Plan Changes & Upgrades.

How do I switch my number across before the date I specified? 

Looking to upgrade my phone but keep my current plan for data etc but I can't see an option for just phone. Will I also keep my number if I upgrade with a new data/calls/text pla. Thanks

I am trying to upgrade once I have selected the phone and plan and proceed to check out a messages pops up saying “We require your email address in order to send you a confirmation of your order including your new monthly cost. Please add one in your My Account Online or in the iD Mobile App.You will need to return to your basket afterwards.We apologise for the inconvenience.”   I have logged in with my email address and have my email address on my app and account.   anyone know how to sort this out so I can upgrade?  thanks in advance 

I've upgraded from my 100gb contract to unlimited and the data doesn't work why is this? 

Just seen you can get 20gb for £6 a month but when I go to upgrade from my £5 plan I'm only allowed 4gb for £6??

I am trying to work out my typical monthly usage of call minutes and data (my iD Mobile plan has unlimited texts/SMS). I know I can get this information from my bills - however I can only download bills from the last 12 months from the iD website and the last year hasn’t been typical (for various reasons, one of which is that I’ve been completely unable to make or receive voice calls on my mobile for the last few months - an issue I’m still trying to get iD to resolve). Is there any way I can download historic usage (ideally right back to when I first started with iD Mobile), without having to go through all the GDPR rigmarole to request all my old bills? I don’t need to know the other information from the bills, just how many call minutes and how many MB of data I’ve used each month. Help please!

Any chance you guys could out my sim back on and I will pay in full on 10th:)

Hello i did my upgrade at 1am this morning i opted for the Samsung s26 ultra black colour and i had the email thay said the wait is almost over your order has been processed so dose this mean my upgrade is complete ? And how long will the delivery be will i get the phone tomorrow? It said the phone was in stock and it said next day delivery 

Hello i did my upgrade at 1am this morning and i had the email thay said the wait is almost over your order has been processed so dose this mean my upgrade is complete ? And how long will the delivery be will i get the phone tomorrow? It said the phone was in stock and it said next day delivery 

My wife and I have our iPads set to receive messages sent to our iPhones, not our iPads. So we cannot receive OTPs sent when we try to log in to our iPad ID Mobile accounts. We want to change our contracts. On line chat is useless. A letter I wrote ID Mobile Head Office in January remains unanswered. ID Mobile do not have a phone number. How can we progress this?

I upgraded yesterday with a Samsung cromebook go included. Why have I not received this but have received my new phone?

Hi looking to discuss options for upgrade. 

Hi looking to discuss options for upgrade. 

Hi I’ve upgraded today whoop whoop , however delivery is tmrw and I still haven’t had a confirmation yet or dpd tracking number just wondering if on the phone everything went through or not 

Hi I’ve upgraded today over the phone whoop whoop , however delivery is tmrw and I still haven’t had a confirmation yet or dpd tracking number just wondering if on the phone everything went through or not 

At the end of January, I upgraded my two ID Mobile accounts/numbers (via Mobiles.co.uk) and received 2 Currys gift cards as part of the promotion. I went to use these today and neither are working. I’ve checked through my emails and there was nothing for me to action in order to make these useable. I have contacted ID Mobile customer services, who said I should contact Currys. I have contacted Currys who said I should contact Mobiles.co.uk. Mobiles.co.uk have said they will "look into it", but they only took details for one of the two orders, despite both being affected. When I asked how they would keep me updated, I was told that I would need to check back myself. This does not give me confidence that the issue will be resolved, and it leaves me unsure whether both gift cards are being investigated.I would appreciate it if ID Mobile could take some responsibility for this and assist in ensuring this matter is properly addressed - especially considering this appears to

I made a mistake and ordered eSim which doesnt work on my phone.I want cancel my order and make a new one 24 months with phone.I can't log in tho because i dont have a iDmobile telephone number thus i cant cancel order using app.I ordered 24 month contract but it was cancelled as i got 10 £ eSim monthly and need  pass 90 days payment period

Hi please can some contact me need assistance with an order

I want to look into upgrading but says I can’t since I don’t have a direct debit set up however I do have a direct debit set up 

I want to look into upgrading but says I can’t since I don’t have a direct debit set up however I do have a direct debit set up 

Hi I have a sim only plan and want to change the plan for more data but keep getting “opps something went wrong” when i select the new plan and then click accept/proceed. I have clear my cache tried using different browsers and different pc’s but all have the same result. Is thwere anyone in ID mobile support who can help

Has anyone that purchased a Samsung S25 with the £180 'cashback' ever received the payment? I got a notification everything was successful, but they aren't making any payment and being incredibly slow to respond. Does anyone know if Samsung don't provide payment, if there's any recourse with ID mobile? Many thanks

hi i need to change my package because my packe will be finish i try to change my package please contact me i just need now sim deal 

I am trying to upgrade my phone to a sim only deal, every time i go to checkout it asks me to provide an email through the app - but when i go back to the app it tells me there is already an email? I don’t know how to fix it and neeed to upgrade before the end of March 

When upgrading from a phone contract to sim only contract do you keep your existing number and sim Card or does iDmobile  send out a new sim?And if iDmobile sends out new a sim will it have the same existing number already on it to just put in phone and start straight away?