Coverage & Network.

How do I contact someone from this hopeless company's customer service no coverage in the house and also no coverage outside can't make any calls what a joke

I’m thinking of switching from EE due to price but feedback here seems awful. I’m in East Yorkshire if anyone is able to advise on real life experience of coverage?

ID absolute joke of a company. My phone signal suddenly went off and I now cannot make or receive phone calls for over 36hrs. I then get a sms from ID saying they are reactivating my sim even though I have not ordered a new sim. Live chat people have no, clue why that sms was sent so as a result I have no phone signal have tried resetting network settings etc. I will be switching it Lebara if this does not get resolved in 24hrs. As usual being fobbed off by the live chat people who basically washing their hands of it.

Hi I am supposed to have unlimited data but my iPhone 14 will only connect using 3G. 4g is hopeless only shows one bar and nothing will load. 5g is few and far between. works perfectly on 3G but unfortunately I’m not able to manually select it so just have to wait for it to ‘kick in’. This can’t be right can it? regards John

I can't get coverage in my new home even though the chart on the ID app shows I have coverage available inside & out. Can I get out of my contract or am I stuck with a useless contract?

When connected to WiFi I can use all online connections, once out of WiFi it doesn’t allow me to use fb and other internet services

I left your network a year or so ago as you didn't allow 5g on all 5g phones (I have an oppo ren pro 4 5g which works flawlessly on Lebara but only got 4g with yourselves. Has this changed yet to be consistent with every other mobile network, or do you still only allow 5g on a subset of phones that you've tested?

I havent got an outstanding bill, however i cannot make calls or go online?

I keep getting messages that I’m using 3G for connection. My ‘phone has 4G enabled and is showing it is currently connected to 4G - admittedly with only 3 bars out of 5. What could be happening?

Hi both myself and wife have I’d mobile and we have had a ver poor weak signal over the last 3 days. Both our phones are either not connecting when making a call or dropping out and keep going dead during conversation .

I’ve had ID mobile for a few months now and my service is applauding, I’ve tried all the suggested fixes and it makes no difference. My phone has become useless when I go almost anywhere without WIFi

Hi. I have very poor signal anywhere I go. I only joined ID a couple of days ago. How do I cancel mu contract?

I have been trying to get an answer of extremely poor, next to nil coverage at home, and also at various places. I was visiting lake district lately and suffered a lot due to no coverage, couldn’t order food online, and even maps won’t load as no coverage. When I got in touch with their “support team” on X, this is the reply I received. Do I earn right to cancel my contract ?

No WiFi why ??

I can’t get any internet on my unlimited mobile data. I have tried resetting the network but that hasn’t helped. Can anyone suggest anything please?

Hi (1st time on here so go easy on me) I’ve been on ID Mobile for many years and have always been able to make calls in the house. Recently (I’d say the last 3 months or so) I’m not getting any network reception unless I stand right at the front window of the house and even then it sometimes doesn’t work. I’ve followed all the suggested options I’ve found through other similar posts on here such as phone off/on, reset phone network settings, checked for probs or outages in the area, checked network coverage and status etc but nothing has made any difference. I’ve got full Wi-Fi signal but no bars for the network. Internet is fine in the house. When I’m out and about my 4G is fine and I have no probs making/receiving calls. There have been no changes in the house that would make a difference. What am I missing? What can I do? It’s getting to the point that I’m gonna have to move to a different provider if I can’t sort it out. HELP!!

I ported my number from Smarty to ID on Monday. Today Thursday - what a mistake, four days virtually no service and calls dropping and barely audible if holding. Seem to permanently cycle between 4G and 5G. Also falling back to 3G. Data erratic. How can this be as they are both MVNOs on the same carrier and it is the same phone? do I need to write this off as a misadventure and ask for a PAC on day 4?

My phone isn't receiving incoming calls. Text message, email, WhatsApp etc. are all working fine, and I'm having no issues making calls either. However, I've been told my numerous people that they are unable to contact me. I've tried calling my device from another mobile whilst in the same room, and it just goes straight to voicemail as though my phone is turned off. I'm also not receiving missed any missed call notification

Ive got 5G signal 3 bars and most calls wont connect as if it times out, those that did the quality is so bad i cant have a conversation. Just switched to ID from O2 so hope this isnt the service I expect

Really stressed about this as my friend has just told me he’s been trying to text me for days - makes me wonder what else I’ve missed (work etc) as there’s no way of checking. I ported my number to my new iPhone a week ago and was told everything was fine. Now when I check my number in settings it’s still showing my temporary number, and with some contacts I can’t even open the box to send a text - i get a popup telling me my number is no longer available and saying I should use the temporary one instead. Changing my number on iMessage and facetime then turning my phone off and on hasn’t made a difference. I’m also unable to change my number in settings → phone - it just resets back to my temp number every time. Have been unable to get in touch with id mobile on the phone, last time they put me on hold for half an hour and hung up. Please help

The network congestion on 4g is so poor where I live that there is no data and you cannot speak on the phone, only listen. ID are getting rid of 3G (coverage is awful anyway) soon and there is no 5g. ID mobile say that this is not an issue, obviously they should take responsibility and fix this but won’t. Does anyone have any experience on taking civil action with regards to getting contract money reimbursed as ID are not providing the service we agreed on and are refusing to remedy the issue. Thank you

North Birmingham signal seems to be getting worse. Constant drop outs and poor signal in general. Really wish I hadn’t changed from EE but now stuck in this crap contract.

Why is ee Wi-Fi not working for making calls. Problem with certificate error message says and ee signal is hopeless. i

I recently changed my phone. All been fine until today... I cant make or receive calls. When someone calls me it rings their end but doesn't ring on my phone and if I try to call...nothing. Mobile data working fine and have full 4g signal.

Internet Issues near Whitstable Friday and today anyone else having problems?