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I lost my phone and have now found it ive tried calling ive tried the chat for days it wont work i cant receive a text in order to log into my account either i dont how how to contact anyone

transaction number, no earbuds were delivered with my order, how do i get this checked to confirm when they will be delivered. Thanks

I have bought my daughter a new iPhone and monthly contract, moving from Vodafone to ID mobile. I requested the PAC from Vodafone a few days ago and was told this valid for 30 days (til 30th May). I picked up new phone yesterday from curry’s and was advised by a member of staff that as soon as daughters old phone stopped working (number ported), the new phone/contract would start (I questioned this as my understanding was that I could choose a date within those 30 days to “switch” - this is because my daughters birthday is on the 29th May so was hoping to do it nearer the time). Today I have received an email with a QR code saying the new e-sim is ready and once downloaded can take a few mins to set up. My question is do I need to do this now if her old phone is going to stop working, or will her old phone stop working when I download the new sim, meaning I can wait until nearer her actual birthday?? thanks in advance - have been with the same provider for decades so have never had to

I recently upgraded my phone with ID and part of the offer was an additional £200 cashback when you trade in your old phone. I sent on my old phone which you acknowledged that you received and I completed the paperwork as requested but 2 months later I have still not received the £200 . What do I do to chase this?

Anyone else having poor data in the Exeter, Devon area. States 5G but useless.

Just seen four undertakers walking around in circles for 3hrs in the cemetery, I thought "They've Lost The Plot".. Lol 😆 Went The Doctors the other day & complained that I was addicted to snooker.. The Doctor told me to get to the end of the Cue.. ha Ha 😆 Just got my son a job as a window 🪟 cleaner, I look at him up the ladder 🪜 so proud 👏 & think he's going up in the world 🌎. Just told the wife that everybody in our road has slept with the milkman apart from one, she replied with "that'll be Julie at number 26" The Wife's come into the room and said I can't believe this still fits me after 30yrs, I said "That scarf looks beautiful on you". just my luck, I was walking down the road the other day & stepped in a big pile of smelly dog 🐕 muck, 💩, as I was trying to get it off this massive guy with huge muscles 💪 stepped in it and looked at me, I said "I've just did that" next moment I'm waking up in A&E… Just purchased a brand new automatic BMW, but had to contact the dealership

New phone 6 weeks ago and signed up to ID Mobile. Went on first holiday abroad in many years, a cruise around the Canaries. While there I received texts advising that Spain was a roam free destination - subject to a “fair use” policy. However, within 3 days I received further texts from ID stating that I had reached 100% of my “roaming cap” and this was subject to a £45 charge. Looking at my account I could see that the limit for additional billing had defaulted on my phone to £75. I set this to £0 and kept my phone off for the rest of the trip Could a member of the ID team explain how charging me £45 for what can only be a few mb of data can be described as a “fair use policy”? Also, how can I contest this charge, if my ID account has defaulted to allow additional billing to take place? Surely a fairer and more honest approach would be to set a default to £0 and then the customer could make an informed choice.

Hi iD Mobile Community, I’m hoping someone can help escalate this issue as I’ve been waiting several days now. I submitted a request last Friday for proof of usage and ownership documents for an iPhone that was recently stolen. I urgently need these documents to process an insurance claim, which is time-sensitive. Despite being told it would take 24–48 hours, I’ve already visited iD Mobile in person three times and still haven’t received confirmation or the documents. I specifically need: A copy of the contract and date it was signed IMEI number of the phone My phone number linked to the device Any documents showing the phone make and model I’m struggling to understand why these documents aren’t accessible through my online account or why the process is taking so long. If anyone from the team or the community knows how this can be escalated or expedited, I’d really appreciate your help. Thanks in advance.

I think the " yo mama " jokes have to be the greatest of all time as countless number of people and generations have seen them and laughed at them.

I've recently joined Id mobile and ported my number over from previous network via PAC code over a week ago. When I send SMS Messages the recipients receive the text from the number I was assigned when I took out the contract, therefore, I ain't receiving a response. I do receive messages if sent directly to my number (orginial brought over number). I have also noticed that I can't call a number that is on a sky contract. It starts with 074 but keeps saying number is invalid. Why is this? Never had any issues with previous provider. The number is not invalid as they are able to contact me.

