Getting Started.

Why are you offering me apple tv and other various items when obviously I'm on Samsung.

My husband and I are both with ID, we are both having issues receiving texts. Some come through fine others don’t come through for days! Causing a lot of stress and confusion with elderly parents. Is there a Network issue? We’re in the PO8 postcode region. I’m new to ID and definitely regret leaving my previous provider!

I am IN a 5 G AREA WHY CANTI GET 5 G?

Hello, I recently joined ID Mobile. I am very disappointed to report that the data throttling makes the service almost unusable. When I use my Personal Hotspot to my computer, I get 6Mbps download and 0.36Mbps upload. This is insane! 4G data should be 20Mbps AT LEAST

Hi everyone, I've been with ID a few years. I've got an active SIM and one account for my number. I got a second SIM for my grandfather, which is actively used in his phone now. I don't think I've ever registered his number with an email address (in ID Mobile app nor here). I ordered his SIM using my name, address and email initially. As we need his SIM to be associated with his email account, and with his bank card now, what should I try to do? Thanks for any help, have a good day! Jules

Hi I recently signed up to a 120Gb monthly data plan. On the app although it shows 120gb available it says my plan is for 1.5Gb/month. I have searched on here and it says it is a glitch with the mobile app and not to worry but the same 1.5Gb/month is showing when I log in to your website as well. I just want to confim I’m on the 120Gb/month plan ThanksViktor

Hello , I upgraded 2 phone contracts on 13/3/25 and received 2 Currys £50 gift card but both cards are saying they are inactive and have no balance. Can you help please Thanks Lee

I'm not receiving an SMS / OTP from an Indian bank to activate a account. I'm UK based.

I am having issues with roaming in the USA and been charged twice for the pleasure! How do I get this £40 refunded?

I am trying to resolve an issue with Air China and the only phone number they provide begins 00800 I understand that this is an international freephone number Unfortunately, when I dial it the screen shows “Air China” but there is a voice telling me that it is “unable to connect this call” and there is no ringing tone Why will this call not connect, please?

ID Mobile seem to have the best prices for 24 month contract. Won’t be sim only. Thanks x Sorry if my question is not allowed.

Hi there, I have a £50 gift card and when I try to use it, it says gift card is inactive Thanks Martin

Help. Mobile ID app won't let me in. Codes do not work. Tried 20 times. Need to know when contract ends

Hi there, I've recently moved to yourselves from three. However three cancelled by eSim for apple watch. I see now that you do not support eSim for apple watch. I thought you used three network? So I don't understand why you don't support apple watch?Had I've of know this I would have gone with another provider. This is really disappointing.Are you looking to support this?It is such a shame as you have the best roaming deals, hence why I joined.

Hi, I’ve ordered an iPhone 15 and I’ve received my contract but I’ve forgotten the date in which it will arrive. How do I find this out? I don’t have an iD number or pin or anything. Thank you, a

I tried to activate the 3 mth Apple subscription via this link [REDACTED] unfortunatly it kept crashing on the payment page. I had to go through Apple support to set up an account before using the link. I used the link again but it seems to have only given me 1 week standard free access and not the 3 months promised in this deal. D you have a code I need to share with Apple to activate n=my free 3mths? Maxine

My transfer to iD mobile was apparently completed on the 22nd March. At that point I was unable to make or receive calls or texts so the support team sent me a new SIM card and I did some troubleshooting steps. I can now make calls and send texts but not receive them - I believe this is called a split number port. I spent a while talking with a team member last week about this and they informed me they had passed the issue to the tech team. Today I tried to contact the iD team to get an update on this, after 45 minutes of a team member talking me through the same troubleshooting I had already done and ignoring all attempts from me to ask them to contact the tech team for an update, they finally checked my record and found no request to IT had been made. They then attempted to get me to do more troubleshooting so they could process the request, and provide evidence of the issue - I am not sure how I can evidence non-receipt of calls and texts, other than that I have received none since switching. Given this, the request has still not been made. I had 1 and a half hours of my time wasted today in this conversation, and a further two weeks wasted as I should never have switched in the first place with these issues. Added to this, I still haven’t received the gift card for joining to even offset some of this. Please can a staff member of iD mobile escalate this to the tech team so I can have this resolved and use my phone again! And secondarily, please email me my gift card for joining

Dear iD Mobile Customer Support, I hope you’re doing well. I have been with iD Mobile for the past six months, consistently making my payments on time. However, I have noticed that my payment history is not being reflected on my credit report. I would appreciate it if you could look into this matter and ensure that my payments are being reported correctly to the credit reference agencies. Please let me know if any action is required from my side to resolve this. Looking forward to your response. Best regards, Issam

Hi I am shortly travelling to Abu Dhabi and need to receive a call on my Uk id number. I will be getting an eSIM to use out there for general use but I need this call to come through. How can I ensure the call comes through as when I have been out there before no calls come through?

Tried the 123 & 07782 numbers & voucemail wont set up , plus ive got a “network provider voicemail “ which wont delete

Hi, I recently took up a monthly rolling deal. I've quickly come to realise I'll need more data next month. Is there a way of changing it from next month as the app says under 30 days I can't choose a plan yet. I don't want to renew on the same plan if I can upgrade from the following month. Thanks.

Hi ,I have a message on my screen "WiFi calling not available for SIM 2 (which is new iDmobile sim)"all is activated in settings, for both Sims (SIM 1 is by different provider).I've done all the suggested: rebooted, toggled Airplane mode on off, nothing helps. Is it a faulty SIM? Thanks

I joined idmobile as a friend has a phone on the three network and always gets a great signal / service. However today we were both in the same location and he had a great service whereas I couldn't even get a phone signal, let alone internet. Surely as idmobile runs on the three network I should have had the same service as him! Is the idmobile service somehow inferior to a direct three connection?

How do I UNBAR gambling sites and charge to bill

Can I pay more of an upfront fee on an upgrade. If so how on the app