Plans Changes & Upgrades.

Hi my contract is due for an upgrade on 06/07 if I cancel it what do I have to pay a did I upgrade to a new one what happens with the old one ?

I’m looking to get a sim contract I was wondering if anybody knows how long id have to have a contract sim before I can upgrade to a mobile as I’v not got the best credit score I was with o2 and I had a sim contract with them I had to wait 6 months before I could upgrade to a phone

how do i find out when my plan expires

I'm out of contract tomorrow and have found a deal with IDmobile via USwitch. Ideally though I'd just upgrade through the IDmobile app, but the exact same phone is not offered on the same tariff/price. Can I request PAC and give to IDmobile assuming I buy via USwitch, even if I'm already with IDmobile? Thanks

i have tried the app , online but cannot change to a cheaper plan. I have had emails inviting me to change, but the app says no!! The instructions on here are not matched to the details on the app, or online account. i am thinking just cancel my sim and buy another one ?

Hi ID Mobile Team, I am due to renew my contract in the next few days. Attempting to doing this today, i receive an upgrade deal of 12 Month Sim Only for £10 a month, Unlimited data, Unlimited text & Unlimited Minutes, however, when i select upgrade, the page bring me to the basket with another plan. How can I receive the plan that has been recommended and advertised on my home page when i log in as an upgrade deal?

Hi Recently I have upgrade of my SIM only contract with 10gb data +20 GB data add-on which I have a chat transcript confirmation. But the 20GB data add-on has not been applied on my both numbers. There is no number to contact customer service. How do I resolve this matter with ID mobile? Thank you in advance.

Today I spent four hours in Curry’s attempting to buy a phone. I am told your company has declined me without giving any reason or ways to fix it. Please contact me as soon as possible to resolve this as I am not happy.

I changed the DD over to my sons details a few weeks ago however it didn’t take payment! I paid the outstanding balance and then set up the DD again. I want to look at new plans and it won’t let me! Help!

Hi all, Just a quick question, I am on pay monthly and was due for upgrade for a while. As there was no DD set on my account, in order to be considered I had to set a fresh DD. I’ve done it yesterday with a first DD payment due on 27th July. Thing is the website is still returning ‘Sorry, you can't upgrade right now as no active DD’. My question is, how long wait is required for this to be completed? Will I have to wait until the first DD is collected on 27th July or perhaps earlier then than that. Been with id for 4 years now and this is my second contract that just finished. Cheers guys Raj

Hi, I am currently on a £10 a month sim only contract with ID mobile and have been a customer for a few years. I tend to upgrade my sim when a better upgrade option comes along and today, a sim only upgrade recommended deal appeared. £10 but instead of 100GB like I get now, it was an unlimited data sim. I decided to upgrade to this, however when i click on the deal, it takes me to the upgrade page and is nowhere to be seen. I've scrolled through each of the upgrades to see if i have missed it but it is not there. How do i get this deal? Thanks, Will

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I’ve seen this cracking deal on Money Saving Expert and given I’m currently on a 1 month rolling SIM only contract for £7 a month for 15GB of data, I’d like to switch over to pay the same price for a better deal. As this isn’t an upgrade which is offered directly through the ID Mobile website, even though the SIM is bought through them, what would I need to do? Do I just buy the deal, then contact ID to have my number moved over to the new SIM or is it even more simple than that? Cheers, Wes

I know it’s a reoccurring question but when I did it the last time for my son’s phone, they were delivered, back when the 6 was on offer with them. This time they didn’t come in the package but in my email it states that they will be delivered. No talk about having to claim them. I also can’t get anywhere because apparently that promotion has ran out? Any help would be highly appreciated! I only have time to claim till the 29th.

Hi there. Looking to join ID on a sim only deal, I've read after 6 months of 0 missed payments I'd be able to upgrade to a handset plan? Is this correct? I don't have a perfect credit score but it is improving but just wondering so long as I make the 6 payments on time and have a good payment history with ID id be able to upgrade to a handset plan? Thanks

Hi guys I recently purchased a new google pixel 8 and ive either lost or not been sent the proof of purchase email which is needed for the claim, could anyone help in getting this sent out again ? Many thanks TJ

Hi I upgraded earlier before 6pm - to a new phone the email said processing order - they haven't taken any payment yet (upfront cost) now they've sent me an email to call them. Do you think it's to do with the unable to pay through the app/website? If it is what do I do when I call them? As I need the phone delivered before Thursday. But if I can't pay for it what do I do? When it isn't my fault? If that is the issue? I'm autistic and I'm panicking about calling them tomorrow now. Thankyou.

I have been incorrectly charged extra New app is confusing I need to renew my plan now

My new phone has been lost by dpd

I’ve recently added the £10 6GB PAYG plan to my account but everything is showing up as 0 on the app so no idea how many GBs, minutes etc I’ve used/have left for this month. The app just says I don’t have a current plan even though I’ve paid the £10 and it does show my usage amount so far. What is going on??

Hi just tried to upgrade my phone, now being told there is a problem with the choice etc shouldI cancel it and reselect my choice if yes how do I do that

Hi. My contract ends in 57 days. I am on a sim on plan 24 month contract. I want to upgrade early and to a plan with a phone this time. Could anyone point me in the right direction please? TIA!

Hi everyone, I am Emmanuel Katto and I'm experiencing some issues with my data speeds on my iD Mobile plan. I've got the 'Unlimited Data' plan and I'm finding that my data speeds are consistently slow, especially when trying to stream videos or music. Has anyone else experienced similar issues? Are there any specific settings or troubleshooting steps that I can try to improve my data speeds? Thanks in advance! Emmanuel

so I've gone and upgraded my phone plan to the iPhone 12 via Carphone warehouse but still with ID mobile. i received my confirmation email, order number and and received email saying my order is being processed. I haven't received anything from ID mobile about the upgrade. I want to make sure I'm not paying for 2 mobile phones

Can I use a PAC code to start a new contract with ID when I'm already with them? The phone I want isn't listed on my upgrade options, and this might be a good opportunity to put my account into my name rather than my Dad's who originally set the iD account up several years ago.