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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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2306 Topics

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PAC code

Hi, ive recently switched over to ID from Vodafone using a PAC code they gave meThe switch over is complete and im now using my old number on the new ID simNow when i request my PAC code from ID using the text methodPAC + D.O.B to 65075They send me the original PAC code that Vodafone gave meI need a...

want to unlock old iphone with this network

I am with id mobile and have been for 4 years. I had an iPhone 5s and recently have upgraded to an iPhone SE on this network but want to sell my iPhone 5s but need to unlock it. Please can someone tell me how I unlock my old phone?

second sim

I have ordered a second sim on my existing account for my sons phone which I have now fitted and it is working fine. However I now understand that in fact this is not possible to do. How do I get round this and hopefully keep the sim which he needs

Remove my details under GDPR

I’ve been trying to get my details removed from your system under the GDPR law of ‘right to be forgotten’ but I can’t get anyone to help me, I stopped being a customer over a year ago and despite I am fully within my rights to get them removed and deleted entirely I keep being told that it is imposs...

Recent poor reception

In the last month or both myself and my wife have noticed a loss of signal on our ID Mobile phones with the ‘Emergency Call only’ message?I’ve checked the signal strength via phone settings and a ‘signal strength’ app and we’re only receiving - 97dBm despite being only 987 metres from the nearest 3 ...

Allowances

My monthly calls allowance has just been changed from 500 minutes to unlimited. I was no informed about this and just want to check that it is not an error !

I need you to unlock my iphone 7

Hi. I’ve just got a new handset and my husband is getting my iPhone 7 which is locked to ID. Please can you unlock it??? I cannot get to speak to an advisor and the chatbot does not grasp what I need. I am gobsmacked how much of a challenge it is to try sort this!!

still waiting for number to change over

Hi I am still waiting for my number to change over back to my new one. I have Ebenezer the pac code twice. Any answers?

Contract declined due to issue with previous Sim

I am a current ID Sim only customer, I have applied to buy a new phone through mobiles.co.uk on a monthly contract still with ID but I have been declined.They have advised that it may be to do with a previous issue I had with a SIM card purchase which I was not aware of. I urgently need to resolve t...

identity fraud

I have recieved a final demand for money from your company for a contract I have NOT taken out with you. Someone, somewhere has taken a contract out in my name with your company and you have refused to cancel the contract when contacted.I want that contract and ALL threatening letters to stop with...

phone obly working using WIFI

Have turned phone on and off several times but no long term results - goes back to WIFi only- any clues

Query

Hi I have cancelled my direct debit because I wanted to set up my monthly instalments from 11th April 2020 and I had another problem is that I don't find it fair where Ryan activated my sim from the 13.02.2020 and didn't use the sim tariff plan in February and I still had to pay for that month so...

Cancellation of contract

Hi,I need to cancel my contract but I no longer know my number, have the sim and never setup the phone app so would someone please be able to help with this? Thanks,Emily

Phone not receiving calls or texts

Phone has this morning stopped receiving calls or texts.It can make outgoing calls and send messages.It can also receive calls over whatsapp etc.The phone is fully updated, and the sim has been with iD for a little under a year.

Cancel Disconnection Request

Hi, I am having real trouble cancelling a disconnection request, as I would like to keep my plan. Regards Richard

Proof of Useage and Blacklisting

Hi there,Please can I get some help blacklisting my mobile phone and also receiving a proof of useage. I’ve tried contacting you on facebook and it is extremely frustrating not being able to get anywhere.Please please help.Thanks

cannot close account no phone number

I have paid a full two years waiting until contact end. Never used cos of rubbish customer service. I have account number cos only way to try get the number of phone was to get id mobile to contact me when owed money. does any one know how to close account without phone number.

wifi calling stopped working on Samsung J6 and J6+

Wifi calling stopped working on both phones about 2 weeks ago. It worked fine for at least 6 months previously. Both phones are on iD Mobile and show the same symptoms.We live in a very weak mobile signal area, so wifi calling is a must. The icon for wifi calling no longer appears on the top line of...

Are the online chat advisors ever not busy

Hard to contact ID mobile when advisors are always busy, not enough advisors or too many problems ???? Anybody know the exact time an advisor will be available

sim hasnt arrived

I ordered a sim on 8 February - direct debit starts next week but still not received the SIM card

Buying a phone with an ID Sim Card

I am looking at buying a New Mobile that comes bundled with 20GB ID data sim. I already have a 12Gb monthly sim only with ID. How would I transfer my existing number to the 20Gb sim?

upgrade due assistance needed

Hi,I’m with Id and I'm due an upgrade on 21st February 2021 (6 days time). I usually shop in store carphone warehouse, but can understand this isn’t an option at present due to covid. I was wondering whether I can just get a monthly sim plan, (I see at present there’s 1 month or 12 months.) and ma...

Is there a fair usage policy on sms?

At the moment the company i’m with has a phone that is linked to some software that sends texts out. Sometimes they can send a bulk sms of 300+ in one go. So the average usage of texts a day can be close on 1000 or more.At the moment, its an O2 sim that even with it being unlimited, they always bloc...

cancelling plan

Upgraded my son to a contract phone on ID, he couldn’t log into my ID app to cancel sim only plan for previous phone so cancelled direct debit, don’t know old number, account name or password, can’t get in touch with anyone all emails are no reply! I have 4 ID phone plans for kids, thinking of cance...

wrong email when ordering

I put in the wrong Email and I have just do a upgrade Confirmation emails have got to wrong email

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