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1153 Topics

M
Civilian
moumattCivilian
asked in Ask a question.

Stolen mobile - new sim needed

HiMy daughter has had her mobile stolen. I think I have managed to cancel the number through the automated service. However, I need to get her a new sim. She wasn’t set up on the app and therefore I can’t log in. I also can’t register as it says it will send a code through to her phone - not really useful seeing as some oik has it! How do I get a replacement sim please - there must be an easier way!Thanks in advance for any help

2
Mohammed
iD Mobile Employee
2 years ago
G
Newbie
GeorgiZheNewbie
asked in Ask a question.

Network unlock code

Hi, I have used ID on my old device. Recently, I changed the device and now my card is locked. Need a network unlock code. Thank you.

1
andewhite
Legend
2 years ago
C
Newbie
CleardonNewbie
asked in Device & Phone Support

can i cancel contract early and take out a new one

My phone has completely broken so think my only option is to buy out of contract early and then take out new contract. Is this the only option?

1
andewhite
Legend
2 years ago
C
Newbie
Cs12Newbie
asked in Ask a question.

identity theft need contact with someone

I have been victim of identity theft and someone has set an account up with I’d mobile. this has made me have to register my details to speak with someone- which incidentally I am not overjoyed about. can someone get in touch please

5
Rory
Newbie
2 years ago
M
Newbie
Maheen YusufNewbie
asked in Delivery & Returns

1 month plans

So I wanted to know about the one month, sim only plans. Do you continue to pay the same amount after that one month or do you jst stop getting further data, text and minutes allowance? 

2
Rory
Newbie
2 years ago
M
Newbie
MoldoNewbie
asked in Pay As You Go

Sim Card not recived

Hello , i order online a Sim with one month plan unlimited data , text and minutes on 4 Jan ,and today i recive email with ACC No. Pin and ID Phone No. but the sim card didn't arrive.

6
Rory
Newbie
2 years ago
V
Civilian
ValratcliffeCivilian
asked in Getting started with iD.

Keep same number from one (recently cancelled) ID Mobile Account to new ID Mobile contract (bought from Carphone warehouse.

I recently cancelled ID Mobile contract and then not releasing then purchasing a new ID Mobile contract bought from Carphone warehouse. PAC & STAC codes only work when switching from other networks .How do keep number on same network on Same network ID Mobile ????

1
andewhite
Legend
2 years ago
B
Newbie
BransphoneNewbie
asked in Delivery & Returns

cancelling a deliver

Hi, I made a new order today for an iPhone 13 but I need to cancel the order. I have tried ringing and using the live chat, the live chat tells me they are busy and to use the id mobile app but that is the only way I can get in touch with you. Your customer service is so frustrating.

1
andewhite
Legend
2 years ago
OnTheDouble
Civilian
OnTheDoubleCivilian
asked in Your iD Mobile Account & App

problem with account logging in

Morning all,  2 years ago I had a sim only account with ID. Fast forward to now and I have taken out a phone contract, but I am unable to log in to my account on the app or online because the email is already registered as an account but won't let me log in because it was more than 6 months ago.  I somehow managed to get in today, but everything is at 0 except a days allowance at -674, in very confused and obviously just want my account to be set up and running smoothly like it was before.  Thanks if you read this far, double thanks if you can help! 

1
andewhite
Legend
2 years ago
M
Civilian
mika553Civilian
asked in Bills & Charges

Paid my bill but services are still not restored AGAIN?!

Hello, Very angry since this is the second time now. My partner is heavily disabled and needs the phone to book appointments. 7777 is useless since it just disconnects you and shows you the middle finger.ID does not even attempt to take money from my account and just stop all services and send me a threatening email demanding payment. You guys have my Account details via direct debit but still wont do it I have to do it by hand.And then when it is paid the service still wont be restored. Last time I had to use live chat but of course it’s down now. Mentioned before 7777 is useless.  Turning the Services off is easy and fast but turning it on takes days if not weeks as other people said in this forum. Should have never changed to this scam company never had so many disgusting issues.

1
andewhite
Legend
2 years ago
Christina Orr
Civilian
Christina OrrCivilian
asked in Ask a question.

new contract sim not working

Hi there,I ordered a contract sim got email with number and customer service pin but never recieved sim. So contacted ID through chat they said they would send replacement which they did never got email like before with number etc. Its says sim ready to use just insert in phone but it's not working phone is unlocked and when scanning for network ID shows up but it wont let me pick the network. Anyone help?

2
andewhite
Legend
2 years ago
A
Newbie
Anna WattNewbie
asked in Device & Phone Support

order update

I ordered a phone on 12th February and payment has been taken for the handset. The order status is still processing as the phone is out of stock and as I do not have an IDmobile number I cannot get an update as to when this order will be fulfilled. Any advice on how I can find out what’s happening would be appreciated.Thanks Anna 

2
A
Newbie
2 years ago
S
Rookie
SolferRookie
asked in Ask a question.

No signal at home

Since moving home, I no longer have a signal at home anywhere other than one specific place in 1 of the bedrooms. Even then I can often hear the other person, but they can't hear me.. Wifi calling is switched on, but that never seems to make any difference at all.Really starting to grate now, I've had 6 months of having to run upstairs when anyone calls, and still not know if I'll get a decent reception! 

