Hi -I want to get a monthly SIM only for my 12 yr old son. Can I use refer a friend for this? Do I keep his SIM on my account or set up a new account? Thanks in advance 

Digidential is it part of your company because they saying if I don't accept their security & protection they delete my account 

Hi there, My data has not been rolled over from the previous month, and I had quite a bit of it left. Anyone have ideas why?? Thanks,Fayyaz 

Hi,I’ve recently tried to redeem the free 3 months for Apple TV using the link provided in the order email. It didn’t work saying “UID missing or incorrect.”Could I have some help with this please?Thanks,

I have used my pac code from EE and my old number transferred. However when i am texting its showing the new number I was given by ID but should still be my old number ?  Thanks 

After contacting Complaints & told wait 48hrs from last Wed 4th June, Still No Credit of £40 received. Contacted Complaints again told 5 Days. After contacting Complaints again No Joy told wait 7 Days.Received at Last, “Hooray Celebrations”ID Mobile finally deposited my Credit owed £40. Anyone with Currys Gift Card pursue it via Complaints. It appears a Lot of People have been given Currys Gift Card that’s Not Activated! 

I want to buy a Samsung Galaxy Watch7 LTE watch, will I be able to connect it to my SIM card?

Dialing my voicemail I get a brief message saying your network does not allow access to this number.

My phone will not make calls 

Hi, anyone can advise me what to do with my gift card that is not working on currys website?  Got it as offer on a upgrade.  Tia

Hello. If i continue after my one month contract and I see ID doing a better deal than I'm currently on how easy is it to upgrade please? 

I requested a switch so I could keep my number and provided my pac. Received the text advising it would happen yesterday, but this morning I have had a text advising the line is active, but it has not switched my number. What do I do?

I have logged into my account with email and password but my information doesn't seem to match (phone number, last name and date of birth). Since I am unsure of what information needs to be input, how do I login?

I was cut off from my conversation 

I recently upgraded my phone but didn't receive an order confirmation email and I need an invoice/order number to claim my Samsung Galaxy Tablet.

Hi there, took out a sim only deal on 25May however I haven’t received a code for the Apple TV offer.  I have checked my emails but can’t find it in any of them. Hope you can help me, Alex

I get the error"UID Missing or incorrect." Please send an updated link

Hi, I’ve recently tried to redeem the free 3 months for Apple TV, Music and Arcade. 2 of the 3 links aren’t working for me, the Arcade and Music ones fail and say “UID missing or incorrect.” The Apple TV link worked fine.Any help would be greatly appreciated. Thanks,David

I have the Motorola razor 50 ultra which I love but has now been back for repair twice due to screen cover lifting. My question is, can I use an old phone for work then my Motorola for evenings etc without having to take the sim out each time? Obviously I would only use one phone at a time and the other will be switched off.  Is there anyway that's possible? Thanks

I am due to upgrade but the phone chooses it gives i do not want. The phone i want shows on the website for a package i would be happy with. How can i do this wihtout cancelling and restarting new contract??

Why has my bill gone up

I spent 3 hours on the phone with your company last Friday, half an hour yesterday & this morning, a lady telephoned me to say that my phone would be delivered on 19th June 2025. Then, this afternoon another lady telephoned me to say that I had to re-order my telephone before it would be delivered. { REMOVED }. Just please let me know whether or not my phone will be delivered!!

Hello,My contract is due for renewal/up grade in September but I want to do it now? How can I find out the remaining cost and more forward with paying it. Thank you