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Hi, I had a text yesterday to say my PAC had taken place and my old number has been transferred to my new digital sim. However when my old number is set as the primary sim, no data or calls work. When I set the new number (which I don’t want to use) as the primary sim, it works. I have tried troubleshooting but nothing seems to help. Thanks!

Please can somebody send me a new link? This is not working. Keeps coming up UID Missing or incorrect. 😊

Hello, after having an id sim only plan early last year on my own phone (until my phone went to phone heaven and I got a work mobile with personal use) and having great network coverage at home and in our surrounding area I didn’t hesitate when my wife’s contract was up last weekend in getting her a new handset contract with iD, unfortunately she’s not best impressed as she has no signal most of the time in our local area even though the coverage maps show excellent 4G indoors and out for the whole area. I had a look on the website and there appears to be an issue in our area and they aim to have things fixed asap. My question is, where can I find out a resolution date for the issue? Post code is ST7 2NQ. Thanks, Andy.

I cannot get onto the app, it keeps saying my details are not recognised

Hi all, if I'm abroad do i need to activate roaming or is this done automatically?

I go into settings enable call forwarding, enter the phone number to forward to, click back and the device switched the call forwarding off?

Hi, recently joined ID mobile but the links for Apple Music when I press redeem fails and comes back with missing UID. any solution thanks

I have asked many times for proof of purchase for my sons new phone so I can insure it but no one at id will help me I keep getting told different stories. Please help.

How do I contact customer service? The chat is not working.I'm having network and internet problems and I'm working with my phoneNeed help?

I am not able to continue with my insurance claim for a broken iphone as ID mobile will not provide with me a proof of usage document for the dates I need and I now need to wait until late next month for the invoice for the current period before they will provide a separate proof of use document? They have already confirmed that the proof of usage document and invoice are different, just very concerned as I will now be stuck without a phone for a month until I can get this document to process my insurance claim - need help urgently please no one on live chat will listen to me or help

I reinstated my direct debit last month and recieved numerous texts through out the month saying I had done so which is annoying. I then get a text to say my direct debit had been cancelled and I must pay immediately! Annoying again. Paid it manually restarted the direct debit. Fast forward the next month I'm getting the same text repeated to me. So I'm now waiting for the direct debit to fail and do the same again as I can only assume history repeating itself. Any suggestions anyone will be greatly apprec iated.

I am looking at getting a phone with a SIM through ID mobile but using the SIM in my 5G router. Is ok to do or with there be limitations put on the speed and/or data for the SIM?

Hi, last week or two my WIFI Calling has stopped. I have seen a few responses on here but only really mentioned iPhone I have a S24 Ultra, it has worked in the past on the same phone and from the same Wi-Fi network in my office. I'm not getting the Wi-Fi calling logo at the top anymore and as i have no signal in the office so i rely on this Wi-Fi calling. I've made sure Wi-Fi calling setting is turned on, I've rebooted phone, airplane mode on a and off. still nothing has worked, post code is SA14 9LG if that make any difference. is this a ID issue in my area?

Why is my bill so high , I have just upgraded and it’s well over the amount it was suppose to be?

I signed up for 2 pixel phones in april , i received the trade in for the pixel 7s i traded in. So far i am missing the 200 promotional credit for both trade ins. Contacting support has resulted in radio silence. Is there anyone can help.

Both me and my wife have switched over to idmobile (Both E-Sims) recently. Both have the same phone (Pixel 9 XL Pro). Never had an issue on any other network but any time we make calls to another mobile calls cut off after 2minutes. This has been trialled in numerous areas and numerous times of day. If we call any other mobile it cuts off after 2 minutes. Really frustrating as this has made the phones unusable. Any solution to this ??

Hi , is anyone else in Belfast having poor signal . I live in BT8 and have maximum 1 bar and often no service. When I checked the ID signal checker it says that I should have excellent service but I don’t. I can get full service on a second phone same address using a different network provider. I am going to change from ID

Don’t know how to contact customer service

They get you in with low prices just to provide you with possibly the worst internet I’ve ever had on a phone since I had the original iPhone. It’s ridiculously slow and it’s actually taking the mick now. I switched from 02, having fallen for their trap that they use Three, and it’s the fastest coverage etc etc, only to realise I’ve been played and I’m now tied into a 24 month long contract with a hardly usable phone whilst my girlfriend sits next to me with lightning fast connection. Meanwhile, there isn’t a single person I can contact from ID to help me as they don’t provide any support service to save even more money and hope you just forget about it. It’s a JOKE. I’ll be plastering this everywhere on all socials and making sure this goes to the very top of curry’s. This is illegal.

Hello, I would like to change my contract to another person's name. When I did the contract, ID mobile told this was possible. Please tell me the steps to do it. Thank you. Marcos

I’ve received a text from three threatening to deactivate my phone if I don’t give them my bank details, is this a scam?

I purchased my phone on 05/06/2024, as part of a 24 month contract from ID mobile and I am still waiting for it to delivered by DPD. Three times they have attempted to make the delivery to my house, or so they claim, and all three times I have been at home. No doorbell or knock has been heard at all, they haven’t even got out of the delivery vehicle. On two of the three deliveries, I have actually tracked the vehicle using the DPD app and stood in my driveway waiting for the arrival of my parcel only to see a vehicle, stop, take a random picture, then head off. Shortly afterwards I have received a text informing me that an attempt was made to deliver my parcel and nobody was available so I should reschedule the delivery. The three pictures they have sent me bear absolutely no resemblance to my property at all. Trying to contact DPD to discuss the problem or arrange a possible collection, or a delivery on a Saturday has proved impossible. Likewise with ID mobile, no constructive help at all. If the same scenario occurs during the fourth attempt to deliver the phone on Friday, I’m afraid I will have no option but to cancel my agreement with ID mobile. To be quite honest, this has been an absolute pain in the arse…..

I can't redeem an offer sent to me via email. The offer was for Apple Music and Apple Arcade free for up to 3 months and when clicking the Redeem button it errors out saying “UID Missing or Incorrect”. Is there a way to fix this issue?

I have upgraded my sim months ago now and contacted id mobile on 4 occasions via chat which has been a waste of my time, no resolution and no contact from customer service with any updates, yet again I am reaching out. My giftcard is not usable and that was the weighing factor of me upgrading the reward. I need this sorted asap because I shouldn’t still be going round in circles months down the line

Like many others on here I’m a new customer and although I’ve activated my Apple TV offer - the link for the music offer isn’t working . Please send me a new link. i notice it seems to be a US link? Maybe that’s the problem?