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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 510 Topics
  • 1,555 Replies
510 Topics
robclqhn82
Community Member
asked inPlan Changes & Upgrades.
Not Able To Upgrade
Tried to upgrade today to the Motorola Razr 50 and was told I cant upgrade to this phone because the handset was over £20 . I have never heard of this before . What is the point of offering a upgrade if when you try you are told this ? Also thie phone in my upgrade options
442
N
M
Active Contributor
posted inPlan Changes & Upgrades.
1 Gb plan with 1 Gb bonus
I used to get a 1 Gb bonus with my 1 Gb plan, but its not showing up? Has this been withdrawn? I rarely use data, but nice to have the extra bonus data if you travel
152
M
P
Community Member
posted inPlan Changes & Upgrades.
upgrade is wrong
After speaking with someone on live chat and arranging a callback, someone from ID mobile contacted me and we agreed a price for an upgrade (new phone but same plan with unlimited data, calls, texts). My phone is due to be delivered tomorrow but my plan has changed on the app to 100gb data only. What do I do please?
521
N
C
New
 Contributor
asked inPlan Changes & Upgrades.
where is my trade in confirmation or credit?
I’ve already contacted curry’s but no reply and no confirmation even though I have tracked delivery. ID need to do better here, you can’t sit and promote a trade in and it take ages to come through.
815
N
W
New
 Contributor
asked inPlan Changes & Upgrades.
Need help with sim upgrade
I have a monthly contract which ends in 6 days and I want to change it to a sim only. My current contract is under my parent’s name and I will have to take out a new contract in my name. However, I realised I need to give 30 days notice for a cancellation or else my contract will continue as normal. If i cancel it immediately when will I be able to get a sim to ensure I do not pay for two contracts at once. Follow up question as well, when I take out a sim only contract does the billing cycle start immediately or when i activate the sim?
1075
N
D
New
 Contributor
posted inPlan Changes & Upgrades.
trade in not completed
Still waiting for my trade in bag to send my iPhone back to trade in. Been waiting since 10/12/24, emailed the trade up address, but they haven't even got the manners to reply. If this isn't sorted out,I will never use this company again, and will advise my friends and family not to either.
965
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DennMark
New
 Contributor
asked inPlan Changes & Upgrades.
Price match
Do you price match the deal from Carphone Warehouse? I would like to upgrade.
1803
Tyler C
Michael James Curran
New
 Contributor
asked inPlan Changes & Upgrades.
changing plan
I am thinking of changing plan. Can I keep my number
634
N
A
Community Member
asked inPlan Changes & Upgrades.
Want to switch to a sim only rolling contract
I am out of contract but wish to switch to a rolling contract SIM deal. I only need the minimum package as I am travelling in Asia and do not need any data.
2141
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Neil Grainger
Community Member
asked inPlan Changes & Upgrades.
upgrade
I am currently on an unlimited plan and want to upgrade.google pixel 7 pro to Google pixel 9 pro xl When I try to do this I get wrose options. It will not let me have the same plan as I am on now but it is available on their website to new customers as well as being at a cheaper price. £38.99 unlimited compared to £40.99 for a 100gb How is this right and what sort of insensitive is this to loyal customers?
722
Tyler C
D
Community Member
asked inPlan Changes & Upgrades.
How do I upgrade my data plan?
Hi, I got into a 24 month contract with iD last month, and quickly realised that the amount of data is not sufficient for me. Today it finally allowed me to ‘upgrade’ but it wasn’t what I expected. Just to be clear I am NOT looking for any mobile phone deals, I am only interested in Sim-only. I have tried to change my plan to one with more data, but it simply comes up with “Looks like we don’t have any plans available.” If someone could please help me out and guide me as to how I can change my plan into one with more data WITHOUT any mobile phone attached to it I would highly appreciate it. Thanks!
722
N
J
New
 Contributor
posted inPlan Changes & Upgrades.
s25 ultra pre order
Hi so I pre ordered the s25 ultra as an upgrade on the 29th of this month where I did receive the order confirmation where it said it would be available from the 31st but I am yet to receive any dispatch emails so just curious when the ultras are ment to be dispatched.
694
J
J
New
 Contributor
posted inPlan Changes & Upgrades.
