I have bought this contract but I got the wrong phone by accident so I sent it back and cancelled my contract but my number was still passed over and this sim i have none works but I do not have a phone. I'm wondering if this sim will cancel and stop working ?

I have ordered a sim card 8 days ago but I still haven't received it  

Hi it said I got a £50 voucher with my phone but I haven't received it is that normal?

I got a new contract with you and is this contract I got a new iPhone. However my iPhone isn’t working properly. It’s really glitchy 

I added bolt on for when I am in Malia, but I can see I have already used some when I have unlimited 

Since I came back from abroad, my phone has not been reading my SIM card. I thought it was the SIM card at first, but after trying it on other people's phones, it worked perfectly fine. After thinking it was my phone, I went to the Apple store, and they ran a diagnosis on my phone and told me that there appear to be no issues with my phone. However, what they found out is that my phone's serial number has been marked as blacklisted (stolen or lost). They told me that only my carrier can blacklist my phone, so I need to get it un-blacklisted asap.

I purchased a Google pixel 9 pro xl in October 2024 with a monthly contract. The phone has recently started displaying a bright green line vertically down the phone. Restarting the phone does not help. The line remains on all apps, so looks like a hardware issue. I have not damaged or dropped the phone.  I believe the phone should still be in warranty. Am I able to get a replacement device?

I’m unable to phone a certain number in the UK - a hospital, yet everyone else I know can call it. Can I find out if they’ve blocked me? 

I’m unable to phone a certain number in the UK - a hospital, yet everyone else I know can call it. Can I find out if they’ve blocked me? 

How can I see all details of my bills 

Do carers get discount monthly line ? 

New to MobileID, And my mobile data displays only 2gb available total,but i signed up for 110gb per month.What do i do?

We have our sim in a router to provide internet. Our router and all our devices show we have only used around 60GB in the past 2 weeks (since it renewed on the 25th last month) rather than 120GB. Called customer service and the lady said to take the phone to Curry's about it using too much data (??) even though the sim is in the router, not the phone. Thoroughly annoyed about this with no way to fix it, but can't leave iD Mobile without paying a cancellation fee. 

Please help. I chose a day to transfer my old number to my new contract with id mobile and waited on the day, having given you the PAC code a few days earlier than the scheduled swap over. Nothing happened on a Friday so I assumed it would be today but still the idmobile number on the idmobile esim I've purchased. Pls help.

Where can i find my proof of purchase to claim my free gift after taking out a new contract 

I received a new iPhone, but the SIM card wouldn’t work in it from the day it arrived. After spending weeks speaking to different members of staff and following all the troubleshooting steps I was given, I was eventually told to return the phone for an exchange. As a result, I have been without a working phone for over a month. I was also told that the cost of returning the handset would be reimbursed, but I have now been informed that this will not be paid. In addition, I was advised by iD Mobile staff that my phone bill would be covered due to the issue, yet I have still had to pay my monthly charges and have now been told I will not be reimbursed. Given the amount of time, inconvenience and conflicting information I have received throughout this process, I do not feel that the £10 compensation offered is reasonable. What do I do?

Hello, I want you to remove the restrictions and blockages from my internet. I mean, I can't see all the sites on the internet now.

Hello, I want you to remove the restrictions and blockages from my internet. I mean, I can't see all the sites on the internet now.

i need a PUK code but the bot wont give me it

I cannot afford to pay my bill until the 19th please can you not cut me off until then 

I cannot afford to pay my bill until the 19th please can you not cut me off until then 

I cannot afford to pay my bill until the 19th please can you not cut me off until then 

I am on an unlimited data plan.  Is there any way to see how much data I am using? Anyone know? 😊

How can I remove cold callers from my account as I get 4 to 5 calls aday 

Can only use WiFi calling in my area but calls drop during conversation. Your coverage map states excellent 4G coverage but only get 1 bar hence why have to use WiFi calling. We also have to stick it on airplane mode due to pixel not switching to WiFi calling automatically. Never had this issue when we were on Vodafone previously!!