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Hi, I've recently helped my father to sign up to a sim only 1 month contract package to ID mobile, but his phone (Sony Xperia 1 II, 2020 model, on Android 10) is having problems with the sim card, it's only partially working. My father is elderly and not very good with technology so anything technical or advanced then I have to help to setup/solve for him, so I'm helping him to setup this new ID Mobile sim in his phone.When the sim card was first inserted into the phone on Thursday, there was no signal (zero bars), and said Emergency calls only, then after a few minutes, it finally found the signal, full bars, then it says LTE+ (at our home address unfortunately there is no 5G). Then I tested to see whether it can make calls or received calls, and also whether it can send or received sms text messages, but unfortunately both functions are NOT working. When I tried to make a phone call, there is no dialling tone, just silence for about 10-15 seconds, then it just says "

Random Tell phone number not name shoong on texts to contacts new honor 400pro how do I fix this ps  bit of a technaphobic

Can I change my new phone I received today for a different one as it’s not what I expected 

When I am talking, alot of times it cuts out...I can hear the other caller but they can't hear me and vice versa. Any advice please 

Can you set my direct debit for 26th of each month 

Want to use data on holiday, but I don’t want a massive phone bill how can you help me?

Please unlock my phone so that I can use the eSIM on my phone abroad. 

Hi could you have look when I will able upgrade sim to phone contracts thanks. 

Can I ask about an E-SIM? My SIM card isn't working. Is it possible for me to have an E-SIM?

 Good chance this has been asked numerous times, but if I change my plan today, how does it affect if I want to leave ID in Oct this year when my contract ends??

I purchased 3 numbers and managed to transfer 2 old numbers to ID during the purchasing process but the 3rd did not go through. I am not sure how can I now switch my current daughter’s number to ID from the current provider and replace a new ID number with her current one. 

Can I delay switching? Was due tp today but am sick 

How do I add another sim to my account? I’m also paying for my mam’s monthly bill and need to add it to my account and switch her mobile number 

I originally had someone else paying for my contract, I have now started paying for my own separate contract but would like to keep my old number, any way I can do this?

When I am talking, alot of times it cuts out...I can hear the other caller but they can't hear me and vice versa. Any advice please 

I am not able to receive any calls from abroad while I'm in the uk. On my phone the block spam numbers is off. And on the id app i turned on the International is on, roaming is on and premium is on too. Increased the cap to £50. Can anyone help please thanks

Anyone else having trouble with bills. Im up to date but keeps saying owing. Even in bills it clearly shows I've paid but getting threatening emails about debt collectors. And no I haven't just paid it. 

Why did I not receive my free Samsung Go Chromebook when my order arrived?

My wife and my WiFi calling has stopped working on my home network from our iPhones with an id eSIM . It’s enabled (I have tried disabling and enabling) but calls do not connect / when someone calls me it goes to voicemail. I have other iPhone on different mobile network (o2) and WiFi calling works fine so I don’t think it’s home WiFi network.

My phone will not connect to network. On settings it says 'mobile data won't autoconnect' but my data roaming is toggled on and I have plenty of data left for this month.

Id like to upgrade but the options arent what i want..I dont want to pay mlre than I'm paying now. But i would lime more memory and S26 Plus

I'm trying to get access to my voicemail.  Nothing working.  They ask me to call from my phone??? I'm calling from my phone.  I can set up pin because I can't get to this option.  I got voicemail enabled on my id account.  Haw to set up pin please?

We have inserted the SIM into our son's phone but despite trying several things, the network is not recognised. He cannot use his new phone. Is there anything we are doing wrong, or that we can try?

Hello I signed up for a promotional contract on 17/11/2025 via a MoneySavingExpert.com link which offered a £45 gift card reward after 120 days of my contract starting however I have not received it.   I received an email from GiftCloud confirming sign-up and completed my order as required. I have submitted a contact form to GiftCloud twice since the 120 days have elapsed along with a number of email replies to the automated responses I have received back in an attempt to get a response but without success.  This has dragged on for over 3 weeks now! I have given them all the information required including the iD Mobile order number and the “token” code from the initial email I received from them confirming sign-up. Given the amount of time that has elapsed, I am now concerned that they will continue to ignore my communications and fail to issue the gift card as promised.

iphone SE to switch on 17th Decsent a new number via the SIM SMSCannot find a messages link in setting to follow other adviceNot receiving or able to send SMSCalls not happeningNeed to fix asap