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1000 Topics

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Pullingmyhairout Rookie

Data running out too fast!
Solved

Hello hopefully someone can help me, my daughter has 2GB of data a month which always runs out, after live chat with ID they suggested turning off mobile data when at home otherwise apps run on both wifi and mobile data (my phone does not do this and never have any trouble0. She is at school in the...

My iD / Bills, allowances & charges
328 16
Rank
2 months ago
Mark R

data only simm - how can i get a security code from the app if my simm is data only
Solved

I have a data only sim. it is not in any device as yet. it will go in my car. I have downloaded the app to my usual mobile and filled in personal details to register. the app now tells me i will receive a security code! But how will i get that? The app has not asked for any email. And the sim is...

My iD / App and My Account
63 1
Rank
3 months ago
D
Rank
Dorcas68 Civilian

Data Gifting Feature on iD Mobile?
Solved

Does ID mobile allow data gifting between family members? I never use all my data & my son always runs out & it is really annoying that I’m tied to a contract with mine & then end up paying extra for his. I don’t want to upgrade either. I know EE allow this so may have to switch to th...

Welcome / Ask a question
232 4
Rank
4 months ago
Lakara

Data not working in Italy
Solved

My data has been fine in the UK, but since arriving in Bologna it is not connecting to anything other than WiFi. I tried manually changing the Apn and restarting the phone but no luck. Can someone please help!

My iD / International & Roaming
258 1
Rank
9 months ago
K
krycha

Data abroad (EU)
Solved

Hi, my roaming is on. Still have no data. Can you help me, please?

My iD / International & Roaming
163 2
Rank
10 months ago
J
Rank
Jow Civilian

Data
Solved

Just activated sim this morning. No data when im out of the house only on wifi

My iD / Coverage
78 3
Rank
11 months ago
Keb

Data Usage Difference
Solved

On the iD app it says I have used 78.56mb of data but in my phone's settings it says I have only used 30.26mb. I'm worried at this rate it will appear I have run out of data when I still have plenty left.

My iD / App and My Account
169 2
Rank
11 months ago
B
Rank
Becky22 Civilian

Data charges when not used?
Solved

Hi. I have been charged for using all my data, not sure how because I have logged into people's internet and if no Wi-Fi has been available then I have not used it. Does anyone know why this is happened??

My iD / Bills, allowances & charges
230 1
Rank
1 year ago
M
Rank
Mobile1970 Civilian

Data incorrect I dashboard and not rolling over
Solved

Dashboard showing wrong data ie 5gb and should be 8gb and not rolling over contacted IDmobile , they said they would reply in 24-48hrs - haven’t

My iD / App and My Account
163 3
Rank
1 year ago
D
Rank
destiny7 Civilian

Data Rollover incorrect allowance?
Solved

i had 6.2 gigs data remaining why was only 5 gigs rolledover?

My iD / Bills, allowances & charges
252 5
Rank
1 year ago
W
Rank
WisteriaLane Civilian

Data Rollover no longer working, help?
Solved

I have been with iD for a good 12 months or so now, however for the past 5/6 months you have stopped rolling over my data and I can't understand why? I haven't changed my plan.. can anyone help me with this?

My iD / Bills, allowances & charges
437 5
Rank
1 year ago
hotel123

Data in states
Solved

I have monthly contract can i use my inclusive data while in the USA?

My iD / International & Roaming
353 2
Rank
1 year ago
B
Rank
Brenda's Lad Civilian

Data-only Sim no rollover
Solved

I have a data-only sim in a tablet I take away from home about 5 times per year. I would like the unused data in the other 7 months to roll over for use in the next month, but this never happens. Why cannot I have data rollover for my data-only sim?

My iD / Bills, allowances & charges
297 7
Rank
1 year ago
drmars58

Data allowance

October 27 my monthly data allowance was 4gb.Today November 4th i had a text saying my data usage was 100% and I will now be charged £10.24 for every 100mb used.My dashboard monthly allowance is showing i have 2.2 of 4gb.I am confused.Can anyone help?

My iD / App and My Account
38 1
Rank
1 month ago
APPLETANGO

Data problem
Question

A few months ago I started having this problem.I have a 2gb data allowance. I bought an add on of 4gb. For a total of 6gb of data a month. The problem is that at the beginning of each month it started saying on the app that I'd used nearly 4gb of data when I've still got 30 days left.I've not done a...

My iD / Bills, allowances & charges
51 1
Rank
1 month ago
P
Rank
PaulS Civilian

Data use when tethering
Question

Why does iD mobile believe that accessing the internet via an other device tethered to your phone uses more data than using the phone directly?

Welcome / Ask a question
147 5
Rank
5 months ago
P
Rank
pen1236 Civilian

Data Roaming not working in Reunion
Question

Hi I am currently in Reunion where data should be included as part of my package. Whenever I try to use the internet I get a message saying the mobile network could not be activated. I have seen other posts where people are told to change their API settings, but I cannot access these on my iPhone...

My iD / International & Roaming
314 10
Rank
1 year ago
Robertoe

Data problems
Question

Last month i used all of my data, messages and calls. This month as they reset my calls and messages work but my data doesn't. It tells me to sign in but the link it takes me to never works. I don't know what to do, any suggestions?

Devices / Android
67 1
Rank
1 year ago
Rank
iD Mobile iD Mobile Employee

Blog Data Usage

Data usage explained Need help working out the amount of monthly data you need? Let us explain. When you’re choosing an iD Mobile plan, you’ll want one with the right amount of monthly mobile data for your phone. You’ve got lots of choice. At the moment, we offer plans with data allowances ranging...

My iD / Bills, allowances & charges
625 0
Rank
5 months ago
H
heathcarnold

Data roaming charges in Thailand
Solved

I want to know cost for using my data in Thailand or if there are any Add-ons I can buy, but your page on international roaming charges isn’t working! (and the button for the live chat has disappeared!)

My iD / International & Roaming
9 1
Rank
17 days ago
Rank
steveTu Rookie

Database accuracy.....?
Solved

I have tried to phone on 7777 and live chat - both are busy. I received a letter this morning addressed to a certain 'Amanda Coe' with my full address. There is no one at this address by that name. The letter goes on to talk about a complaint raised with yourselves by Amanda in November 2018 with...

Welcome / Ask a question
350 18
Rank
2 months ago
A
Aqeel

data sharing and control more accounts on 1 phone
Solved

I have 3 I'd mobile contracts For my children but I can't do in my mobile all 3. I also hav2 contract from ee and it works for more than one contract. And also If id mobile makes it possible to share data between family numbers like ee does.

My iD / App and My Account
49 1
Rank
3 months ago
Rank
leithts Civilian

Data roaming outside of EU
Solved

I am travelling to Dubai and Thailand. How do I get data roaming for these countries?

Welcome / Ask a question
213 2
Rank
4 months ago
T
theatreowl

Data Remaining Difference - App, Website, ID Text Message and ID Customer Service
Solved

I got a text message yesterday saying I had used all my data, but when I checked my remaining data on the app and the website it said I had 1022MB remaining. I immediately switch of my 'MobiIe Data', then chatted online to an advise who said that they could see I had used all my data. I explained ab...

My iD / Bills, allowances & charges
112 1
Rank
4 months ago
T
Tracey

Data Usage incorrectly showing in app
Solved

I have just put my new sim card into my phone & activated my account, my phone was already connected to wifi but my data usage shows 50Mbs, how?

My iD / App and My Account
449 5
Rank
5 months ago

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