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3492 Topics
G
Community Member
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first bill new customer
I am new to ID and my first bill was due out today which they have taken as you would expect, yet I payed it the day before hand (day early) and they have still taken the payment, what will happen with my SIM as they have taken money from bank account with nothing in ? So when it bounces back will I but cut off even though payed it the day before hand and it's left my account as payed
411
Tyler C
Mumzy
Community Member
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changing tariffs
I sent a fone back and cancelled monthly contract so sim went to pay as u go can I get another monthly contract with new fone and still keep my number withID or is the only way to get off pay as u go is by changing provider
301
Tyler C
E
New
 Contributor
posted inAsk a question.
unable to call a landline number
Hi, I am unable to call a specific landline number. The number is still active, can be called from other mobiles and I can receive calls from the landline too. Please can you assist? Thank you, Elisa
884
Tyler C
CosRam
New
 Contributor
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Spending Cap
How to increase or decrease spending cap on idmobile app? There is no option to do it
1414
N
M
New
 Contributor
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Can’t access voicemail abroad
I am in Dubai and cannot access my voicemail. I have roaming turned on and appear to be connected to a network. I have texts saying ‘phone this +44 number to access voicemail’ and when I try this there is no connection. I have tried phoning 123 and again no connection. I have WiFi on and WiFi calling turned on also. When my husband sat next to me phones my phone it goes straight to voicemail. What do I need to do to get my messages? Thank you
43412
Tyler C
W
New
 Contributor
posted inAsk a question.
I can't call
my account it is clear, pay bill a ready but I can't call and sen message. It is disappointing service.
354
Tyler C
L
Active Contributor
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Contract end date
How can I see how many months I have left of the contract?
6008
Tyler C
M
Active Contributor
posted inAsk a question.
IMEI number blocked as phone was missing. Now have phone back but cant use. Please help
Three years ago I asked for my phone to be blocked as police had it as part of investigation . They have now returned it to me as no further action was taken but I still cant use it due to ID blocking it. Can the phone be unblocked?
61224
Daz_S
C
New
 Contributor
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sim only cancel disconnecting
I want to cancel my disconnecting request and stay with id mobile .can't get any assistance with it ...what are my next steps ?
91
N
J
New
 Contributor
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Moving to SIM only amd keeping number
I am looking to move from a pay monthly plan to a SIM only plan, staying with ID mobile and wanting to keep my number. Do I need a PAC code for this or will I automatically keep my number?
3345
Kash M
R
New
 Contributor
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My contract is due to end this month, how can I cancel the contract?
My contract is due to end this month, how can I cancel the contract?
2255
Kash M
Stephanie Share
Community Member
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how do i upgrade to unlimited data onto my current plan?
I would like to change my data allowance to unlimited. How do I do that without talking to a person as you cannot speak to them on the phone.
1522
N
R
Community Member
asked inAsk a question.
roaming in Switzerland
I have an unlimited data package, what does this mean in terms of my data roaming options in Switzerland? Thanks!
2032
Kash M
Hugh Hunter
Community Member
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Roaming
How do I get service in Australia and New Zealand
252
Kash M
G
Community Member
posted inAsk a question.
messages
Some messages are sending as SmS even to fellow iPhone users. I gave SMS switched off in settings . I have switched messages off and on. I have switched phone off and on. Just seems random.. some are sending blue and others green … even between 2 iPhones
261
Kash M
A
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delete Community account
How do I delete my community account and questions/answers ?
10014
A
D
New
 Contributor
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My direct debit change is not showing after 10 days with bank
I changed my direct debit to another bank (Monzo) and it is yet to appear at that end. I understand some banks don't have the DD visible until a payment is made but that is not the case with Monzo. My other DDs changed on the same day also appear without having made a payment yet. The Monzo help page suggests if I don't see it after 7 days to contact ID and ask when they are sending the details. It's now been 10 days. I'm assuming this will be a live chat with someone during open hours problem? But wondering if anyone else has had problems moving their direct debit manually? It is showing as the new bank details in my payment section of the ID app.
673
N
M
Active Contributor
posted inAsk a question.
OTP not being Received
I am not receiving OTP from Amazon. I have turned phone off and on with no success. I have tried another carrier sim card with success but can't get it working with ID sim card. Any ideas please?
39418
N
Clare Armstrong
Community Member
asked inAsk a question.
bill
Why is my bill going up next month when I signed up was told it was 41.99 per month?
941
Kash M
R
New
 Contributor
asked inAsk a question.
How to change start date of number transfer after submitting PAc cide
Yesterday I subscribed to IDMobile and submitted my PAC code for my existing number to be ported across. I was given a date of the 15th January for this. I want to change this to the 25th January. How do I do it. The Live Chat feature in the website gets me nowhere nor does ringing the help numbers given. Can it be done through here using this as my request therefor?
2714
N
M
New
 Contributor
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transaction number problems
I can’t find my transaction number, deleted most of the relevant emails
943
Kash M
J
Community Member
asked inAsk a question.
New SIM for iphone16
I am funding an ID mobile account for my mother. She is about to move from an iphone 6S to an iphone 16 pro max. I understand she needs a different SIM card. How do I go about requesting one to be sent to her and is there a danger of her old phone being cut off before the new one starts working?
572
N
L
Community Member
asked inAsk a question.
starting up
Phone received today (13th) but switching date to retain my number is 20th Jan. Does this mean I cannot start up the phone until that date?
301
N
C
Community Member
asked inAsk a question.
cant make calls
Can’t make calls, says call failed ! Help !!
251
Kash M
M
Community Member
posted inAsk a question.
Can't receive texts or calls sent to full international number
Hi, I have just ported a Pixel 9 Pro phone from O2 to ID. I can receive texts sent to 07xxx but any texts sent to +44 7xxx aren’t received. The sender gets a message to say that sending failed. I have restarted the phone, reinserted the SIM, disabled and re-enabled all international settings on the account, but they still won’t deliver. Any ideas? Thanks
251
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