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5347 Topics

Blake Pettitt
Newbie
Blake PettittNewbie
posted in Ask a question.

please cancel my contract

I tried cancelling my nanas contract phone that she has barely ever used months ago and i still kept getting charged, so i cancelled the dd and now im being harassed for like £4 she has dementia now and is in a care home. I got her a new phone while she was still independent so she had a panic/help button on the phone she could push for emergencies but it proved ineffective and she needs more help. I dont even know what the phone number was because it was never actually used but please can you cancel it like you was asked to do months ago. Thank you

1
Tom
iD Mobile Employee
10 days ago
JMo
Newbie
JMoNewbie
asked in Ask a question.

changing to sim only

I’ve read a previous thread about how to upgrade from a phone with sim to a sim only deal but the information isn’t correct?My contract has ended and I don’t want a new phone and I’ve been told I will continue to be charged the full amount if I don’t change. I now want a sim only deal but when I try “upgrade” as per the previous instructions there is only the option of getting a new phone?the previous question/answer said to go into your account > upgrade > pick the sim only option … there is no sim only option anywhere. It can’t be filtered or sorted? thanks 

1
Tom
iD Mobile Employee
10 days ago
M
Newbie
MidnightxNewbie
asked in Ask a question.

unable to receive text message for new idmobile app registration

Im trying to register for the new app, I was an existing user but it asked me to register again, however on the sms otp section i have requested the code for 10 times at least but no success.

1
Tom
iD Mobile Employee
11 days ago
Ryszard Molenda
Newbie
Ryszard MolendaNewbie
asked in Ask a question.

Cant download/view invoices

Cant download/view invoices. Both on website and in app. Again same problem as month ago blank screen or time out. How many time we can have the same problem...

1
Tom
iD Mobile Employee
11 days ago
J
Newbie
jaydaneNewbie
asked in Ask a question.

updates

It would be very helpful with updates as to what's going on and why customers can't login to their accounts on app and website.  I've been unable to access my account for 3 days now which is unacceptable. Come on ID. We live in 2024 , surely it shouldn't take this long to update servers etc.

2
Matthew Thompson
iD Mobile Employee
11 days ago
S
Newbie
SG65Newbie
asked in Ask a question.

New App changed plan

I've updated the new ID app and my plan is now showing 500 mins and 5000 texts whereas my plan was unlimited mins and texts. 

1
Tom
iD Mobile Employee
11 days ago
Alastair McNaught
Newbie
Alastair McNaughtNewbie
asked in Ask a question.

new sim

I received an email noting that my contract ends on the 10th April. The email offered this as an option: £8/month rolling with 20GB data. However on the app the only options are as seen in the second image. £10/month at least. Any help? 

1
Tom
iD Mobile Employee
12 days ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Announcements.

🚨 Call issues affecting some customers.

We’re aware that some customers are experiencing issues making calls or are being disconnected in the middle of a call. When this happens, the call fails and the message “Sorry, your service does not allow access to this number” is heard.Our network partner is working on investigating the issue. We apologise for any inconvenience these issues may have caused.iD Mobile

280243
Tom
iD Mobile Employee
12 days ago
Louis Beck
Newbie
Louis BeckNewbie
asked in Ask a question.

I have accidentally ordered 2 upgrades on the same plan, will one of them be cancelled?

I was trying to upgrade from a sim only to an IPhone 15 plan, I thought I’d ordered it this morning but I hadn’t received an email about it, little did I know it had been filtered into spam amongst other emails so I hadn’t seen it. After that I’ve re ordered another thinking I must’ve not gone through with it and that also went to the spam folder, now hoping that one will be cancelled automatically. Can anyone help with what I should do next or do I need to just return the phone when it turns up? Thanks

1
Tom
iD Mobile Employee
12 days ago
Tan Ying
Newbie
Tan YingNewbie
asked in Ask a question.

Gift card

Hi I joined ID with friend’s recommendation. But both of us haven’t received email with gift cards. Could someone look at the matter and advise please? Thank you 

3
Tom
iD Mobile Employee
12 days ago
truthseeker9
Newbie
truthseeker9Newbie
asked in Ask a question.

New 25gb sim only contract

Hi, I’m trying to buy an ID Mobile 30-day rolling sim only plan which I saw on Uswitch: 25gb/£7pm. When it took me to the checkout on the ID Mobile website it says that I will be paying £10 pm after 6 months. Is this a mistake or something as it did not mention this anywhere else?Would I be able to haggle to keep the price at £7 when it reaches 6 months?Thanks in advance  

1
Tom
iD Mobile Employee
12 days ago
Federica Spinelli
Newbie
Federica SpinelliNewbie
asked in Ask a question.

data from 120gb to 1.5gb

Hello. Why is my data available 1.5 bg when my contract was of 120gb? I have still a alot of roll over data unused from previous month but noww as Plan it say 1.5 gb. Can you please help me out?Thank you

1
Tom
iD Mobile Employee
13 days ago
Solomon Oxenham
Civilian
Solomon OxenhamCivilian
posted in Ask a question.

billing issue

I tried to pay my monthly phone bill via the phone service yesterday and it has taken the money out of my bank account but is not allowing me to use the services. I tried to pay it again today and the same issue has happened. So I have payed double my monthly bill and not received any of my service.

