Getting Started.

My contract has come to an end, so I would, having requested a pac code, be expecting on transfer to other network to pay you a pro rata amount for the month (monthly amount is £29.41) the amount your automated leaving email states (and in the account section about leaving costs) adds a further £59 pounds which is I think 2 months line rental I am disputing this and think there should be no further line rental since my contract came to an end today. If so can you adjust the figure so I don’t pay out more than I should.

The nightmare of iD continues. Having been told everything is set up and working, I’ve discovered that I can’t make any calls (Call failed message received every time) nor receive any. This is the last straw. Please don’t advise me to ring customer services or make a complaint as no response is ever received and the on-line chat is hopeless. I hope cancelling the Direct Debit is straightforward!

Whether you’re stressed from work or just need to take a moment of calm, it can be hard to remember to fit it in when you have a busy schedule. There is even a day to help people do just that - National Relaxation Day, celebrated annually on August 15th. On that day, we’re encouraged to take a break from stress and anxiety and do something they truly find relaxing. Whether it’s going on spa break or just reading a book – it’s all about having time to chill in a way that works for you. And if you’re looking for another kind of chill, be sure to check out our competition at the bottom of the page. We’re giving away a Shark FlexBreeze Portable Fan. Not only is it super powerful, it’s whisper quiet too. So, it won’t interrupt your moment of peace. One of the best ways you can reduce stress in your day is with a little meditation or mindfulness. And there’s no need to run off to a yoga retreat. There are loads of amazing apps that can help you get into the healthy habit of taking some quiet time. Here are 4 of our faves. Deep breath… Apple Fitness+ and Apple Mindfulness Apple Fitness+ has guided meditation sessions with experienced teachers – from 5 to 45 minutes per session. But it’s not all just sitting and breathing. Their Mindfulness Cooldown combines stretching with relaxation, and they have lots of yoga classes too. As for the meditation, it’s cut into different categories to help you with specific issues - whether it’s stress reduction, improved sleep or enhanced focus. Meanwhile, Apple Mindfulness is specifically for Apple Watch owners. On the small, square screen you can either follow a full meditation session or you can get a reminder to take a few rejuvenating breaths. Fitness+ on iOS Mindfulness on Apple Watch Headspace Headspace is one of the most well-known meditation apps, famous for its user-friendly interface and massive library of guided meditations. With its search function, you can find a meditation for almost any situation. Woke up in the night and can’t get back to sleep? There’s a meditation for that. And sleep stories too. Going on a walk and what to be more mindful? There’s a mindful activity you can listen to. They have podcasts, daily schedules that are easy to follow and courses galore. Headspace makes meditation accessible for beginners while also providing advanced content for aspiring yogis. Available on iOS and Android Calm Calm is another highly popular app that focuses on meditation, relaxation and getting better sleep. Not only will you find traditional meditation practices, but there’s famous voices reading bedtime stories, soothing soundtracks and breathing exercises designed to help you unwind. The app's Daily Calm feature provides a new meditation each day, making sure you stick to mindfulness practice. And there are also long-term courses you can take tailored to what you want to get out of mindfulness. Available on iOS and Android Balance Balance was created to fit the needs of whoever’s using the app – so no two experiences are alike. Balance asks users a series of questions to understand their goals, then tailors meditation programs to fit. Whether your goal is to reduce anxiety, improve focus or get on in your career, Balance helps you build a mindfulness practice you can stick to - and that will evolve with your progress. You can always adjust the time of your meditation sessions. So, there’s always the chance to find a quick moment of calm, even if you’re rushing out the door! Right now, Balance is doing a one-year free membership – so it might be worth a go. Available on iOS and Android So, why not whip out your phone, download a few of these apps and see which one works for you. Win a Shark FlexBreeze Portable Fan FA220UK! Want to stay calm and cool? We’re giving away a Shark FlexBreeze Portable Fan FA220UK. It’s cool, super quiet and has 12 different modes – including outdoors, cordless and tabletop – so you can take it with you pretty much anywhere. It’s also water resistant, so is even pool splash and British summer weatherproof too! To enter, just share your best relaxation and mindfulness tips with the Community below. Entries close at 23:59 on 19th August 2024. Winners are chosen at random, and we'll announce the lucky iD community member shortly after. Stay calm, you’ve still got time to win.

Hi a quick question please,Can I divert mobile call to another mobile phone?Suppose I have two phones. Someone called me and then could it divert to my another phone?

