I paid my bill at 3pm. On account it's still showing it hasn't been paid. It has been taken from my bank account 

I can’t use the online chat - it says “not delivered”. I’ve changed browser to chrome and am getting very frustrated that there is no way of speaking to customer services 

 I’m reaching out to share an ongoing issue I’ve been experiencing with obtaining the correct proof of usage document for my phone. Despite multiple attempts and several emails back and forth with customer service, I have been consistently provided with incorrect information regarding my device’s usage history.The situation has caused significant delays, as the incorrect information provided has been rejected by my insurance company, and I have not yet received a document reflecting the accurate usage details.I have followed all requested steps, including providing my account and security details multiple times, but the issue remains unresolved. I have even received documents for a completely different device at times, which has been quite frustrating.Has anyone else experienced similar problems with obtaining proof of usage, or does anyone have any advice on how to escalate this matter? I would appreciate any insights from the community, as this issue ha

I have paid for 5 days of data roaming in the USA but I haven’t been able to get it to work.  I have enabled data roaming, switched network to auto and reset network settings.  It still doesn’t work.

My phone says can’t make calls due to spend cap but I’ve got unlimited calls, also more often than not when I try to make calls I’ve no service but other people on different networks have no problem, this is no good for me as I am disabled and could need the phone in an emergency regardsKaren 

HiI'm not due to upgrade till 21st may but need a new phone now. Can I change plan and get a new phone now.I'm disabled and need a phone to call for help when needed or the balance It's rather urgent 

My pixel 9 pro has stopped working I've had it for 3 months on a pay monthly deal. Do I just take it back to Currys?

Hi I have not received a we code for my new phone can you please send me one or a sim

I have an e-sim in my phone that will not turn on anymore.I need my e-sim to integrate it to my new phone but it seems I can only use the QR code once. how can I connect it to my new phone without using the previous one that is not working anymore ?Best,

Can I use my mobile phone number in the USA and how much,  or could I purchase a sim to use in the USA?

Hi I've just checked and ID have overcharged me this month on my bill and added extra charges plus VAT.I dont understand as I didn't go over my monthly allowance and it doesn't explain bill what I've been overcharged for. Is this system error or way to make complaint, does anyone know where I can make complaint about this. Thank you 

I have upgraded my phone on Saturday, and accidentally ordered an e SIM. My new phone won't arrive until Wednesday and I can't use my phone now as it says I have no network and all I get is emergency calls only. Can't find any answers on the awful chat bot and literally want to speak to someone. Fed up with the whole set up

Hi,My 81 year old Dad lost his phone last week so I've been trying to sort a new sim for him for the last 3 days and have hit a wall with the situation.Dad lost his phone which obviously had his sim inside. We managed to login to his account in a web browser and report the phone and sim as lost. Next I tried to order him a new sim through the website only to find I couldn't login to his account without his phone for verification. Then I called customer service who advised I could collect a sim from the local Currys branch or have one sent via post within a few working days.I opted to go to Currys to save waiting, attended the store to be told they didn't issue replacement sims and could offer a PAYG sim or a contract  I explained we spoke to ID CS and they said the store would issue a replacement sim. The staff member went away and returned with a sim package, stating I could register it at home via phone, the app or website.I then attempted

I transferred my number from o2 back in September 24, but when I send a text it is still using the original number that iD allocated for me. How do I update it to my o2 number? Thanks. 

My contract runs out in May. I can upgrade in March. I’ve seen many posts here saying to go from Pay Monthly to SIM Only you have to leave iD and then come back. This seems a bit backwards to go forwardsDoes anyone know if this is still the case? I also understand if I don’t cancel I will continue to pay my full contract price which I certainly do not want to do.Any help, advice or guidance on this would be great as money has never been so tight.

A very good day to you all. I’ll try and keep this brief. I currently have a Oneplus 5T phone. I am new to ID mobile. I was with BT where I had no problem with my phone using their network. I have signed up to a 12 month sim only contract with iD mobile, at a very good price. I have ported my old number across and my account with BT is now closed. After activating my new sim, I find that I cannot make or receive any calls. I can however, send and receive messages. I have tried using the sim in a friend’s Google Pixel 7a where it does make and receive calls. So the sim works, but it would appear that the network does not. I have researched this site and others and discovered that many iD mobile customers have had or are experiencing similar difficulties. At this point, let me say, that there was no warning before I signed up, that my phone might not be compatible and why would I think it wouldn’t be, when it had worked perfectly on another network. On my phone, In settings, under sim

Do ID mobile 1 month rolling plans allows for WiFi calling as I had read this can improve call quality in areas of poor signal (and I had read on this forum that in certain areas there are some pretty unhappy customers).

Has anyone knows why all of a sudden I have no internet. It is been 3days now I have no internet with my mobile, it works fine before but now I don’t have internet. I’ve tried to chat with the customer service using hotspot with my other mobile phone but it kept on dropping the connection. Is anyone knows the contact number of the customer service? thanks

Happy New Year and hope you can help.  Just started with iD and have an iD number.  I would like to keep my old number and received a PAC.  Can I transfer over my old number (via PAC) and still retain my new number?  I understand my Google Pixel 8a can use dual sims.Thanks.

Hi,My 81 year old Dad lost his phone last week so I've been trying to sort a new sim for him for the last 3 days and have hit a wall this evening with the situation. Dad lost his phone which obviously had his sim inside. We managed to login to his account in a web browser and report the phone and sim as lost. Next I tried to order him a new sim through the website only to find I couldn't login to his account without his phone for verification, this seemed stupid to me. Then I called customer service who advised I could collect a sim from the local Currys branch or have one sent via post within a few working days.I opted to go to Currys to save waiting, attended the store to be told they didn't issue replacement sims and could offer a PAYG sim or a contract 🤔 I explained we spoke to ID CS and they said the store would issue a replacement sim. The staff member went away and returned with a sim package, stating I could register it at home via phone, t

Hello.  Texted several times from old sim/phone to 65075 for transfer of old number but just keep getting a rely to say “we ran into a problem”.

Do  new 1 month sim only contracts increase in each year in Apr and if so by how much or are there no increases once the contract is taken out. 

This is appalling. iPhone 11 Pro user. I moved away from O2 in order to save a few pounds (silly of me) and I have now been with ID mobile for just over a  month - and I am really struggling with it. I initially opted for an eSim but most of the time I couldn’t make phone calls, especially, I seem to have noticed, to other non iPhone users. So three days ago I have opted/replaced the eSim for a physical sim card and inserted it into my phone. At first things seemed to be better but three days later, I still seem unable to make calls to certain numbers. I have an existing claim that’s been escalated through the (pretty useless sorry) live chat agents three or four times now but i am still waiting for the so called ID ‘technical department’, mentioned by the live chat agents continuously as the ones who need to look into the issue but in reality “ghosts” which have never ever once contacted me back despite my issue been now raised several times, to get back to me. I also don’ t unders