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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4801 Topics

R
Newbie
RayVonNewbie
asked in Ask a question.

no outgoing service

Due to mix up with direct debit bill did not get paid, as soon as I was aware of this I paid yesterday afternoon. Account shows as upto date but phone still has no outgoing service.How long before it's restored?

3
Kash
iD Mobile Employee
2 days ago
K
Newbie
Kaz 22Newbie
asked in Ask a question.

Billing

Want to speak to an adviser 

6
Kash
iD Mobile Employee
2 days ago
Vicky Bradbury
Newbie
Vicky BradburyNewbie
posted in Ask a question.

overpaid

Im on benifits cant contact anyone i need help with a bill refund i paid twice

1
Vicky Bradbury
Newbie
2 days ago
Kamilla Mould
Newbie
Kamilla MouldNewbie
asked in Ask a question.

app failure

When is the app going to be back online this is ridiculous 

0
Kamilla Mould
Newbie
2 days ago
Emily Jane Daniells
Civilian
Emily Jane DaniellsCivilian
asked in Ask a question.

new contract

Hi I'm trying to order a new phone and contact go through all the steps then nothing happens.  Keep getting emails saying item still in basket can anyone let me know what I'm doing wrong don't want to end up with 4/5 different contracts.

4
Pauline McGovern
Newbie
2 days ago
N
Newbie
NicolNewbie
asked in Ask a question.

paid my bill but service still not restored

I've paid my bill but my services still have not been restored. Please help thank you 

1
A
Newbie
2 days ago
R
Civilian
roshanvijayCivilian
asked in Ask a question.

unable to update bill cap either through mobile or browser

Hi there , I am unable to update the bill cap either using the mobile app or using the browser as an error message is displayed asking to try later. This is causing difficulties as I am unable to make  calls to chargeable numbers if the cap is 80% utilised .  

1
andewhite
Legend
2 days ago
Abbie Hoyle
Newbie
Abbie HoyleNewbie
asked in Ask a question.

data

I am going to Amsterdam in June and want to know how my data works and if I can use it while I am over there without getting charged more

4
Kash
iD Mobile Employee
3 days ago
A
Newbie
akpai22Newbie
asked in Ask a question.

Poor mobile data signal at home (want to use three home signal)

I am currently experiencing poor signal inside my home.I was thinking about getting some device to boost the signal within my home, such as a femtocell. But it seems that iD don’t make a femtocell, but iD does use the Three network and Three have a femtocell.If I was to get a femtocell from Three (the Three Home Signal), would that help boost the signal within my house?

4
Kash
iD Mobile Employee
3 days ago
D
Newbie
DOooOBNewbie
asked in Ask a question.

Credit Checking Flawed

Hello ID Community,I'm wondering if anyone can explain some detail behind how the following has unfolded:1) Ordered £16/unlimited SIM as existing customer deal. 12 months contract.1a) Cancelled: "bad credit"2) Ordered £8 smaller deal. 1 month contract.Just to highlight: this is a total commitment of £8. 2a) Cancelled: "bad credit"3) Found out ID uses Equifax. Spoke to Equifax. Not only is my credit score very good, but also the specific details that ID likes to check all have no negative issues. They're all fine. I'm going to Currys this afternoon to have some discussion about this. ID has put me in a position where my current EE contract has nearly expired, but I have nothing to replace it with. Any thoughts greatly appreciated. 

6
Kash
iD Mobile Employee
3 days ago
L
Newbie
Leanne BradshawNewbie
asked in Ask a question.

Refund Duplicate Payment

I have two pending transactions to ID after accidentally submitting request twice. I would like to cancel one of them and the bank have told me I need a 6 digit authorisation code from the Merchant. How can I contact ID to obtain this?

1
Kash
iD Mobile Employee
3 days ago
Joshuapreston27
Newbie
Joshuapreston27Newbie
asked in Ask a question.

app wont let me log

Can’t seem to get into my account on the app I’ve put in the right details and it says they don’t match when they are the same details as before I’ve tried putting my last name in capital letters and also tried with just the first letter of my last name in capital letter still not letting me get in 

6
Kash
iD Mobile Employee
3 days ago
J
Newbie
Joolzh13Newbie
asked in Ask a question.

Number porting not fully worked

i had the text yesterday to say the switch to iD had happened and I’ve switched on and off several times but when I text it still says the original iD mobile number unless the text goes via WiFi 

15
Kash
iD Mobile Employee
3 days ago
H
Civilian
HPTSauceCivilian
asked in Ask a question.

Can't add my iD mobile number to access the app

Hi there, I am trying to access the app so I can raise my cap to make international calls. I was previously logged into the app, but this time was prompted to re-register. When trying to add my iD Mobile number, I get to the stage where I have entered my mobile number, last name and date of birth and it sends me a code, but every time I enter the code I get an error message saying ‘oops, something went wrong’. I have tried multiple times and am entering the code correctly. Please advise as I currently can’t access anything. 

