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Can I use my phone in Iceland

Hi, I am going away to Jersey and wondered in my ID 4G would work there? Asking as was hoping to use Google Maps whilst out there. I went to Guernsey last year and it wouldn’t work there. Wondered if Jersey was different of if there was some setting Ihad to alter to get it working?

Hi there, I would like to change my phone number to my old phone number please

My download speed has dropped significantly in the last few weeks, is this due to the switch off of the 3g network? My download speeds are less than half what they were a month or so ago. Location Bristol.

Hi there. I have had my data dissappear, I had over 300GB of data last time I checked, which was probably a week ago. And just checked again tonight and it's dropped down to 55! I can't see anywhere on the app / online to check my usage to see what happened. I highly doubt i have used all that data? Any help appreciated.

Hi im looking for advice from anyone that has had similar issue please. I ported my sons number from Smarty to ID on Friday and since its ported he can’t receive calls or texts (working fine before) The message caller gets when they try call is the number is not recognised. He can make calls and send sms texts fine. This issue has only happened since his number ported. I've spent 2 days online chatting with agents checking settings etc, all are fine. I picked up new sim from curry's to try and the problem still persists. Even when I insert the replacement sim into his old handset it doesn't work but other sims work fine in both handsets so issue must be down to the port or network as I've ruled out sim issue, setting issues and handset. He cannot access banking apps as needs text verification and this is very frustrating. Even more frustrating is the fact that you cannot speak to anyone at Id mobile, all done through web chat. Any help or advise would be much appreciated

I switched over to ID mobile in August 24 & asked to carry over my original phone number. Since having my ID sim I have two phone number, my original and a new number. People can call my original number but if I call them it comes through as the other number. I am also unable to send text messages from either number & can’t delete one or the other, this has been a pain over the past few months as I can’t directly get hold of anyone as they don’t know what number I’m calling from and there is no one to speak with direct from ID mobile to help

Require physical and electronic SIM to operate simultaneously.

Why am I getting a price rise in a mid contractor price right it is unfair

Since last year, I received a quick call then it stops and it left voice message. Turns out it was Chinese robocall. Then it hasn’t stop since then, with different numbers. I set it Silence Unknown Callers on my iPhone but no feature to block it. Anyone knows how to stop them? Thank you. Silver Hair Deaf.

Just had a text informing me my tariff is going up soon,I'm already paying £57.99 for unlimited everything, I don't want to be paying more and I swear when I upgraded last year they told me no increases to my tariff as they lobbed an extra pound on this one Ive just checked to downgrade my tariff and it's not showing any tariffs to choose from I'm not paying nearly 60 quid a month it's ridiculous , does anyone know when they putting the tariffs on to swop or I'll be cancelling my dd and flying solo hmmm

Just switched to ID using a PAC code to bring my number across. I have had a text saying the number switch has been completed. I can call out but can't recieve any calls, looking at SIM manager the call and SMS toggles are greyed out. I have checked the VoLTE settings are connected, manually chosen ID in the network operators section and reset the settings. Is there anything else I can do.

iPhone 16 Pro Max No matter where i am, home or work, if not connected to WiFi the ID/3 signal strength means nothing, I get the slowest internet connection along with calls the constantly drop out. Why is this? Current location WA1 1RL, home M27 6. Signal checker no issue with either location 5G? Previous network o2 no issues? 28.3mbps

Is my data for Ireland in my plan to use for free?

I upgraded in October and took the trade in promo credit. I got the trade in money, but not the promo credit. I've been in touch via email multiple times. Just to keep getting told 'there's a back log'. How can this be resolved?

The credit checking process is absolutely abysmal, I took a sim only out in November 2024 cancelled it in December 2024, I want to join back now and keep getting declined 🤣absolutely nothing has changed in my financial circumstances or with the Credit reference agencies! you need to get a grip it’s a 1 month sim only deal with unlimited for £15 per month I even added a £0 spend cap. MADNESS

Hi I'm looking to upgrade my phone and have found a better deal through carphonewearhouse with id mobile rather than just upgrading straight through id mobile is it possible to do so ?

Hi Guys, my order with ID mobile completed on the 14th of March and said it would be delivered on the 18th by Royal Mail. I’ve called them and they have said all they can do is prompt local mail services to send it but that if I haven’t received it by Monday the 24th to get in touch with the sender (ID Mobile) to submit a inquiry into there the parcel is. It’s been some time now I’ve been without a SIM card and id really just love for this issue to be solved. I can’t log into my ID mobile account as when it sends me the text message I can’t receive it as I don’t have my SIM card.Is there anything I can do is it too late to switch to an ESIM?

So I discovered that when I send an RCS message in Google messenger the wrong phone number is displayed on the recipients phone. I have check the RCS chat settings in messenger and indeed the wrong phone number is shown (it's the original phone number associated with my SIM before porting my number). I have had the phone for around 5 months and it has been fine until the last week with no problems sending/receiving calls or texts. I have tried the troubleshooting steps suggested by ID mobile in the FAQ section which have not fixed the issue. Any suggestions on next steps?

Hi My Moto G10 has stopped sending SMS messages, everything looks normal on my screen however people are not receiving them. I could not see anything that helped on the forum so I posting instead.

Hi how do I find itemised billing in the id App

Hi all I am after a copy of my itemised bill for two weeks commencing 06/10/2022. So my question is:- Does this exist and can I get hold of a copy? Thanks to all who can help

I’m located in Gateshead Tyne and Wear. Since January 2025 my (iPhone 13 Pro ) mobile phone loses the ability to receive or make calls using ID Mobile’s service on both 4G and WiFi calling when at home or out and about . It works fine for making and receiving calls using WhatsApp, so clearly my phone has got a data connection to the internet. When this happens, I generally try turning the phone off and back on, but this doesn’t seem to resolve anything. It seems to me that the issue may be with ID Mobile’s infrastructure not being able to give me a “channel” through which to make or receive calls with a worryingly high frequency. It’s starting to make ID Mobile untenable as a service for me. I’ve missed a number of urgent calls recently from family members and clients who say that my phone just rings and I don’t answer. It doesn’t even go into voicemail most of the time it seems.

I recently moved to ID Mobile from O2. I have a new Samsung Galaxy 24FE which worked perfectly on O2 with Wi-Fi calling - always offering Wi-Fi calling whenever it was connected to Wi-Fi. When I moved to ID mobile (with a physical SIM) I ensured Wi-Fi calling was enabled on the handset - the only option is “Make and receive calls over a Wi-Fi connection whenever available”. However it only works intermitently and will drop in and out of the Wi-Fi calling seemingly at random. This happens mostly at home where I’m on Virgin Media, but also at my Mum’s house on Sky broadband and in pubs / restaurants. At work it seems to hold Wi-Fi calling much better. I can force it onto Wi-Fi calling by putting it into Airplane mode, but that’s not ideal. After searching on the community I have today installed an eSim to replace the physical SIM (which separtely solved the problem I had with the wrong number showing in RCS chats). My number has always correctly shown in SIM Manager, but the eSim has mad

Hi, I'm using a Samsung Galaxy Z Fold4. When I make an outgoing call, frequently the other person can't hear me at all, and other times they can only partially hear me (my voice keeps breaking up). I can hear them perfectly clearly. It seems to be getting worse. However, when the other person calls me, they usually are able to hear me just fine. I have tried disabling WiFi Calling, disabling WiFi and Bluetooth, and resetting network settings. Nothing has worked. I should say, WhatsApp and Discord calls work flawlessly, as does using the sound recorder app, so it seems my microphone works fine. Any help is appreciated. Thanks.