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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4741 Topics

Darren Bugg
Civilian
Darren BuggCivilian
asked in Ask a question.

Charged while roaming in EU

I am a new customer to ID Mobile and I recently visited an EU country. When I got back home I noticed I had been charged for roaming. My roaming tab was turned on on the ID Mobile app on my phone. I spoke to someone at ID customer service and she said that when I arrived in Italy I should have “linked up my phone with one of the ID Mobile partners” - but I haven’t got a clue what she meant, and she did not explain it very well. Could someone please explain what I need to do when I arrive in an EU country to ensure that I don’t get charged for roaming. Thanks. 

2
Tom
iD Mobile Employee
5 days ago
Stewart Ferguson
Newbie
Stewart FergusonNewbie
asked in Ask a question.

how to take prenatal control off

Can you please help me take prenatal control off 

4
Tom
iD Mobile Employee
5 days ago
Andyboy
Newbie
AndyboyNewbie
asked in Ask a question.

order stuck on being processed

Ordered new phone for my wife last Thursday and received confirmation email. Heard nothing since whereas my phone came next day. How do I find out the status?

6
Tom
iD Mobile Employee
5 days ago
Daisy01
Newbie
Daisy01Newbie
asked in Ask a question.

How do i change the voice mail recording

Hello. I am new to id mobile and I have to admit to being rather frustrated with the voicemail set up. You have to give the voice box a name with your recorded voice and it doesn’t then make sense with the pre-recorded recorded message and there seems no way to edit it. Can anyone help me please. Thank you.

3
Tom
iD Mobile Employee
5 days ago
E
Newbie
ElliejaggardNewbie
asked in Ask a question.

new customer

I’ve just joined ID today, I went to call someone but it is saying that I’m over my cap? I’ve got unlimited everything and so am very confused. Any help would be appreciated:)

1
Tom
iD Mobile Employee
5 days ago
Minchen
Newbie
MinchenNewbie
asked in Ask a question.

Direct debit transfer

I have been paying for my daughter’s plan, but she is now going to take the financial responsibility on herself as she is earning money.  I have tried to do this through my id mobile account, using her bank details (in her name), but it won’t let me (perhaps because the bank account is obviously in her name, but the phone account in mine). Everytime I try it says’ Oops, something went wrong’, without telling me what. So how do I do it?

1
Tom
iD Mobile Employee
5 days ago
J
Newbie
johnny daviesNewbie
asked in Ask a question.

pac code problems, no signal with new sim

just switched over to id mobile, and already thinking this was a mistake, new phone arrived, popped in the sim, nothing , 24 hrs later, nothing.  how do you actually speak to a real person at id mobile?no signal, no switch over of numbers, so now i have 2 phones which is ridiculous.we didn’t have these problems 20 years ago, so why do we have them now?

3
Tom
iD Mobile Employee
5 days ago
K
Newbie
K83bxt3rNewbie
asked in Ask a question.

Can't create direct debit

My account got blocked last week because my direct debit failed (there was money in the account).The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.To add, I'm on the new version of the app.Need to get this sorted before my next bill which is in a couple of days! Any advice?

2
Tom
iD Mobile Employee
5 days ago
Dilligaf77
Newbie
Dilligaf77Newbie
asked in Ask a question.

Anthing quicker than chat?

I have spent over an hour on chat trying to sort a billing issue. Chat is the only way of getting of someone who can actually help. The only problem with that is, that the ID Mobile staff are dealing with multiple queries at the same time and can take 5-10 min to come back to you. The 1st time I tried to get in contact with ID I couldn't chat as I was driving at the time. It wasn't till I got home 3 hours later I had to get on chat. After over an hour on the chat, it disconnected without my issue being solved. I switched to ID over the disappointment with Three. I feel that are just as bad. So unprofessional. Can anyone recommend how I can speak to a human to get my issue resolved please?

2
Tom
iD Mobile Employee
5 days ago
A
Rookie
andywills8844Rookie
posted in Ask a question.

ID Mobile's signal coverage is just terrible, & getting worse.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about t

25
Tom
iD Mobile Employee
5 days ago
Paul O'Nion
Newbie
Paul O'NionNewbie
asked in Ask a question.

Transfer to SIM only and keeping mumber

I have an ID account and recently went SIM only, I have the PAC number but no idea how to transfer my phone number to the new SIM card as I have gone iD mobile to ID mobile. Can anyone tell me how?

2
Tom
iD Mobile Employee
5 days ago
David Oshiyoku
Newbie
David OshiyokuNewbie
asked in Ask a question.

michelle baker

Hi I paid my outstanding bill earlier and my service is still restricted 

1
Tom
iD Mobile Employee
5 days ago
Tony Scotney
Civilian
Tony ScotneyCivilian
asked in Ask a question.

Tony Scotney

I swapped to a SIM only contract two months ago for I think £12 per month but my last two bills have still been £35.43. And guess what, the site is down. Has anyone else had this issue?

