Both my partner and I have iPhone 13s on the latest software. For the last few months we have travelled around the UK and the signal has been very bad 1 or 2 bars everywhere, and extremely slow data if any at all. Most of the time we can’t make calls or send texts even when a signal is showing. we have reset phone settings. We have had new SIM cards and E Sims. Still rubbish everywhere. have been an ID mobile customer for around 7 years and the signal and coverage has only got worse and worse. what else can we do? We have tried everything suggested multiple times. Has got to the point that we want to cancel and switch networks but feel like we shouldn’t have to pay the extortionate exit fee as we are only leaving as we are not getting the promised service

Hi,   I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract.  The switch was supposed to happen on Tuesday.   On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only.   I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it.    Any advice?    Thanks, Leigh

Both our Samsung phones have had issues over the last few weeks where a person can’t hear us on incoming calls or they go straight to voicemail and outgoing calls do not always connect or show as calling but no ring toneI’ve changed the setting to/from wireless calls and this makes no difference Has anyone got any ideas/Solutions?Thanks

Updated software for A52 today ,Samsung April 2025 .Now I have no service it is like the sim card has been blocked,  but my sim card works on my backup phone. Anybody have a solution?

So before joining iD mobile, I read their website which says they cover 5G network. So I went on the Coverage checker as-well as the status checker which stated “Yes-5G is available, you can use our 5G network for mobile internet, calls and texts”. So I bought the sim and I was on 4G not 5G. My phone is 5G compatible as it’s the iPhone 13 Pro. I contacted support chats several times and had done all the troubleshooting which was required of me such as, going out of my area 1 metre away, resetting my network settings, turning on airplane mode off and on, updating my phone to the latest updates, switching phone off and on, setting my network settings on 5G auto or 5G on. As well as, picking iD instead of automatic in my settings. After doing all that I’m still stuck on 4G. The support chats had said that yes there is 5G available in my area but apparently there was an outage. So I would need to wait for that by checking the status checker. So now that I’m up to date with the status ch

Can I use my phone in dominican republic

Why is my phone no longer working outside the house 

Formal Complaint Regarding Persistent Poor Mobile Reception and Call QualityDear ID Mobile,I am writing to formally express my profound dissatisfaction with the persistent poor mobile reception and unacceptable call quality I have been experiencing at my location, NW11, since the commencement of my contract in March 2024.In an attempt to mitigate these issues, I have resorted to utilising Wi-Fi calling on the mobile phone settings and that has made very little difference. However, this has proven to be an inadequate solution, as the line continues to cut off intermittently, particularly during crucial moments such as when I am reading digits or relaying sensitive information like account details or telephone numbers or even spelling an address out.These persistent connectivity problems have caused me significant inconvenience and frustration. However, the situation has recently escalated to an intolerable level. To further emphasis the severi

I have increased data on the wrong mobile plan - I have 2 with u and want to switch it to the correct plan

Just lately when I'm on a call the person on the phone has said that I keep dropping out and they can't hear me. It doesn't happen all the time and as a driver I travel the UK so can't really pinpoint where it happens. I get the same thing happen when using a Bluetooth or without. I've reset the network settings, switched the phone off several times, turned airplane mode off and on and it still does it. The phone is only 4 months old so it's surely not that. Any ideas would be greatly appreciated

Hi, I’ve been with ID for over 2 years now and have recently upgraded to a new handset.I often find that sometimes my phone will cut out of 4G and 5G even if I have good signal or it says I have connection. Does something specific cause this? How can I prevent it from happening so often?

Hi,I am using an ID SIM in a Zyxel NR5103e 5G router. I’ve got a fast connection, but the IP address is changing every few minutes, which is causing problems with some of the services I run that rely on DDNS. They’re not updating quickly enough so I can never connect. I have tried changing the APN to id, 3mobile and three.co.uk with PDP set to IPV4, but this hasn’t helped. Does anyone have any ideas what I could try instead?ThanksGuyan

Hi i bought a contract phone on Id network from carphone warehouse yesterday, I have an o2 sim from my old phone, my question is that I want to keep my old number how do I do this please, 

Have i made a big mistake? This has to be the worst network I have ever experienced. My number is a week late porting over, when I make calls people are saying I'm breaking up, Internet is poor. Assistance is provided by customers not the network providers Am I doing something wrong

This is a hyprthetical question but if I use WiFi Calling and I use a VPN which ‘places’ me in say France, will I get roaming charges?

changed from o2 to ID mobile ( got new iPhone 16 pro max) First sim you sent didn’t work said I had no service the phone was running solely off wifi only. I cannot send any iMessages or FaceTime anyone. I can only use SMS text message not iMessages. Tried all the steps and network resets in settings. You have sent another sim, same problem, tried all the fixes and setting changes still nothing! I have today put this new ID sim into my old phone (iPhone 13 pro max) and everything works fine?? Why does the ID service and network not work in my brand new phone ( iPhone 16 pro max?). 

Hi there - I’m new to ID mobile, and to the best of my knowledge have a signal issue with a transmitter at the end of the street. I live in SE9 South East London.When I am near this mast - the data signal in particular is very patchy. I know its the ‘ID’ network as other phones in my possession on Vodafone etc do not exhibit any anomalies or download issues etc when stood in the same area.Is there any way this transmitter issue can be investigated?Generic data says no reported issues in the area.I’m a new customer / couple of months into the contract and it’s driving me nuts.Thank you!

For the last 12 months I have experienced poor phone signal. I make a call, it intermittently cuts out or the person I’ve rang cannot hear me at all. I have to stand by the window at the end of the house to make a call.This wasn’t the case 12 months ago and my husband’s phone (on a different network) does not have this issue.Can anyone suggest what the issue might be please?  

What service or coverage is there with id mobile if travelling in Thailand 

I’m currently working in Gloucester and as of yesterday, I haven’t been able to connect to the internet or WiFi.  I’m still getting notifications but when I click on them, they don’t load. Phone calls and texts still work. Anyone any ideas?

I’m facing network issue since I bought contract with you guys ID MOBILE FIRST OF ALL YOU Don’t have to any customer service number  where I can complain this So please solve my problem check in your system  why I’m facing network problem 

This will be my 3rd month with yourselves and ive noticed in the past month since bill payment i have absolutely no signal in or around my home i have to stand in the backgarden away from the house ,i understand it can be poor in places but come on its like being back in the 90s with what im experiencing im thinking of giving my 30day notice and moving back to my old payg provider sorry but id rather have less data and better signal than what i have here. 

I've been with ID for a few years, no issues with signal at all.Upgraded to Pixel 9 Pro XL and signal drops out as soon as leave my house and is very unreliable, generally.The handset is also very unreliable when it comes to using Google wallet in some shops. I have to lock and unlock my phone multiple times before it'll work. Interestingly, when I encountered a similar issue at a fuel station, a message popped up asking me to only present one card at a time. Google Wallet has a default set up so I don't understand how I could be presenting more than one card. I've tried restarting my phone, on/off with flight mode and restart etc. I've attempted to contact ID but get trapped in a loop with the chat bot which is very frustrating. Hoping someone here can help.

I’m facing big network issues since I bought contract with you guys please solve it mostly places zero network & no internet working 

My phone is just saying no sim activated ? I have tried all of the trouble shooting