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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

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1048 Topics
J
New
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JW60New
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asked in Your Phone & SIM.
PUK

Need a PUK code as it seems I’ve set up a sim code and have forgotten the numbers. How do I get a PUK code please?

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Tyler
iD Mobile Employee
A
New
 Contributor
Alasdair TuNew
 Contributor
asked in Your Phone & SIM.
Adding a second active number to an eSim?

Hi Community,I have an existing plan with and ID Mobile number with an eSIM. I would like to add a second number to the eSIM - specifically a number from another provider (I have a PAC Code to do this). Can you help please?

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Tyler
iD Mobile Employee
K
New
 Contributor
Khan JannNew
 Contributor
posted in Your Phone & SIM.
Omg! It seems a lot of people are having issues with the transfer of old numbers looking at the messages.

Omg! It seems a lot of people are having issues with the transfer of old numbers looking at the messages.  

344
Tyler
iD Mobile Employee
Joanne Louise Anton
New
 Contributor
Joanne Louise AntonNew
 Contributor
asked in Your Phone & SIM.
sim does not support eSIM transfer

Hello, I am leaving ID and have requested a switch request. I received a message from Id saying the switch has taken place. However when trying to transfer my old number from my old iPhone to my new iphone I receive an error message saying ‘Your SIM is not supported’ The Sim in your old iPhone does not support eSIN transfer. Contact id for assistance.’I now have no mobile service on my old or new phone. Can you help please? 

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Tom
iD Mobile Employee
Amy Chrimes
Community Member
Amy ChrimesCommunity Member
asked in Your Phone & SIM.
my pac code hasnt fully transferred properly

Morning,my pax code has retained my number that I wanted it to [REDACTED] however when I send messages my temporary number is the recipient detailed number. Looks as though the porting hasn’t fully completed possibly more manual work in the background to complete.please get rid of the number I do not need - [REDACTED]Amy 

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Tom
iD Mobile Employee
A
Community Member
AdriannaOchejCommunity Member
posted in Your Phone & SIM.
swiching 07/04/1025 from Vodafone to ID

Hello, my partner and I bought phones with the switch to the ID network which was supposed to happen on 07/04/2025 but it is not switched and we cannot have contact with our daughters because they cannot make calls, text messages or connect to the internet. nor can anyone call or write to them.

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Tom
iD Mobile Employee
N
New
 Contributor
NeverYouMindNew
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asked in Your Phone & SIM.
How to get replacement ESim if phone lost and cannot receive OTP text

I am trying to log in to get a new Esim but it wants to send me a OTP but the phone is lost and so I cannot receive text….that’s the whole point of needing a replacement Esim

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Tom
iD Mobile Employee
A
New
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Anne85New
 Contributor
posted in Your Phone & SIM.
Lost Sim, cant access online account to cancel plan.

Hi, I ordered a monthly rollover sim last summer. However shortly after the sim arriving my life circumstances dramatically changed which meant I needed to stay on my current number with another network provider. So the sim was never used on my phone.I’ve still continued to pay monthly for this sim despite never using it. I recently went to use this sim, but couldn’t find it, so have registered it as lost. How do I cancel my contract as I’m not using the service and I can’t access my online account as I never activated the sim. I’m a bit stuck.Thanks in advance.

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Tom
iD Mobile Employee
Daniel Johnson
New
 Contributor
Daniel JohnsonNew
 Contributor
posted in Your Phone & SIM.
Not Receiving Text Messages

Hi, moved to iD and ported my number over yesterday. Since then I haven’t been able to receive any text messages, I can send, but not receive.Tried everything that I’ve seen on other threads, but still not luck. Any other suggestions?Thanks in advance!

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Tom
iD Mobile Employee
Melaina Evans
New
 Contributor
Melaina EvansNew
 Contributor
posted in Your Phone & SIM.
Iv only had my new I phone 2days and it wont turn on

My new iphone 16 upgrade won't work .Who do I send it back to and what's the process.

273
Melaina Evans
New
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Rudy Shaff Jasimon
New
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Rudy Shaff JasimonNew
 Contributor
asked in Your Phone & SIM.
Porting

Hi. I recently porting from EE to iD mobile and it is done. When i make a call, the correct number appears but when I texted, it is the original iD mobile number appeared.  I am using Android Galaxy Note 20 5g. How to fix the problem?

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JoeKing
Silver Contributor
J
Community Member
jingyeeCommunity Member
asked in Your Phone & SIM.
transfer esim

I’ve change my phone. Thus, I need to transfer the eSIM from my old phone to new phone 

5742
Kash
iD Mobile Employee
A
New
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AsagranNew
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asked in Your Phone & SIM.
How to register my smartphone with ID?

Hello... I bought new mobile phone and want to insure it. The insure company wants me to register it with my network provider which ID is. How can I do it?

