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Hi , my son is in Germany and has no data. He has added an add on but still no data available 

I have switched my ID contract to a pay as you go SIM but the switch doesn’t my seem to have happened. How do I link up my ID account to the new it as you go sim so that it replaces the monthly contract? 

Dear iD Mobile,I would like to cancel the 12-month SIM-only contract for 120GB taken out online on May 22, 2026.I have not received or activated the SIM, and no payment has been taken.I am requesting cancellation within the 14-day cooling-off period, as I took the contract out in error while reviewing upgrade options for my existing account.Please confirm cancellation of the agreement and that no charges will apply.Thank you.   

Bolt news sharing, you!updates on how the big change that has happened ? 

Bolt news sharing you updates on how the big change that has happened ? 

I accidentally transferred my old phone number to my daughter dumb phone. This is a big standard old school phone with no internet or smart phone. I now need to move the number on her phone to my new phone. I’ve got a PAC number but my new provider says there’s an error with this but the provider on my daughter’s network says it should be fine. Help!! My new phone is an eSIM and my daughter’s school phone is a physical sim. Neither networks are helping me resolve and putting the issues onto each other. Could anyone shed some light on why the PAC number wouldn’t work? 

Does my phone support esim? 

I recently switched from Lebara to ID Mobile. I gave my PAC code, original phone number, ID number and transfer number over and scheduled the switch for 3rd March (today). I got to the success page at the end of the form but didn’t receive any confirmation via email/text. Now it is the switch date, my Lebara sim has ended, now stating no service, but when I enter the ID mobile sim, it says ID but has been without signal for hours.I’m unsure if I’ve done something wrong -- I don’t think the switch has been successful, however can’t look into it/activate the new sim(?) as I have no service on either sim cards to receive the text verification code to log in!Any assistance would be really appreciated as I can’t receive any calls, texts or work log-ins! I’ve tried with the chatbot but no help.

I’m trying to log in to my new account but there is a mistake that my details doesn’t match 472512 should I do?

Hi all. I have 2 accounts, one of which I maintain for my daughter. She has now started receiving many unwanted calls and abuse and I need to change her number. The account has been active for 10 months so changing to another is not an option. Can this be done please. 

I’m going to Uganda for 11 days. I have an all inclusive deal on my phone. Unlimited phone, text and mobile data. Do I need to purchase further services 

Why is my acount restricted when my bill is not due until next week

i lost my phone whilst abroad, ive claimed my insurance ive included imei number from box and received a proof of usage from ID mobile but on their proof of usage the imei number is different from that on the box… i only had one iPhone 17 I don’t know how this has happened 

I have ordered a upgrade through the ID app but havnt requested a confirmed email advising the phone is been confirmed and will be delivered?

Why is it cheaper to get a new contract than to upgrade?   can I have the new contract price please? 

my partner needs to change his home address but their is no option.please could somebody advise and there is no option on the app to do this.

Hi My Network Provider Services - Mail still has the Pre PAC change number on my new esim and can't access my voicemail or take inbound calls from new numbers  

Hello, I just moved from o2 using my pac code but I just noticed i put my wrong phone number instead of the o2 number iv used for years, can anyone help me with this matter, I would like to change the number over,

I would like to know if I could add another contract phone to my account please.

Why isn't i collected to network???

I received a call early hours of The morning and the call was quite concerning they called from withheld number. Is there any way of finding out the number that called me?

My Samsung s21 stopped connecting this morning, no calls out. Unsure whether my phone is broken, tried taking the sim out and putting in an old Samsung s8 to keep me going, but the id card won’t register on the network. So now I’m unsure whether it is the SIM card or the phone at fault. I change phones so infrequently that I’m unsure if I’m missing a step. Ah! after 10 mins I now have ID on the network, but mobile network state says disconnected and service state says out of service. for completeness signal strength is -113dBm 0asu, mobile voice network type and mobile data network type are LTE,Suggestions?

I had to remove a ESIM off of my phone and ever since not one of the replacement sims will work. I have tried countless eSims and physical sims and neither work. I have been in contact with your team on live chat 10+ times and they’re yet to resolve this. On top of this they were meant to port my number from my old provider and they haven’t managed to do that either and now I have no way of using that number for verification for everything. This is ridiculous and no one seems to know how to resolve it. 

Hi!I recently got a new phone & went through the whole PAC thing to transfer. On my Id account it shows me as now having my old number so I figured all good.Now I had lt his confirmation about a week ago. But I've just texted my partner, likely first time now on new phone, and it says the other number they have me before it transferred to my old number.Why? My ID account says I have my old number so why is the text coming from somewhere else?