12
S
Rookie
2 years ago
RichardC
Newbie
RichardCNewbie
asked in Upgrading or Changing Your Plan

Plan Changes

I used the app to change my Sim-only plan. However the My Account section of the app doesn't know about it and I've not had a related text. Do I need to repeat? Or be patient?

6
Kash
iD Mobile Employee
2 years ago
basilandchives
Newbie
basilandchivesNewbie
asked in Ask a question.

Not registerd on network

I have just upgraded my phone. arrived today but i get a “not registered on network” message whenever i try to make calls or text etc. No one is picking up phone..please someone help asap

3
Mohammed
iD Mobile Employee
2 years ago
Sarah O
Newbie
Sarah ONewbie
asked in Ask a question.

Can’t send sms

I’ve been with ID mobile just over a month now and don’t seem to be able to send sms. I can receive them, but not reply.  Does anyone know how I can fix this?  thanks!

2
Mohammed
iD Mobile Employee
2 years ago
J
Newbie
JoobagsNewbie
asked in Coverage & Network

network issues

Don't seem to have data this morning.  Anyone else having the same issue?

4
Mohammed
iD Mobile Employee
2 years ago
Lucy Bailey
Newbie
Lucy BaileyNewbie
asked in Getting started with iD.

Moving my number to iD Mobile

Hi, I switched over to id mobile on Thursday and I requested my pac code from my old provider Vodafone which I did receive, but when I try and get my old number transferred over to my id mobile account it says I’m entering the wrong mobile number and pac code. Which I’ve checked numerous amount of times I’m definitely putting it in right but I’m stuck with two phones now as I need my number on this contract.  can anyone please help with this? 

4
Mohammed
iD Mobile Employee
2 years ago
Abdullah Afzal
Newbie
Abdullah AfzalNewbie
asked in Ask a question.

I cannot create an account for my sister. Please help.

My sister has recently changed over to iD mobile. I have tried creating an account for her using the number. I have attempted this using her phone - this method did not send the authentication SMS message needed to create the account. I have also tried to create the account over the computer, however this is even more frustrating; either the page endlessly loads after submitting the number and year of birth, or a “Your HTTP is being throttled” message appears.I would like assistance in creating her account especially as she desperately needs to top-up. Thanks

5
Mohammed
iD Mobile Employee
2 years ago
G
Newbie
GoodersNewbie
asked in Ask a question.

The PAC code that you provided is invalid

Hello, I’m trying to get help with moving from Idmobile. Idmobile have sent me a PAC code but my new network provider says that the PAC code provided is invalid. How do I get a PAC code that actually works? I can see that I’m not alone in this predicament. Has anyone out there got any useful advice that they can share?  Thanks for listening. 

3
Mohammed
iD Mobile Employee
2 years ago
Leannes91
Rookie
Leannes91Rookie
asked in Ask a question.

Replacement sim not working.

Hi, I’ve received my new phone and sim today after upgrading due to losing my phone last weekend. I activated my sim but it’s not working. I had my old sim blocked, can someone tell me if this needs to be unblocked for the new sim to work? If so can someone help me with doing this? Thanks.  

2
Mohammed
iD Mobile Employee
2 years ago
L
Newbie
les.whittakerNewbie
asked in Ask a question.

Is ID Mobile sim compatable ID Broadband ?

HiI have been using ID mobile unlimited sim in my home router for several months now and have had no issues until this last week, I run a few smart home gadgets and a couple of TVs etc.I was blissfully unaware of the existence of ID Broadband but It appears that I cannot set up my new Aeotec Smart hub because port forwarding is blocked on the ID Mobile networkSo first do I need a new Broadband sim?  and secondly would port forwarding still be blocked wlth a broadband sim.?At the moment I have a rather expensive Aeotec paper weight.Any help much appreciated. 

7
andewhite
Legend
2 years ago
S
Newbie
SrollsrusNewbie
asked in Device & Phone Support

Data not working, reset settings, tried aeroplane mode, restarted phone, manually input settings. no solution.

Data not working, reset settings, tried aeroplane mode, restarted phone, manually input settings. no solution. 2 days it's been doing this now have an exclamation mark beside my signal bars. WiFi is no problem and still receiving tects and calls 

3
andewhite
Legend
2 years ago
W
Newbie
Waffler 52Newbie
asked in Ask a question.

no signal in RG92HX area

Is there an outage on the network here?  It is so annoying not being able to use my mobile. It is on 3g only and no auto connect. Have tried all other settings.  I would like to have compensation for this continuing system. I have to wait until July to leave the network.

5
W
Newbie
2 years ago
G
Newbie
GeraldineMNewbie
asked in Ask a question.

Slow speed tethering

I changed my contract recently to have a lot of data and tether from my mobile to my laptop but I notice the speed is really slow and completly stop regularly.  My postcode is N15 3DX When I use another provider the speed is way better. Is there a limit of speed with ID tethering? 

3
andewhite
Legend
2 years ago
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