I'm a new ID customer only had it 6 days, coming across from EE. Much more expensive but constant 4G signal. Despite the Three network coverage saying I would get l good indoor and outdoor signal at home, it's really really not. I get a symbol saying H or H+. This is disgusting. The price i pay for this is not acceptable. My postcode stated good inside and out. My partner who is also has id mobile soesnt have any of these problems hers is constantly 4G. I have put the phones next to each other and she has a signal and i dont. I have a brand new Samsung S24 plus and yet appalling signal. Could it be the sim card considering my partner has absolutely no issues with signal? Can I get another sim card in case this is faulty? It's not workable at the moment. Thanks Dan.

Tried to cancel sim only contract as this has come to an end. I had no response so cancelled the direct debit. Then got an email wanting to know why I’d cancelled and how this would affect my credit rating!!!! I can’t cancel my contract because I don’t know what my phone no is . I have used this sim for data only and apparently my tablet doesn’t know my phone no either so I can’t get into my account to cancel it. Any idea’s would be welcome.

I bought an iphone 16 pro max from apple a week ago. Old SIM has never worked on data since. Got a replacement from Currys yesterday and they registered the new SIM, get home same problem. Been to Apple and full check done, not a problem their side. Thought I’d re register SIM online today but the format when asking for SIM card number does not match the actual SIM card. The box to fill in starts with a pre populated 894420 but my actual sim starts with 254… no option to delete prepopulated numbers. Any ideas…will attempt to speak to person when they start at 0900

Hi, if I have requested an esim, but want to use the original sim card instead, can I?

I haven’t had service since Friday is anyone else having the same I need use my Phone

How do u get new SIM card

I am changing from a Samsung galaxy s10e with a I’d mobile sim which Ihave had for six years to iphone13 the question is will the sim fit the I phone 13 thank you

My sim is not working as I don’t get any signal what’s so every at home or out and about. How to fix this

Hi all….I have a brand new IDMobile SIM which I have put into my brand new Nokia 106. When the SIM registers, the phone shows “Emergency Calls” and I can’t receive or make any calls/texts, etc. Have tried SIM in both slots of the phone and it’s the same issue. Can’t test SIM in another phone as the 106 takes a Standard SIM size and all my other phones are Nano

Can I get a 2nd SIM to use in a mobile dongle, to use my existing data plan. So 2 SIM cards on same mobile number

I ordered a sim when I received it I transferred my old number to my new sim. Since doing this I don’t receive messages even tho I have done everything what the help article says but still not getting anywhere, I really need the messages sorted due to needing codes ect sent to my phone for important stuff.

hi, i got a new phone and sim yesterday , my sim wont activate

Hi need a new SIM card

Sim card not working

Can’t make or receive any phone calls I think there is an issue with my sim.

My sim has pick up my original phone number from EE but dose not have any service with ID and the phone now dose not have any service. PAC code was used and it is using the new SIM card

Please can ID mobile please send out a replacement sim asap please. I lost my phone and it’s used as a medical device, so urgently need the sim replaced using the current phone number, Have replaced the handset but unable to use as medical device without sim (data) unless connect to WiFi, so extremely Important.

Got tickets to see your favourite band or artist? We bet you can’t wait to catch them in action and rock your friends’ social feeds with some epic shots. But gigs aren’t the easiest places to snap photos on your phone. As when the lights go down, it can make pics look blurry and blown out. So, we’ve put together this guide that’ll help you take amazing concert photos you’ll actually want to share. Plus, we’ve highlighted some of the best phones for capturing awesome live music moments — from the front row all the way to the back! Quick tips for any smartphone. No matter what phone you have, there are a few simple tricks which can make a big difference right away: Control the lights: Don’t just point and shoot. Tap your screen to focus on the artist and slide your finger down to lower the exposure. This will make sure those bright stage lights don’t turn your musical hero into a glowing blob. Avoid digital zoom: It can be tempting to zoom in when you’re nowhere near the stage. But this

Heading to the beach sometime soon? If it’s a sunny day we can’t blame you! A beach day should be about fun, not fretting over your phone. But between sand, water, heat, and crowds, it’s one of the riskiest places for your phone - whether it’s an accidental drop or a sneaky theft. Luckily, we’ve got you covered. This guide share some top tips to keep your phone safe, so you can relax, take selfies, and make memories without mishaps. Use a waterproof case to keep it dry and safe. Water and electronics? They’re basically frenemies. The quickest way to ruin your beach vibes is with a soaked or sand-crusted phone. Here’s the good news. You can easily guard your device with a waterproof case or sealed pouch. Brands like Spigen and Gear4 are famous for a reason — they offer full protection from water, dust, and drops. And as a bonus, a lot of cases still let you use your touchscreen - so you can snap your beach pics without opening the pouch. Even if your phone’s got a water-resistance ratin

