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I have a Samsung galaxy s25 and the last 3 updates have shut the phone down and I am getting the reboot screen can anyone help 

I recently had my Pixel 9 Pro XL repaired, and since then, my eSIM has disappeared from the menu. When I attempt to 'Reset Mobile Network' to erase the non-functional SIM, I receive a 'Something went wrong' error message. I spoke to an agent who sent me a new ESIM code,  I tried to download that eSIM via QR code or manual activation code fail to pull through.  

Want my old id mobile number but I don’t have the PAC anymore 

I have kept my old number from my last provider so why is a different number coming up when I send a message or call someone on their phone?

I’ve switched from Three to IDmobile today but after installing the eSIM, there was no service. I have contacted your support, they advised me to follow steps to reset network, so I had to restart my phone and leave the chat and it didn’t work.  So I contacted live chat again, had to go through all the questions and steps that I have done, even though I screenshotted the mobile service page that it’s still showing three, 30 mins later, asked me to do the iMessage and restarted, so basically just wanted me to leave the chat, I can see the mobile number was loading and the number was correct with +44.  Well - finally they agreed that I may need a eSIM, guess what? They needed me to take a selfie with my id card, what? They said it’s to prevent fraud, but I feel like they sounded more like a scam than me, this is ridiculous, my eSIM not working and I had to take a selfie while I have my number with me for over 10 years.  I have nowhere I can conta

I'm receiving voicemail notification for this number several times a day the phone doesn't ring it goes to voicemail , when I retrieve it there's no message, how do I stop this number coming through 01244337930Thank you  

I ordered a new iPhone 17 pro max but I ordered the wrong colour.

My number has now ported over.  Data roaming is toggled on, and when you got into network provider services on iPhone, underneath the Data roaming toggle, it says iD Services,  ‘Mail’, then what looks like a mobile number - what’s this mobile number?  

I cannot make or receive calls when not at home connected to to wifi, only when I disconnect from any network. What can I try??

Has something changed (well obviously it has!) . I can no longer send a text to a short code number, I have sent messages to this number before for a year or two , up until a couple of weeks ago. I haven't changed any of my out of plan preferences ( I have checked my settings ).  I still have a full amount cap in place and have my account set to send out to premium numbers and short code numbers ? 

I would like to win the Macbook Neo Blush Colour!

My phone will not make calls 

I would like to get a new number for a new phone (for social contacts) whilst keeping my existing number and phone for work issues. What’s the best way to do this please? 

Can the ID mobile team please help.I have sent my old mobile phone back for the trsde up scheme. It's been 3 weeks and still nothing No communication from the trade up team.When will I receive my money or how do I get my old phone back

Hi I've just signed up for a 12month sim only offer through quidco. At no point in process did it ask for my pack. Do u still get to choose when the switch is to take place if so how or do I have to wait for sim to arrive first? Also when will 1st payment be taken? 

I want to switch sim providers. My account is currently in my dad's name but i want it in mine. If i use a PAC code when i switch, do i input new account holder information (and so i would be able to switch the info at this point) or is the account holder info tied to the PAC code and will transfer alongside the number?

Win a MacBook Neo

I need proof of purchase to claim a free gift 

Hi i just got the new sim from you and when i ordered it i choose to keep my old number And the date i gave you was 14 to convert to my old number i gave you the pac code at that time but by now its not been changed 

Checking my phone - the number shown under mobile data is a different number to my phone - everything works normally I think but I want to know why and how come I can’t edit it to show the correct number 

I have just upgraded through carphone warehouse for rhe s26 and it says comes with 100 pound currys giftcard can anyone let me know if they have received there's or not when upgrading

Hi, why am I constantly unable to upgrade? In have been with ID for years and have 4 sim only accounts. Every time the order is cancelled due to not passing security checks

I have unlimited data calls and texts - am I able to use in Egypt ??

The wifi calling option is no longer there having ported my mobile number over from EE.  The below isn’t even an option - When I go into Mobile Service, Wifi Calling isnt there - its just Mobile Data which says primary - there isn’t an option to enable Wifi calling because it is missing.  I also can’t find Mobile Roaming even though it is enabled in the ID Mobile app -  can someone help asap - the switch over  happened about an hour ago….. The below is not an option….Go to Settings -> Mobile Service -> Wi-Fi Calling -> Enable the 'Wi-Fi Calling on this iPhone' toggle.

As above. i’m on my old number, not my ported one