Plan Changes & Upgrades.

Hi looking to discuss options for upgrade. 

Hi looking to discuss options for upgrade. 

Hi I’ve upgraded today whoop whoop , however delivery is tmrw and I still haven’t had a confirmation yet or dpd tracking number just wondering if on the phone everything went through or not 

Hi I’ve upgraded today over the phone whoop whoop , however delivery is tmrw and I still haven’t had a confirmation yet or dpd tracking number just wondering if on the phone everything went through or not 

I made a mistake and ordered eSim which doesnt work on my phone.I want cancel my order and make a new one 24 months with phone.I can't log in tho because i dont have a iDmobile telephone number thus i cant cancel order using app.I ordered 24 month contract but it was cancelled as i got 10 £ eSim monthly and need  pass 90 days payment period

Hi please can some contact me need assistance with an order

I want to look into upgrading but says I can’t since I don’t have a direct debit set up however I do have a direct debit set up 

I want to look into upgrading but says I can’t since I don’t have a direct debit set up however I do have a direct debit set up 

Hi I have a sim only plan and want to change the plan for more data but keep getting “opps something went wrong” when i select the new plan and then click accept/proceed. I have clear my cache tried using different browsers and different pc’s but all have the same result. Is thwere anyone in ID mobile support who can help

Has anyone that purchased a Samsung S25 with the £180 'cashback' ever received the payment? I got a notification everything was successful, but they aren't making any payment and being incredibly slow to respond. Does anyone know if Samsung don't provide payment, if there's any recourse with ID mobile? Many thanks

hi i need to change my package because my packe will be finish i try to change my package please contact me i just need now sim deal 

I am trying to upgrade my phone to a sim only deal, every time i go to checkout it asks me to provide an email through the app - but when i go back to the app it tells me there is already an email? I don’t know how to fix it and neeed to upgrade before the end of March 

When upgrading from a phone contract to sim only contract do you keep your existing number and sim Card or does iDmobile  send out a new sim?And if iDmobile sends out new a sim will it have the same existing number already on it to just put in phone and start straight away? 

If I want to upgrade today, will there any charges left  

Hi I have been a customer of yours for a number of years and would like to stay with you but the upgrade offers are not competitive with starting as a new customer. I want would like to upgrade to the Google Pixel 10 pro xl 256gb and if I was a new customer it would be £9 upfront and £35.99 a month after unlimited data. This is less than what I am being offered as an upgrade. Can you match this? 

If I upgrade at the end of my contract to SIM only to save some money, will I automatically keep my number if it's ID to ID or will there still be a switching process?

I have a contract for 90Gb data, why am i only allowed to use 30Gb even though im in the UK. I just upgraded to 90Gb Data to be able to use it all

Suspend monthly plan fr 3 months

 I’ve been looking to upgrade my phone. Initially when I looked (Sunday 8th March) for this contract it was 31.99, I was planning to upgrade. However when I looked yesterday (Monday 9th March) -when I was about to upgrade- the price has gone up to 39.99 a month. 

Do I now cancel my contract after upgrade date, then repurchase, using a PAC to keep my old number. Or do I contact iD Mobile and show them the deal to get a match?  The deal I've found is a double the storage deal, which is ideal, on the new Samsung S26. Not affordable for me on the iD website currently.

I'm looking to upgrade my phone. However the phone (samsung s25 fe) is £27.99pm plus £29 up front cost, compared to £25.99pm with no upfront cost if I was a new customer. This is for 100GB dataCan you not give me this deal instead?

Any help…I purchased a 120gb sim-only contract for a good monthly cost, only issue is I’ve found the 120gb data not enough - my device uses way more.So, rather than worrying about remaining data allowance & be without internet in the interim change/rectification, I do the sensible thing and purchase another 12 month contract but for unlimited data. When the physical sim arrives…I swap that in my device and cancel the original 120gb sim contract (which is still within the 30-day cancellation period).Unfortunately…iDmobile throws a spanner into the works so what should be easy isn’t - I “fail” a credit check…despite 1)being an iDmobile customer already, 2) having no credit issues, 3)being in the highest rate tax bracket…they subsequently cancel the unlimited data sim…I’m told I cannot buy another contract??!Over an hour on the phone speaking to UK carphonewarehouse (guy can’t help), iDmobile customer complaints (who transfers me over to customer s

I have way to much data - I use very little unless I’m travelling and now have nearly 80gb of data… if I switch to a lower plan (will only save a £1 a month lol) would I keep my rollover data?I presume if I am abroad then even with 80gb of data I can only use 30?

  I am told that my order is delayed and is not being delivered till 19/09/2025 but I am also told it’s being delivered on Wednesday?! I have no idea what’s correct and what’s not! please advise 

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys.Sadly NOT.Manager Aden claimed he has emailed Currys Medics Team who should sort this issue.I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again.Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card.Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift CardWe can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s  Continue giving Customers  the run around. &am