SIM card not arrived due to go on holiday in couple of hours 

How do I speak to a human 

I am unable to send MMS messages.My spend cap is maximum but when I try to send it says that 'service not set activated on account'I have tried everything that I have seen in the trouble shooting but still won't work.

My Pixel 9 has stopped charging reliably as the USB port has become very unreliable as a way of connecting. How do I go about contacting iD about getting it repaired?I bought phone as part of my 24 month contract and am just about 12 months into the contract.CheersBob

Me and my husband purchased new phones and they have both done an update it then asked for a password to get back in the phone and it will not let me husband get back in mine did the update and is working fine?Any ideas why my husband can't get back in to his phone he hadn't even fully set the phone up and it done the update

Hello, I have partially read and understood certain aspects to how this works but basically, I am already with ID mobile and I am wanting to purchase a new SIM card for my child I understand about not logging in so it doesn't affect my account and just checking out as a new SIM only deal etc, but when the SIM card gets delivered, how do I set it up so I have control? Do I have to put the SIM card in my phone to add it to my ID mobile app? Or do I put the SIM card in my child's phone? I imagine to add the number to my app a text will go to the SIM card?  I don't want to install ID mobile app on my child's phone as it defeats the purpose of me having control, I don't want them getting savvy using that app and enabling things like adult content etc Is there any useful instructions from anyone who has done this already?I've obviously got to figure out how to set up my child's phone as a separate issue but want to sort the SIM card out first  ThanksDan

I need to find out the number I have called yesterday at 17.40 ending 29 I delete it mistakenly my name is { REMOVED }

Hi, Has anyone had this issue and been able to overcome it? Every time I click on the Apple Tv+ redeem link from my email it takes me to an Apple page that says "UID missing or Incorrect” and the page is a US Apple page. I've clicked on links that has been told to other posters with issues and same problem. Tried different browser and a different phone but still the same problem!  

Never mind

Hello, will iD be offering the RCS service for texting? 

Hiya, I'm going on a 5 day cruise soon and I wanted to know if there is a package I can buy. So I can use my phone on the cruise ship. The ship sells WiFi packages. But they are £15 a day . 

Hi, I’ve got the 3 month free Apple Music/TV offer but can’t access it as Apple state ‘UID Missing or incorrect’. How do I get around this?.thanks in advance. 

How do i get a new number but keep the same contract ?

I switched from Vodafone to ID Mobile on August 27, 2025. Call to others is working. But the message is not working. I haven’t received any texts and couldn’t send any text messages; message failure. But the message was not delivered. I am using an iPhone. I restarted the phone several times. Looking for solutions...

I accidently purchased 15gb of data for 12month..I ordinarily had unlimited data that I no longer needed so I reduced this down to 12gb for £7 month and some how left the app on and accidentally purchased 15gb of data for £30.Can someone help with this please. Can I be cancelled. I don't want to be paying an extra £30 a month.I was only paying 15 a month for unlimited data.

Hi,I've just joined id Mobile and trying to collect my free apple music but I cannot.I am getting “ UID Missing or incorrect. “ No matter what system I'm on Apple or Android or any browsers the outcome is the same.Can anyone tell me what's wrong  ?Have I'd mobile sent a faulty link ? Best regards. D

I am getting the 'incorrect UID' message that everyone seems to get when trying to redeem the Apple Music 3 month offer. Please help as there is obviously a problem with the link. Not sure why it doesnt just get fixed rather than individually asking everyone to message in...

Apple iPhone, iPhone 14, iOS version 17.6.1 Using a physical SIM card ID mobile app already updated to latest versionThe app previously worked for me, but after setting up Face ID to login, it stopped working. The Face ID successfully recognises my face, but upon returning to the app to validate my login, I am met with this error code, which does not have a clear number to refer to it with. (see image below).https://imgur.com/a/bslUpEL

The Google pixel 10 pro trade in, it says you get £250 for trade in, Is this just £250 for any phone you trade in or the trade in value of your phone plus £250 Thanks

Hi I need to change my billing date 

I have loads of old phones.  I want to give them to Oxfam - they make money by recycling them.  But is this safe?I know I can download things to completely wipe everything from memory.  But some of them don't even switch on so that's not possible.If I just drop them in water, will that mean they're completely useless to anyone who wants to retrieve my data?

Due to upgrade today, I am on a pay monthly with direct debit although when I try to upgrade I get the message your plan is not eligible for an upgrade?? Why is this ?? 

If you have no back up phone or access to the internet, or people willing to help, how do you tell someone your phone has been taken?

Why am I not receiving calls from other networks or landlines. 

Hi i am going to Cyprus limassol  on Saturday and my question is, will I get roaming charges for my ultimate data or is that covered in my plan.Best regards Chris bain