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5478 Topics

Eddie Land
Newbie
Eddie LandNewbie
asked in Ask a question.

My old number hasn't ported over properly

My old number from tesco hasn’t ported properly. When I call or text someone it’s shows a completely different number from mine. my contacts don’t recognise the number??

2
Kash
iD Mobile Employee
13 days ago
K
Civilian
kRich7002Civilian
asked in Ask a question.

Mexico Travelling

Looking for advice and recommendations for the best approach travelling to Mexico.  I understand ID mobile do not allow add-ons to use UK allowances in Mexico so trying to see what the best option is - get a different sim from a different provider while travelling, eSIM if that’s a possibility or any other options? Thanks

2
Kash
iD Mobile Employee
13 days ago
Carol Shephard
Newbie
Carol ShephardNewbie
posted in Ask a question.

refer a friend

Hi. I don't seem to be able to clarify if I did my referral correctly for the refer a friend voucher. I have followed your instructions,  I wonder if you could help please? 

1
Kash
iD Mobile Employee
13 days ago
Kat72
Newbie
Kat72Newbie
asked in Ask a question.

Cancelling my plan

I have 4 ID plans.  I cancelled one via live chat with the 30 day notice only to find that the wrong plan was cancelled. I cancelled this plan again via live chat, tried to reinstate the incorrect one that was cancelled which I was told I couldn’t. These are rolling monthly plans-SIM only. I Have cancelled the DD for the plan I cancelled- now getting several messages about payments which are not actually due. The plan is still live but guess what….the ID account has not worked for days and still not allowing a plan to be cancelled but had a payment notice which DOES work- allowing you to pay as a one off…??What awful service for a customer of over 7 years with 4 plans? I have printed the live chat and have been so frustrated with not being able to speak to someone. I never realised until now after 7 years that ID has no customer services? How awful.

1
Kash
iD Mobile Employee
13 days ago
Baz Thornton
Newbie
Baz ThorntonNewbie
asked in Ask a question.

Roaming

How / where do I find option to turn on data roaming ?

3
Kash
iD Mobile Employee
13 days ago
Tony Lee
Newbie
Tony LeeNewbie
asked in Ask a question.

Capped on Unlimited

Cannot call any of my family as its saying i have reached my cap?  Even though im on the unlimited plan , never had any trouble like this before

1
Kash
iD Mobile Employee
13 days ago
M
Newbie
Mo RujakNewbie
asked in Ask a question.

why has my data allowance been cut in half?

I had to re register in the new app today and now my data allowance has been cut in half, I originally had 120GB which has now dropped to 60GB without any warning. This is very poor.  Also my 4G coverage keeps going in and out for the past 2 days.

3
Kash
iD Mobile Employee
13 days ago
N
Newbie
Nick MNewbie
asked in Ask a question.

Mobile router email blocked by Spamhaus

I’ve had an ID SIM in a TPLink MR200 mobile router for over a year using it at home and in my motor caravan with no problems. Since last week I’m finding most of the dynamic IP’s it uses are listed by Spamhaus as spam senders. This means I often can’t send any emails until I’ve rebooted the router three or four times. There’s definitely nothing in my equipment sending any spam and the instances Spamhaus are quoting are from times when I wasn’t using that IP or my router wasn’t even switched on.I’ve tried two routers and also using an iPhone 6 as a hotspot with the same results. If I put a EE SIM in the router it gets a clean bill of health from Spamhaus. However there’s only a small data allocation on that so I’d really like to be able to use ID. Any idea what I could do apart from buying more data on the EE card and dropping ID?

9
andewhite
Legend
13 days ago
R
Newbie
RidsNewbie
asked in Ask a question.

How do i add a 2nd subscription in the new app?

I successfully added my main subscription.When I tried to add a 2nd subscription, I got through the number/surname/dob screen, but the confirmation text never arrived. How do I register this subscription please?

4
Kash
iD Mobile Employee
13 days ago
Paul Ballard
Newbie
Paul BallardNewbie
asked in Ask a question.

New S24 Ultra phone, sim card not recognised

I’d like a little help as nothing seems to be work, app or sim.Just received a new S24 Ultra with monthly contract. Phone ok, but sim isn’t working at all.Tried in another phone (Note9) not working, tried my old Sky sim in S24 and that’s working fine.Tried the airplane mode, switch off, restarted and cleaned sim.. still not recognised.Not too happy with the amount of money spent on deal, i would’ve though by reading the simcard pack that the sim would work straight away.Please someone advise,ThanksPaul

6
Kash
iD Mobile Employee
13 days ago
Julie Knights
Civilian
Julie KnightsCivilian
asked in Ask a question.

Can't add my mobile number to Id mobile online

After trying for about 2 weeks to set up an online account, I’ve finally manage it. Great, I thought, until I tried to add my number. When I did, it now tells me that, as my number is PAYG, I can’t add it to my account. The only trouble is, it’s not PAYG, it’s pay monthly, with the number migrated from another network. Can somebody help me with this? I’m fast losing the will to live.

