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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,030 Topics
  • 3,853 Replies
1031 Topics
S
New
 Contributor
asked inYour Phone & SIM.
iphone 16 not sending messages to android?
Why does my new iPhone 16 keep saying message failed to send whenever I text an android phone but on apple it’s fine ?
654
WelshPaul
F
New
 Contributor
asked inYour Phone & SIM.
Old phone number did not transfer to new sim properly, I have two phone numbers at once - Iphone.
I have tried to transfer my old phone number to iD mobile but for some reason on settings it is saying that my phone is still registered to the temporary iD mobile number even though I received the confirmation message that it had been switched. Also when I message people they receive a message from both the temporary number and my old number.
1273
Siân W
Sam Truelove
Community Member
asked inYour Phone & SIM.
Issues with replacement sim after reactivation following stolen phone
I recently had my phone stolen while abroad. On arrival back to the UK I got myself a replacement sim from Currys and activated it. Despite receiving a text saying my line is active, and also having 5G and mobile network coverage, my phone only works on Wi-Fi. I am unable to make/receive calls and text messages, and my data does not work. I cannot get hold of ID due to their chat system constantly being down. I have tried restarting phone / resetting network setting ect but nothing works. It’s now been over 24 hours.
303
Siân W
M
New
 Contributor
asked inYour Phone & SIM.
thy sent me new sim card
My SIM card doesn’t work
82
Siân W
S
Community Member
asked inYour Phone & SIM.
sim card
How do I switch my number over to id as I used a pac code
202
Siân W
Alex Trales
Community Member
posted inYour Phone & SIM.
SMS to old SIM
Just joined ID from EE, transferred my number in the normal way with the PAC code. I'm getting phone calls to my new SIM with my old number as expected, but SMS text messages still go to my OLD SIM even tho it says that is has no service and should be deactivated. My new ID SIM make calls from my old number as expected but sends SMS messages from the number it started with, which should be dead and buried now. Can anyone help? Will it just sort itself out in time? Thanks, Alex
61
Siân W
rooney1000
New
 Contributor
posted inYour Phone & SIM.
Switched to ID mobile, can make calls but cant receive them
Hi Tried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !). Moved to ID Mobile and had old number ported over. This happenend on Tuesday but it hasnt worked properly. My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything. If you try and call my number it says ‘number not recognised’ or ‘not in service’. Anyone had this and got any idea what to do ? Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone). Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks
1088
Tyler C
R
Community Member
asked inYour Phone & SIM.
Switched from EE but still showing new number instead of transferred number
Just recently signed up to iD mobile, switching from EE. Wanted to keep my number so went through the steps of transferring it over and I received a text today to say the switch had gone through. However I’ve just had a look on my device info on my Apple account and it’s still showing my new phone number for my new phone and my old number on my old phone. How do I go about changing this? Do I need to activate my SIM card? Should I have done that? I’m receiving all messages and calls on my new phone and have signal. The new number is also showing on my ‘sign in & security’, how do I get rid of this and it’s obviously not being used now that I’ve transferred my old number across. TIA
1592
Tyler C
K
New
 Contributor
asked inYour Phone & SIM.
Wrong phone delivered - no updates
I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered. I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?
131
Tyler C
S
New
 Contributor
asked inYour Phone & SIM.
How to get PUK code?
Tried Live Chat from 9am to 7pm and always unavailable. Useless!!
792
Tyler C
A
Community Member
asked inYour Phone & SIM.
swapped QR codes
I purchased two contracts on the same day in the week. But they were being delivered on different days to 2 different addresses I received one QR code for the phone that was shipped and delivered first. And so this was added to the phone yesterday when it was delivered however it turns out this QR code was in fact for the second phone which was delivered today. I still do not have a QR code sent for the other. I tried ordering a replacement sim online but the number that's linked is the wrong sim so I'm in a pickle here I have removed the esim of the first phone and now I can't get in touch with anyone from customer service. I wish I had the physical sims. That was simple
191
Tyler C
F
New
 Contributor
posted inYour Phone & SIM.
uncompleted transfer number
Hi, I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them. I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get help Please let me know how I can solve it
517
Siân W
E
Community Member
posted inYour Phone & SIM.
