Your iD Account & App.

I was the victim of a SIM swap fraud recently that caused quite a big headache both literally and financially, and honestly dealing with ID customer service via the live chat has been an absolute pain. It’s also made it apparent the account security is absolutely woeful on the live chat and I suspect it’s how the scammers managed to SIM swap me in the first place. I’m balking a bit at the termination fee, but I’m absolutely done with ID Mobile based on how poorly they’ve handled this whole thing. I know I can request a STAC/PAC via the website + app but I’m getting frequent crashes that make this difficult - can I manage my account at a physical Currys store? I’m not sure my sanity can handle another round with the live chat.

Sometime in the past week turning off the adult content filter has not been working. Was working fine before that. It is showing as being turned off in the app. Tried turning on/off in the app and restarting phone, still not able to access NSFW content.

Iwas forced to take this new app, how do I go back to the old way of signing in

It keeps saying my details don't match records. Please resolve this.

and am now receiving text messages to say that I am up to my “over data” cap?? I’ve only been with you for a couple of weeks??? I contacted the online chat facility, immediately after activating my SIM card when I first set up my idmobile app account, because my Data Allowance was only showing a 36GB allowance & not the 45GB I had signed up to. The response was that it was showing as 45GB at your end - a “ticket” was raised for this to be looked at. But this afternoon, I’ve received a text message warning me that I am up to my “over data cap”. Meaning that I’ve had no benefit what so ever from you. Looking at the 1st statement that is showing on my account, which is under the original SIM card number (having now transferred my previous number to you), this shows - 0 Minutes, 0 Texts & 0 Data - when it should be Unlimited Minutes, Unlimited Texts & 45GB Data. In my app account it is still showing Unlimited, Unlimited & 36GB Data I need someone to pick this up and own it, to get it sorted - I only joined you earlier this month - and things have gone wrong from day 1.

I’m unable to access the app. Keeps saying “unable to connect to if mobile please try again” I’ve been trying since yesterday!

Hi, I am looking to change my email for my ID mobile plan as my bills are all going to my daughters email and I have my own now? Thanks.

Received a pac code and final payment cost but I did not request this Is this a data breach pac code fraud? ID do not port my number

I’ve just had a painstaking live chat which the person was lovely however I believe my daughters day at has been stolen. her roaming data has exceeded 30gb to 115gb. We’ve not stepped foot out of the UK this year. I’ve been told I have to wait for a usage report. has anyone else had this! I don’t know whether it’s identity theft a data breach or something else entirely! im so stunned!

Yesterday i requested to transfwe my old number from GiffGaff to ID mobile. Today i got a messege that my number been transfered. In the ID mobile app still showing my ID mobile given number not my old one. When someone tries to call me on my old number its ringing but on my phone no sign of any calling to answer or missed calls at all. When i am trying to call someone, the call fails. What can i do?

Please could someone contact me with a Translation Number - I did not receive a welcome email with it and now I can’t transfer my number. Thanks.

I am not able to access the app and not able to find support to do so. I have tried the community and the chat. I do not use social media…. I keep cannot log onto the app. I keep getting the message Sorry, your details do not match our records' please help I need to top up and can’t do this on the web. Or at least I can’t find out how to!!!

I’m trying to allocate my phone number to my ID Mobile app. I keep getting “sorry details do not match”. ive tried everything I also can’t get chat working ive run out of options and I’m 2 hours deep please help

I want to buy a phone but the website login is completely broken

Hello, I am now longer able to access my mobile ID account. When I input my phone number, surname, and DOB I get a message, 'Sorry, your details do not match our records' error. I’ve checked the inputs and repeatedly tried, getting no where. Your help is much appreciated. Anna

hi all… I have tried logging into my account and keep getting logged out on both pc format and app… I can’t seem to be able to get around it… so decided to try via a new registration… got the verivication code and input it and this came up… We can't authorize you because of an OAuth error. You didn't complete the approval process before it expired. Please try again. I would like to get this sorted asap as I will be working overseas and would like to access my account so I can question any billing issues should they arise…. Thanks Steve

I am trying to access my account. Password supposable not correct . I have requested a reset but email with code has not been received

hi, can some one pm me please, i paid for my sons account which was supposed to be 12 a month but i got charged 24 and son dont no why, he moved out so i cancelled now saying want 24 again, i want to no what the 24 bills are for. I have account details needed from letter, needs sorting quick

So you moved the accounts to a new account and now when I try to login through the chrome browser we just get email/password-pressing enter brings strait back to email, it did work the other day on an incognito window but that is not a solution, something is really broken with you login system, sort it out or I won’t be able to upgrade my contract.

New SIM only account - ported number. Had to enter the initial SIM number to create an online account. Number has now ported - and I now have a different number in my online account to the actual number of my mobile phone. Will this be a problem?

get message sorry your details do not match our records

I’ve switched to iD today and can’t make or receive calls, live chat not working and no apparent way of contacting iD for support or advice! How the hell do u contact them to resolve issues!

Since installing the “new and improved” app, I am unable to use Touch ID to login. The app says ‘let’s get started’ and I have to enter my email and password EVERY time I login. the app then says ‘do you want to use Touch ID ?’ And I click yes, in settings the tab for ‘use touch ID’ is ‘on’ .. then next time it’s the same as before .. SO FRUSTRATING 😣😣 I’ve tried reinstalling and updating the app, but to no avail’ ., Anyone else had this issue

I keep trying to contact the guide Dogs helpline. I have called them many times before without problem. It is an 0800 number but I have enabled premium numbers in my account. The number is not blocked in my contacts. Each time I try to call it is immediately cancelled. I have tried turning the phone off and on again- makes no difference. I have no problem calling any other number which is why I’m dumbfounded by this.

I’ve just joined iD mobile and my old mobile number has transferred over. I am trying to set the app on my phone but it won’t accept my original mobile number from my previous provider and when I input the iD mobile number from my order it states it is sending me an text message with a code that I never receive. Can you please help me get the app set up?