Your Phone & SIM.

I recently switched from an Android device to an iPhone and am trying to transfer my eSIM to my new phone. However, I have attempted the eSIM replacement process several times and have not received the confirmation email.I have checked my inbox as well as my junk/spam folders, but the email has not come through.Could you please advise who I should contact or help me resolve this issue? I would appreciate your guidance on how to complete the eSIM transfer successfully.

Have followed all advice on chat and it seems I have to request a new eSIM pack/QR code.

Hi I need to activate a new eSIM but need the OTP be sent to my email address as my phone was stolen 

I have just activated a new eSIM on id mobile and want to transfer my old number from Vodafone. I have the PAC code. Where do I do it ?

Hello, please can you send me a new esim qr code? I just upgraded my phone through ID mobile and I think I selected a physical SIM. The phone arrived but there's no SIM card.  I'm happy to use an esim, so please can you send a new QR code?

Hi,I am abroad and turned off my ID physical SIM to use a foreign e-sim.For some reason, I cannot turn my physical SIM back on for love nor money (though the foreign SIM is still working fine).I’ve got a Google Pixel 10 Pro which can handle more than one SIM at the same time and even though I’ve done the required network resets, no luck. To make matters worse, I cannot order an e-SIM because (you’ve guessed it) ID is trying to send an authorisation code to my phone which means I’m stuck in that two factor loop. Any ideas appreciated. M  

I’ve lost my SIM card and need a replacement asap

I arrived in Thailand a month ago and at the airport got a replacement SIM card for the month, while travelling I lost my old SIM card with my phone number from the UK. I have been getting notifications telling me to re-insert the old sim or the number will be deleted, I can’t do this as I have lost the SIM and when on the ID mobile app it sends a verification text to my UK phone number which ID have made inactive and therefore I can’t verify it is me. Help would be extremely appreciated.

Why can I not get a simcard ??I have a phone amdnx1 simcard already i wanted another for my other daughter and yet seems to always decline 

I changed e-sims today, it said it wouldn’t change to a different number but it has, and now I cannot log in, or use either of my mobile data’s as it’s sending my confirmation code to a different number that I don’t have.

I changed e-sims today, it said it wouldn’t change to a different number but it has, and now I cannot log in, or use either of my mobile data’s as it’s sending my confirmation code to a different number that I don’t have

Hello, I am currently abroad, in Poland and my ID mobile data stopped working. While checking the settings I accidently switched off my SIM card. How do I activate it since I don't have an access a requested QR code

My Andriod device (Moto g(6)) doesn’t seem to be on iD’s list of ‘approved’, compatible, phones. Nevertheless, I used to receive a satisfactory service, when outdoors, from iD with this phone. Sadly, that is no longer the case so I’ve borrowed an ‘approved’ device (Google Pixel 3a) from my father while I’m troubleshooting.  Unfortunately, becuase the Google Pixel isn’t mine, I’m not able to try some of the troubleshooting steps (like reseting network settings) on that device (I’ve tried that on my Moto, which didn’t fix anything). Also, as it’s a borrowed device, the Google account, contact list, apps etc. on the Google Pixel are different to those on my Moto g(6). Could this be causing issues with things like Voicemail and Wi-Fi calling, or is everything tied to the SIM and doesn’t care whose handset the SIM is put into?

I would like to talk with the agent

My Samsung A21 FE performed an update overnight and now my phone doesn't recognised my iD mobile SIM card. It works on another phone and I've tried resetting the network to no effect. How can this be fixed?

My phone’s Wi-Fi calling is enabled but it doesn’t seem to be working. I can’t make any calls while connected to Wi-Fi even though there’s a signal.

I set a date for activating my existing number but it is in 4 days time. Can I crying the date forward to start using my current number sooner?

My switched to ID but my plan still shows my old number 

I’m not receiving any type of text messages 

Hi i want to keep my current number and i already got PAC.

Have recently switched to ID mobile and used my PAC code from previous provider (vodaphone) I can call and receive messages and that goes through my old number but when I send a text it comes up with a different number, have already checked phone settings which is displaying my number, have restarted the phone and my number is attached to my ID account  Thanks 

I re-ordered the SIM card last week. And the new SIM card arrived yesterday and i put it on my phone, but no network. Tried to restart the phone few times but still no luck.

Since transferring my old number across to this ID mobile account. My number doesn’t seem to be mirroring on the apple iMessage account. Please can you provide some guidance on how to fix this issue. 

Hi need to move old number to ID I have pac but don’t know where it goes as a new number has come up linked to my account?  

My SIM suddenly stopped working. I am on contract and now has no signal or internet, my Bill is paid, I have tried airplane mode and phone on and off, the app is showing no issues