I want to come out of this contract. I am having the worst time ever. The eith ID mobile, since the day I Ve had it, I've never had complete network, even tried my SIM card in different phones. I've sent my phone  to be repaired, thinking it was the phone  problem. This is affecting my work. And my social life There is no way to contact you over the phone. Very poor service and communication

For the past month then mobile signal quality has been poor (postcode area L40 0SG)Calls distorted, people not being able to hear you etcThe main carrier is also affected 3 mobile which is what we usAny updates 

Tried ressetting network, flight mode on and then off, wifi calling on/off. Nothing seems to improve experience

In Wokingham RG40 1LQ areaSadly I have to leave IDmobile as the signal is so bad I cannot make or receive calls.  Internet does not work either.Ironically I bought the SIM to use in Spain where it worked well as I could change carrier between Vodafone ES, Movistar and Orange (Orange was bad where I was) For engineer informationData rate seems to be either a bandwidth or interference problem as it varies. It's unusable during the day but works early morning around 1am-3am. 

For over a week I have had 0 bars at home. When normally I have 4.Three status says an issue in your area. Normally this lasts a day or 2 rarely. Now it's over a week. How do I get a real status on the issue and the planned fix. How can I raise a case. If it carries on I will have to leave and get a new carrier and break my contract. Please advise. Yes it works elsewhere fine. Yes I have rebooted and reseated my sim etc etc. Thanks. 

Hi we have just switched back to ID mobile me and my wife and we've had our numbers ported over but we cannot text each other the texts keep going to the other numbers that come with the phone the numbers where ported yesterday but we still can't text each other on our new phones.

I am not getting any text messages in my iphone 15 pro max phone from past few months

I am stranded in Tyrol where my unlimited internet access on ID mobile fails to connect me to the world. Please urgently look into this and send me a link to connect me to the world. This is why I picked the unlimited internet access contract.Thanks.

Until recently, this was working fine. I can no longer send or receive texts, I’ve tried all the recommended methods in the community. I ported my number, not sure if this has something to do with it but I can’t change my number in my phone, as it sends a text to phone for verification but I can’t receive the text! Not sure what’s next.

Hi, my postcode is WN4 0DD and I've had no phone, texts or data for two weeks now. There is however a signal. iDs site says there's an issue but how long is this going to go on? I want to install a vital banking app. and it needs a text code. I have mobility issues and it's not that simple for me to get out to where there's a good signal.

I was with Tesco Mobile and seriously regret moving across. Before I moved across, I checked my areas signal and was shown 5G and 4G were good within my area. But this is far from the truth, I barely get one bar on my Google Pixel 8a living in the PO11 postcode.I seriously regret moving across but am stuck with ID Mobile unless I fork out £200+ to buy out my contract. I feel ripped off as the promised service doesn’t match the actual service.

My wife and I are both with iD mobile, when we phone our local vet we can hear them answer, but they cannot hear us. The same issue occurs using WiFi and 4g/5g. But when we are out of the area and using mobile transmitter, we have no issue. We can communicate ok with a landline, so clearly it's a mobile issue. My wife and I have different Samsung phones with same issue. We are at a loss with ideas.

How or who do I log signal issues too? I have 3 lines and where I live over the past few months have had zero service intermittently lasting for days at a time. Even when I do have signal the data won’t work until I get about 2 miles outside of my village. It wasn’t like this in the beginning otherwise I wouldn’t have had multiple lines. I’m now without service again and this is the 3rd day on this occasion already. WiFi calling is poor so can’t rely on that either. Any help would be appreciated.

I am unable to make calls. I have gone through the troubleshooting guide, and put my SIM into the wife's phone which is the same model, is currently on ID, not experiencing any issues, and I still cannot make phone calls.Used the 'live chat' (which is laughable) and the chat not just sends you to a guide about 3G being switched off, without the option to chat with an agent.  

The past few weeks my mobile data hasn’t been working, despite displaying 5G and full service. If I reset my network settings it works for a short period afterwards then drops off again. Network coverage in the areas this is happening reports no issues.  I have an iPhone 16 pro that’s on the most recent ISO update as of a couple of days ago - so this issue was happening both before and after the update.  I tried to log this earlier but could not open the app as no signal, couldn’t google coverage as no signal, just had to tether to my work mobile to load my bus ticket etc. I can basically only use messaging platforms away from home. This has occurred in Bradford, Leeds, Wellingborough, Manchester & Salford within the past couple of weeks.  

Hello Chaps,Wondering if someone ‘iD’ could advise on signal issues in the Havant area?For a couple of months now, I’ve had next to no data service in PO9 1 (anywhere from the A27 in Havant, towards mid-Hayling, basically).Most recently I’ll have two or three bars of 4G signal and absolutely no data whatsoever until I turn airplane mode on and off again - eSIM, for reference.Other times, there’ll be ~2bars of signal/ maybe -90>-105dBm RSRP and such little data that I can’t even open a webpage - although there’s bandwidth there, as I can have it connect to a VPN if I try.Is there ‘heavy utilisation’ on local towers? - The same area on O2 and Vodafone gives slow, but usable data in the same areas.My workplace at PO9 1QJ has hundreds of people and my issues are replicated with at least a handful of other people on iD (that I’ve spoken to).Thanks,Tom

Hi.I recently switched to a 12 month ID Mobile from Vodafone and opted for an eSim in my Samsung S24Plus phone (purchased from Samsung directly). However, I no longer have the option of “WiFi Calling” in the Connections menu. I have followed numerous suggestions. Has anyone else had this issue and found a way to get the enable “WiFi Calling” toggle switch in the connections settings to become available?Thanks

Hi, I have just joined iD and I have not had the greatest start with it. I'm in London today and supposedly have full 5G coverage, phone says no issues and shows 5G, but I've just had a phonecall drop out maybe 10 times and I've had the ring the person back. I have not seen the screen when its done this so not sure what message comes up. Conversely at other times such as on the train up here I am losing data signal when it appears I should have full bars and I have had to restart my phone to get signal again.  Any help appreciated 👍 

With the SIM fitted to a pure 3G phone I get no signal at all as expected. When in 4G-capable phones (without VoLTE - not in the supported list) I get a 4G+ indication and data connectivity but phone and text send/receive is sporadic (but possibly working most of the time).I’d have though there is a possibility of dropping down to 2G in other networks, but Three never had that…  

What's up with the signal in Strangford Co Down? BT307LS It's been useless for days 

My daughters iPhone 13 has suddenly stopped working when on 4G. She can send iMessages but can’t use any social media. We have tried resetting network settings, airplane mode etc…. Any ideas? Thanks all

My phone is stating that I am not registered with a network

I have used the website tools to confirm there are no network issues in my area, coverage is generally good a reflected by the coverage map. Please can you assist in identifying and resolving the issue I am experiencing? 

Not sure whats going on, but my connection has been extremely slow for the past 2 days in a row, with frequent dropouts. Can someone advise why, and when it will be fixed? My wife works from home and has really struggled, so this is unnacceptable.

hi, i have recently taken out contract for iphone 16 pro and sim plan. the phone does not receive calls or call people even when on wifi. can only ring through whatsapp. i have used a esim. very fustratimg - not a good service provided!