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daniiiiiv
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daniiiiiv
started this topic

How you can make an answer better

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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244 Topics

lordceruinio

Samsung a50 specifications 4GB or 6GB?
Solved

Well i brought a samsung a50 yesterday and then next afternoon it arrived. I checked all from cosmetics & peripheral things, my concern is the specs of the phone. Correct me if i'm wrong or please enlighten me because i'm confuse my phone storage is 128gb but my RAM is only 4gb it should be 6gb as...

127 3
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2 months ago
Steph4890

Free chrome book with Pixel 3A/3AXL
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I ordered the google pixel 3a phone with the free chrome book. Only the phone came today? Was i supposed to get the chrome book today aswell or does that take longer?

350 1
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2 months ago
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Mrdee0 Civilian

Stolen phone no option to block phone
Solved

My phone is stolen. I was able to block sim. But no option to block the phone imei. No option in the app for blocking phone. I. cant get through via phone and chat os offline. Please help me to block the phone.

133 1
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2 months ago
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pzdavis Civilian

Wifi Calling issues
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I have a iphone SE and have good wifi at home but poor 3g or 4g coverage. I have wifi calling enabled in settings but all I get is No Service in the corner of the screen.

209 2
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2 months ago
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bbd Civilian

01 numbers
Question

Why have I been charged for calling a number beginning 01? I thought these were included in my minutes. Regards Brian P Redfern

63 1
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2 months ago
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1DAISYDOG Civilian

What SIM size are your SIM cards?
Solved

WHAT SIZE OF SIM IS IT IE NANO ETC OR DO THEY SEND ALL VERSIONS

75 1
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3 months ago
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PaulMoto Civilian

Tetxs being charged when I have 5000 texts in my bundle ?
Solved

I have a pay monthly account with 5000 texts and usually only use less than 50 !. I have been charged for texting this UK number 07452 127270 could someone explain why ? Thanks - Paul

208 8
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3 months ago
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PAS Civilian

Handset compatibility
Solved

I want to switch from Tesco when my current contract expires. I am going to buy a Motorola G7 and go sim-only. Is this handset compatible with iD? I see they sell G6 models so presumably those are compatible but I cant find anything on the G7

93 3
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3 months ago
harryhull

Lost Phone, what happens next?
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I have lost my phone which I pay a monthly contract fee to ID, now that I have reported to ID that my phone is lost will they stop the contract and restart it when I get a new phone?

1934 1
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3 months ago
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Alicesprings

Can I buy a SIM to use just minutes and texts with?
Question

Trying to get a cheap sim for my father in law. He uses an older non smartphone. Does not need data or texts. He uses pay as you go at the minute but costing him 15-20 per month. Can he buy a sim with data from ID and use it on his older phone? The £5 sim with 2gb and 500 mins would do for £5. Just...

46 1
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3 months ago
Mahmoud

how to port out my phone number without cancelling my contract?
Solved

Hi I ported in my phone number from giffgaff to idmobile after I had purchased a new mobile with a contract with idmobile at the last March. Unfortunately, the signal of idmobile is so weak in the place where I work, so I want to go back to use my phone number on a giffgaff sim in my work. I don't...

114 1
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3 months ago
Vickyelliot2019

I have been cut off but can't make a payment until next week. How do I get my services back?
Solved

I am on benefits and I get paid fortnightly I can’t pay bill right now as I don’t get paid till next week but they have cut my services off and I desperately need them On so how do I get them back on without paying as I am going to pay full amount as soon as I can but I need my services on help...

108 2
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3 months ago
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Sam75

Porting in my old number from a previous network provider
Question

Hi Just recently joined iD and followed the instructions to transfer my old number to iD network on your App. This request was made on Friday evening 10th May 2019. After submitting the PAC code and relevant mobile numbers, a message appeared on screen (your porting in request has been submitted, y...

102 1
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3 months ago
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Andy2071 Civilian

What is iD Mobile's Email to SMS Gateway address?
Solved

Anyone know what is ID's email to sms gateway address?

73 2
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3 months ago
Joeb0908

is this how you talk to paying customers?
Solved

i was on the live chat asking a question about something i saw online yes at the end of it i was wrong but the way they talked to me was so rude. like saying you must have misread your id app or online so saying im a lier and then saying you was notified in march so whats the problem. how can you ta...

178 1
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3 months ago
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Saturday girl Civilian

Battery not holding charge
Solved

My deal is eligible for an upgrade on 17th May. My Doro phone is no longer holding charge. I don't want to upgrade as I like this phone - can I just get a new Doro?

101 3
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3 months ago
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Taimoor Rookie

Carrier aggregation on iD Mobile
Solved

Three UK had started offering carrier aggregation for a couple of months now and I'm wondering whether iD users have this capability. I've passed many 4G+ locations on nPerf but on my phone (Voda S8), I've only recorded and seen 4G. Can anyone confirm this please? Regards, Taimoor

129 2
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3 months ago
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RobErsk Civilian

What APN settings do I need for TPlink device in France
Solved

When setting up the profile I am asked to set up profile name pdp type (Options are IPv4, IPv6 or both) APN type Static or dynamic APN ( I have tried mms.idmobile.co.uk) i am in Framce and this has been an issue with other providers. Help appreciated.

77 4
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3 months ago
vikkin.

SIM activation on upgrade
Solved

I have upgraded. Have put new SIM in and gone online to activate. The SIM card holder was accidentially trhrown away yesterday. The number on the back of the SIM in not recognised when I type it in. So i now have old SIM in new phone - which is working fine. What can I do??

334 2
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3 months ago
chinadoll

Can't send SMS to shortcode?
Question

I'm trying to set up Facebook Mobile but can't receive/send SMS to the shortcode provided. I've toggled the Premium feature (no idea what that does anyway) but doesn't work either way. My plan provides unlimited texting

66 1
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3 months ago
Mark Keating

Query
Question

Why when I win I win five rocket, but when I lose I lose twenty?

24 0
3 months ago
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Pbreckenridge

Moved sim to new phone, its asking for a pin number?

Existing sim... works in old phone, asks for pin number for new phone.

79 1
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3 months ago
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Doc943

Technical Support log status
Question

New to iDMobile and having some porting issues so Customer Services raised a log number for me for the technical team. Is there any function on the iDMobile web site or it’s Community that gives me a status update by log reference number on how this issue is progressing?

44 1
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3 months ago
Kayak247

Sim not provisioned whilst in China
Solved

Whilst travelling through China my phone wouldn't make calls or do messaging. It constantly displayed Sim not provisioned emergency calls only. Works fine in Europe and is set for international roaming (galaxy j3) Any ideas how to fix this as I need to go back out there. Cheer

139 2
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3 months ago
B
Bellfield

Two mobile numbers
Solved

I have recently created a new account by porting my wife’s sim. I am now considering porting my own sim from O2. Will I be able to view both mobile accounts in the same app?

108 2
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3 months ago

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