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3638 Topics
Dan Nolan
Community Member
posted inAsk a question.
Not receiving OTP sms
Hi has anyone had any problems receiving OTP sms when trying to sign up for UAE pass for holiday. Ive tried multiple times and checked the settings and contacted the Uaepass who said its been sent. Any help would be greatly appreciated.
3281
N
K
Community Member
asked inAsk a question.
Incoming and outgoing calls
Phone not doing outgoing calls or incoming calls -Gloucester - can still make calls through messenger etc
195645
Kash M
Sarah1977
Community Member
posted inAsk a question.
change name on account
Hi I have a few accounts for my children now my daughter is an adult she wants to take over her account with her details. I see by reading through the questions you cant change the name but can change bank details so I went to do this but it says the account details have to be in my name and address?? So can this not be done putting it in my daughter’s bank details? Thanks
1461
Kash M
Allan Brew
New
 Contributor
asked inAsk a question.
Bundle payment not actioned
Yet again, I'm trying to buy a bundle. I click the order I'm then taken to my card app to confirm order but payment not received by my account and just taken through the process again ! This has happened before and I have later found out, several payments had been made ??
173
N
P
New
 Contributor
asked inAsk a question.
can’t receive calls
I have not been able to receive calls for 4 days now and have exhausted all the recommendations on the ID site for resolution. is there any chance that a person can assist me.
533
Kash M
B
New
 Contributor
asked inAsk a question.
Now have 2 accounts by mistake
I thought I had ordered an upgrade for my rolling monthly sim only plan but I’ve now got another sim coming with a different number. So now I’ve got 2 contracts. How do I cancel my original contract and keep my old number with my new sim when it arrives probably tomorrow? I did ask this question yesterday but it’s dissapeared
893
Kash M
C
New
 Contributor
asked inAsk a question.
roaming
can i add Thailand to my roaming package
632
Kash M
P
Active Contributor
asked inAsk a question.
does phone ring when roamjng is rurned ofd?
Hi, my mum went on holiday to Tunisia She says she turned roaming off. However, when she got the bill, she has been charged for receiving calls from her nephew. So, what does turning roaming off actually do? If roaming is turned of, will your phone ring? will you get SMS messages. Cheers in advance, Paul.
271
Kash M
A
Community Member
posted inAsk a question.
my number appears invalid to some callers
I transferred to iD recently and have had nothing but problems. The porting took more than a week and I am now realising that there are more issues because when some people call me they get an ‘invalid number’ message. I’m so fed up - have never experienced an issue when switching between providers. Please help
341
N
R
Community Member
posted inAsk a question.
refumd overpayment
In Dec 24 I transferred my Direct Debit payment to a different bank using the approved banking scheme however ID mobile did not take the money I then responded to var emails from ID mobile re overdue payment by making a Direct Ddbit card payment which went through fine then a few days later ID mobile took the alleged defaulted /missing Direct Debit, net result I effectively paid the same bill £7 again. This over payment needs refunding. the issue seems to be entirely with ID mobile systems as I am experiencing the Exact same issue with my wife’s ID mobile account (which is paid from my bank) which ID failed to take from the corrected set up Direct Debit then subsequently took after a debit card payment which is now pending absolute nightmare somebody please sort this
351
Kash M
R
New
 Contributor
asked inAsk a question.
travelling abroad
Will I get I get charged using minutes texts and data whilst on holiday in the Canary Islands?
703
Tyler C
Jfran
New
 Contributor
asked inAsk a question.
refund for lack of service
How can I get a refund for the lack of service? I have not been able to make or receive calls for a few days now. Any ideas
1194
Kash M
G
Community Member
posted inAsk a question.
Outage
How do I claim compensation for last weeks outage?
441
Kash M
Maggsy
Community Member
asked inAsk a question.
website
Speak to advisor
152
N
Mary Ridley
New
 Contributor
posted inAsk a question.
service outraged
When you had the outraged on Thursday Friday 23/24 Jan 25, where we were unable to receive, make calls, access voicemail, leaving us stranded, why weren't we sent a text to say system was down, we certainly get one when bill is due
361
Kash M
liamblue
Community Member
asked inAsk a question.
i got make or receive any calls
Hi I'm not happy with this it's been 4 days now with no calls or anything I can't even get hold of someone to speak to , this is unacceptable
241
Kash M
K
New
 Contributor
asked inAsk a question.
Why is my number switching taking so long?
I’m frustrated! I gave my PAC code and preferred switchover date (Friday 24 Jan) when I signed up to ID mobile. I’ve checked with my previous provider and they said it has been requested for the 31st! I use this number for work and I can’t wait that long. Any idea how I expedite the switch?
1053
N
P
Active Contributor
asked inAsk a question.
Phone Outage
Can I receive compensatin for not being able to make calls for two days ,please .
523
N
K
New
 Contributor
posted inAsk a question.
order confirmation
I haven't received my order confirmation via email
673
N
J
New
 Contributor
posted inAsk a question.
No phone signal/internet for 5days!
I have been without a phone signal/internet since last Thursday (23rd Jan) unless connected to WiFi at home. This has resulted in me missing 4 very important phonecalls/messages/appointments. I would like this rectified ASAP!
795
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P
Active Contributor
posted inAsk a question.
call charges when roaming turned off
Hi, my mum went on holiday to Tunisia She says she turned roaming off. However, when she got the bill, she has been charged for receiving calls from her nephew. So, what does turning roaming off actually do? If roaming is turned of, will your phone ring? will you get SMS messages. Cheers in advance, Paul.
936
N
Rajan Bedi
New
 Contributor
asked inAsk a question.
Return call voicemail
How do I call the person who left a voicemail?
357
N
Darren Heasman
New
 Contributor
posted inAsk a question.
pac code
The day I requested my phone number to be switched to id mobile from three has passed and still hasn't been transferred, when will this happen? Also chatbot button doesn't appear and I have found no way of contacting id mobile?
618
N
R
Community Member
posted inAsk a question.
no network coverage … ? help please
191
Tyler C
J
New
 Contributor
posted inAsk a question.
hidden charges
Hi Tyler £39 seems like alot money for changing the DD date a couple of days ive changed direct debit dates before and never had a charge I find it disingenuous to not state that.
261
Tyler C
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