Samsung S25 Ultra Dispatch
Afternoon, I ordered an upgrade for the S25 Ultra when announced and i’ve recieved an confirmation email on the 25th Jan saying that the estimated delivery date is the 31st Jan. So today is the 30th and no updates since the first email nor has my account changed to reflect the change in upgrade. I’ve noticed that other providers have already dispatch the devices to thier customers so was wondering if iD Mobile are still on track in dispatching the the orders for the 31st, which means that it needs to be sent today. Any updates from the staff would add a lot of value. Cheers
641
Tyler C
M
New
 Contributor
asked inPlan Changes & Upgrades.
Gift Card
Just been browsing through the available upgrades available for my SIM only plan. Some of them mention they offer a £10/35/50 gift card but no information as to what they are or where they can be used. Tried asking live chat who just say they don’t offer any, but clearly they do. Anyone have any information?
4659
Daz_S
Db72
New
 Contributor
asked inPlan Changes & Upgrades.
Early update (couple of days) possible?
My upgrade date is from 1st March 25. I will be on holiday and ideally would like to upgrade a few days early 26th Feb. Is this likely to be possible?
451
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Rich James
Community Member
posted inPlan Changes & Upgrades.
monthly sim deal
I've seen a monthly sim deal on Uswitch 40G 30 days rolling and Apple tv for £7 that id like to go for but can't find it on app to switch to
261
Kash M
D
Community Member
asked inPlan Changes & Upgrades.
1 month sim only contract upgrade to 24 month phone contract
I am currently on a new 1 month sim only contract but looking at deals being offered I now want to upgrade to a 24 month phone and data contract. My app says upgrade available from April 2025 and not from the end of my 1 month any suggestions as to why this is
1724
Kash M
A
New
 Contributor
asked inPlan Changes & Upgrades.
s25 ultra pre order and switching networks
Hi there, I'm looking to upgrade to/pre order the s25 ultra, however I am currently with the three network.. If I was to buy the s25 ultra and wanted to switch to id mobile but keep my number, would this mean that my three sim would be useless till I recieve the sim from id mobile or would it be something I can do once I recieve the sim? I've never done something like this before so I'm not sure how it all works.. Also would the new sim be delivered with the phone or?
743
N
Josef Musil
New
 Contributor
posted inPlan Changes & Upgrades.
currys 100£ voucher
I didn't received 100£ Curry's voucher till now
1043
Tyler C
Matt Collins
Active Contributor
asked inPlan Changes & Upgrades.
Upgrade date on app
Why is the upgrade date on the app in US format? For example, my upgrade date is in June this year but the app shows it as 6/3/25, so I assumed it's actually in March. This is confusing and not very helpful at all
22218
N
Kulwinder Singh
Community Member
posted inPlan Changes & Upgrades.
voice calls
I am unable to make any calls. It is silent when I dial a number
91
Tyler C
Reg Yarwood
New
 Contributor
posted inPlan Changes & Upgrades.
pixel 9 pro 512 stock 2025
When do you expect to get the 512 in stock, everytime I look it is out of stock on the 512gb
142
Reg Yarwood
M
Community Member
asked inPlan Changes & Upgrades.
Phone upgrade
I currently have a sim only deal with ID Mobile but am looking to change my phone - none of the ID mobile upgrade options interest me, but i have found a deal with car phone warehouse. The network provider for this deal is ID mobile, but I can’t use a PAC code to retain my existing number in this instance. How do I facilitate this going forward?
702
Tyler C
D
Community Member
asked inPlan Changes & Upgrades.
trade in
So I sent my old phone for trade in, in the email it said 3-5 working days to process, I’ve now been told there’s a backlog and they have no idea how long it’s going to take, anyone traded in recently and know how long it takes? Thanks.
1453
Kash M
P
New
 Contributor
asked inPlan Changes & Upgrades.
Google Pixel 9 Pro trade-in offer
I’m looking at upgrading to the Pixel 9 Pro, which has an offer to get an additional £200 value when you trade-in an old phone. This offer runs from 14/08/24 - 05/09/24, but the pre-order date for the Pixel 9 Pro is 18/9/24. Does this mean I would have to trade in my current handset before I get the new one in order to get the trade-in offer? Thanks for your help!
5337
Kash M
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