1
Kash
iD Mobile Employee
13 days ago
L
Civilian
liammadman12Civilian
asked in Ask a question.

sim only deal

If I take out a sim only deal when can I upgrade to a new handset 

2
Kash
iD Mobile Employee
13 days ago
Charlotte O'Kane
Newbie
Charlotte O'KaneNewbie
posted in Ask a question.

roaming in Italy

Data roaming in Italy seems to have stopped today. It's been fine.Any one got any explanation please? Need it to pay for things on my phone!

6
Kash
iD Mobile Employee
13 days ago
P
Newbie
Plod1759Newbie
asked in Ask a question.

premium texts

I cannot send premium texts and note my plan has to be upgraded.  How do I do that?

1
Kash
iD Mobile Employee
13 days ago
Heather McAlpine
Civilian
Heather McAlpineCivilian
asked in Ask a question.

no service

Hi, I have no network coverage (3G or 4G) on my phone, only Wi-Fi connection. Is there a problem in Aberdeen area?thanks 

4
Kash
iD Mobile Employee
13 days ago
Jonathan Woodffs
Newbie
Jonathan WoodffsNewbie
posted in Ask a question.

old number is missing

Hello. My phone is only working on the new number. I can’t receive calls or texts from anyone who doesn’t know my new number. I have sent a pac code etc. what do I do to get my old number please?

1
Kash
iD Mobile Employee
13 days ago
S
Newbie
Susie LuptonNewbie
asked in Ask a question.

bill cap

I m getting oops when I try and access my bill cap which I need to change quickly 

1
Kash
iD Mobile Employee
13 days ago
I
Newbie
Intermo1Newbie
asked in Ask a question.

Amazon or Currys gift card

When and how do I get the gift card that I am due? 

1
Kash
iD Mobile Employee
13 days ago
N
Newbie
Neil24Newbie
asked in Ask a question.

Switch to iD Mobile

I am trying to switch from a previous provider to iD mobile. I’ve got my PAC code and have entered all the correct information on the form on the website, however I get the following message:We've tried to process your PAC, but there is an issue with the information you've submitted.I’ve tried using the live chat feature on the website but can’t get through to a person.

4
Kash
iD Mobile Employee
14 days ago
J
Newbie
jmsfnchNewbie
asked in Ask a question.

Fairfone 4 WiFi calling

This handset is (still) not on the WiFi calling supported list.  When might we expect it to be added, or if unclear, what are the criteria for inclusion?Fairfone release android updates with a healthy cadence, and I'm currently running Android 13.  WiFi calling is all enabled on the handset, but I see no attempt to establish a WiFi call.Would be great to get this added, to ameliorate the apparent degrading mast coverage in RG30.

3
Kash
iD Mobile Employee
14 days ago
E
Newbie
Eric ChauvelNewbie
asked in Ask a question.

Currys Gift Card not received

I have refered a friend in January, it says we should received an email after 2 bills to claim our gift cards. 3 Bills have been issued now, and still no email, no gift cards, why?Eric

9
Kash
iD Mobile Employee
14 days ago
Germans Sailers
Newbie
Germans SailersNewbie
asked in Ask a question.

services

I have paid my bill to get my services back one and my services are still suspended after a day. I use my phone for work purposes and contact with family.

1
Kash
iD Mobile Employee
14 days ago
M
Rookie
MartychrisRookie
asked in Ask a question.

Has anybody had any luck accessing their account.

Not been able to access my account via app or online. Chat says they will report the issue to the Team. Has anybody else had an issue and have they had it resolved?

4
Kash
iD Mobile Employee
14 days ago
J
Civilian
Janis UdrisCivilian
asked in Ask a question.

Janis

Hi. 

2
Kash
iD Mobile Employee
14 days ago
J
Newbie
Jojo68Newbie
asked in Ask a question.

bill

I can not open my bill, it just keeps saying error, anyone got any ideas, this has only happened since this new app 

4
Kash
iD Mobile Employee
14 days ago
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