Hi, my Samsung Galaxy S20 5G is no longer connection to my data usage (bills are being paid regularly by direct debit!).  It only happens when I am out and about wich is exactly when I need my own data for WiFi.’Also, I on and off get the sign ‘Emergency calls only’ at the top of the screen and when this happens and I try to make a call, a text appears saying: your phone isn’t connected to any network…Can anyone understands why this is happening please?

Hi can someone help me. Lately if someone calls me the coverage suddenly drops and the phone call ends. I then try to ring back to see a message saying. No network available. The internet doesn't always work either. It's quite annoying as the price i pay isn't cheap.

I moved from Three to ID mobile so it should not have been a huge change of speed. I was getting 20Mb/s on average which is poor but usable. Since moving to ID mobile, the best speed I got after a while was 10Mb/s but generally it is less than 1Mb/s when in use, this is midnight in Edinburgh EH8 9RR. The same handset gets 50Mb/s with Vodaphone SIM, so it would not be this issue. Similarly, the ID mobile SIM on my work phone gets a similar speed. Location is already in a better spot than if I am in the city centre, 99% of time I will not get any Internet despite full bars when on Princes Street, now this might be down to congestion, but 4am in a location which has perfect coverage an

Hi I am unable to send or received picture messaging when I try to send one just says function not activated 

Has anyone else got an issue with calls not going to Voicemail? I first identified this issue yesterday (02.09.25). When calling an iD Mobile number, it rings but instead of going to Voicemail, it just times out and says 'Sorry your call cannot be connected'. I have tried this on 6 different iD Mobile phone numbers (as all of my family are on the same network), so it's not a problem with just 1 number. Also the phones are in various different UK locations (Filey, Skipton and Huddersfield) and all have the same issue. I went on chat last night and was told it was network congestion that would clear at 23:59 but it hasn't as the same thing is still happening now at 19:15. Any idea how you report a fault to iD?Interestingly, trying to call a number where the phone is switched off, it DOES go to voicemail....

In the town of Llandrindod Wells my phone shows 4g, but data does not work, WhatsApp, Snapchat, all social media, internet doesn’t work.Is the network overloaded all the time?I’m on iPhone 11 on IOS18.5, but have friends with iPhone 12 and Samsung with the same issues.I’ve tried all the LTE, restarting, airplane mode, switching between networks and back again… nothing seems to improve the situation, if it continues I’ll have to switch network, 

I would like to know what I'd are doing about their usless signal. I brought phone and contract 1.5 yrs ago. Signal was good until 2&3g switch off. Since then your network has become unreliable.  Not only Internet but calls aswell.  Slow network,  drop off or no signal at all. Calls inaudible.  Have commented several times to be told there is no issues or the best one was its coz your no in your usual region or this affects signal.🤔🤔🤔I can't wait for this contract to end next year as you all refuse to end contract now as you say there is no issues. Read all the comments on community page that will tell you how fed up everyone is with ID mobile.  You take are money and provide no service worth speaking of and no customer service. 

 Dear iD Mobile Support Team, I’m reaching out regarding a recurring issue I’ve experienced during phone calls on the iD Mobile network. Specifically, when I initiate a call—particularly to call centres—the first second or so of my speech is consistently cut off. This results in the person on the other end missing the beginning of what I say, which can be frustrating and disruptive, especially in professional or support-related conversations. I’ve tested this across multiple calls and environments, and the issue persists. I’ve also come across several discussions in the iD Mobile Community forums where other users have reported experiencing the same problem. It appears to be a known issue affecting multiple devices and users, not just an isolated case.I have already received a replacement SIM card and this has not improved things. Could you please advise whether this is a network-related issue, a device compatibility problem, o

Hi I am having long term very poor phone signal since joining ID. It’s now at its worst and at times people can’t phone me if I’m away from the house and away from the wifi calling. any advice please? 

