Hi Im unable to receive any security codes sent from the NHS app or any app I use that send them, they just dont appear. So Im unable to sign into these apps. This has just started happening. Can someone help. regards Haley

Here you can find out everything you need to know about activating your new SIM or eSIM with iD Mobile: How do I activate my SIM? If you've received a new SIM card because you've recently upgraded with us, or you've received a replacement SIM card, you'll need to activate it before you can use it. There’s a few ways you can do this: In the iD Mobile app or My Account Online. To activate a replacement SIM in the iD Mobile app or My Account Online, you can: Open the iD Mobile app or log-in to My Account Online. Tap ‘Plan’. Scroll down. Tap ‘Your SIM / eSIM’. Tap ‘Activate a replacement SIM or eSIM’. Enter and confirm your 19-digit SIM card number. Tap ‘Activate your SIM’. On our website. If you’ve not registered for the iD Mobile app or My Account Online, you can: Visit this website: https://my.idmobile.co.uk/activate-sim-outside. Tap ‘No, not yet’. Choose your plan type. Enter your iD Mobile number. Select a contact method to receive your security code. Enter your security code. Tap ‘Su

I can’t get hold of anyone. The emails all come from ‘noreply’ so I can’t reply. There isn’t a customer service number to call anyone and I can’t log into my account because when they ask for me to enter a security code they send me to log in, I don’t get sent a code. I’m literally stuck! Can anyone help? I can’t even work out how to pay the monthly bills.

Hi, I have got a new phone on contract but a sim has not arrived yet. When will it arrive?

e-sim not receiving messages on ipad, to set up ID Mobile Account

Hi , I have signed up to a new monthly ID mobile phone plan. I have received my iphone and sim card but the sim card doesn’t seem to be working. I have tried everything but no luck, just can’t get reception. I don’t know what else to do ? can anyone help? thanks in advance

Ian Bewybu 21 hours ago I cannot register my details onto the new app, details not recognised, over and over again. Had chat the other day but still not resolved. Have registered my daughters number fine but my own details don’t get recognised. Ian

Hi, anyone can advise me what to do with my gift card that is not working on currys website? Got it as offer on a upgrade. Tia

Hi I recently went to currys and got a phone on contract for a Christmas present when my son opened I then realised that I had left without a sim card but I had a number allocated to me I now need to activate a new sim card how do I do that?

samsung a14 totally water logged cant use at all WONT TEXT how do i get pac to keep my old number you will have to e mail (Information removed)

I have received a new sim card from ID with a new phone number. I have put the new sim card in the phone. It requires activation. To activate I need to lock the sim card. I don't have a sim number to lock the card so I can't proceed any further.

there is no option to update, only open, which leads you back to this! Chat bot requires pin from the app!!! alternative security doesn’t recognise my post code! there’s no way at all to contact this failed organisation! Who is “in charge” of IT for you? Absolutely hopeless. Even the transcript of my chatbot nightmare is selective in what is sent, in order to cover the mess!

Hi, I bought an ID Mobile sim to put in a 4g router to run a home broadband system. I already have my phone sim registered on the app but when I try to add the new 4g router sim to the app it wants to send me a code by text to confirm. Because the sim is in a 4g router I can’t get that code! Is there another way around this e.g. getting the code by email? Thanks.

Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam. Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient - I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it. (from ‘live-chat’). Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams. thanks for any info

Iv been trying to get on asda app i put my details in and thats correct but it says they sent a code to my number but not getting the codes come through can anyone help me pleasw

My new iPhone will not receive authorisation code texts from banks sent for security purposes although I can receive other texts and phone call on my number

So, my wife switched from O2 to Id. O2 had a physical SIM. New esim from ID did not arrive - they are saying they can only send via SMS - which does not now work. Won’t resend as email. She has to call into the provider (currys) to get a new physical sim. Now out of action for second day. Sounds very poor to me. Opinions?

Someone accessed my ID Mobile account via the website according to customer support and requested a PAC code They then used the PAC code to initiate the switch. My question is how did they get the PAC code when it’s supposed to be text to your number? I phoned my banks fraud team and they’ve informed me that they’ve seen a high volume of fraud attempts like this from ID mobile numbers and it’s most likely someone working at ID mobile making these requests. A quick google search tells you this has been a common issue with ID mobile over the years and that the staff are useless when it comes to helping you. I’ve took all the necessary steps with my bank, but is there any other way someone could get my PAC code? do they send it by email or live chat?

If you’re seeing a ‘500 error’ when trying to open the iD Mobile app, it means your device has failed App Check. Don’t worry – we’ve got some quick steps to help you get back up and running: What is App Check? App Check helps secure your app by ensuring you're using a genuine, untampered device and that the app comes from a trusted source. If anything seems suspicious, it may block access to protect your data. What does App Check look for? App Check looks out for rooted or jailbroken devices, which are more vulnerable to attacks, or if the iD Mobile app wasn’t downloaded from Google Play or the App Store, as it could have been altered, repackaged or tampered with, which can pose security risks or steal your data. What can you do if you fail App Check and see the ‘500 error’ code? Reinstall the App from the Official Store. Uninstall the app and reinstall it from Google Play or the App Store to make sure you’re using the unmodified version. Check If Your Device is Rooted/Jailbroken. Use

Hi I have not received a we code for my new phone can you please send me one or a sim

Have been a customer couple months and bank sent an otp for large sum, non received over several days. Today contacted idmobile via the online chat, told me I had failed the address check ! The sent a code which didn't arrive, end result hung up....not in a good mood as father passed away this morning. Off to Spain on Thursday and want phone to work, any ideas

Received a pac code and final payment cost but I did not request this Is this a data breach pac code fraud? ID do not port my number

This morning I received an email from ID Mobile telling me my PAC Code request had been received. I hadn’t requested a PAC. I contacted the Customer Service team over LIVE CHAT, to be told that i could ignore the request as the email was sent in error. When i pressed the Rep to confirm that no one had requested a PAC Code they then asked me if i had requested a replacement SIM any time this week. I told them that i hadn’t requested a SIM and that my phone was no longer making/taking calls or able to access the internet. The Rep again confirmed there was no PAC code request but they would block my SIM and raise a complaint on my behalf. They also asked me to setup a password for my account for future security. As my SIM card was now blocked I would need to go to a local Curry to get a replacement SIM (at no cost). This i have done and once activated i should be back online again in about an hour. Apparently i will be notified via email when the complaint has been raised with a complaint

Premium messages enabled on phone and account but still can't respond

i have a locked sim and need my puk code