Your Phone & SIM.

My upgrade is being returned to Curry's by DPD even though I never requested it. The DPD driver came by my house unexpectedly with my parcel on Tuesday 18 March and told me he couldn't give me the parcel as I had no Parcel ID. I never received one. I paid a VIP £4.99 to have it be delivered on Saturday.22 March. Why is the parcel being returned?

Paying £50 a month but can’t make or receive phone calls no its nothing to do with the phone it’s your network I just need to seek some legal advise I suppose to see how you rip money off

Contract runs out 1/8/25 but I'm away on holiday if I went for a sim card when could I activate it.

How to i get my receipt for my new phone

I’ve lost access to my normal email account, so i can’t retrieve my PAC code sent to that email. Consequently I can’t re-activate my “usual” mobile number. I simply need my PAC code sent again but to my secondary email account. How can i get IDMobile to do this?

Just downloaded an eSim as cellular contact was more off than on. Done what was instructed. Had text conf of that but no G showing so not connected at all now. Fine on wifi. Any ideas out there pls?

Slow to charge on wireless charger (my s21 charges twice as fast on my home one and car one than this phone), and the USB C charging has stopped working. Unsure why, only ever used a branded Samsung charger. Quite frustrating. How would I go about getting this looked at? I got the phone through the ID mobile website in April 24'. Thanks.

Hi my SIM card stopped working on the my phone

Hello, I did some research on iD mobile, and read here, here and here that call forwarding/divert is supported. So I signed up today! However, I cannot get call forwarding to work at all. I am using a Google Pixel 6a, with this month’s software update. I am using an iD mobile eSim. WiFi calling is working, and I have setup voicemail. I can make and receive calls OK, and get 4G/LTE coverage at my location. I’m trying to enable call divert by: Opening the android dialer (phone icon). Opening Call forwarding menu ( Menu icon > Settings > Calling accounts > iDmobile > Call forwarding. The phone briefly shows “Reading settings...” and then shows a forwarding number for ‘Always forward’, ‘When busy’, ‘When unanswered’ and ‘When unreachable’. The number shown ends in 123 (voicemail?) for all options except ‘Always forward’, which shows as ‘off’. I select ‘Always forward’ and enter a phone number (a UK mobile number in the format +44xxxxxxxxxx) and select ‘Turn on’. The phone shows “Reading settings...” for around 1 minute, before giving the error “Network or SIM card error.”. I tried a few times, in different locations (on a different Cell base-station), and in Airplane mode with WiFi calling enabled, but always get the same result. I need call forwarding to work - can anyone help?

Hi, someone is using my phone number and making calls to other people

error message - ! MM Sim not allowedGalaxy s22 Dual Sim Error in slot 1 only [ slot 2 ok] Sim card works in slot 2 - but slot 1 - !MM sim card not allowed Sim card works in other phones other sim cards same error in slot 1 Cleaned card , carrier and contacts.Full Factory Reset Still ERROR Can IMEI for slot 1 be blocked ???

Hi. I have locked my eSIM and require a PUK code

Hi, ever since I switched to id mobile, I am unable to call anyone that isn’t currently in my contacts and I cannot listen to my voicemails also the 5g/4g rarely works ever i need to fix this problem please help

Hi, my name is Murilo, today i was working and changing my phone 15 pro max, and it explode in front of me, it burn even my keyboard, im trying to contact apple but i had no sucess, can you guys help me? thank you

Hi, I am trying to submit the details of my transaction ns PAC code on the switch page and get an error. “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Can someone please help! Thanks

Over the past couple days my phone has been unable to send texts. Instantly the failed to send issue pops up. However I am still able to receive texts, use and receive calls and my mobile data works. I haven’t changed any settings on my phone or ID account. My phone hasn’t been damaged either. iPhone 15 Plus

I am receiving a message on my phone informing me I have reached my capped limit even though I am set up for unlimited calls

Hi, I purchased a new deal with yourselves as I was due an upgrade but it's not showing as an upgrade on the app and you've given me a different phone number.

I transferred my number using a PAC code when I joined ID last month but now it's reverting to the new number I got from ID mobile.

I had my phone stolen last year. Just taken a new sim only contract with another provider. I want to use the old provider sim but happy to continue paying I'd until my contract ends. Can anyone help?

I have a strange issue. I got a new phone with a new provider (iD mobile) and my phone number changed (let's call this phone number "number B"), I sent PAC to my old provider (Three) to get my number changed back to my initial phone number from before I got a new phone ("number A"). I have messaged two people since my phone number was supposed to change but when I message them they see the number B, and when they message number A - which I was supposed to have again - I don't receive the message. However, I have received messages from my bank and college who only have number A. I have no idea what's happening, will this fix itself, or is there a different answer?

I want to change e sim to physical sim

This morning I received an email from ID Mobile telling me my PAC Code request had been received. I hadn’t requested a PAC. I contacted the Customer Service team over LIVE CHAT, to be told that i could ignore the request as the email was sent in error. When i pressed the Rep to confirm that no one had requested a PAC Code they then asked me if i had requested a replacement SIM any time this week. I told them that i hadn’t requested a SIM and that my phone was no longer making/taking calls or able to access the internet. The Rep again confirmed there was no PAC code request but they would block my SIM and raise a complaint on my behalf. They also asked me to setup a password for my account for future security. As my SIM card was now blocked I would need to go to a local Curry to get a replacement SIM (at no cost). This i have done and once activated i should be back online again in about an hour. Apparently i will be notified via email when the complaint has been raised with a complaint ref no. Im not clear how someone can request a PAC Code for a transfer without confirming their identity?? Im not confident that this will not happen again.

Hi, I have received numerous calls today saying my number has been used to call pensioners and try to scam them, is there anything you can do about this? Call me about this

I have just changed to ID Mobile today and have requested to keep my old number from my previous phone provider. I have submitted my PAC code to ID Mobile. However, i requested an E-sim instead of a physical sim which has been emailed to me already with my new ID Mobile number, I was just wondering if a new one will be sent with my old number once the transfer has been done?