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daniiiiiv
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daniiiiiv
started this topic

How you can make an answer better

Hi all! :) I'm terribly sorry for sounding like a nag, but i'd like to request that when anyone posts a question of issue that they provi...
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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
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iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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447 Topics

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Trevlev Civilian

US Phone
Solved

I have a friend moving too the UK from the US for a few months, she owns a Note 10 plus with the model number SMN975UZKAXAA which is unlocked, and is wondering if she would be able too use a Sim only deal on the ID network in the UK without issue.

73 3
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3 months ago
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Ibrahim hussain Civilian

Can't receive international texts
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HI I'm in Australia. I had received all text from Pakistan for 2 months. And it stopped now.im unable to send or receive any msg now. I have recharged it as well. Kkindly help .thanks

49 3
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3 months ago
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Gecko

‘Call Failed’ when calling out and midway through conversations. Phone has full coverage.
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I often get a ‘Call Failed’ screen message when calling out and sometimes a call cuts out midway and I get the same message. My phone has full signal at the time. I’ve added a photo of the screen message.

46 1
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3 months ago
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John2019

Information
Question

Hi i was late with my payment. And made it last nite. But my sim is still not active despite the app and website showing payment

22 1
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3 months ago
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iD Mobile iD Mobile Employee

It’s September 5th, which means it’s the International Day of Charity!

Officially declared in 2012, International Charity Day is a time to come together as a community, raise awareness, and celebrate the vital work that organisations, individuals and volunteers do to make the world a little bit better. To celebrate International Day of Charity, we at iD Mobile Communi...

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3 months ago
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14cottage

Unwanted cold calls
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I am regularly receiving cold calls from numbers Removed Number Removed Number Removed Number i want them blocked! my phone..Removed Personal Number

172 4
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3 months ago
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RobertoG

Unable to receive calls from networks other than iD since PAC number change
Solved

I can receive calls and texts from iD accounts but not any other networks - including landline. I am a new customer to iD and it's not looking too good as my mobile is now useless. Any ideas?

73 2
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3 months ago
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NickP Civilian

Port issue from 3
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After 3 working days, my port from 3 to ID is still causing problems. I can make calls but still cannot receive them. Instead they all go to voicemail. What is taking so long? Very poor service and chatline is closed in the evening! Help...

64 3
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3 months ago
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FodenA Civilian

Web based chat service
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Do you plan to offer a web based chat service? Holding times are very long when phoning customer services direct.

332 4
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3 months ago
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Simone94 Civilian

Scam: how can I get rid of it?
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Good Morning, A few hours ago I received this text: WildCat FreeMsg: Thanks for subscribing to WildCatGames from BonaFideMobile. Unlimited Games FREE for 24hrs then £4.50 every week until you text STOP to 65799. HELP? 03333134959 or cs@wildcatgames.com. Go to https://www.wildcatgames. com Charge ap...

457 1
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3 months ago
Roberta

Previous address for credit check
Question

I'm trying to order a sim, but I've been asked for my address history in the last 3 years. I understand that's needed for the credit check, but I've been living in the UK for 2 years. Usually, I have no problems with using the previous address from my country, but the registration form is not accept...

44 1
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3 months ago
Ratty1

internet banking registration help?
Question

Trying to register my new phone for internet banking, I have kept my old number etc, but each time I have got to the security code stage of the registration, where the bank has to ring me, phone doesn't ring, their call goes straight to voice mail. so cant enter the requires security code. Rang my b...

39 1
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3 months ago
M
Marcosecuervo

Contract Exchange - change of mind
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Hi guys, I got a new contract from iD website but I wanted to exchange it for a different phone? Is it possible and do I need another credit check?

58 2
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3 months ago
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David waite

Why are Carphone Warehouse poor at fixing issues?
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Why are Carphone Warehouse so poor at fixing issues?

41 1
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3 months ago
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Meadey Rookie

Brand new phone damaged
Solved

Hi, My new pay monthly phone came through yesterday (Huawei P30 Lite) and the screen is damaged (mark from pressure). Will I be able to take it into a carphone warehouse store with proof of purchase for a replacement? Or do I need to call in and arrange Thanks

215 15
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3 months ago
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Rachel19864 Civilian

add on
Solved

I bought the £15 4gb add on that lasts 12 months, will I be charged every month for this or is it a one off?

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3 months ago
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TimJ Civilian

Galaxy A3 firmware compatible with WiFi Calling?
Question

At home we do not have any reliable signal on any network so are looking to get compact phones compatible with WiFi calling for both of us. I already have a Samsung A3 locked to Vodafone that works with WiFi calling, I will get it unlocked in a few weeks when Vodafone allows, but from other posts...

88 5
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3 months ago
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MyPhonesbrokeandimstillpaying Civilian

broken home button
Solved

So I dropped my phone, just a regular drop from around waist height as I’m sure everyone does, and when I picked it up my phone restarted which I thought was a little odd. Next thing I know it is telling me my home button doesn’t work and I can no longer use Touch ID or the button its self. I have h...

88 5
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3 months ago
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dvdmwlkr

is sim compatible with motorola g7 power? Not working in this phone
Question

New sim inserted into moto g7 power. Phone is new and was working with a BT sim which was inserted temporarily. Phone shows "Sim status No service", Phone number: "unknown"

68 1
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3 months ago
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timlimoux Civilian

dashboard showing wrong number since port
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Ive ported my old number to ID, why is the app still showing the original ID number. Everything is correct in terms of what other people see, apart from the wrong number is showing on the ID app

36 2
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3 months ago
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smashem196 Rookie

Group mms
Solved

Hi all, Can anyone tell me if iD mobile allow group picture sending on mms, as when I try to send a group picture, I get a pop up telling me to change my message setting to group mms, but I don’t seem to have an option for this in my message settings. I am on Android & using a Motorola G7 plus.

41 3
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3 months ago
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ste63

My S9+ won't turn on?
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my S9+ wont turn on after charging. It reached about 68% charge, then went dead! I've had it since May 2018. Can this be fixed?

56 1
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3 months ago
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SGRevell Civilian

Does ID have coverage in China?
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I am going to China and want to know if I can use my ID phone there.

66 3
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3 months ago
8bit_jesus

Any idea why I'm overdue payment of £0?
Solved

So I recently ended my sim only iPad contract, the last date was August 8th, and I apparently owed 55p, which I paid. Fast forward to August 14th - "your account is overdue - balance due 0.00" August 15th - "your account is overdue - balance due 0.00" August 20th (so nothing for 5 days) "your accou...

51 1
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3 months ago
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Basher1471 Civilian

Porting issues from EE
Solved

Morning, my number ported over 72 hours ago and making and receiving calls are fine, but text messages are still going from my ID number and can’t receive texts to the ported number, iPhone XS and have rebooted several times, any ideas??? Really regretting leaving EE at the moment

388 5
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3 months ago

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