275
Tyler
iD Mobile Employee
Bob Johnson
New
 Contributor
Bob JohnsonNew
 Contributor
posted in Your Phone & SIM.
Broken

hasn't worked properly for over six months I am paying over £30 a month and getting no data and very poor service with seemingly zero support.  Can I please get some genuine support 

296
N
iD Mobile Employee
J
New
 Contributor
James9000xNew
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asked in Your Phone & SIM.
Call forwarding options grayed out, stuck on 'reading settings' popup

Hi, I'm not able to get call forwarding working. I have an Asus zenphone 10, on Android 14.  I've navigated to the correct settings. I click on the option for call forwarding and then it takes me to a screen to choose my SIM. When I click on the SIM it takes me to the call forwarding options, which are all greyed out, and there is a pop-up at the bottom of the screen which says reading settings, it just stays there and nothing happens. I think occasionally there is an error message. Please The photo attached, this is what I'm seeing.   I've tried very solutions put forward on chat and they've been unsuccessful. One was to enable my mailbox which I have done. Any help getting this to work would be much appreciated. Thank you. 

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N
iD Mobile Employee
Kayleigh Langley
Community Member
Kayleigh LangleyCommunity Member
posted in Your Phone & SIM.
trying to buy a contract phone

Hi I have tried to order the iPhone 13 on a contract at £20.99 a month but when i get to confirming my identity and you taking 1p from my bank there keeps being an error 

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Tyler
iD Mobile Employee
F
Community Member
FlissNor12Community Member
posted in Your Phone & SIM.
charges for an unknown phone number

I am being charged for a phone ending in 0395 but  I do not have a phone with that number, my old phone does not have a SIM card and I transferred my number to my new phone when I upgraded in December. Can you clear up what is going on for me? 

232
Tom
iD Mobile Employee
delphinekirsten
Community Member
delphinekirstenCommunity Member
asked in Your Phone & SIM.
PAC code not working

Hi, Ive tried 3 times now to transfer my old mobile number using my PAC code however every time it sends me the text saying it will switch by a certain date but it still hasn’t switched.This is the message I get when I put in my details again just now. ‘We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.’

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Tom
iD Mobile Employee
Arwyn
Active Contributor
ArwynActive Contributor
asked in Your Phone & SIM.
new sim no phone number?!

Just purchased a new sim only contract, been sent the eSIM details, activated it and there’s no damn phone number to it?! 

252
MZone
Platinum 
Contributor
S
Community Member
SHeightonCommunity Member
asked in Your Phone & SIM.
is apple Iphone X compatible with sim only deal as its not on the list

Will my iPhone X be compatible with sim only deal as currently with o2 and thinking of switching but it’s not on the list. 

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Tom
iD Mobile Employee
L
Community Member
LindaWebbCommunity Member
asked in Your Phone & SIM.
transferring number to new contract

I have previously had an ID mobile pay monthly sim only contract. I have just purchased a new 24 month contract with ID mobile again and I was not prompted to enter my PAC code. My new phone has been delivered and I’m not sure how to transfer my old number over to my new sim? 

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Tom
iD Mobile Employee
M
Community Member
MMKCommunity Member
posted in Your Phone & SIM.
Not recieving messages

I recently switched phones and also switched to ID Mobile, when I went to set up all of my banking apps I was asked to enter a verification code that was sent to my number but no verification codes were coming through.  I can still send and receive messages from other people.  I was wondering if there was any fix to this.  Thanks.

181
Tom
iD Mobile Employee
Ann-Marie Weston Thyer
Community Member
Ann-Marie Weston ThyerCommunity Member
posted in Your Phone & SIM.
Problem with transfer of my number to new phone

Hello I hv recently set up a contract with you and transferred my number across but I don’t think j the transfer has completed properly! I’m having trouble sending some text msgs and when asking a friend for help today it appears my correct number is working in somethings but the number given to the phone is showing on others! My friend sent me a txt msg which I received but when I replied it showed the number given with the phone! Also if you check my number under settings it is incorrect. It seems like the transfer has not completed properly fully. The correct number should be.... The number given with the phone was... Pls can you help?

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Tom
iD Mobile Employee
A
New
 Contributor
Andy1496New
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asked in Your Phone & SIM.
Ported number from O2 to iDmobile but it hasn't worked?

I've come across from O2 to iDmobile and requested a PAC code from O2 so I could keep my number. I've received texts from iDmobile to say everything's up and running but I can't make/receive calls or texts except when connected to wifi. I have had 2 very long and ultimately frustrating episodes on the online chat support app today which didn't fix the issue. I've been into a curry's store this evening and they set me up with a physical SIM which has been activated (I was previously on an esim) but it has made no difference. I really need to be contactable currently as I have a close family member who is very ill and I need to be contactable. So far I have reset the network multiple times, restarted the phone each time I reset the network. Had Airplane mode on and off and had the phone turned off for hours at a time. No e of this has made the slightest difference. I've tried my wife's business sim from O2 and this works, so I think the phone works. I'd be grateful if anyone could help m

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Matthew T
iD Mobile Employee
D
New
 Contributor
DianneSNew
 Contributor
posted in Your Phone & SIM.
whats app issues

I changed my number when I moved to ID but whatsapp will not let me change the number. I have now spent days on this and gone round in circles with the whatsapp live chat. It is not really a live chat but a set of automatic answers sent that do not solve the issue. I have tried countless times changed all sorts of settings, deleted whats app then tried to start again but all I am getting now are messages that there is suspicious activity going on.I do have 2 telephone numbers in the US to try but I am finding the whole thing upsetting and time wasting.Anybody have any other advice?

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Tom
iD Mobile Employee
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