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iD Mobile

started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

2
52

3537 Topics

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fraud account set up in my name

Hi, I have recieved an e mail requesting payment of a bill but I do not use ID mobile. I have checked my credit report and there is evidence an account has been set up in my name. It had also negatively impacted my credit score. I need this rectified immediately please!!!!

Using my SIM in a different handset

me and my daughter both have a samsung mobile with idwhen it was time for my upgrade last year i thought it would be nice of me to let my daughter have a new phone early and i would have a new phone when it was time for her upgrade so i put her sim into my new phone which didnt work so i put my sim...

apple music

How do you claim the Apple Music offer?

out of stock

I bought an iPhone 12 mini but it says its out of stock I was just wondering when I would get it

sim card never arrived

my sim card hasn't been working for a while so I was told that a new sim was going to be sent out to me. it has been 5 business days since and I haven't received my sim card, and when trying the live chat and ringing the number, I was hung up on or not replied to.

calls

I cant make calls it says my service won’t allow it ?

Pac code within 14 days of joining, wishing to leave / cancel ID contract

I was a bit hasty taking my old number to ID mobile and want to cancel my contract, i have 7 days left to do this, will ID mobile still be able to give me a PAC code in circumstances so i do not lose my number when contract is cancelled?

Delete ID community account

Hi,Could you delete my ID Community account pleaseThanks

Sim not supported how do i cancel

I want to cancel my id contract as the sim does not work with my phone. How do i do this as i can not set up an account. Need help as i cancelled the direct debit also

I want refuse ID sim card. How stop plan?

Don't want to use ID sim card any more, I want refuse ID sim card. How stop plan?

Porting new number while within contract

I am currently on a 12-month sim only contract but I am looking at replacing my number with a new one before the end of contract. Is it possible to port a new number to ID without it affecting my contract?

Why was I declined?

I was so excited when I placed my order with Carphone Warehouse for the iPhone 11 on iD Mobile and couldn’t wait for it to arrive as I’ve left my previous (or rather current) network and a family member is waiting to receive my old (again, or rather current) phone. Yet, an hour or so after placing t...

Fraudulent account set up with my name and address

I am not an ID mobile customer but I have received a letter from ID Mobile stating I have set up a Direct Debit. Someone is using my name and address for this fraud. How do I go about reporting this and get the account closed? I’d be grateful if someone could get back to me ASAP.

Porting number issue

Hi, my number should be ported yesterday. I am sure all the information provided were correct, but number still not transferred. Tried to submit the form again, message shows tried to proceed, but one issue please make sure all information correct. Please help, thanks.

Article Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so that your fellow members can find and answer it. To help others help you, try and include as much info as possible in your question, including your handset type...

My email is against my wifes account so I cant use it

I set up my wife's iD mobile on my email so now I can't register and manage my number. I have since amended her online account email to hers but I can't use my email as it says it is already in use

Why does the Mobile Data take 100MB at start-up

Just recently I got the 80% Data used and wonder why?.. After some investigation I have noticed that If I check the Data from my PC before turning on the phone ( example 398MB remaining ), if i turn my phone on and check the Data amount when connect to my Internal WiFi ( Not Mobile ) I then see th...

Assistance required with ongoing matter

Hello iD Mobile,I’m following-up on an event reference number I was given during a Live Chat session on 11-Aug-2021.The event reference number I was given is XXXXX; at the time, the agent told me the relevant department would contact me within 48 hours.Several weeks later, I’ve not been contacted ab...

Being billed more than expected

Why am I being charged more then the original agreed on amount for the contract?

fraud in my name

Hi can someone from this company contact myself regarding a contract taken out in my name that is not me please

Fraud account set up in my name

Hello I have received a Final Demand Notice as an account has been set up in my name fraudulently. Other mobile contracts have been set up in my name too. I have reported to action fraud. Any help getting this sorted would be great thank you. Lee

late payment

Hello, I've gone overdrawn in my bank account and I'm wondering if there will be a charge, as I think a payment might be due tomorrow. I've spoken to my bank and they won't charge me but I don't know where ID Mobile stand on this. I get paid next week so the money could leave my account then. Please...

Final Bill Surprise

Hello,I left ID Mobile 13th August after my contract came to an end and i had completed the purchase of my phone outright. However, i was then billed an additional monthly payment of £39.55 and my final bill shows me in credit for just £16.61.Is this correct as I don’t understand why i’m being charg...

private number on all of my incoming calls

Hi, every time I get a call my phone displays the number as private, even if the numbers are in my contacts. I have checked all my phone settings and there seems to be no settings on my phone to make incoming calls private. So I dont know what's going on with my phone. Also none of my contacts have...

Sign up - what am I agreeing to?

When I’m signing up to an iD 1-month plan I get put off by the small print at the bottom.small printIt seems to suggest that I’m signing up to a 12 month plan and that the price will double after 3 months. If the word ‘plan’ at the end of the first sentence was ‘plans’, plural, I could see that it w...

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