end of contract with id mobile but want a sim only deal with id mobile, how do I transfer  

In the last week I have been gradually getting more and more spam sms text message where I am added to a “group”.I’m up to 20+ per day now and it’s driving me mad!I can only seem to report them as spam and can’t find any setting in the Messages app (Google's one built into my Honor Magic 7 Pro) to stop me being added to groups without my permission.Does anyone have any idea how I can block these please? They’re always different numbers.Is anyone seeing a huge rise in them recently too?Cheers!

In SIM manager there is only the id mobile sim, there is no option to add an e-sim. I suspect the e-sim facility needs enabling, is it blocked?

Does anyone else have a problem with the Google pixel 9 pro XL and the RCS encrypted text messages not working? It's Google's own encryption and doesn't seem to work on the phone weirdly. I do have WhatsApp however so not a big deal.  But just wondered if anyone else has had this issue?!

Hi how do I speak to someone please anyone have a number ? I would like to increase my data but only showing add ons 

Unable to activate eSIM so I can swap to new handset (iphine15 Pro which has iOS 26.2.   The link I. The App to activate just takes you to same place.  On the new handset under Settjngs/Mobile Service shoews NNumber but “No Sim”

I charge for phone call abroad. I do not call anyone on this date. 09.11.2025 and 11.11.2925.Please explain this?

Hi everyone I need some help. I’m new to this forum. over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same.  we have the latest update and have iPhone 16 pro any help would be great

Hello, I have raised a complaint with iD mobile regarding a very serious issue. I have not yet had a response and it has been several days. As someone with various mental and physical health issues this is causing me a lot of un nessicary stress and i need this looked into right away. Every time i call i am told to be patient and wait. So please can someone help me here!

Is anyone else having problems with web login into IdMobile account? It provided me with an email code and then got stuck when I entered it into space provided on screen. Second time it said ‘oops..something went wrong’, but this doesn’t help.  chat advice is that the site is down but it seems that other pages of website are working just fine.

Every time I call my mum's mobile I get cut off at approximately the two minute mark.Any idea what is going on please?

New to this, bear with me. Been with ID for last 12 months. Having connectivity problems, whereas use 4g and home WiFi, connects up, but within 10 mins loses connectivity. Messaged live chat 5 hours ago, and apart from the “routing you to an agent” and awaiting for complaints team, to call me back after I phoned them, where do I go from here. Turned on and off the the airplane mode and reset the WiFi settings. thanks in anticipation. 

Oops... something went wrong.  Please try again. - I was trying to enter a PAC to move from one provider to another. I kept getting this answer, I have waited for days, changed internet browers, switched the laptop on/off, deleted cookies, and nothing is working. Also, would be nice to be able to speak to someone about it….

I am trying to enter a competition on winon5.com. The only payment option is through my phone number. I get an error message from ID Mobile refusing. 

I cannot receive any text messages from my phone. I can make calls and send texts but I can’t receive them. I’ve tried turning my phone on and off, switching on aeroplane mode and tried to ask the chat bot but didn’t get far. How can I sort this? 

I have an iPhone 12 mini and recently when I ring  voicemail the menu option to hear messages is not given. I know I have messages but can’t get to them! I’ve tried online support twice - told to reset network each time but it makes no difference. Any ideas?

Hello,I previously had a phone number with ID from around 2018 to 2021, if I remember correctly. I used this number to set up a Google account and enabled two-factor authentication (2FA). Later, I switched to a different phone number but forgot to update the number associated with the Google account.Earlier this year, I remembered the account and attempted to access it, but I was prompted to enter a verification code that is sent to the old phone number. I wasn’t sure whether recovery would be possible, but I read that disconnected phone numbers are typically recycled and reassigned to new users.I tried calling the number several times, but the calls were immediately cut off and did not ring, which suggests that the number may not have been reassigned yet. I also contacted live chat agents to ask whether I could reclaim the number, but they were unable to assist.Is there any way for me to recover this phone number so that I can receive the verification co

I am currently under hospital care for cancer after care and oncology and I keep missing calls from the hospitals 0300 numbers as the phone does ring but shortly appears as a missed call.My phone is a Google Pixel 7a.  Any help would be appreciated.

I received my £50 gift card from ID in May. I tried to use it in August but without success. We then started the long journey of communicating with Curry’s (and I wish I hadn’t because I gave wasted so much time). Despite lots of promises of it being sorted in 24hrs, 48hrs etc etc, I ended up writing a letter of complaint and still no response. It has come to my attention very recently that this is an ongoing issue with the gift cards that ID mobile has given customers and before I complete a formal complaint to ID, I thought I’d communicate with the online community to see if there was anything else that can be done? Any suggestions?

I understand that one must top up their PAYG account every 120 days even iff you haven’t used up your credit, so I added £5 and it seemed to fix the problem, but than after a few days it started again, saying I have “no credit available” even though my balance is more than £11. Also, the problem is intermittent. My phone will work one minute, and then not work the next minute. I did some research on this problem with ChatGPT, and it indicated that the problem has to do with the fact that I’m using a pre-2021 SIM card which cannot reliably register for VoLTE, even though my phone supports VoLTE. Topping up briefly kick-started my phone, but it never sticks. Older PAYG SIMs were never fully compatiible with the new VoLTE porvisioning system, expecially on iPhones (mine is an iPhone 11, and I signed up with iD in Aug 2020). The simple fix is to replace the SIM. I tried contacting an iD agent but I can’t get past the ChatBot. It keeps asking for my Customer Service PIN, which I

Help. I have just transferred a phone number from O2 using a Stac number by mistake  and as a result I have lost my old number. I am now with ID.  How can I recover my old number? 

Last night at 22:00 I got a phone call from a private number. I though weird in a Sunday night so didn't answer. 20 minutes later I got 4 more calls. Which I also didn't answer. All show as private or unknown number. Can I find out what numbers were calling me? I'm carrier logs ?? 

Help. I have just transferred a phone number from O2 using a Stac number by mistake  and as a result I have lost my old number. I am now with ID.  How can I recover my old number? 

I have sent through my PAC in early December to switch tomorrow, but I have not recieved any communication from ID mobile confirming this switch or anything, is there anyway of checking?