6
Tom
iD Mobile Employee
5 days ago
C
Newbie
CcoatsworthNewbie
asked in Ask a question.

Switch over

My phone number is due to switch over today but I've had no communications to if it has been done Thanks 

10
Tom
iD Mobile Employee
5 days ago
Brian Lyell
Rookie
Brian LyellRookie
asked in Ask a question.

Unable to access my account

I cannot now access my account. I am aware there has been an update and it asks me to reregister *( a pain) but I waited the 9 minutes and started. BUT it will not accept my new password keeps saying Password must not include first name, last name or email. I AM NOT using my first name or last name or email... tried again and again I get the this...Your estimated wait time is 8 minutes.We are experiencing a high volume of traffic and using a virtual queue to limit the amount of users on the website at the same time. This will ensure you have the best possible online experience.This page will automatically refresh, please do not close your browser.Last updated 2:11:35 PMThis time having a closer look asked for my email but there is not a field for this. It only asks for First Name, Last Name and a  a new password?Create account.Please tell us your name and create a secure password for the email address . What is going on, I need access to my account!!

2
Tom
iD Mobile Employee
5 days ago
I
Newbie
imarsh60Newbie
asked in Ask a question.

Where do I find my usage?

I have eventually managed to log into the new “updated” App/webpage. How do I find out my usage? How many minutes I’ve used, or how many texts. How much data have I used..where are my data rollover details? All very useful feature of the old App which now appear to have gone with this “new” version! 

2
Tom
iD Mobile Employee
5 days ago
J
Civilian
JR77Civilian
asked in Ask a question.

billing dare

I am in the process of switching to iD and am waiting for my SIM to arrive to complete the switch. I have had confirmation from iD that my billing will be from 7 April but I cannot use the service until SIM arrives and switch is complete? is this correct.

2
Tom
iD Mobile Employee
5 days ago
G
Newbie
GHowmanNewbie
asked in Ask a question.

Unable to access my account or live chat for 7 days

Can anyone explain to me what is happening please? I can’t access my account or live chat. Been 7 days now. I get email reminders telling me my contract is nearly up but the links to the id website don’t load. I’ve tried incognito browsing but still can’t get anywhere.Thanks

1
Tom
iD Mobile Employee
5 days ago
M
Newbie
MPGNewbie
asked in Ask a question.

Wifi calling not working on Samsung Galaxy A04s

How do I enable this and make it the default when connected to wifi?

8
Tom
iD Mobile Employee
5 days ago
S
Civilian
Steve GilchristCivilian
asked in Ask a question.

Does iD Mobile actually exist ?

As a birthday present for my wife I got her a new phone on an iDmobile contract. The phone arrived a few days ago and that was all ok. The trouble started when I tried to transfer her number. I got a PAC code from Lebara and filled in the “Switch to iD Mobile” form on the website. I got a totally useless error message that starts “We’ve tried to process you PAC, but there is a issue”. It doesn’t say what the issue is or how top proceed from this point just that there is an issue. I have now done this 4 times, each time starting from scratch, double checking the information, getting somebody else to check the information, and taking a screenshot each time. Same result each time, useless error message. Apparently the only way to contact iD mobile is via social media so I sent them a message on Messenger yesterday morning, no reply, nothing, it’s just disappeared into a black hole. I did get an email asking me to registered on the app and change my pin, when I tried to do this it said it

2
Tom
iD Mobile Employee
5 days ago
F
Newbie
Frustrated ID customerNewbie
asked in Ask a question.

incorrect data plan after ID mobile app updated

After ID mobile app is recently updated by the company, my sim data plan changed by ID from 120GB to 1.5 GB.  My contract is a sim only 120 GB data unlimited calls and voicemails each month until Aug 2024. Can ID staff please rectify the errors? 

3
Matthew Thompson
iD Mobile Employee
6 days ago
Carolpig
Newbie
CarolpigNewbie
asked in Ask a question.

Lost phone ,cannot connect number to account

My dad recently lost his phone and has tried to get a replacement sim with no luck. We have tried to set up an online account which he now has but cant add his number as it tries to text it and we don’t have access. is there any other way to connect his number to the account,

1
Tom
iD Mobile Employee
6 days ago
Danwillz183
Newbie
Danwillz183Newbie
posted in Ask a question.

ID Mobile experience

Dealing with mobile contracts can be a hassle, especially if you're met with unhelpful customer service. A recent experience with iD Mobile left me feeling frustrated and disappointed. After taking out a sim only contract direct through ID Mobile website, I found a better deal which again directs you to take out via ID Mobile website direct. I called to see if they could just change my package to the one I saw but was told I couldn't, Instead I was advised to cancel my current contract and re-take the deal. Ironically the advisor on webchat who cancelled my original offer sent me the link to take the new one up and said yes it will go through she even asked for my order reference number which I provided, However, I failed the credit check. It's hard to make sense of it all, especially since the new deal was the exact same price as my previous one. I have now asked them to reconnect my previous deal with the hope this happens in 24-48 hours as promised but I have zero faith in this!

1
Tom
iD Mobile Employee
6 days ago
R
Newbie
RuxymariaNewbie
asked in Ask a question.

i can’t use my phone

Hello I paid my balance but I can’t use my phone says that I reached payment team but everything ok but i can’t still use my phone 

2
Tom
iD Mobile Employee
6 days ago
G
Newbie
Glaspole33Newbie
asked in Ask a question.

overseas mobile calls

I received an anonymous call this morning, and I did not know who had called, so I redialled this number.I got a recorded message in an American accent and hung up straight away. I have received a message saying calling abroad is not covered by my plan and would cost. I have no idea how much this will be. How can I tell if a mobile number is calling from abroad? Not very happy if I am charged for this call. Any advice? 

5
Tom
iD Mobile Employee
6 days ago
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