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Hi, I got a new phone Tuesday and I still can't recieve calls. Do you know how long it takes for the sim to sort its self out? Or is there somthing I'm missing?

Really not getting sick to death with the 3 network and it's unreliable coverage. Calls cut out or get told from person I call can't hear me. As stuck in a contract for few more months and before I switch my number by PAC could anyone tell me that call diverts from id mobile are inclusive in your allowance to another UK mobile number? Thinking of testing rival networks to see if any improvements but just diverting my calls to it. Could you advise if this is possible and inclusive of call package with id mobile? Once established new network and contract up will just leave. Pointless paying for a service that is poor...

This model was launched in December 2024 and is not on the ID Network compatability list. Has anyone bought it and does it work? Thanks.

Hello, I am moving to Australia for a year in March, however I am due an upgrade in May. Am I able to keep the phone I’m using now and not upgrade until I am back? Many thanks

Ive tried to claim my 3 months apple arcade via the email link and im met with the following, ive tried several browsers and deleting cache. The only link that works is apple tv, the music and arcade gives this error

I have a sim only and would like another sim with the identical plan for my son. I want an esim for him. .I was just about to buy online but I do not want a sim with the same number as I want a different number for him but I cannot see where it says the number will be different t at checkout. As far as I can see it says I will keep my number. Hope this makes sense!

Since being ‘forced’ to update the App I have lost my rollover credit.

I dont wanna get a different phone then see the A55 restocked a few days later lol

Hi Everyone. Found a great deal on another network, contact id and they advised that their deal would be better than what I had saw, if I waited for my upgrade date which is mid may (currently on a SIM only contract) Just wanted to know other people's upgrade stories on what they were offered. I asked for an example of what I would be offered and was advised "£0 upfront and £44 a month for unlimited data for 24 months" (this was on a apple 16 pro max) Has anyone else had this type of offer recently or what have they been offered? I have read through some other community posts which looks like the above might not be the case? Any guidance/stories please would be helpful TY

Do I get charged for a return of SIM only contact within 14 days

I recieved my currys gift card but its invalid. Who to contact about this?

How can I upgrade sooner and do you have better deals you can offer as a loyal customer

I have unlimited everything and am going to amsterdam soon. Can I use my data and phone while there or will there be extra costs if I do?

Hi I currently have a iPhone se2020 I’m on Id mobile pay monthly sim only which I pay £7 a month. I want to buy a iPhone 15 can I keep my current sim only contract if I buy the iPhone 15

Notification coming through hours later from apps

Hi Newbie to Id mobile, we’re about to lose our landline due to our isp stopping copper lines. my wife calls her bestie every month for a catch up and with our landline plan it meant stopping the call at 59 minutes then recalling to continue for the next 59 minutes our landline had unlimited anytime minutes as does our mobile plans. Will she still have to end the call at 59 minutes and redial like before or can she just keep going until they’ve caught up with their chatting? tia.

Hi I had to increase my bill cap due to running out on the ferry - how long til I can use my phone fully again? Currently having to use laptop to websurf and ask questions on this site Thanks

Several months ago I switched to ID Mobile from 3 and was allocated a temporary number whilst my new number was ported. I am unable to save my new number to my iPhone. I have tried switching g off iMessage and FaceTime and restarting my phone but this doesn’t work. After entering my phone number and pressing ‘Save’, nothing happens. I am using a virtual Sim

Been with ID since october now. Since the beginning Ive had poor signal and speeds. Sometimes calls dont register and loading a simple google page using the data takes forever to load, its borderline useless. I was told at the start the area is having work, but as months passed I could tell this was a lie. There is no errors with my area online using the checker and the speeds have remained the same. NON EXISTENT. If you use three then I shouldnt have these problems being a previous customer of theirs. Everywhere I go its the same whether its a major city or rural, unless I have 3 bars+ theres no hope of loading anything, and that comes once in a blue moon. I’ve had many chats with your agents using your support chat, they recommend the same reset the network, send a new sim lalala it never works. If anyone has any recommendation on what to do, please let me know. Literally begging on my knees at this point, its infuriating. Can’t believe im tied up to a 2 year contract to company that cant offer what they promise. HELPw

TERRANCE ROYLE COLLACOTT has now deceased and I cannot close / pay final balance his Mobile { REMOVED }

Hi I recently signed up to a 120Gb monthly data plan. On the app although it shows 120gb available it says my plan is for 1.5Gb/month. I have searched on here and it says it is a glitch with the mobile app and not to worry but the same 1.5Gb/month is showing when I log in to your website as well. I just want to confim I’m on the 120Gb/month plan Thanks Margaret

I bought two sim only offers through Uswitch with 3 month Apple TV offer, however I haven't received anything regarding this offer. I've looked through all my emails and nothing. Can someone please advise. Many thanks 😊

How is my monthly bill £79.98 when it was capped at £50 (no other add ons)

I use Virgin Media for my broadband. We’ve had some outages this week, and when it’s happened, my ID mobile 4G also stops working. There’s 4G signal recognised on my phone, but no actual connectivity. Do ID and Virgin have some shared infrastructure somewhere that explains this? It’s not ideal, as when my broadband fails I need a reliable backup through my mobile provider in order to work.

I have a neighbour who has limited capacity. Her phone got smashed and was thrown away. I can't login to her account as I only have her phone number, no email or passwords are available. She is 83 years old with limited capacity. she is paying direct debt of £14.65 a month not sure if that was for sim only. So that I can online food shop I will need a working phone. How can I get a replacement or an upgrade. Keith