Hi, no one really has a legitimate reason to call my mobile so it spends most of its time on silent so I’m not bombarded with constant email notifications etc. For the last couple of months now, once or twice a week, I’ll have a missed call from a mobile number. I call the number back, and the person on the other end has no idea who I am, and even claim they have no record of calling me. The people on the other end of the phone always sound like they’re from the UK (like me) and are always as 100% confused as me. I have had this same mobile number for the last 20+ years. So it’s not like I’ve inherited an old popular number. It’s only happened since I upgraded to my new Honor Magic 7 Pro, but I can’t see how the model of phone has anything to do with it. Does anyone have any theories on what could be happening? Once or twice an I’d put it down to a misdial, but it’s happening more and more frequently. I’m going to leave my phone off silent and try and catch the next one and grill them

For last month I've not been receiving text until days later after they've been sent. I've tried turning off and on again , manual roaming to different network and check my number is correct . Anyone else still having this issue, I think.its time to look at leaving A

I changed to a newer phone a couple of weeks ago (iphone 7 to iphone 12) and have been having problems getting and making calls when at work. There is very little signal in the building so the phone uses wifi calling when I’m in the office which worked fine before - I’m using the same SIM card as previous. I have checked when at home and WIFI calling works fine there (put on airplane mode to check) so it is just when on the work WIFI that it does not. Tried called over Whatsapp at work and this works ok. Not sure what to try after that - if I cannot get it working I will need to change provider as I cannot continue with not being able to use phone when in the office.

Hi, my phone has been stolen and my insurance company requires the following: Written confirmation that the device has been blacklisted, including the IMEI number Proof of usage showing the device make, model, IMEI, and the first and last dates it was used Could you please provide these documents at your earliest convenience?

I lost my sim card but I don't customer service number

I'm close to the end of my contract. Can anyone tell me when do I stop paying the cost of my handset? Is it when I'm able to upgrade or is it at the end of my contract date? I can't afford to upgrade so I'll be looking to switch to a sim only plan at the end of my plan. From what I can see, my upgrade date commences after 8th May, but my 24mth contract ends 8th July.

My switchover from O2 to ID Mobile was supposed to have taken place on Monday (2 days ago) but as yet it hasn’t happened. I contacted ID Mobile using Live Chat on Monday afternoon and was told that the switchover would happen by 6pm on Monday. I also mentioned that I hadn’t received the eSim that I had requested. I was told that a physical sim would be posted to me and that I could request an eSim via the app. I have tried to add my number to the app, using my number, my surname and date of birth but I receive a message saying my details do not match ID Mobiles records. I spent around three hours yesterday and well over five hours today trying to get through to someone on Live Chat but all I get is the following message “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.” Any ideas? I just want someone to speak to me, sort out the switchover, arrange an eSim or sort out access to the app so that I can request an eSim.

I recently returned from holiday, during which I lost my SIM card abroad. Upon returning, I visited Currys and picked up a replacement SIM. I followed the registration steps, and the notification indicated my SIM would be active within 30 minutes. However, it has now been over two days and my SIM is still not working. After multiple attempts, I finally managed to speak with an ID Mobile chat agent, but they were unable to access my account due to ongoing external technical issues on your side. Could someone please assist me in getting my replacement SIM activated as soon as possible? I urgently need mobile service restored. Thank you for your help. Kind regards, Arslan

I have unlimited calls but today I can’t make any calls. Recorded message says reach you limit. Why?

Do I need to inform ID if I’m going to use a third party eSIM when I travel to the United States

Can i ask if my phone plane is £26.99 why are you taking over £40 please

Hi I am moving to the UAE in a month and want to know if I am able to terminate my contract with a "no fee right to exit', as my plan will not be active there.

Your service does not allow access to this number Is what I get when I call 123

I want to ask why there is no connection today? I can't call anyone.

Hi there i have deleted my eSIM and need to request a new one. I can’t log into my account as I do not have access to my mobile number because the eSIM has been deleted. thanks