SIM provisioning issue
Hi, I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists. Can you please check and resolve the provisioning for incoming calls? Thank you, Christos
231
Siân W
Taffyboy
New
 Contributor
posted inYour Phone & SIM.
added extra sim to phone now old od mobile som not working
Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working
153
Siân W
N
Community Member
asked inYour Phone & SIM.
Iphone - nonincoking calls
Just completed the switch to id mobile using my old number. Everything working except incoming calls , they just go straight to voicemail. Already tried restarting my phone.
353
Siân W
E
Community Member
posted inYour Phone & SIM.
SIM not provisioned
Dear ID Mobile Support, I recently ported my number from Three to ID Mobile. After experiencing issues with SMS showing the wrong number, I requested a replacement eSIM. Since installing it on my Samsung Galaxy S25, I now have no service, and the phone shows “SIM not provisioned.” I cannot make or receive calls or texts. Please urgently activate the eSIM and ensure it is fully provisioned with my correct ported number. I expect confirmation and resolution within 48 hours. Kind regards, Christos
281
Siân W
A
Community Member
posted inYour Phone & SIM.
none
Has my order been processed ?139642732
132
Siân W
D
New
 Contributor
asked inYour Phone & SIM.
how do i get an eSim, or the QR code & get started ?
Have read a few bits here about eSIM. But the 1st part seems to be missing. How do I get an eSIM or the qr code thing to then get it activated ?
602
Siân W
J
Community Member
asked inYour Phone & SIM.
Problem moving to sim only
I have reached the end of my pay monthly contract. There is no way for me to move on to sim only on the website or app - the only option I am given is to upgrade. I dont understand how ID can keep charging me the pay monthly rate when my phone is now paid up
382
Siân W
Taffyboy
New
 Contributor
posted inYour Phone & SIM.
added extra sim to phone now old od mobile som not working
Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working
51
Kash M
T
New
 Contributor
asked inYour Phone & SIM.
Old number only partially moved with me
Moved to id mobile a few days ago, using a PAC from my old phone company. Most things moved across fine (emails, WhatsApp, etc) but for some reason my texts are being sent from the “holding” number that is mobile clearly gave me. I tried following the instructions from elsewhere in the Help hub but got a snag: I have to click on settings, then tap “phone”. There IS no “phone”. So the rest of it is useless...
523
Kash M
H
New
 Contributor
posted inYour Phone & SIM.
activation issues
Hi, i was having issues with not getting activation codes on my ID mobile number this happened 4 months after switching to ID mobile. I deleted my esim and requested a new one. When i got the new esim it didnt get activated. Since then i have tried 2 replacement esims. Those didnt work, i contacted customer support who i dont think have any clue how to sort this issue. I was told by the first person to get a physical sim which i did but didnt work, second one told me to block my sim and come back an hour after, the third one said my sim is activated and wait for an hour. Its been 8 hours now. I do not know what kind of service is this. I am amazed that this company has survived this long
20611
Kash M
S
Active Contributor
posted inYour Phone & SIM.
Unable to transfer my number to ID from EE
I was on ID mobile and took out a new contract, I was advised I couldn’t move my number to my new ID contract and had to transfer this to another provider before I could move back to ID. I have transferred my number to EE (completed yesterday) and tried to transfer back to ID today but this keeps failing on the website. Any help?
546
Kash M
S
New
 Contributor
asked inYour Phone & SIM.
Esim Huawei p20
Please could someone help with downloading esim for Huawei p20
287
MZone
F
Community Member
posted inYour Phone & SIM.
error when trying to submit PAC Code
I have tried numerous times trying to switch my number from Lebara using a PAC code, I have put all the details in correctly numerous of times but it keeps saying their is an issue. Please can I speak to someone to get this sorted please?
1225
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