I cannot receive short code SMS messages used for account verification for my 2 Banks, Paypal, my NHS app and the psychiatry service I use to get my ADHD meds. I have an eSIM.I was with idMobile until very recently, when I ported away and then back again to keep my number after securing a very good new contract deal from a third-party seller, pay monthly, 24 months.I had never had an issue before with idMobile, and my last contract with them only ended a few weeks ago. I’ve checked all the settings I can possibly find having read the threads on this forum, and still nothing.Can this be sorted ASAP please, because it is urgent.

All my incoming calls go straight to voicemail. This is not due to the call forwarding option on settings

Terrible Coverage - Want to Transfer My Number Back to My Original Provider but Keep My Contract to Full TermHi, I moved from O2 but didn’t realise that despite living in Central Edinburgh, how terrible your coverage would be in my basement flat.  Can’t make or receive any calls clearly without stepping outside onto the street or into the garden.  I’m planning to pick up a new contract with a better provider and want to move my number but the PAC process seems to mean my contract has ended.  Can I get a new number for my ID mobile contract whilst moving my number to another provider?

Every-time i try to log into Three WiFi  on London underground, I always get a message “ Please Insert a valid USIM card? Any help would be appreciated 

 Dear iD Mobile Customer Support, I have been a customer with iD Mobile for approximately a year, and until recently, I have been generally satisfied with the service. However, over the past few weeks I have experienced recurring issues with signal loss. The only way to restore connection is by restarting my phone, which has become increasingly disruptive. This problem occurs frequently during my working hours while I am out completing deliveries, where reliable service is essential. The repeated interruptions are not only inconvenient but are also beginning to negatively impact my work. Given the amount I am paying each month for my plan, I do not feel I am receiving the level of service I am entitled to. This is very disappointing, and I would appreciate this matter being investigated and resolved as a priority. If the issue persists, I will be left with no option but to consider alternative providers. I look forward t

Just joined ID and so far very unimpressed, your network cannot handle signal in any building and only seems to work in open air !!  Signal shows 4g 1bar as standard and performs like 48k dial  up then jumps to 5g as soon as outside again ! This is the same in any building in the centre of a town !I was previously with Vodafone and had superb coverage consistently  I am aware you have merged with Vodafone I need to know how soon you  will be mast sharing around Norfolk as this will fix the issue  and should make id mobile the best option overall for both price and coverage , 

So basically I have 2 iphones, 13 & 16e. The 13 using a vodafone sim only plan & the 16e is an ID pay monthly. However my 13 is completely broken and is my main phone for contact. I’ve tried putting the sim into the 16e it reads in the settings but won’t show up on the top of the screen. I don’t know what to do to fix this. I was also wondering if I could merge the 2 sims to one. Any advice?

So basically I have 2 iphones, 13 & 16e. The 13 using a vodafone sim only plan & the 16e is an ID pay monthly. However my 13 is completely broken and is my main phone for contact. I’ve tried putting the sim into the 16e it reads in the settings but won’t show up on the top of the screen. I don’t know what to do to fix this. I was also wondering if I could merge the 2 sims to one. Any advice?

I’ve contacted iD Mobile twice about a recurring issue with my calls not connecting, both at home and outside. When I make a call, it shows as ringing on my phone, but it connects for the other person — they can hear me, but I hear nothing. I’ve been told to turn off FaceTime (no effect), that it was down to my WiFi (it happens on and off WiFi), and to remove and reinsert my SIM (this actually made the problem worse). The problem has now escalated: People trying to call me are often unable to get through and are sent straight to voicemail, even when I am not on a call. This has included urgent calls from the police. At the weekend I was in a situation where I needed to call the police myself, and my phone simply wouldn’t connect.  This is unacceptable and raises serious safety concerns. I’ve followed every instruction given, but the issue persists, and I keep getting pushed back to basic trou

Sim not working

Why is my signal down  ?

I am a new customer and I am not receiving OTP text messages from my bank or another company.please help!

I have very poor signal strength at home despite the coverage checker stating it to be excellent within this location  

I can't receive or make calls for 3 days and counting now. I am based in London E14! This is unacceptable, I have missed important calls and this doesn't seem it’s being resolved! 

Messages are not sending, triedrestarting phone and checked not in airplane mode, till have credit,what can I do 

My messages are not sending, I've tried restarting my phone and checked airplane mode is off- what can I do? I've got a Samsung phone 

How can I call 0300 numbers....are they set in the plan or do you haven't ask provider to give access

For the past month or so I've had no access to 4 or 5g at my home address. It will connect but soon drops out. I'm better off using 3g but it is awfully slow. According to the status checker there's a problem in my area (BB1) that they are "working on" but they've been working on it for weeks! What's the problem and when might it be fixed? Does anyone else have the same issues at home (my connection everywhere else is fine). 

In my 30+ years of owning a mobile phone, this network has to be the worst I've ever experienced! As well as that it also has the worst customer services I've come across, I don't think it a coincidence that you have no direct contact number,instead you have to come on a forum to try and get any assistance. My contract couldn't come to an end soon enough and I for one will never give this firm my business again and I will make sure everyone I know steers well clear of it also.

Hi, I’ve recently moved to a new area and have no signal at all in the whole area. I cannot even receive a message for hours, until leaving the area. In surrounding towns my connection is perfectly fine, it is just this town but it is the whole area. I have checked the network coverage and it says my connection should be great inside and outside. My phone is 4G and 5G compatible and is an iPhone 16. 

I keep getting the ! symbol and then my data connection is lost. I have loads of data allowance.

Since moving into my new flat, I cannot receive any calls. I thought this might be a hardware issue but I am able to receive calls from most other areas. I realise it was only when in my new flat.I don’t get any notice that a call is coming in and it doesn’t appear in my missed calls list, all I get is a text message from “Missed Calls” with text from all the calls missed, their number and when. My phone is an IPhone 12My postcode is E17 5HD I need urgent help as am missing a lot of important medical calls as a result.

Since moving into my new flat, I cannot receive any calls. I thought this might be a hardware issue but I am able to receive calls from most other areas. I realise it was only when in my new flat.I don’t get any notice that a call is coming in and it doesn’t appear in my missed calls list, all I get is a text message from “Missed Calls” with text from all the calls missed, their number and when. My phone is an IPhone 12My postcode is E17 5HD I need urgent help as am missing a lot of important medical calls as a result.

My phone has not been working since Thursday. It does not allow me to connect a card from any network. It is definitely unlocked. The SIM card inserted into another phone does not work. I am writing to you for the second time. This is not serious. I have a lot of stress because of this and problems with doing my job. I have been to the service, contacted Apple and EE, and no one sees a problem. It was noticed that ID Mobile indicated that the phone is lost or stolen. This is a lie. I am its owner, and I always have. Please remove the fault immediately. If not, please provide information regarding the termination of the contract due to your fault.

Recently switch to ID Mobile  ( 2 days) Checked Network coverage  but now still same problem .phone : Iphone 15 pro maxNetwork : 1 signal bar sometime 2 bar after aeroplane mode on and off. ( indoor)Postcode : SS2 5FY Restart done already .Any help Please .