Your iD Account & App.

I am in the process of changing my O2 mobile number to iD mobile and want to keep my number. I have sorted my PAC code and successfully got my iD mobile number. However on my account it just shows only the iD mobile number. Can anyone point me in the right direction please as to how to transfer my old number to my new iD mobile? Jacqui Davies

I have for a long time been unable to top up my PAYG account either online or on the app. It is so frustrating; I end up using/asking for WIFI wherever I go, or I am stranded without data. THIS HAS BEEN FOR MONTHS NOW! I was able to recharge until March, and since then it has stopped. THIS IS FRUSTRATING! I have tried online chat also, the agents know nothing. DO SOMETHING PLEASE!

I received a referral -: https://refer.idmobile.co.uk/steveb-1954 we have not received our refer. Friend rewards. I have been a customer since March 2024

Can't wait for my contract yo finish is the worse I have ever used from bad signal to network to costumer service was bad decision to join

I changed my email and it logged me out now when I try to log in I forgot my password so when I press forgot password and i put my email and it asks for a verification but it never comes to my email no matter how many times I resent pls help

Yes, thats about it regarding my issue, I have been with ID since 2016 without any problems, however, since March this year, I have been unable to log onto my app on my iPhone or log on using the desktop version on my MacBook, I keep getting told my details are not found. This seriously needs to be fixed because my contract runs out soon and I wish to upgrade my phone to a newer model. If this cannot be fixed soon then ill visit my local store and get them to cancel my current plan completely and pay the difference upfront, as I cannot be doing with the aggro of not being able to simply log onto an app!

I have some questions about my id account and number

Hello. Two weeks ago I ordered a SIM card for myself and when I wrote my personal details , the phone automatically corrected my name to the name of my girlfriend Vlada. Can you change name to Pavlo? And I not received a mail where the switch code was indicated to change the number to the old one? Can I get it again again? Thanks

Why aren't PIN and PUK details accessible through My Account? It's quite inconvenient to wait until 9am the next day, especially when starting work earlier, if the live chat is closed during the evening and weekends. Many other networks provide this service, so is there a specific reason related to iD Mobile's security or systems that prevents iD Mobile from offering it?

Remover safe search

Hi, the adult content filter isnt toggle...able.. on the app or the webpage. Can you assist? I’ve tried restarting my phone

Finally after having been asked to re-register for the new app every day for the last 3 days I've actually got into it. What a waste of time tells me my plan - I know this. Tells me how much data I have left - OK helpful Does not tell me how many minutes I have left for calls. Why? I need to know this. Fix it ASAP

I can’t get onto any websites as it’s saying I’m restricted? any help?

How do i get past the error message “Sorry, your account details do not match our records. please try again” which I consistently get when adding my phone number to my new account. I get the same error whether I’m using the App of the web. How do I access my account? The number of frustrated one star reviews for the current App fill me with dread!!

I can’t search in the search bar of my emails as it says Service Outage Try later. This has been ongoing for some time now and I need to search for important emails. How can this be resolved please? I need to find emails and can’t do this

been trying for past week to log into my id account but its not recognising my email address even though is correct details

I placed my upgrade order yday around 12am . I had two emails one confirming order the other saying it had been processed and I'd get another email when dispatched. Well it should be next day delivery but I've heard nothing so it clearly isn't coming today.. So I want to what is happening You took the money out my bank for the upfront payment so where is my phone.

Hello I have changed to I'd and imported my number through Pac, all OK. But the app still shows the allocated number. How do I swap it, it also won't let me delete the app account

For 4 days I’ve had no connection to ID mobile on my phone and I can’t log into the app to get assistance. I don’t know why it’s suddenly disappeared, I’ve had no problem for years. I can’t log into the app. I’ve tried to register for the new app but have only received one text with a verification code. Unfortunately I couldn’t log with it as I was away from my phone. Despite repeatedly requesting verification codes I’ve not received any others and I’m getting a bit desperate about how to resolve this, especially as I can’t seem to phone and talk to anyone about it either. Please can someone help me resolve this?

PLEASE HELP Every time I make a call to any number in my phone it diverts to a recorded message on the ID Mobile Customer Payment Helpline - this is happening which ever number I dial so I cant make any phone calls. I can receive calls though. There is no amount outstanding on my bill - I have tried switching my phone on and off etc. PLEASE HELP

How long is left on my contract

I'm getting, 'sorry, your details do not match our records" when trying to log in. Live chat is also mot available. Frustrating.

Hi, I am needing a proof of purchase/copy of invoice for a claim. How do I go about getting one?

Hello id, sadly I'm in the same boat as many others it seems… Have upgraded two days ago to a slightly different rolling sim plan, tried to go into the app to check on allowances, and just keep getting the "sorry your details do not match our records" pop up. Could I please ask an agent to help? I have looked for the live chat option, but currently seems unavailable? Thank you!

why won’t the app reconize my email address