To start off, I refuse to, and shouldn't have to keep repeating myself over and over. I used live chat to try get a problem solved. I was told I would be transferred to live customer support. Instead I got sent to the chat survey page. So I tried contacting live chat again. After explaining my problem AGAIN. The same thing happened. Instead of live customer support I got the survey page.

Hi,I moved over to ID mobile and was given a  number with the account.  I sent my PAC code for my existing number which went live along with my account.  I now however have two different numbers set up on my settings (Primary and personal) and if I close any of the fields for either number nothing works.  I went abroad and had to enable all settings for both numbers.  Now back in the UK, i can’t make external calls.  Do I need to different numbers and why can’t I make calls?

Sent my phone to Curry's for trade-in (arrived at Curry's 4th November). This is after months and four attempts to get a trade-in box sent out to me. I received my new phone mid August and I am still waiting for trade-in acknowledgement, payment or a reply to any of the emails I have sent. Yes I have checked my junk folder. I am again very disappointed in the service I have received and ID mobile have been unhelpful to say the least, just generic replies. ID mobile are complicit in this as Curry's are your sister company and trade in partner. What do I need to do to get this sorted?

Can’t do any calls , not receiving calls or text , don’t cave any coverage since yesterday please I need help urgently 

Can’t do any calls , not receiving calls or text , don’t cave any coverage since yesterday 

Hello,In the last couple of days, when I try and make a call its always saying line busy.  Even when I’m in the room with the other phone and its not being used, its saying ‘line busy’.  Anyone else having this problem?  And know what it is?  

Is anyone else experiencing issues with outgoing calls on iD Mobile? I have two lines in my name, both are affected, calls to UK landlines and mobiles fail in the same way (busy dialtone, call disconnects).I spoke to a Live Chat agent, they said I’d need to increase my bill cap, at which point, it looked like it would be waste of my and their time to continue the conversation, so I thought I’d check here to see if anyone else was in the same boat.

The mobile app isn’t showing my current data status on the dashboard tab on opening

I have more than one account with the same email address. How do I access them?

  Dear iD Mobile Customer Support, I hope you’re doing well. I have been with iD Mobile for the past six months, consistently making my payments on time. However, I have noticed that my payment history is not being reflected on my credit report. I would appreciate it if you could look into this matter and ensure that my payments are being reported correctly to the credit reference agencies. Please let me know if any action is required from my side to resolve this. Looking forward to your response. Best regards,Issam 

Hi there,I have missed a delivery of a new phone in two consecutive days. When I click on the DPD email link they simply say the ‘Return to consignor has been requested’(Curry’s). Can you advise how I can now request that the item is delivered (at a time when I am not on the school run/ working)?Thank youjohn 

I ported over my number 6days ago. I can make and receive calls, but I’m unable to receive texts/ iMessages or use FaceTime. I’ve followed the instructions on the FAQ, I’ve contacted Apple support going over all the instructions regarding turning off iMessage FaceTime, rebooting then turning off and restarting. Also reset Network none of this has worked. Tried the chat app but robo chat going round in circles. This is so frustrating. There is nobody to talk to. Can anyone suggest something 

I need to add an email to my account before I can upgrade

I had to remove a ESIM off of my phone and ever since not one of the replacement sims will work. I have tried countless eSims and physical sims and neither work. I have been in contact with your team on live chat 10+ times and they’re yet to resolve this. On top of this they were meant to port my number from my old provider and they haven’t managed to do that either and now I have no way of using that number for verification for everything. This is ridiculous and no one seems to know how to resolve it. 

Why have my upgrade offers increased so much within the last couple of days?. When I checked them last week ,  said prices valid until 12/12/25. This morning i checked and they have gone up by about £5/6 per month for the same deal. Any ideas why this may be? Thanks

Signed up on the promise of the currys vouchers for my husband and I - never came - we are way over the time they say to allow. ID mobile sent us to the gift card company who have no record of it - back t ID mobile who said it’s nothing to do with them and to speak to currys - doubtful they’d help I tried but f course nothing . as anyone else had this issue and managed to solve? is there a phone number to try? Thanks!

Why can’t I reply to 80870 numbers or even 5 figure numbers , I have a iphone

I ordered the Samsung galaxy flip on the 28/11/25. I received a text to say I would be sent a email but haven't received anything. I've checked my junk and spam like it say but there is still nothing. Has anyone else had this happen? 

I wasn't home when phone was delivered and now my account has been switched to new sim so I have no access to any phone. How do I rearrange delivery quickly of phone?

I have an existing contract and I’ve just got another one (Iphone 17 pro max). I want to give my old phone to someone with the new sim coming with the new phone. Is the person able to retain his old number while he uses the ID mobile sim coming with this new phone with the old phone and I will put my existing ID mobile sim in the new phone

I've upgraded to samsung s25 and couple days ago charger didn't work and today shows that moisture detected. What to do? Who to contact?

I've upgraded to samsung s25 and couple days ago charger didn't work and today shows that moisture detected. What to do? Who to contact?

Good afternoon,I recently upgraded my phone through my ID Mobile contract. I upgraded from a Samsung Galaxy A54 5G to a Samsung Galaxy S25. The deal included a free Samsung watch that you could claim through Samsung Offers.I have tried to redeem it, but am just missing an order invoice, which needs to have:Product purchasedDate of purchaseRetailer name or logoPrice paidSince my mother takes care of the contract and it is done through her name, I asked her to check all of her emails (including her spam) for an invoice, but was unable to find one (apart from the 'Congratulations on your Upgrade' email and delivery progress updates). I also could not find one in the ID Mobile website or app.Please could you let me know what information you need from me to send an invoice, or let me know where else I could find one.Thank you.

I need to talk with id

Hi I've been trying to upgrade for 4 days now . I've been close a few times but I keep getting cutting off from live chat . Around 30 times and around 7 hours I've spent trying . The signals very poor with id mobile in my area for the last few months .They said due to a outage . As I was told to phone which I did but they couldn't hear me properly and wouldn't offer me the same deal as online they requested an additional amount £50 . So I'm back to live chat been a hour so far . Not even been able to get through to anyone I get cut off before now .Anyone else experiencing these issues ? Your conversation has been disconnected repeatedly As this is the worse customer care via live chat I've ever experienced.  Many thanks