Contents: Who are Three? What is 5G? What is 4G? How do I check iD Mobile’s network coverage? Is my phone compatible with iD Mobile? iD Mobile is powered by Three, the UK's fastest 5G network* and covers 99.8% of the UK outdoor population. Here’s everything you need to know: Who are Three? Our network partner Three launched in 2003, laying its foundations as the network that was born to be different. Today, their network covers 99.8% of the UK population and carries 29% of the UK’s mobile data traffic. Three launched 5G in August 2019, and has been recognised by Ookla as having the UK’s fastest 5G network*. What is 5G? 5G is the latest generation of mobile network technology, following on from the already speedy 4G. You'll get even faster data speeds, better connectivity in busy places, and less buffering when watching films or making video calls. Check out the Community article below for more helpful information: What is 4G? 4G is the fourth generation of mobile network technology, pr

I've experienced the same problem with the signal down. I've just gone into my settings and noticed the VOLTE sim was switched off., so I've switched it back on and everything is back to normal now. Maybe if people try thst and see what happens.

I've been having problems with my ID Mobile data connection and ability to make phone calls for the past 7 days. I've been on the network since February 2025 and the connection was great but now unable to read to load an article or do anything. I have tried switching phone off and on but makes no difference and need the connection as have young kids so need to be contactable at all times. There are others in the area that have the same issue. When will the issue be resolved and when can I be compensated or can I be excused from the 24 month contract as need network connection and the ability to have phone calls. How do I speak to someone at ID Mobile to resolve this issue.

I've had real problems with my Mobile Data Network connection last 6/7 days. I've gone from having really good connection to being barely unable to read a news article or do an online shop.Tried all the self help, things re Switching to Plane mode, Switching phone off + on. Cleaning sim etc But nothing is helping + there have been no changes to Network coverage in my area. Anyone got any ideas please? Thanks

I switched over to ID mobile but only have one dot on the signal and can’t make calls

Why should I pay for something I can't use?

There's no network in my phone ever since I switched to id mobile

I’ve had ID mobile for a few months now and my service is applauding, I’ve tried all the suggested fixes and it makes no difference. My phone has become useless when I go almost anywhere without WIFi

The worst network that i have ever had, whole moth i couldn't make calls or take calls, and nobody from support team cant help.....never again....the worst ever network

Still not able to make or receive calls no signal at all

I still unable texting and calling and the network over my place is still very poor

Hello, Over the past 2 weeks I’ve been experiencing very poor network coverage (including data connection) at my location. Until recently the signal was OK, not 5G but usable. But now it’s either extremely slow or drops out completely. This is causing real issues, especially with calls and mobile data. The location hasn’t changed, neither has my phone or SIM. The problem seems to be with the network itself. Could someone please check if there’s a fault, maintenance or reduced coverage in my area? The postcode is: WV10 7FH. Would appreciate a response and a fix. Thank you.

I have no network coverage in my entire city the last 2 days

My network again not working, wtf its happening from Thursday! U joking !!!!

Still no network after 3 days now, so can't receive or make calls, I'm sim only got a up-to-date phone which says is compatible I've done all the troubleshooting and still nothing..... might go with another provider

Hello, ever since I switched to id there is no network even when I'm outside. Can anyone help

If you're already an iD Mobile customer, use the status checker to find out about any ongoing network maintenance activities or outages in your area: How does it work? To view any ongoing network maintenance activities or outages in your area, you can: Click here to open our status checker. Enter your postcode. Tap ‘Check network status’.

All phones provided with an iD plan go through extensive testing in order to ensure they are compatible with our network. If you are using a phone we didn’t supply then it may not be approved and your ability to use iD services may be affected. How do I know if my phone is approved? You can use our handy list to find out if your phone has been tested and is compatible with the iD Mobile network. Please note: This list assumes the phone is a UK model, is unlocked, and isn’t running any custom or network-specific firmware. Brand Model 4G (VoLTE) Calling Wi-Fi Calling Alcatel 1 Yes Yes Alcatel 1S Yes Yes Alcatel 1X 2019 Yes Yes Alcatel 1 (2021) Yes Yes Alcatel Alcatel 1S (2021) Yes Yes Alcatel Alcatel 1B Yes Yes Alcatel Alcatel 1B (2022) Yes Yes Alcatel 3 (2019) Yes Yes Alcatel 3L Yes Yes Alcatel Alcatel 3L 2021 (6056H) Yes Yes Alcatel TCL 30 SE Yes Yes Alcatel TCL 306 Yes Yes Alcatel TCL 403 Yes Yes Alcatel 3082X Yes Yes Apple iPhone SE 2022 Yes Yes Apple iPhone SE2 Yes Yes Apple iPhone