1
Tom
iD Mobile Employee
13 days ago
N
Civilian
Nicnic47Civilian
asked in Ask a question.

retaining number

Hi there looking for some advice! I have moved from ID sim only to ID contract, looking to keep my number and read that I needed to move to a different provider then port back. I have tried to move to 3, I've input the details inc PAC, it comes up with an error message stating technical issues.. any ideas?

1
Tom
iD Mobile Employee
13 days ago
R
Civilian
Red2024Civilian
posted in Ask a question.

D/d

 d/d taken from my bank but i dont have an account with you

1
Tom
iD Mobile Employee
13 days ago
Toniann Broomfield
Newbie
Toniann BroomfieldNewbie
asked in Ask a question.

chnage of number

I need to change my number due to safety concerns. Can I have some help please

1
Tom
iD Mobile Employee
13 days ago
Wheelin77
Newbie
Wheelin77Newbie
asked in Ask a question.

New phone/existing number

I've just ordered a new phone but had to do it through ID site as I couldn't do it through the upgrade link on app. I've got a brand new number with the plan but I wanted to keep my existing number. Can this be done? Any help please.  

1
Tom
iD Mobile Employee
13 days ago
A
Newbie
AnnacrocodileNewbie
asked in Ask a question.

Can’t send or receive sms

I joined id mobile a number of weeks ago and have not been able to send or receive sms since joining. I ported my number from EE.i can send and receive iMessages, but not sms, which makes me think it’s a network issue. Can anyone help!?  I can make and receive calls without any problem.

3
Tom
iD Mobile Employee
13 days ago
Adi Zava
Newbie
Adi ZavaNewbie
asked in Ask a question.

CPI increase

Isn’t that CPI increase should be only for the bundle and not for all the bill ? Because I shouldn’t pay an increase for the price of the phone. I want one of the customer team members to contact me as soon as possible.

1
Tom
iD Mobile Employee
13 days ago
Shaun Wray
Newbie
Shaun WrayNewbie
asked in Ask a question.

why have i been charged for roaming in Holland

Whilst in Holland on 19/02/24 to 22/02/24 I was charged for using  1.94mb at a cost of£18.64 even though I have all my data and Holland is also in EU. why have I been charged?

5
Tom
iD Mobile Employee
13 days ago
M
Newbie
Meganmob23Newbie
asked in Ask a question.

Add a plan in online account

Hi,How do I add a second plan to my online account? I have 2 Sims for different family members and would like to see them both in my online account. I can see the one I used to setup the account but can't see an 'add plan' option on the website.I've seen the topic covering add it in the app but doesn't help me.Thanks.

1
Kash
iD Mobile Employee
14 days ago
Gary Carter
Newbie
Gary CarterNewbie
asked in Ask a question.

phone and sim but no account

My wife is trying to join ID she has received a phone and sim card, her number has not been transferred when speaking with live chat they informed her she has no account.  She was also informed the number provided is not an ID mobile number any help would be appreciated 

1
Kash
iD Mobile Employee
14 days ago
TrickyB
Newbie
TrickyBNewbie
asked in Ask a question.

international travel

I’m travelling to Cambodia & Vietnam. I’ve had a look at the roaming information and it just say ID partners on the list I’m not sure what this means. Will I incur roaming charges if I use my phone? TIA

4
Kash
iD Mobile Employee
15 days ago
Lee Ross
Civilian
Lee RossCivilian
asked in Ask a question.

my unlimited plan says i dont have any calls or texts remaining

i took out a new contract with id this afternoon, my agreement says unlimited calls, texts and data. its given me the data, but i cant call or text anyone as it says i don't have any left…. i also cant register the app on the phone because it says the details don't match, but i can log in via website. help would be appreciated. 

1
Kash
iD Mobile Employee
15 days ago
Aleksandra Grynczyk
Civilian
Aleksandra GrynczykCivilian
asked in Ask a question.

no singal and no service-new sim card

Hi,I’ve switched number from giffgafff to ID but I don’t have a signal. Help desk in curry’s provide me for new SIM card but this one doesn’t work as well. I’ve tried to restart my device couple times but nothing help. Could someone help me? 

2
Kash
iD Mobile Employee
15 days ago
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