I've been given a physical ID mobile simcard from a curry's store. The issue I'm having is that i wish to swap from E sim to a physical sim. How can i do this. I used to have an s22 running an E sim, but I've recently upgraded and now have an S24 ultra. I wish to have a physically simcard as i need the e sim for foreign network and you can't run two e sims simultaneously. I would have the following Physical simcard And e sim Does anyone know how to transfer my number from an e sim to this physical plastic sim i have Thanks

If I call one particular mobile number, its constantly engaged. I have no problem calling any other mobile numbers. I can call the problem mobile number with no issue at all using any landline phone, another mobile phone using a different network provider or by using a different mobile provider on my own mobile phone. This has been an ongoing problem for many months. I/m seriously considering leaving ID mobile because of this. Its an important contact number that I must be able to access. Just to mention, I can’t successfully text the problem mobile number, though no issue by any other means as mentioned above.

I have been with ID mobile for about a week and the app shows I have used 2.5 GB of data. I don’t understand how this can be since that would normally be about what I would use in a month. If I check the data usage on my phone settings (pixel 7a) it shows the same amount, but if you add up the data used by individual apps it only comes to around 300 MB. Can anyone explain this? I have seen a few threads from users on various networks reporting similar issues but there doesn’t seem to be any solid info on what causes it.

At my partners address the coverage checker says he should have excellent inside and outside coverage but neither of us can get an Internet connection on our phones. This was always poor but recently has got to the point we can't even use our phones. Both of us with ID, he has a Samsung S22 and I have a Huawei P30 pro. Phone calls are vertually impossible but 4G and signal appear good on the phone. We have reset network settings, but no change. I can't find a way to report this to ID except to the community. Is anyone able to assist please? Thanks

Hi is there a cost for using video calls, or is it part or your data? Ps I have unlimited data, texts and minutes. Regards Craig

I am an ID customer due an upgrade, the phone I want to upgrade to costs £43pm. However on ID as a new customer, I would only have to pay £39pm. This seems ridiculous, so can I cancel with ID and then join again as a new customer? If yes how long do I have to wait to join?

Hi there. I recently bought a new phone for my wife and have been trying to transfer her old number over to yourselves. When I enter all of our details it pops up a message saying our details don't match

I have just signed up for a sim only deal but am not sure the previous contract is cancelled. How can I check?

I am 10 months into a 2 year contract, my Pixel 8 has developed the ‘green line’ - US link below, but the internet is full of similar issues. https://support.google.com/pixelphone/answer/15009955?hl=en&sjid=18206310801282206670-EU How do I get this repaired? I can only see reference to handsets under 30 days old. Cheers

Since changing to iD in Dec 2023 I have been unable to guarantee being able to either make or receive calls. I have a new iPhone 14 which is not the problem. When trying to make a call the coverage bars often disappear and I have to wander about to gain coverage, despite there being no registered problem with iD when I checked. The calls often do not register and when I am able to connect the call often is dropped. In addition the quality of the connection is very poor. As well as problems making calls frequently hear that family have been unable to reach me as their calls have not connected or just rung out yet there is no record of the call on my phone.I am in my 70s and need a reliable service. This cannot be right! This service isn’t fit for purpose and would like to be released from my contract without penalty. How can I contact iD

How do I find my transaction number? I don't have a welcome email.

Been trying for weeks now to log into my account got to this point and nothing.I think my contact is up next month was sent details about new phones but cannot access my account please help

Id mobile signal is so bad most places the 4g is so slow especially on the m1 where u would think it’s the fastest .

Yesterday I was subject to somebody trying to get into my bank account. They did this by changing the login details for my ID account, transferring my numbers (I have 2) to an E-Sim and then re registering for online banking. I have now managed to get my numbers transfered back, and the email changed. I now need two things: 1. I'm now trying to get back into the app and it says my details are incorrect, this worries me after the last 24 hours 2. I want ID to up the security to stop this happening again. Maybe implement sending identification when changing details such as an email and address and other critical information. I would also say the introduction of E-sims is going to cause havoc for the reasons I have had over the past 24 hours

