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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

3071 Topics

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mr boruch

What is ID Mobile's email address I should contact?

I have just received a phone call with the ID Mobile customer support service teamand have told me I must send my birth certificate to their email address. What email address should I send this to? Thank you so much.

my phone is not connecting to the sim

HiI have a samsung galaxy s10+ and my phone is no longer connecting to the sim! I've tried the sim in an old phone and it works just fine, so not sure why it is doing this and what the fix would be.

Texting and calling Spain

My son has a Spanish phone and I am unable to to text or call him. I have roaming switched on. Some of my friends are able to contact him on their phones.

How to keep my number between ID accounts?

I’d like to transfer my number from an old ID account (under someone else’s name; I was told I cannot transfer ownership of this account to me) to a new ID account (which is under my name). The PAC code isn’t working as it’s from the same network – how can I resolve this? I really need to keep my nu...

how to block outgoing text and call to a UK number

I have recently broken up with my best friend . I cant help sending her text msgs . I want to block sending outgoing sms msgs and phone calls on her uk number . No I don’t have patience and self control .I tried to distract myself . It does not work . Can ID mobile do this for me ? She’s already...

Upgrade

I'm just wondering I'm due to upgrade soon I got my contact out 26/10/2019 was just wondering,would I be able to up grade now

prepaid data only sim card

I purchased a data only sim, put it in my dongle and laptop and want to use the app to monitor my usage but i don't have any the phone number.This is data only sim so cannot initiate the app or use Live Chat Team because of the same reason.How do I activate the card?Is it my contract already running...

need help!!

I ordered a phone contract through Carphone warehouse for an iPhone 11 with ID mobile as the network - got the phone only to discover ID mobile don’t provide network cover to my area so I had to return the phone - (long story short Carphone warehouse lost the phone on its return and aren’t taking re...

Phone Out of Stock - no ID account yet so can't contact to query

Hello, don’t know if this will do anything but I don’t seem to have any other option. I have just ordered an S21 Ultra and have received a follow up email to say it is out of stock. If I don’t want to wait I can apparently “contact us” but I can’t access the live chat feature as I don’t yet have a...

Is my number being hacked?

I’ve just had a phonecall from a man who has been receiving spam calls. When he dialled 1471 the called ID was my number. I have not been making any calls?

Are 0345 numbers included in my monthly allowance?

Wherever I look online it says that 03 numbers are geographical (same as 01 and 02) and should be included in the monthly minute allowance however after checking with one of the ID agents on online chat today they were adamant they aren't...can someone please clarify if 0345 numbers are included or...

Contacting you without knowing mobile number

I cannot access any means of contacting of paying you without a mobile or sim. I have my account number, and a final demand for an accidentally deleted direct debit, but cannot contact you via any of the means on your system.. Help!

don't have my number or sim and want to register to see the status of my account

I need help with this question

Sim Pin/Lock to prevent simjacking

Hi. I wish to secure my number from simjacking attacks. This can be done be setting a sim PIN.Please can you advise how to do this? Thanks,A Users

Error 38

Cannot send any texts this morning , keep getting error 38 , however the texts are to existing mobile numbers I have been texting for over a year ….everything was okay yesterday . I’ve tried restarting , and removing the sim ….any ideas

CHANGE NEW PHONE FOR ANOTHER SUITABLE ONE.

I purchased an upgrade 7 days ago but phone is to complicated. I have 7 more days to change phones or I will be out of date. Cand someone help.

cant reply

I’ve received a message from ID regarding my last question, but there’s no way of replying! Do these problems never end?

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