In my 30+ years of owning a mobile phone, this network has to be the worst I've ever experienced! As well as that it also has the worst customer services I've come across, I don't think it a coincidence that you have no direct contact number,instead you have to come on a forum to try and get any assistance. My contract couldn't come to an end soon enough and I for one will never give this firm my business again and I will make sure everyone I know steers well clear of it also.

Hi, I’ve recently moved to a new area and have no signal at all in the whole area. I cannot even receive a message for hours, until leaving the area. In surrounding towns my connection is perfectly fine, it is just this town but it is the whole area. I have checked the network coverage and it says my connection should be great inside and outside. My phone is 4G and 5G compatible and is an iPhone 16. 

I keep getting the ! symbol and then my data connection is lost. I have loads of data allowance.

Since moving into my new flat, I cannot receive any calls. I thought this might be a hardware issue but I am able to receive calls from most other areas. I realise it was only when in my new flat.I don’t get any notice that a call is coming in and it doesn’t appear in my missed calls list, all I get is a text message from “Missed Calls” with text from all the calls missed, their number and when. My phone is an IPhone 12My postcode is E17 5HD I need urgent help as am missing a lot of important medical calls as a result.

Since moving into my new flat, I cannot receive any calls. I thought this might be a hardware issue but I am able to receive calls from most other areas. I realise it was only when in my new flat.I don’t get any notice that a call is coming in and it doesn’t appear in my missed calls list, all I get is a text message from “Missed Calls” with text from all the calls missed, their number and when. My phone is an IPhone 12My postcode is E17 5HD I need urgent help as am missing a lot of important medical calls as a result.

My phone has not been working since Thursday. It does not allow me to connect a card from any network. It is definitely unlocked. The SIM card inserted into another phone does not work. I am writing to you for the second time. This is not serious. I have a lot of stress because of this and problems with doing my job. I have been to the service, contacted Apple and EE, and no one sees a problem. It was noticed that ID Mobile indicated that the phone is lost or stolen. This is a lie. I am its owner, and I always have. Please remove the fault immediately. If not, please provide information regarding the termination of the contract due to your fault.

Recently switch to ID Mobile  ( 2 days) Checked Network coverage  but now still same problem .phone : Iphone 15 pro maxNetwork : 1 signal bar sometime 2 bar after aeroplane mode on and off. ( indoor)Postcode : SS2 5FY Restart done already .Any help Please .

Good morning.I have been using the reception checker as reception  is terrible for months now and keep getting the same message that ID mobile are aware of issues in the area (s80) and are working quickly to resolve the issues. What are the issues and why is it taking so long? I am running out of patience  and am considering  moving providers. Thanks Paul 

Grateful for any help suggestions or just a hand hold, I am going INSANE Purchased above model from Amazon Replaced with a new SIM  SIM works fine in old rugged phone (Ulefone) Black view phone does not seem to pick up 4G signal I now realise its not a supported phone by ID (Three) but neither is my old rugged phone (Ulefone) I just don’t understand LIke everyone else, I cannot be without a working phone.  I am a carer for my Father who is nearly 90 years old and I no longer have a landline / I live alone so have no access to phone This is the worst phone upgrade ever and am being sent very mad Posting in coverage and network but please let me know if this is not the best place for advice  Thanks for listening to my rant ! ;-)

Hi, I’ve recently joined ID mobile. I’m experiencing ridiculously poor signal in my work place. I have never ever had issues with my previous provider. It worries me as my children would not be able to contact me if there was an emergency and I have also missed important calls due to this. the issue isn’t with the phone. Is anyone able to offer advice or if they have had the same sort of issue, what was done (if anything) to rectify this? Thanks 

Hello for tha last three days, I am not able to send or receive any calls or messages. I am with the service for two months now.I had 0 bar coverage for those days, I thought some network issues ove rthe weekend.  Today on Monday there is no covergae once I restarted my phone.  No bar, no access point anymore. The payment is set to direct debit and last payment was susccesfull. next payment on 6th OCT 

Hi,my wife, my son and I are all with Id mobile and we are having issues with receiving incoming calls and texts to our phones which is supposed to be unlimited.  calls don’t come through and nor do text messages  

Hi. I have been having trouble with the network coverage, calls and data have been a real issue ever since I joined ID mobile am not happy with service, I would like to switch but am not happy on paying the reminder of contract, am happy to keep the handset and pay monthly for it but not the sim, could you please kindly help me 

All 3, iD and SMARTY  fcuked up .. internet SHI!T  what a fkin JOKE 1MB download speed !  I had 20- 30 MB/s  b4 !

Several days ago, I checked the service status page and it says there's an issue in my area. Tomorrow will be the 4th day. The service status page doesn't give any indication of when the problem will be resolved. How long is it likely to be out for? Is there going to be a discount on my bill this month given I'm not receiving the service I'm paying for? 

How can I make calls that last longer than 2 minutes,every call I makes cuts off around 2 minutes - I have tried with and without Wi-Fi   

I've had no service for a week, gone into store and they changed my sim card. This worked for 2 hours and it's back to the same. I can only use my phone on WiFi.

HiI'm hoping someone can help. Ive moved to Leeds for university and since I have gone I cannnot receive text messages on my iPhone. I really do this to work as I am waiting for someone to text me. Has anyone else had this happen and what did you do ? 

I am not receiving any tx messages at all or sometimes takes days to come through. I have an iPhone, I have already tried reset my network settings and nothing and I have restarted my phone a couple of times now. Still nothing. pe28 5wg

When I first got my iD SIM card, everything was fine, but suddenly, I’ve just been unable to receive any text messages. This means no one-time passwords for websites and my bank transfers. It’s really important I get this fixed soon. Sometimes I get text messages flooding in when I’m in a car in some random area, and then never again. I’ve turned my phone off and on again (didn’t work) and took the sim card out and then put it back in again (also didn’t work.) What am I meant to do?  This happened in the last week or so. I want to reiterate that I can call people, but I’m not able to send or receive any text messages. 

I cannot make some calls to certain businesses 

My signal in new property is very poor no signal getting too my phone and less i am out doors 

Normal calls won’t work both outgoing and incoming. I have to make all calls via WiFi or using internet. Why isn’t it working? 

I’ve had no service on my iPhone 16 for over a week, and there’s been no coverage or network issues reported for idmobile. I’ve changed my sim from an eSIM to a SIM card and they both have no service. Not sure why this has happened or how this can be fixed.

Hello Good day. I have upgraded my plan yesterday but until now I haven't receive anything yet like email or confirmation after the upgrade. Can you please update me whats going on on my update.