Been using the same phone and sim for an over a year but in the last couple of weeks my mobile data just isn’t working. It’s showing as having full strength 4g but won’t load anything. The coverage says excellent coverage in my area too

I have been with ID mobile for about a week and the app shows I have used 2.5 GB of data. I don’t understand how this can be since that would normally be about what I would use in a month. If I check the data usage on my phone settings (pixel 7a) it shows the same amount, but if you add up the data used by individual apps it only comes to around 300 MB. Can anyone explain this? I have seen a few threads from users on various networks reporting similar issues but there doesn’t seem to be any solid info on what causes it.

Hi. I have taken my SIM out to activate a Spanish ESIM and my SIM’s mobile data doesn’t work now. What shall I do?

How my account is saying I've used all my allowance of 10GB and my phone is saying I've only used 3GB? Thanks

I’m currently abroad and have got roaming set up, but want to check how much data I’ve used. The app displays 194.7GB/100GB. What is this telling me? That I’ve used 94.7 extra outside of my plan? Is there any way of seeing how much I’ve used while abroad?

Hi so I have unlimited data. As long as I'm in the UK does that mean unlimited? I don't have WiFi at home at the moment so I'm having to use my data but I'm worried that there might be a limit I can use.

Hello all, I've been with ID now for over a year, and when I went into the app I saw that my Unlimited data had now been reduced to 8gb. I'm not sure if this is an error on IDs end or my plan has been changed against my wishes. Any help is appreciated, djc

I am unable to find my data rollover anywhere and can not access it. Why has this happened? Please can you help me to resolve this problem? Thanks

SMS says I gave used 100% of my data. App says I have 15GB. Which is true and which is false?

I am trying out the signal from ID mobile and doing speed tests in my various locations compared to the Giffgaff signal and speed. I bought the PAYG 1gb sim and within a few hours I got a text saying data allowance was USED up. Switching back to GG to use the ID app it's still showing 894mb available. I've only been doing speedtests so can anyone explain what I'm doing wrong please. Not a great start to ID mobile!

I’ve just setting up my phone and I’m confused as to which setting I should use. What exactly are primary and travel? How do I use them?

Hi, I have 250GB Per month, can I use my data in Gran Canaria at no cost?

If I use an unlimited data sim in a router will it be throttled back after a data usage, or is it truly unlimited?

My mobile data speeds and signal are horrendous in my area considering three network is the best performer in my area.Is there anything i can do to improve this because at this rate this is the first and last time i’m choosing ID mobile.Can anything be done to my account,just turn my sim a notch please.

My data remaining went from 27GB to 3GB overnight. My device was switched off. I added another 6GB for 10 pds and that has gone. This has never happened before. is there a way to see the realtime daily data usage since last statement ?

Hi I would like to know if I have a data cap on my ID mobile account please? If I have not got a cap then I would like one please. Thank you Charlotte

I'm 10 months into a 12-month 20GB ID contract, and I haven't had any problems until now. My data usage isn't updating in either the ID app or the online account viewer - my plan has had 26.4GB of data left for the past 2 days. Some information which may be relevant to this issue: My plan recurs somewhere around the 6th of every month. Last month I used very little data, so this month I had around 38GB of data with the 1 month rollover. I have been on holiday in France for the last 9 days. I have consistently used 1-2GB of data a day for the past 9 days - I have no WiFi so am solely reliant on it. I entered France with around 36GB left on my plan, which means my roaming cap does not matter until I have 6GB left for the month. 2 days ago, my data usage stopped updating, and has been at 26.4GB for the last 2 days, however I have definitely used at least 100MB, if not 2+GB in that time, so it is definitely not updating (I've watched a few hours of YouTube and used some messaging platforms

***EDIT - resolved **** Two seperate issues that are now resolved: The data useage in the app was resolved after rebooting my phone and uninstalling and reinstalling the app The phone call problem was because i was calling an ‘07’ number, that was actually a ‘scam’ or chargeable service (which was why it was telling me i needed to pay extra, as i have a spending cap on my account :) ––––––––––––––––– I’m only 5 days into my billing cycle, and I’m not able to make any phone calls, send texts or use mobile data. When I check the app its saying i’ve used all of data, out of a possible 100GB. There is absolutely no possible way that this could have happened, I’ve been at home almost the entire time during these 5 days , and have been using wifi for everything. How could this have happened? I’m also not able to make any phone calls, the automated message says I need to pay something - but i dont know how much to pay or how? its not showing me anything in the app. Please help :( I was with T

My allowance is 100gb but app is showing only 20

Calls and texts are working but mobile data isn't, just swapped to sim only yesterday. Tried all the trouble shooting. Pls help.

I am currently in New Zealand and have payed £35 for 20GB of data but the data still doesn’t work, my data roaming is on but nothing is working

Had my new sim 3 days and it’s saying I’ve used all my data , there is no way I have used 500GB In 3 days.what can I do sort this out . I’ve been using wifi

Why does it say 46.8gb of 25gb data left ?

Unlimited data contract but app just states "unlimited data" (which I already know) ! How can I find out exactly how much data I've used in the month??

Am in Majorca, and ever since I’ve arrived my phone keeps saying my ‘could not avtivate cellular data’ whenever I try anything. its an iPhone 13. Just done a software update. its on automatic network select, but have tried them all individually. Very very annoying. My wife’s mobile with Orange is working fine. its so frustrating. Anyone got any advice? Please help. Thanks