Getting Started.

speak to agent

I need advice on balance on leaving I’d mobile

212

donnsey57Community Member

interrupted calls

Listen iv had this phone for a year and a half. I’m missing important telephone calls I can never get on my face book this is becoming a joke.

Kevster12New Contributor

terrible service no signal indoors for months if keep fobbing me off

Terrible service

Ruth2020Community Member

I have my PAC code from O@ how do I give it to you?

I have got my PAC code from O2 how do i give i to you?

131

ooxxCommunity Member

New deal from Uswitch

Hello, I have been with Id mobile for a long time but i have seen a better deal on the uswitch website.How do i get this deal?Do i need a PAC code?I am concerned because PAC codes cannot be used with the same newtwork. How do i get the Uswitch deal and keep my current number number

NervousActive Contributor

I can't receive incoming calls or texts

Please give me an update on ticket number 501129149I still can’t receive calls or texts on my phone. Please don’t give me all the the usual “switch it off/on, “take it out/put it back in”, “get a new SIM” etc.I’ve already done all that more than 10 times.Can I port my number to another provider without penalty as you obviously can’t produce a service that is in anyway reliable and that I can trust.

438

arobwkNew Contributor

why have I been unable to access the internet for the past 4 days during the day?

What is the problem? I’ve been closed out of internet access during the day for the past 4 days. I’ve tried every means of kicking internet connection back into life during the day, but I might get just a few seconds of connection before I’m closed out again. And then, about 18:45, things sort of go back to normal. This suggests IDMobile/3 Network is manipulating access, but, if that is not the case, what is the problem as regards day-time network access? And if there is a problem why is there no warning/advice via email - they have my email address!

767

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Matthew TiD Mobile Employee

The Android security features worth upgrading for.Blog

That stomach-drop moment when you pat your pocket and your phone isn't there. Most of us have been there, and it's not a good feeling.Modern Android phones have come a long way. Whether you're after something dependable and no-fuss like the Google Pixel 10a, or a proper flagship like the Samsung Galaxy S26 Ultra, the latest phones do a proper job of keeping your digital life safe, and they do it without asking much of you in return. Built to protect: the modern Android experience. Android has shifted. Where older phones waited for something to go wrong, newer ones get ahead of it.This works across the board. A solid everyday phone still comes

12340

12 days ago

chararm86Community Member

PAC code

I've requested my PAC and updated but the soonest it will let me change is 9th which is two days.How can I do this quicker?

2355

12 days ago

BrierleysCommunity Member

text message

Since moving over to ID a couple of weeks ago I am unable to send a normal text message to certain numbers. Anyone able to suggest anything? I am on iPhone 16. Thanks in advance

RondunkNew Contributor

i cant upgrade it wont let me load the page

I have tried to upgrade as I’m due but when I click to upgrade it doesn’t load

846

Elsbells87New Contributor

data usage

whats my average data use each month?

393

VLynnNew Contributor

Told I have reached my call limit but i have unlimited minutes

This is only happening with one number, and only in the last day. I have called this number before, it is a free UK number, I have never had any problems before. I tried calling this evening and got told that I was unable to complete the call due to having reached my call limit, but I have unlimited minutes. The only information I can find says the phone number must be out of bounds but it's is a free UK number that I have called many times before. Please advise

443

GG26Community Member

e sim change over to new phone

Hello Yesterday I tried using the links on the website to the QR code to set up my old e SIM on my new phone. It did not work.Please could you send me a qr code to my email for me? Or whatever it takes to set up my e SIM on my new phone? I am messaging now from my new phone.Thank you so muchGrace

Kellyanne1703Community Member

Moving Esim to new phone

I have recently brought an eSIM however looking to change my phone, how can I move my eSIM to my new phone?

181

JoseSantosCommunity Member

calls

Calls

DistantLanternCommunity Member

iPhone 15 pro not calling over 4G or WiFi calling, despite showing full signal.

My iphone 15 pro is not calling out over either 4G or WiFi, I have tried the troubleshooting guide provided to others, reset my number and network settings and it still won’t work. i have checked for coverage issues and there are none. This is an intermittent issue that occasionally self-resolves but has been persisting for over 24 hours now. Despite the increased use of the internet, there is still a need to make telephone calls so why isn’t this working?

131

Doris turnerCommunity Member

phone turned off

My bill is2 days late and you have turned me off. I am going to pay on June 4th. I am disabled and need my phone to ring people if I need help. Is there any chance I can be turned back on

HaydarCommunity Member

Remaining Data still same despite plan change

I have changed my plan from 3GB of Data to 10GB of data. At the time I had 1.2GB of available data still to use. Now after my plan change, it still shows I have 1.2GB available but shouldn’t this be higher or reset to 10GB due to the plan change?

lawrenceCommunity Member

Using my phone to call France

Why cant i use my phone to call france from UK also is it possible to call a French number while in france from my uk phone

191

abbeydavidson80New Contributor

Scam from LCR

I'm getting harrased by LCR about paying a bill of £46 for ID mobile. Is this a scam as my bill comes out my direct debit?

abbeydavidson80New Contributor

Harrasment calls, emails and txt

I'm getting harrased by LCR about paying a bill of £46 for ID mobile. Is this a scam as my bill comes out my direct debit?

101

Truma25Community Member

ordered miblie yesterday 1pm

ordered miblie yesterday 1pm had delivery for currys so could have nx and i havent even had a acceptance email yet

Chloemoo13Community Member

can i retrieve some data

Hi could I please retrieve some data between my number and another please

TimmyanneCommunity Member

data roaming not working in turkey after payment

Why is my data roaming for turkey not working - I paid for it 2 days ago and it is still not working.