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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4741 Topics

Recent feedback.

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Patrick DixonNewbie

asked in Ask a question.

Number not ported

I have been told my number would have been ported yesterday and yet this has not happened. (EE to iD), and there is no way whatever to contact iD as the live chat feature isn't working. What am I supposed to do?

HPTSauceCivilian

asked in Ask a question.

Can't add my iD mobile number to access the app

Hi there, I am trying to access the app so I can raise my cap to make international calls. I was previously logged into the app, but this time was prompted to re-register. When trying to add my iD Mobile number, I get to the stage where I have entered my mobile number, last name and date of birth and it sends me a code, but every time I enter the code I get an error message saying ‘oops, something went wrong’. I have tried multiple times and am entering the code correctly. Please advise as I currently can’t access anything.

asked in Ask a question.

pac

Hello 1st time here ,second time I've waited for my number from Vodafone to switch to ID it should be dine today but still nl joy and like I said its the second time I've tried can someone pls help me thanks 😊

Abdul RaufNewbie

posted in Ask a question.

My mobile number is cloned.

My id mobile number is cloned.My mobile number is cloned received calls they say I called

Djrob CoxheadNewbie

asked in Ask a question.

ask a question

I can't remove adult content

RuxymariaNewbie

asked in Ask a question.

tenerife

I am in tenerife shows 4g but I can’t make any phonecalls or use internet and everything is on

posted in Ask a question.

Still cannot access my account, live chat or re- register

I am still unable to access anything despite trying every day. Cannot access my account, cannot register for the new app and cannot load live chat.Is anything being done?

kylewright94Newbie

asked in Ask a question.

Upgrade declined due to failed internal security checks

Hi there, I’ve seen a few threads on this topic, though none seem to give a straight forward answer. My existing ID mobile contract is eligible for an early upgrade. Yesterday I went to place the order for the upgrade through the Carphone Warehouse site as IDs own upgrade site appears to be down at the moment. I placed the upgrade order and shortly after I received a text from CPW saying that they needed more info to process the order. I called them up and found that the issue was that my address didn’t match the address on my ID account. After fixing that on my ID account, CPW confirmed my details now matched and proceeded with their “internal security checks”. At this point I was told that those checks had failed, though they couldn’t tell me why. The person I was speaking to spoke to his manager and was told that this happens from time to time and there was a number I could call to straighten it out and prove that I was the account holder. I took the number from them, went to cal

Luke HallidayNewbie

asked in Ask a question.

ID Plan Info

I am very close to the end of my id contract.Recently, I have had to install the new updated version of the App and now I cannot see anything other than pay my bill. I want to check when my contract ends so I can leave and when I click on MY PLANS, it only lets me edit my profile.The Old app was not very good but this new one is twice as bad.Help me please

velan75Civilian

asked in Ask a question.

poor coverage in my area

I live in Hersham Walton on Thames, KT12, before taking the contract when i checked the coverage and even now with both ID and Three network it says very good network for 4g and good outdoor for 5g. But from the time i bought the contract 2 months now, it is poor network and i cant get single line with 4g inside the house, and predominantly i cannot take calls at home, only to rely on whatsapp call. and also while travelling in car , mostly i cannot take calls as even 4G is struggling, only 5g is privilege in some areas that are not related to me. I have a phone contract and am really not happy with the shift from my previous provider, as i never had the poor network issue for all these years.on top, i cannot use WIFI calling too as even it is enabled, as the 4g is poor inside the house even that is not possible.Please provide suggestions on what can i do??

posted in Ask a question.

new id sim not connecting to the networj

i have read in here that a sim reported lost or stolen needs to have the block lifted when the new sim arrives,how to i get this done?cant connect to server to get the passcode for signing into this new app!

MehmetNewbie

asked in Ask a question.

I Feel Scammed

I only had my ID account for a like a month (or less) and I have been charged 4x£8. Can i please get an explanation? Also it said I had overdue £8 and it temporarily suspended my account so I payed it and there was still a “Overdue £8” red box on the “Bills” tab on the app. So I payed that too, so £16. So with that and 2 other payments I spent £32 on 1 month. Please refund me!!

asked in Ask a question.

Where did my data disappear to!

Hi, I joined ID last month on a 100GB which allegedly rolls over unsued data. I have always had 100GB with previous provider but NEVER used anywhere near that amount.I regularly check usage so, when I checked my account on Friday evening was surprised to find I only had just over 6GB left. My new bill has landed which shows I only used just over 5200MB so nowhere near 100GB! I have had just over 6GB roll over. This isn’t a big deal in the scheme of things but something has clearly gone wrong!!

asked in Ask a question.

Help!

Bought a phone on contract on ID Mobile through Carphone warehouse. The Sim is not recognised by any phone therefore unusable. Carphone warehouse keep telling me to contact ID mobile direct but it seems impossible. Live chat doesn’t work and there’s no way I can find to speak to anyone. Can anyone help please? Thanks

Melanie MossNewbie

asked in Ask a question.

mobile number not recognised

Hiya this has always been a I'd mobile number bit it's coming up as not recognised on the app can you help me please

Ash LilleyNewbie

asked in Ask a question.

help me

Paid bill but still suspended

Thomas SmythNewbie

asked in Ask a question.

Mr

hi I payed my bills for my phone and my wife phone but her phones not working to make calls

asked in Ask a question.

Ported number not always working

Ported my number successfully 3 days agoSome calls / texts sent as the ID mobile number some as the transferred number Very randomneed urgent help

LauraHNewbie

asked in Ask a question.

I want to speak to someone at iD Mobile

I have just joined iD Mobile and having big coverage issues, despite there being 4G in my area. I tried using the Live Chat to address this issue but it gets me nowhere. I would like to speak to a person on the phone, as I will have to move networks if I can’t get this resolved. Please can you give me a telephone number to call? Thanks Laura

MCallaghanNewbie

asked in Ask a question.

My data allowance has shrunk from 120 GB to 1.5 GB

I finally managed to migrate to this awful new app only to find the 120 GB data allowance on my contract has been reduced 1.5 GB. If I didn't have a rollover amount left I would be out of data now. Can I please have old allowance reinstated. I've tried to get through on live chat, but that doesn't seem to be working.

Myrddin55Newbie

asked in Ask a question.

SIM Only Upgrade/Renewal

HiI have just renewed my account which is due to end in 2 weeks. The order has been processed and I note that the new plan will become active in 24 hours. I want it to renew on the same day as the old plans expires, if it renews tomorrow I will lose ½ a month which I have paid for. How can I change the renewal date?

asked in Ask a question.

Big bill after upgrading

I upgraded from sim only to pay monthly last week, my new plan is £35.99 pm I was previously paying £10 pm. My bill is showing as £61.33 but the emails I’ve had from iD states my bill is £10 on the 25/4/24, either way I think £61.33 is a ridiculous figure and have no clue how that figure has been arrived at as nothing on my account or any emails sent from iD show this amountAny info or help would be appreciated

smallinder-ballNewbie

posted in Ask a question.

when is my switch date

When is my switch date ?

Sally BatesCivilian

asked in Ask a question.

using data abroad

How do I use my data in Turkey ..?

David BrooksCivilian

asked in Ask a question.

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