1
Kash
iD Mobile Employee
3 days ago
Djrob Coxhead
Newbie
Djrob CoxheadNewbie
asked in Ask a question.

ask a question

I can't remove adult content  

1
Kash
iD Mobile Employee
3 days ago
V
Civilian
velan75Civilian
asked in Ask a question.

poor coverage in my area

I live in Hersham Walton on Thames, KT12, before taking the contract when i checked the coverage and even now with both ID and Three network it says very good network for 4g and good outdoor for 5g. But from the time i bought the contract 2 months now, it is poor network and i cant get single line with 4g inside the house, and predominantly i cannot take calls at home, only to rely on whatsapp call. and also while travelling in car , mostly i cannot take calls as even 4G is struggling, only 5g is privilege in some areas that are not related to me. I have a phone contract and am really not happy with the shift from my previous provider, as i never had the poor network issue for all these years.on top, i cannot use WIFI calling too as even it is enabled, as the 4g is poor inside the house even that is not possible.Please provide suggestions on what can i do??

8
Kash
iD Mobile Employee
3 days ago
DazTilly
Newbie
DazTillyNewbie
asked in Ask a question.

cannot register online or app

Like many, ID app and online registration experience is, tah ! Please can someone with iD account powers PM me and and get me registered.Of course I have followed all the instructions but each time I get to the end of the process I just get a message about needing to contact iDGrrr

18
W
Newbie
4 days ago
N
Newbie
Nan888Newbie
asked in Ask a question.

OTP vreification code not received from Banks after porting my number in

Hi,I am frustrated by the fact I am not be able to receive verification code / OTP from banks, however, I can get normal SMS from individuals or text questionnaires, for example from Currys. Handset: Google Pixel 8 proTimeline:8th April 2024Porting number was scheduled on 8th April, and it is completed at mid-day. Having tested immediately, it works all good as treat, I had one Bank app migrated with OTP code received. So, I thought it was excellent, and decided to do the rest migration in the evening after work.  In the evening, about 5 or 6pm, the SMS messaging service became weird when I tried to migrated other bank apps over. I have no longer received OTP code at all. Then, I found if my family text me, the SMS will be landed onto my old phone with the old service provider, if I sent SMS to my family, they will see the SMS from my iD temp number, not the number being ported in! all messed up!9th April 2024Spent a lot of time on the Chat with iD support people, gone through all kind

11
Tom
iD Mobile Employee
6 days ago
J
Rookie
john1971Rookie
asked in Ask a question.

bill cap

Does anyone know when the adjust bill cap option in the app is going to start working?Oops something went wrong.…There are not many features in the app can we please have the ones that are there working?

1
Tom
iD Mobile Employee
7 days ago
H
Rookie
Hope-MarieRookie
asked in Ask a question.

cant log in online or on app

Just a white screen when I click log in on website. Has been a white screen for all day.  Stays on loading screen on app. App was working before 11am this morning. Can you fix please? Thanks. It was all fine before you decided to give us a new app 🤣  A word of advice "if it aint broke don't fix it" thanks...

3
Tom
iD Mobile Employee
7 days ago
DrozdovaS
Newbie
DrozdovaSNewbie
asked in Ask a question.

Transferring number not completed on time

Hi all! Had a message from ID Mobile that my transfer date is 10th April but nothing has happened as yet. Transferring from O2 and keeping my number.General chat is pretty much useless.Are ID running late with transfers? 

8
Tom
iD Mobile Employee
7 days ago
Joe Travis
Newbie
Joe TravisNewbie
asked in Ask a question.

payment been taken 3 times, trying to find someone to contact

Hi all, First time user of this community.I was recently sent a message informing me that my phone payment was due in 2 days and that I had to pay. I’ve been having issues setting up a direct debit, which has meant these are regular. I attempted to pay but when i attempted to pay I entered the details and got a “Ooops! something went wrong” and never received a confirmation of payment. Two days later my phone got cut and I received the text message and again attempted to pay, but the above happened again, on 2 different cards. Again, neither have received confirmation of payment. Yesterday i attempted again and the same happened, however, I then received a notification from my bank, as ID Mobile have taken 3 separate payments from me for my phone contract this month. This totals £110 in total. I’m a relatively low income job and have a family to support, so every £ is crucial in the current climate. I’m trying to get hold of someone to see how this is resolved, as my balance currently

3
Tom
iD Mobile Employee
7 days ago
Mark Stanfield
Newbie
Mark StanfieldNewbie
asked in Ask a question.

Mifi 4g router SIM issue when in France

The iD SIM card works well in a 'mifi' portable 4g router here in the UK but it won't work in France. I've tried various APN permutations logging into it via my laptop but it won't work. It does work in France however on my phone.Any ideas anyone?

9
Tom
iD Mobile Employee
7 days ago
Claire Weaver
Newbie
Claire WeaverNewbie
posted in Ask a question.

PAC code for two numbers

I have just received two seperate SIM cards, I am transferring from Sky who gave me one pac code for two numbers. I have managed to switch one across but when I enter the details for the second one it says it cannot be processed, can someone contact me how to get around it as I don’t want to wait 30 days and have to pay for both for another month. Thank you 

1
Tom
iD Mobile Employee
7 days ago
Milan Davidson
Newbie
Milan DavidsonNewbie
posted in Ask a question.

paying your mobile phone bill

i paid my phone bill the day before a direct debit was meant to come out i paid the whole thing and it says that the payment was successful however i keep getting a notification from my bank saying that the direct debit has failed to come out how can i stop this?

1
Tom
iD Mobile Employee
7 days ago
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