I have plenty of data but it's not connecting 

I am Unable to make UK phone calls as phone cap has been reached despite having unlimited minutes. I have made calls in the past but can no longer make calls after several attempts. I have tried to call an 0845 number with no luck!!!! Never expected to have this problem with having unlimited minutes in my contract!!!

Worse Network and speed .  I want to save this number but i want end contract with this sim after this month. 

I cannot make calls or receive calls from home. There are plenty of signal bars and I can receive texts and data. When I try to call there is no ringing sound and after 30 secs the signal bar goes to zero, and then it says mobile network not available. The calls work as normal away from home, the phone is set on 4G, I have had a replacement sim fitted and have been on the chat three times, have been told twice “I’ll escalate this to our technical team and they’ll be in touch within the next two days”  but haven’t heard anything. It would seem to me that the tower I use at home has a fault in processing my calls. Please how can I get my phone working. 

This has been consistent every time I have been in the area. 2 or 3 bars of 4g but unable to bring up anything that needs data. Including car park payment systems. It’s very frustrating particularly as the coverage map indicates I should be receiving great service. iPhone15 - been through the trouble shooting steps several times. Tom 

Hi. When in the phone I'm consistently told on every call I make that it sounds like I have a bad connection. For weeks I have been checking the network status checker for my area (post code GU10) and been met with following message each time with no further detail forthcoming. How can I follow up to find out what the issue is, when it might be solved, and if I need to change networks. Thanks Error message on network checker: "We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.We're sorry for any disruption this may cause and will add any further updates here."

I have had a terrible reception for many months now that 5G is available where I live I bought a new phone apple 16e. Transfer done still poor signal ! Settings to 5g! Do I need a new sim?it’s annoying I have to rely on others wifi when I’m out and about. 

My texts seem to be very delayed. I will sometimes receive a few at a time, like in the screenshot attached. This is making it impossible for me to get into my Facebook account because I have 2fa turned on and can’t receive the code to authorise it’s me in good time. 

no internet cant make calls losing signal

Can I use my data and phone home when in the Netherlands

For the last two weeks I have been getting SMS txt not at all or late. Sometimes two will come through the next day. This is from different networks. My son is on 3 so the same network but it still happens.Im on a IPhone 14 and have reset my network settings already, as well as a hard and soft reboot of my phone. Calls fine as are some txt messages. I’m at a loss as my wife and sisters txt are now regularly hours late or even a day.

When can I expect my id mobile phone to start being able to make and receive calls  

I've made complaint about service issues and id mobile complaints team keeps sending me same email every week asking for information requested by technical team and I've responded to the request then same email request sent every week, even I've received call asking same request information.The are playing around to waste time not to resolve issues. I asked to rise my complain to ombudsman but they ignored my request.I think the best things is to contact Ofcam or solicitor office to deal with them.I've advised everyone to avoid this network as we paid for nothing.

Having a dual sim phone I placed my iD sim and a GiffGaff sim in together.  The iD sim gave one bar, the GiffGaff sim gives 4 bars.I then swapped the GiffGaff sim for my old 3 mobile sim. The results here were iD still on one bar AND the 3 sim also on one bar.THIS CAN ONLY MEAN THERE IS AN ISSUE WITH THE 3 NETWORK  WHICH iD PIGGY BACKS ON!!!!So what now??I am inclined to formally complain to iD by registered letter. Asking to resolve this by allowing me to exit my contact at no cost to me. Failing this it may mean pushing this on up to either the Ombudsman or more likely to CISAS.Has anyone anyother ideas???Below is a screen shot of my phone with the iD and 3 mobile sim's in.  

Hello. Standing at the kitchen window with the phone flat and one arm in the air, is not sustainable, and still barely a signal on the cheese wedge. With “you’re breaking up” the bulk of the conversation.Google Pixel 7A has let me setup wi-fi calling, which when it happens is great. But I don’t know what connection I will get.Do I need a new SIM or a phone with more menu options?It makes the land line feel a luxury when I'm at home, though “evenings and weekends” can cost.Please.

Despite there network coverage indicator saying I receive excellent coverage I can assure them I don't complained they sent me a new SIM card saying that's the problem didn't do a thing and even with WiFi calling it's horrendous I've got a brand new Google pixel 9 and my partner has a brand new iPhone and she is the exact same biggest mistake I made was taking a contract out with Id mobile paying £27 a month for nothing 

Hi, I've had this contract for nearly a year and have been having quite a few issues - mostly with calls failing, not coming through as well as data not working/being very slow despite full bars and 5G. I had a Samsung Galaxy on 3 previously and had no major issues, however since switching to ID it seems every other week is up and down. I now have a Google Pixel 8pro so shouldn't have thought it would be an issue with the phone - and Watford is usually good for service so not sure what the issue is. With a year still left I am really considering just trying to switch to a different sim supplier and sacrifice what I would have saved switching to ID

It was suggested to order a new sim. I opted for eSim Have done a speed test in the area of my home address , speed test came back with 3.05 mps , ping 84ms, this is in an are that the coverage map ,shows 4g signal good indoors and out doors. The above figure is for indoors. Outdoors at my home address shows 19.15 mps with a 67ms ping Not great   

I’m aware there has been an issue with not receiving text messages. This has been a problem for a few days and has not been resolved. My partner is also with ID and is having the same problem. My nephew is with 3 and also having the same problem. No problem with calls or what’s app etc. clearly a problem with the 3 network. Has this been escalated to 3? Any resolution? Thanks 

Is it possible to implement the engaged/busy tone or message on ID mobile network?

Hi All,  I Live in South East Northumberland & have ported over from EE, is anyone else having issues with network coverage? When with EE I could access anything, no matter where I was, but now with ID it’s like stepping back 20years, the service is dire? I’ve checked the coverage checker & all seems good, no outages, but the 5G is sooooooo slow!!!! Just wanted to check others views & see if anyone else is having issues?  many thanks.     Dougy 

My wife and I both have S22 phones. Hers is an ultra. We joined iD a quite a few months back, and everything was excellent.  However, recently, e have noted  that thequality of phone calls has dropped dramatically. We constantly get only one bar, but if we are llucky, it occasionally rises to two bar, but for a short time. It's very frustrating especially during important calls. Sometimes the network will simply end the call. Can anyone help?? We are in the Exeter area.

People have been trying to ring me for over a week whilst at my home address and it’s just going straight to Answermachine which is not good given this includes hospital appointments- I’ve used the check and it states there’s an issue in the area - great ! no details of how long it’ll be going on for so my question is what can I do about this or how can I find out about compensation as obviously having a phone I can’t receive calls on when I’m at home is pretty inconvenient, especially as I work from home !

While I’m at home my internet doesn’t work on my phone at all! I have tried my SIM card in another phone as thought may be the phone, but still the same. works while I’m out and about but not at my own home it’s starting to bug me can anyone shed some light on this issue 

Over the past year and a half using ID mobile I have traveled across France Italy Greece and Spain, often staying within central cities and across this time the 4G network has NEVER worked. I have continually checked the network, changed different options of network, checked data roaming etc and the data never works. this is extremely disappointing and to see that ID are increasing fares when the phone cannot even be used abroad if appalling. Having previously been with Vodafone I never had an issue with this for years. Please can someone share how this can be resolved or look into this.  Are others facing this or is this a singular problem? Either way I would appreciate it being resolved ASAP before the summer as I will once again be left without any data.