my phone number was supposed to move over when i bought my new phone but there was a problem with the transaction initially and the number has not moved over. what can i do now? I have my PAC code to provide to you

Need a copy of my invoice to claim a tablet

You still aint sorted mine yet ???  This is becoming a joke and i am veey disapointed with your sevice.

I have purchased an id mobile sim how can I give my PAC code to someone?

When I signed up to id mobile,bi was offered a free galaxy tab 11+, now my phone has arrived,  it's says offered ended. Is this a con?

Hi after switching back to my old number why can't I make phone calls or receive them 

Data not working despite haven’t plenty left in plan

It's not letting me set up a direct debit 

I have just upgraded through carphone warehouse for rhe s26 and it says comes with 100 pound currys giftcard can anyone let me know if they have received there's or not when upgrading

Hello, when i ordered by phone it said i got a promotional samsung laptop 45 days after purchase and was not recived completed the samsung form but asking for additional information when ive sent everything i have over. Please could you advice next steps before i go through to complaints

Don’t understand why my account has been suspended? Direct debit is set up fine and not meant to come out till the 7th. 

Need to change phone number on my account for security reasons how do I do it 

My daughter has a plan that I pay for. In addition I’d like to get a plan for myself and my other daughter. How do I do that from the app as I can only see an option to upgrade? And if not from the app, how? 

Why cannot I access my plan in Florence even though my phone settings and ID mobile plan is activated for roaming

I cannot receive phone calls after switching over to id mobile, I also can't make phone calls if I am connected to wifi 

Hi, i am finding it extremely difficult finding my invoice 

Can’t click on link to upgrade 

How much data have I used from 7th June 

Can I cancel my disconnection so therefore keep my number please?

Can I have a new sim sent out 

I’ve read through a wealth of people having the same problem but I don’t seem to be able to find an actual answer anywhere - to the point I’m close to throwing my phone at a brick wall.  Last Friday (16th Aug), I took out a new contract with ID Mobile in store at Currys - This was for the iPhone 15 Pro Max. I was previously with EE and have had Samsung phones for the past 12 or so years. Finally, yesterday, the number finished porting over and I am now receiving calls and texts absolutely fine. The device registers (and so does iCloud) that my phone number is the correct number that I have ported over. However, I do not seem to be able to receive OTPs from companys. I use 2FA across a lot of apps, the main one being my bank (Santander). I cannot log into the Santander app on my phone as I cannot receive the OTP. I also cannot log in on my PC/Laptop because there are 2 options - SMS OTP (which I can’t receive) and “Authenticate in the mobile app” which I cannot do because I can’t log in

Been with Id mobile since November and my mobile data has never worked, maybe had 3 days of decent service the whole time, i contacted Id mobile when i first got my phone about this issue but it was never escalated or resolved, which resulted in a formal complaint. Nearly a year on and my phone still doesn’t work without wifi connection. Any advice as i’m sick of paying £50 p/m for a phone that doesn’t work??!

I haven't received my Currys voucher, where can I find this please?

I'm on a new plan. texts and calls work but data does not. it just says LTE. S24 FE with esim.

My phone is about 13 months old but has stopped charging by cable.  I can still do wireless power transfer from another phone