Ever got ready to leave the house for work on time, only to discover that your keys aren't by the front door? Yup, that’s probably most of us. And we know it can be infuriating hunting around for them knowing that the clock's ticking away. If you spend too much time looking for things, a Bluetooth tracker can be a total gamechanger. But what are they exactly? And how do they work? Let's find out… What is a Bluetooth tracker? Bluetooth item trackers are nifty little devices you can attach to your valuables — like a set of keys, your wallet, a bag, or a laptop — to help you find them if they ever get misplaced. This makes them a must-have if you go travelling on the reg and want to reduce the risk of losing your luggage. Or if you're just forgetful in general! How do Bluetooth trackers work? Bluetooth trackers work by connecting to your phone or tablet using, you guessed it — Bluetooth. You can then use an app to find the location of the belonging you've attached the tracker to. Most Bluetooth trackers can also make a loud sound to help you locate your missing item — handy if your wallet's hiding under the sofa. Because Bluetooth's range is limited to around 60 metres , some trackers are made just for finding stuff around the home or in your office at work. But a popular tracker like the Apple AirTag uses the Find My network — made up from millions of Apple devices all over the world. This means they can be detected almost anywhere, as long as other Apple gadgets are nearby. Who makes Bluetooth item trackers? Loads of tech brands now make Bluetooth trackers to help you keep an eye on where your valuables are. Here are some of the most well-known, which you can find at Currys: Apple AirTag: If you own an iPhone or iPad, you can easily keep track of your stuff with an AirTag and the Find My app. It'll point you in the right direction and even tell you how far away your lost item is. The battery lasts over a year and is a doddle to replace, and you won't have to worry if it gets wet thanks to an IP67 water resistance rating. Samsung Galaxy SmartTag2: Samsung's answer to the AirTag works with devices in the Galaxy family. Your tagged item shows up on a map in the SmartThings Find app so you can easily find it. And the tracker even has a Lost Mode, which will display your contact info on the phone of whoever's found your missing item — helping you get reunited even faster! Eufy SmartTrack Link: This affordable tracker works with Apple devices and Eufy's Security app, which drops alerts to tell you if you're straying too far from your tracked items. That way, you won't lose them in the first place. And if you've lost your connected phone, just double tap the tracker to make it ring — even if it's on silent mode. How do you prevent unwanted tracking? While Bluetooth tracking devices are amazing at helping you find your personal items, you might not want your location accessible to other people. But you can rest easy. Apple and Google have recently worked together on an industry standard that alerts iPhone and Android users when a device is being used to track them. Regardless of whether the tracker has been connected with an Android or iPhone mobile, users on both operating systems will get a "Found Moving With You" notification to alert them. As long as they're running on iOS 17.5 or Android 6 and up. What items do people lose the most? According to Chipolo, the five items most people in both the UK and US lose are keys, wallets, phones, TV remotes, and glasses. In fact, over 71% of Americans lose their TV remote at least once a month! So, if you’re fed up endless searching, we’d recommend grabbing some Bluetooth trackers now. You’ll thank us later! Which item do you reckon you lose most often? Let us know in the comments!

I was offered an unlimited data add-on on my upgrade, via the Customer Service Chat. My app updated to the new contract but is showing 10gb and not the unlimited that I accepted. I am now worried that the offer has not been honoured? I wouldn’t have upgraded with only 10gb.

I know this is an often asked question, but none of the other answers are suitable. Here’s why: The sim is for my car and the car does not have a way of reporting the number. The sim is Micro, but my phone is nano, and I don’t want to snap the adapter off to put it in my phone. I can’t make calls or SMS from my car None of my emails from ID have the number in full. my first bill just has the last four digits So, I’m hoping I can just email them somewhere and have them tell me, but I’d like a clue as to what information they will need, just my account number or the barcode from the sim credit card???

I have been an ID customer for a few years, I set up a new contract, with a new phone for myself and had planned to keep my pay monthly sim and phone for my daughter. When I put the new sim in to the new phone it automatically assigned the mobile number on my account during activation, making my old sim obsolete. My account only shows the sim only plan and not the new monthly plan. I don’t know how to split the plans or cancel the sim only so that my new monthly plan can be viewed. My old sim is now not recognized and I’m lost at what to do. Any help would be gratefully received. Thank you

When I try to port to I’d it keeps saying details not matching what I’d hold ,but have checked but still won’t port

Hi there I have recently lost my SIM card and I would like to request a replacement one but I’m not sure how to do it

Have been a customer couple months and bank sent an otp for large sum, non received over several days. Today contacted idmobile via the online chat, told me I had failed the address check ! The sent a code which didn't arrive, end result hung up....not in a good mood as father passed away this morning. Off to Spain on Thursday and want phone to work, any ideas