At iD Mobile we’re all about keeping you connected. Unfortunately, there are some countries in which our Network Partner, Three UK, don’t have a roaming agreement in place: Which Roaming destinations are NOT included in my plan? Destination Bhutan Burundi Chad Cocos (Keeling) Islands Comoros Cook Islands Curaçao Djibouti East Timor Eritrea Guinea Guinea-Bissau Kirbati Lesotho Mali Marshall Island Mauritania Micronesia Republic Nauru New Caledonia Niue Palau Palestine Pitcairn Island Solomon Islands Somalia Sudan Syria Tibet Tokelau Tonga Tuvalu Wallis and Futuna Islands Western Sahara Zimbabwe Zimbabwe Libya Additionally, there are some restrictions in the following countries: Namibia – Data services not supported.

You can check the signal strength in your area with our helpful coverage checker, provided by our network partner Three UK: How does it work? To check the signal strength in your area, you can: Click here to open our coverage checker. Enter your postcode. Tap ‘Check coverage’. Tap 4G or 5G to see your coverage. Use the interactive map to zoom in and out and move around. Dark Pink means you can expect signal indoors and outdoors. Light Pink means you can expect signal outdoors only. Please note: Although we try to make these coverage results as accurate as possible, the information is only a guide. It doesn't guarantee availability in a particular location. The roll out plans are updated regularly and may change over time.

An Access Point Name (APN) provides all the details that your phone needs to connect to mobile data. In most cases, these are automatically configured, but sometimes you’ll need to enter them manually. Here’s how: What are iD Mobile's network (APN) settings? All phones bought from us should arrive with the right settings already configured. But if you’ve switched to iD Mobile on a SIM Only Deal and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below: Name iD APN id Username <leave blank> Password <leave blank> MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799 Please note: Anything with <leave blank> should be left blank, with no information. How do I manually update my APN settings? You can easily update your APN settings manually by following these simple steps: I’m using an i

If you’ve just purchased an iD Mobile SIM but your phone is locked to another network, follow this guide to get back on track: What is a NUC? A NUC (network unlocking code), sometimes known as a PUK or personal unlocking code (PUC), is an eight digit number used to unlock your phone.You’ll need one if your phone is locked by your current network and you want to use a SIM from iD Mobile. How do I get a NUC? You’ll need to contact the network provider your phone is locked too to obtain a NUC. Here are guides from EE, O2 and Vodafone.

Contents: What is a PAC and STAC? How do I request a PAC or STAC? What do I do once I’ve received my PAC or STAC? When will my switch happen? What happens once my switch is complete? Still need help? Want to keep or change your number when switching to iD Mobile? You’ll need a PAC or STAC from your previous network. Watch our quick video guide to get started, or follow the detailed steps below: Please note: If you’ve already submitted your PAC or STAC when you purchased your plan, there's no need to resubmit your request. Your switch will take place on the date you specified. What is a PAC and STAC? A PAC (Porting Authorisation Code) is a unique 9-digit code that lets you transfer your number to a new network. A STAC (Service Termination Authorisation Code) is a unique 9-digit code that cancels your old number when switching to a new network. How do I request a PAC or STAC? In most cases, you can request a PAC or STAC from your old network via text, free of charge. Using your old SIM,

To switch to another network, request a PAC or STAC from us and give the code to your new provider. They'll handle the rest: What is a PAC and STAC? A PAC is a unique 9-digit code that allows you to switch your number from one network to another. A STAC is a unique 9-digit code that allows you to ditch your old number from your old network provider. How do I request a PAC or STAC from iD Mobile? We’re sorry you’re thinking of leaving. Before you go, find out if you can upgrade or change your plan in the iD Mobile app or My Account Online. How do I request a PAC or STAC from iD Mobile and switch to another network? Found an even better deal elsewhere? Call our team on 0800 049 0250 . Select Option 1. You have 30 days to give your PAC to your new network provider, otherwise your account will stay open with us and you’ll be billed as usual. Here’s how to request a PAC or STAC: Via Text. Using your iD Mobile SIM, text PAC & your Date of Birth (DDMMYY) to 65075 or STAC & your Date of Birth

Last month (and previous) voice network downtime. Any compensation?