A SIM PIN is a security feature designed to protect your SIM or eSIM from unauthorised use. Think of it as a lock on your SIM or eSIM - without the correct PIN, no one can access your mobile network. Whether it’s making calls, sending texts, or using mobile data, a SIM PIN ensures that only you can control your phone’s connectivity. What is the Default SIM PIN? The default SIM PIN is set to 0000. However, to keep your mobile account secure, it’s a good idea to change this to a unique PIN that only you know. How do I set up a PIN for my SIM or eSIM? iPhone. Open Settings. Tap ‘Mobile Service’. Tap on ‘SIM PIN’. Tap the toggle the switch to turn SIM PIN on. Enter the default PIN (0000). Tap ‘Done’. Tap ‘Change PIN’. Enter the default PIN (0000). Tap ‘Done’. Enter your new PIN. Tap ‘Done’. Samsung Galaxy. Open Settings. Tap ‘Biometrics and security’. Tap ‘Other security settings’/ Tap ‘Set up SIM card lock’. Toggle the switch to enable SIM lock. Enter the default PIN (0000). Tap ‘Change S

Discover everything you need to know about Pay as you Go plans, how to do it and how much it can cost with help from iD Mobile. Not registered for the iD Mobile app? Check out this helpful community article to get started. How do I purchase a plan for my Pay as you go SIM? To purchase a plan for your Pay as you Go SIM in the iD Mobile app or My Account online, you can: Open the iD Mobile app or log-in to My Account Online. Tap ‘Purchase a plan’. Tap an available plan which best matches your needs. Tap ‘Continue to payment’. Confirm your payment method and billing address. Tap ‘Confirm’. Enter your Card Number, Expiry Date and CVV. Tap ‘Submit’. That’s all set up! Tap ‘Done’. Please note: Our Live Chat team are unable to process payments to purchase a plan.

Cancelling your Pay as you Go SIM is easy, you can do it anytime. Here’s how: How do I cancel my Pay as you Go SIM and keep my number (PAC)? To switch to another network and keep your number, request a PAC from us and give the code to your new provider. They'll handle the rest. Via Text. Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075. In the iD Mobile app or My Account Online. To request a PAC for your Pay as you Go SIM in the iD Mobile app or My Account Online, you can: Open the iD Mobile app or log-in to My Account Online. Tap ‘Plan’. Tap ‘Leave iD’. Tap ‘Get PAC code’. Tap ‘Yes, proceed’. Live Chat. The quickest way to request a PAC is via text or in the iD Mobile app, but if you’re experiencing issues, simply chat to us. Please note: You can’t take any unused credit with you and cancelling means you’ll lose it. How do I cancel my Pay as you Go SIM and ditch my number (STAC)? To switch to another network and ditch your number, request a STAC from us and gi

If you can’t make international calls or send texts internationally on your phone, follow these steps to get back on track: Step 1 - Enable International and Premium on your iD Mobile plan. To make international calls or send texts internationally, you need to enable ‘International’ and ‘Premium’ in the iD Mobile app or on my.idmobile.co.uk : Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘Plan’. Scroll down. Tap ‘Manage your iD services’. Tap the toggle to Enable International and Premium. Tap ‘Save’ to confirm your changes. Step 2 - Change your Bill Cap. International calls and texts are chargeable. Therefore, you need to adjust your Bill Cap to make them. Here’s how: If none of the above works, simply chat to our Live Chat team, who should be able to assist.

If you can’t use your mobile data on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Enable Mobile Data. It might seem obvious, but ensure Mobile Data is enabled in your settings. Open ‘Settings’. Tap ‘Mobile Service’. If you have 1 SIM or eSIM installed, ensure the ‘Mobile Data’ toggle is turned ON. If you have multiple SIMs or eSIMs, tap ‘Mobile Data’, then tap your iD Mobile SIM. ​Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t use your mobile d

If you can’t send or receive texts (SMS) on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. ​Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t send or receive texts (SMS), follow these steps to get back on track: Re-enter your Mobile Number. In most cases, re-entering your Mobile Number on your iPhone can resolve issues with texts (SMS). Open ‘Settings’. Tap ‘Apps’. Tap ‘Phone’. Tap ‘My Number’. Enter your mobile number, using +44 instead of the firs