Bought a new phone for my sons birthday on the ID network. The service is poor. Its not good enough for him to play his favourite app Pokemon which is so frustrating.The pure fact that this is a new contract I have no idea what to do? Do I have to leave and pay a fee to get out of the contract? What options do I have here? Any help would be greatly appreciated 

I have just bought an S7 with Android 8.0.0 unlocked, but T-Mobile splash screenI purchased it specifically in order to be able to use WiFi Calling, as cell reception is poor where I liveThe phone is listed on the iD Mobile WiFi Calling compatibility webpage, what do I need to do to enable it?Many thanks

Hi all, I’m currently in contract with iD Mobile, but the signal at my house is so poor that I can’t even make or receive a call when I step outside. I’d like to know if it’s possible to port my number away to another provider (so I can actually use my phone), but still keep paying for my iD contract until it ends. Has anyone done this before, or is it something iD supports? Thanks in advance for any advice!

Hi all,I’ve been with ID Mobile for a couple of years but I've been having intermittent network problems for months now, and I’m hoping both iD support and other customers can advise.The issue is that the signal drops out completely, sometimes several times a day, and the only way to restore service is by switching airplane mode on and off.To rule out possible causes, I’ve already tried:* A brand new SIM card* A full factory reset* Using a completely different handsetI've also been travelling around multiple areas across England, Wales and Northern Ireland. The problem has been consistent in all those locations.The only time I haven’t experienced it is when roaming in the Republic of Ireland, which makes me think it’s a network-related issue rather than my devices.Support team – could you confirm if this

I want to come out of this contract. I am having the worst time ever. The eith ID mobile, since the day I Ve had it, I've never had complete network, even tried my SIM card in different phones. I've sent my phone  to be repaired, thinking it was the phone  problem. This is affecting my work. And my social life There is no way to contact you over the phone. Very poor service and communication

For the past month then mobile signal quality has been poor (postcode area L40 0SG)Calls distorted, people not being able to hear you etcThe main carrier is also affected 3 mobile which is what we usAny updates 

Tried ressetting network, flight mode on and then off, wifi calling on/off. Nothing seems to improve experience

In Wokingham RG40 1LQ areaSadly I have to leave IDmobile as the signal is so bad I cannot make or receive calls.  Internet does not work either.Ironically I bought the SIM to use in Spain where it worked well as I could change carrier between Vodafone ES, Movistar and Orange (Orange was bad where I was) For engineer informationData rate seems to be either a bandwidth or interference problem as it varies. It's unusable during the day but works early morning around 1am-3am. 

For over a week I have had 0 bars at home. When normally I have 4.Three status says an issue in your area. Normally this lasts a day or 2 rarely. Now it's over a week. How do I get a real status on the issue and the planned fix. How can I raise a case. If it carries on I will have to leave and get a new carrier and break my contract. Please advise. Yes it works elsewhere fine. Yes I have rebooted and reseated my sim etc etc. Thanks. 

Hi we have just switched back to ID mobile me and my wife and we've had our numbers ported over but we cannot text each other the texts keep going to the other numbers that come with the phone the numbers where ported yesterday but we still can't text each other on our new phones.

I am not getting any text messages in my iphone 15 pro max phone from past few months

I am stranded in Tyrol where my unlimited internet access on ID mobile fails to connect me to the world. Please urgently look into this and send me a link to connect me to the world. This is why I picked the unlimited internet access contract.Thanks.

Until recently, this was working fine. I can no longer send or receive texts, I’ve tried all the recommended methods in the community. I ported my number, not sure if this has something to do with it but I can’t change my number in my phone, as it sends a text to phone for verification but I can’t receive the text! Not sure what’s next.

Hi, my postcode is WN4 0DD and I've had no phone, texts or data for two weeks now. There is however a signal. iDs site says there's an issue but how long is this going to go on? I want to install a vital banking app. and it needs a text code. I have mobility issues and it's not that simple for me to get out to where there's a good signal.

I was with Tesco Mobile and seriously regret moving across. Before I moved across, I checked my areas signal and was shown 5G and 4G were good within my area. But this is far from the truth, I barely get one bar on my Google Pixel 8a living in the PO11 postcode.I seriously regret moving across but am stuck with ID Mobile unless I fork out £200+ to buy out my contract. I feel ripped off as the promised service doesn’t match the actual service.

My wife and I are both with iD mobile, when we phone our local vet we can hear them answer, but they cannot hear us. The same issue occurs using WiFi and 4g/5g. But when we are out of the area and using mobile transmitter, we have no issue. We can communicate ok with a landline, so clearly it's a mobile issue. My wife and I have different Samsung phones with same issue. We are at a loss with ideas.