Getting Started.

I have recently taken out a contract for a phone with a new phone number and handset via a third party. I want to bring my old phone number over to this phone, but my old number is also with ID (was a sim only contract done directly). I am unable to process a pac code in the normal way because it’s the same network , but I do not want to lose my old number. Currently have 2 plans running to keep my number on old phone, please help! jamie

Hello On the last 2 bills I have additional charges for premium messaging even if I did not use any of these services. No number or any info on the bill. Whats going on ID ?

I have just moved from O2 My voice mails do not appear automatically on. my Iphone “voicemails “ I do get voicemail text alerts, but now i have to call a mailbox and wade through the system reading out the number for every message.. i just wanted to ask why it’s different, is it because it was o2 before and it’s a network thing? Or have i missed something when setting up new phone? Thanks

Hi All, It’s my second day with iD mobile and things are not going well. I am trying to activate iMessage and just gives me a loading circle next to my number. Tried 1. Go to Settings2. Messages3. Turn off iMessage.4. Go to General5. Reset6. Reset Network Settings.7. Once the iPhone is open.8. Go to Settings9. Messages Turn ON iMessage.10.This will recognize the new sim and have it verified. Go to Settings.Tap Phone.Tap My Number.Use the delete button to remove the old number.Use the keypad to enter the new number.Tap Save 3x new eSim. Apple support say everything is setup fine. Was working fine the other day. Any help would be greatly be appreciated. Many thanks.

I have just received my email through to advise my current bill is £48.36. I appreciate there is an increase CPI each April but according to the calculator my bill should be £42.75 up from £39.99. I have not used any additional allowances or changed my direct debit date so why is there an increase of around £6 extra for this month. My wife has an ID mobile account and her’s is the same.

I had my number ported across to the id SIM. RCS messaging still shows as the original id number. I've tried uninstalling the app, clearing cache, unregistering the original id number from my Google account, pretty much everything that I've seen suggested online, to no avail. When I click to verify my number and add by ported number, it comes up saying RCS messaging isn't available on this device even though it does work on the original id mobile number. Any ideas? Thanks

I got a new Samsung A36 from Currys earlier this month and signed up for a two year contract with ID Mobile. I was advised in the shop that I can claim a smart watch and fast charger by going on the ID Mobile website, but I can’t see it. Have I been conned by Currys? I can’t see any chat button either on my phone?

I’ve been with ID for years and occasionally update my monthly plan. Since last autumn wifi calling at home doesn’t appear to work at all for incoming calls and after disabling that almost no calls appear to get through (poor cell reception area usually 1 bar 4 or 5G, a few houses either way and there’s a better 1-2 bar 5G signal). Although the iPhone doesn’t ring to inform of an incoming call, the missed call notification pops up seconds later. This has now become serious as no calls from the NHS can get through, recently they redialled 16 times in 90 seconds to no avail. It’s a booking service that can only be delivered over the phone, frustratingly. Yesterday I was standing in a park with good 5G service with a friend and they could not get through receiving a “user not available”. I’ve followed the advice on the forum with regard to changes in Settings > Mobile Services save for the reference to APN which isn’t present in iOS 18? Can you help?

I cannot make calls from Europe i am using the correct codes. it says not authorising

Hi, how do I arrange for my Curry’s gift card to be re delivered to me? DPD tried but I was out and now the tracking says it’s been returned to sender!

I have upgraded my plan that should cone with New phone and headphones. Unfortunately I got an email that says "Although the Google Pixel 8 256GB Rose you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon." What is soon? Also, I cannot claim my promo headphones from Google if I don't have my phone. I'm afraid this promo will end and I still will be without phone.

Hiya I have a pac number from o2. I wish to keep my old number. How do I activate it with you guys? Thanks

Hello, I arrived in Geneva to a message from ID saying I’ve used nearly all my data. It’s only just refreshed and I hardly ever use any of it. Came on to the app to see it saying 497/500gb used. But looking on my phone it says I’ve only used 117gb this current period. What’s going on? I’ve tried all the creating phone etc. Please help as I’m not in France on holiday and really need my data access!

I use an app called ‘Kenwood Traffic powered by INRIX’ this app uses mobile data to send live traffic info to my Garmin satnav. Worked fine until I switched from Vodafone, now it won’t let me log in. The reason I think it is something to do with the network is because if I turn off mobile data in the app I can log in , but off course the app won’t work as it needs mobile data. Any ideas?

Apple TV offer in not in the email all other offer are there. Why Apple TV offer is missing??

Help required. My former provider need you to acknowledge PAC code From Vodafone: Thank you for your request - it looks like you've already asked us for your PAC. Don't worry though, here it is again: [REDACTED]. Remember, it's valid until 2025-05-14.

I’ve just joined ID Mobile, last Thursday. During the setup process I was asked if I’d like to port my existing number, which I did. I filled in the details with the PAC Code etc. I received my new phone on Saturday but the contract summary states that no request was made to switch. I have tried once again to fill in the required details but was unable to do so. I have had no text or email verification that the porting is in progress. Help would be appreciated.

Texts saying not sent but they have been. Looked up what to do on here, gone into iPhone settings - phone - number is showing as new ID number (I’ve kept my old number) but it won’t let me change and save the number.

No matter what setting i chance, clear cache,disable rcs, restart phone etc. I'm unable to receive text messages from ebay. I can receive them.from.my other phone no problem. What's going on? It's only since I've switched to IDmobile and also transfered my number. The number displayed in the messages app is my number. The number that was displayed in rcs was the wrong number and now shows the correct one.

My phone switch over is meant to be today can you tell me when this will happen please

I've lost my phone and want to change my address, but I no longer have access to my number to receive the verification code. i want yo upgrade my current plan and have a new sim

I have been charged £25 to use my phone on a ferry on the 12th April when I literally sent a couple of messages on messenger. I always use my phone on the ferry and never been charged. I actually logged onto the WiFi but I wasn’t informed of any charges until it said I had used all my safety allowance so after but was never informed there could be a charge. I would like this refunded as I certainly did not use that amount

Changed my plan to SIM only which included a £25 gift from Currys. The gift was sent via DPD but I was away on business and couldn’t give them the PIN code. The item has been returned to Currys. How do I get it resent or who do I contact? Cheers...

Hi, I’ve arrived in Dubai today and turned my phone on and received a message 30 seconds later saying I’ve used all my data allowance and I can see I’ve been charged £45 extra on my next bill. I did nothing apart from turn my phone on and then activate airplane mode. How I can get these charges refunded. Or how do I lodge a complaint? Thanks

Roaming has never worked for data had the phone 15 months calls and text work data not I have done all the things suggested on community! I have same phone and plan for son it works, but he is not on holiday with me! Help I need data, many thanks Rebecca