Ask a question.

Hi, my phone has been stolen and my insurance company requires the following: Written confirmation that the device has been blacklisted, including the IMEI number Proof of usage showing the device make, model, IMEI, and the first and last dates it was used Could you please provide these documents at your earliest convenience?

I lost my sim card but I don't customer service number

I'm close to the end of my contract. Can anyone tell me when do I stop paying the cost of my handset? Is it when I'm able to upgrade or is it at the end of my contract date? I can't afford to upgrade so I'll be looking to switch to a sim only plan at the end of my plan. From what I can see, my upgrade date commences after 8th May, but my 24mth contract ends 8th July.

My switchover from O2 to ID Mobile was supposed to have taken place on Monday (2 days ago) but as yet it hasn’t happened. I contacted ID Mobile using Live Chat on Monday afternoon and was told that the switchover would happen by 6pm on Monday. I also mentioned that I hadn’t received the eSim that I had requested. I was told that a physical sim would be posted to me and that I could request an eSim via the app. I have tried to add my number to the app, using my number, my surname and date of birth but I receive a message saying my details do not match ID Mobiles records. I spent around three hours yesterday and well over five hours today trying to get through to someone on Live Chat but all I get is the following message “I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.” Any ideas? I just want someone to speak to me, sort out the switchover, arrange an eSim or sort out access to the app so that I can request an eSim.

I recently returned from holiday, during which I lost my SIM card abroad. Upon returning, I visited Currys and picked up a replacement SIM. I followed the registration steps, and the notification indicated my SIM would be active within 30 minutes. However, it has now been over two days and my SIM is still not working. After multiple attempts, I finally managed to speak with an ID Mobile chat agent, but they were unable to access my account due to ongoing external technical issues on your side. Could someone please assist me in getting my replacement SIM activated as soon as possible? I urgently need mobile service restored. Thank you for your help. Kind regards, Arslan

I have unlimited calls but today I can’t make any calls. Recorded message says reach you limit. Why?

Do I need to inform ID if I’m going to use a third party eSIM when I travel to the United States

Can i ask if my phone plane is £26.99 why are you taking over £40 please

Hi I am moving to the UAE in a month and want to know if I am able to terminate my contract with a "no fee right to exit', as my plan will not be active there.

Your service does not allow access to this number Is what I get when I call 123

I want to ask why there is no connection today? I can't call anyone.

Hi there i have deleted my eSIM and need to request a new one. I can’t log into my account as I do not have access to my mobile number because the eSIM has been deleted. thanks

I switched to ID mobile yesterday and had an email to say the switch was complete however I can’t call or send messages unless I am connected to WiFi?!

Good morning, I have a question, I connected the ID subscription and they blocked my card completely, how can I get back my number that I had???

I have recently tried moving my number to Vodafone but the pac is not valid. Vodafone have suggested contacting ID and asking them to cancel the current PAC and issue a new one. I have called ID twice today and received no actual help to resolve my issue.

I got a SIM card for my son to use in his smart watch called Imoo. Got it working but for me to set up the iD mobile app to keep track of his data usage etc, it’s trying to send a code to the sim number to get me logged into the app, however the watch cannot receive text messages from random numbers so it won’t come through. How can I get round this?

All I want is a copy of the welcome email, or for someone to speak to so I can transfer a number from another provider to my existing iD account. Apparently, that’s too difficult for the chat bot, and it isn’t able to put me through to a person as i’ve been getting this message for the past hour… Bot WC said: I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

I can not receive a code from WhatsApp to login, when I try the phone call way, I get a call it then tells me to press a number to get the code then the call ends. I am using a iPhone XR and have just switched to ID from lebara porting my number also, I was able to use WhatsApp before moving to ID but I stopped using WhatsApp about 10 month ago and deleted the app, Now I need to use it again. Any help will be appreciated

Hi all, I switched from O2 to id mobile in November last year. Did everything correctly and for my PAC code and got all the relevant messages from ID as to status updates on the number switch. After all had been completed there are still a few people who are not able to call me. Mainly my wife aiming a few others. My contract finally got terminated with O2 a month or so ago due to a technical hitch with a backdated order. Can I still get a PAC code from O2 and give to I'd obile to get the final missing part of the swap completed? What should I do? Terrible that ID mobile doesn't have any person to speak with as this could be dealt with far easier and quicker

Hi, anyone can advise me what to do with my gift card that is not working on currys website? Got it as offer on a upgrade. Tia

Tried to contact Customer Service several times today. Used two different browsers and used incognito mode. The bot freezes and chat simply does not connect. I raised a an issue more than a month ago. Two weeks ago there was still no resolution. Today I simply can't connect to the webchat to see if Technical Support have a resolution to the issue. Please help.

I haven’t had my eSIM delivered via email and I have no phone ????

I returned my order as it was incorrect but my app is saying I'm currently on a new plan, which is not the case. I can't get through to anyone on the live chat! I've also not received confirmation of my returned order. How do I get through to customer service when there is no number and the chat won't work?

I have inherited my google pixel from my partner who had finished her contract and continued with an upgrade with iD mobile, however when taking the SIM out of my old phone and attempting to use it with the pixel, I discovered that the phone had been blacklisted. However she never reported the phone as lost or stolen and the contract is fully paid off. The online chat hasn’t been able to answer any of my questions as to why the phone was blacklisted and how I can go about resolving this issue. Any help would be appreciated as the contract was paid off nearly a year ago now and multiple attempts by her get this resolved have been to no avail.

Is there an actual phone number I can call to speak with an advisor? I hate these chat bots that have you going in circles.