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I recently deleted a number and then quickly retrieved it but forgot to write the number down before blocking it again how do I get my call logs so I can block the number again asap please

Hi I cannot see my contract 

Hello, I am unable to access my online account for the first time as it says that the details do not match our records, Please help me on this and how I can accesss the online account.

Hi there I'm  new to idmobile i know you get charged for emojis in ordinary text messages.Is it right that the emojis are FREE if you use RCD CHAT text messages please that's what I was told on the phone to helpAlso can you add emojis to emails are they free  or not please thanks Teresa  

The phone on this account isnt working

What is the most important thing you enjoy since you joined ID mobile family?

I have received my email with my new e-sim.  My number that I am porting over doesn’t happen until 14/04.  Do I wait until the activation date for  my old number coming over of 14/04 before I download the e-Sim? Or do I download the e-sim now?  Concerned this will allocate me a new number before my old number is ported over.  Don’t want to lose access to my current contract and allowances with EE until my number comes over to ID Mobile.

I can't use my phone to make calls as the person I'm calling says they can't hear me properly. This happens on every call I make. However if I call my partner who is also on ID Mobile, there is no issue. 

I cant get a hold of anyone to make a complaint or get help. My daughters phone doesn't work. Which makes it very unsafe for her when she is out. She is 13 and needs to have a phone which works. Its a massive safety issue. 

Will there be an S25 Ultra restock in the near future? I'm looking to buy one, but I I've noticed it's out of stock. If there won't be a restock, since ID Mobile is part of Currys and Currys still has them for sale, would I be able to buy one from there as an ID Mobile upgrade instead? 

Landed yesterday in Lanzarote and received a message regarding roaming, however my data isn't working while out here.

Hi, I’ve completed an eSIM → physical SIM swap and the SIM shows as activated in my account, but the phone will not register on the network.I’m getting: Emergency calls only Mobile network state: Disconnected Service state: Out of service “Trying to register… Unable to connect” when selecting iD manually The SIM is recognised by the phone and I have full signal bars, but the network will not attach my number.Please detach the old eSIM session on my line and refresh the SIM provisioning. This is the usual fix when the old eSIM profile is still active on the backend and blocking the new SIM from registering.No new SIM is required — just a backend refresh.SO I had a samsung ultra it got crushed it was on an esim worked ace in rurual Angus its off to get sorted but using a spare s20 fe with a sim card, hopeful

I have some duff pixels now on my screen.AND I can't make a username because your system rejects the use of my surname. That's discrimination and I contacted you previously about it but heard nothing back!

How can I claim cash back as I signed up in October and my cashback due in April 

Good afternoon, My current ID mobile contract ends on 06/05/2026, I want to keep the current mobile number (077xxxxxxx6). My wife is having a 24 month ID mobile contract (0745xxxxxx2) .What should I do to change my wife mobile number (0745xxxxxx2) to (077xxxxxxx6) ? Please helpsKind regards

Hi,I have found a good contract with ID that comes with a phone. I am happy with my current mobile provider, but would like to explore ID for the sake of the phone coming really cheap with ID mobile. I have a couple of questions:If I do not decide to transfer my current mobile number to ID network, can I continue to have dual sims active in new phone, provide the phone supports dual sim? I am only getting 200GB data over the course of the 2 year contract, which roughly equates to 8 GB per month. If I were to overrun this limit, can I switch the data to my other sim in the phone?Thanks!

Hi,I pay for 2 phone numbers with ID. One is mine, the other is my sons.I want to set this up so my son pays his own phone bill. How do I do this..?

Hi I can't make call but my data is working 

Just switched to ID number just ported over today and I  can't receive any calls. I can ring out ok but when anyone calls me it says number currently unavailable try again later. 

hi I need to swiitch from ID TO id

When I looked onto my app it said I could have an upgrade. i placed the order and then received an email to call about the order. the person just told me that it was an error on your website and I couldn't upgrade. very disappointed with your false advertising.

How do I actually talk to to someone from this company 

When I goto settings(Android)and select wifi(to use my data/phone wifi)my phones wifi is not on always been there to pick.On Firestick its there(hotspot)and connects to internet but trying to connect wifi tempreture device to phones hotspot as to far away from houses wifi.Done it before so strange.

I'm on an Oppo Find X9 Pro and when I try and call 111 it cuts off after a certain option and I get an alert that says "unable to reach server". I think it is something to do with it connecting to my local NHS service. I tried turning off WiFi calling but I get the same error.

I need to speak to  an agent I’ve been over chargwd for phone bill very confused about a lot of thubgs