My Name is Ian Derbyshire I am contacting you on behalf of my Dad the account holder Robert Kenneth Derbyshire who has 2 phones on his account one for him and one for my Mam who has recently passed away. I have tried various way to get in touch and recently had to pass over a copy of my Mams Death certificate to you robot system only to get told it didn't matter about my Mam as she is not the account holder I am fuming. Can someone come back to me on this system or give me a contact number I can contact to talk to a human being about this very delicate subject. We are currently mourning the passing of my Mam and Dad is really struggling with it all. I understand that there will be a cost to cancel this account which we accept but we don't know what it is. Can someone at ID Mobile please come back to me Kind Regards (Information removed)

Want to double check the PAC process has gone through

Hello, we’ve had digital voice installed but if someone calls me on my mobile phone & I can’t answer the call the caller gets diverted to my landline phone number. How can I stop this? This has only happened since digital voice was installed. There is no call diversion/forwarding set up on my mobile phone. Thanks

Helloi I have been given an “upgrade” as my contract is now over, I’ve looked online and I can get a better contact elsewhere or with a third party using ID mobile as a new contract? Am I better to just do that?

I recently switched to iD from Vodafone and successfully ported my old phone number. I have now travelled to Athens, Greece and my old number is not working. I have been able to send texts from the phone, but the Receiver says the text is arriving showing it came from the original iD number that came with the new iD contract and not my old ported number. I’m going to be in Greece for a couple of months and am at a loss as to what to do? Can anybody help?

Hi all, New user here.. Well, new to the forum. I took out a contract about 6 months ago but it seems like I made a bad decision with this network. I gave the sim to my daughter as she started High School so she can ring us and vice versa for school pick up etc.. When ever we rang her she didnt answer, so we questioned her thinking its because her phones been on silent etc, but there were no missed calls! We then rang again whilst the phone next to us, and we can hear it ringing from our phone, but her iD network didnt ring at all??!! I gave her another phone thinking the phone had become faulty but it was the same issue. I then thought maybe it might be our service provider as me and my wife are with EE. So I then got someone else to ring from a different network and guess what, same issue!How can this be fixed, feels abit pointless giving her a phone if it doesn't ring. P. S. This happens intermittently, alot more that one would lik

I recently switched to ID mobile from another network carrying my old number over. However I am now unable to receive 2 factor authentication codes sent via SmS

I rang back a missed call which i now believe to be a scam phone number. Not sure what I should do. reguards Ian

I was payed today my bill, but I can't call and using my Internet. Why?

Hi Samsung s21 fe had an update yesterday since then I cannot receive any inbound calls, I've checked all settings, rebooted and searched for answers online to no avail.This isn't a local area issue was in London yesterday, Chesterfield today and no difference.Please help as this is my only method of being able to be contacted and is very frustrating! 

Hi and thanks in anticipation for your assistance.  My wife and I have had ID Mobile SIMs for a couple of years, but more recently, more and more people tell us we aren’t answering calls - and our phones don’t even ring. Occasionally the first we will know is when we get a voicemail.  Secondly on 8 out of 10 outgoing calls, nothing happens.  The phone (iPhone 13 Pro Max and iPhone 15 Pro) just says “Calling Mobile” for about 30-60 seconds, and then says “Call Failed”. I’ve redialled 20 times or more, but still it never connects.  It happens particularly when we are at home, even though we have strong home WiFi, and the phones are both set to WiFi Calling.  Can anyone suggest anything? Thanks again.

I recently upgraded my phone but didn't receive an order confirmation email and I need an invoice/order number to claim my earbuds.

Hi all, I recently signed up to 3 sim only deals for myself my wife and my son.when adding these to an online id account either web version or app it lets me add 2 plans but the 3rd continues to say details are not recognised. does anyone know how I correct this?  thank you 

Hi my direct debit usually comes out between the 1st and 3rd of every month. I'm aware some customers aren't able to view there bill. Does anyone know when it'll be resolved? Thanks 

Got my pac code and trying to change number it is giving a error message 

I have the same email address for 2 ID mobile accounts/phone numbers, I added both numbers to the one account. Now one of the numbers has been removed from the account, I can only re add it with a verification text to that number which is not possible. I am abroad and I was advised by ID mobile that they have roaming in this country, which they do not. I am now unable to access my account and need to somehow get PAC numbers for both of my phone numbers under the same account as I need to transfer to a company who is able to provide roaming in our current destination for business purposes. I hope that makes sense? Any help would be much appreciated.

How do I find my sim pin

I am unable to access my account and view my bills when I put in my phone number email and date of birth it says the details do not match my account, I need to access my bills so that I can invoice my clients this is very frustrating I have always accessed before

I have 3 phone on my account, 1 mine and the other 2 are my daughters. As they older now I want them to have own account and bank details.can this be done?

Hi, can i use roaming in Ukraine now?I am currently in Ukraine. Could you please let me to know if i can use my data as if I was back in the UK.Calls and texts are free from and in Ukraine now?

Bit of a weird one, so it completely slipped my mind that I was ready for an upgrade 10 months ago, I got an email telling me but I’m guilty of not clicking onto it and reading, so I didn’t change my plan to sim only or upgrade, so therefore I’ve been paying the full package (as if I’m still paying for the phone rather than just the sim) for the past 10 months. Do I have a leg to stand on for a refund? 

I am having trouble receiving and making calls. WhatsApp is fine, iMessages are fine but if someone calls me it’s calling at their end but nothing at mine. Not even a missed call notification. When I try to ring out, nothing, no ring or anything. I have had the phone for a year so not a new phone or sim 

Can you help me. As I can’t seem to transfer my original number from Sky which I have tried 3 times with a PAC code every time I then get a text saying it will transfer on x day and then never does.what should I do now?many thanks

I have bought ID sim card. I sent my pac code to save my old number.  I'm having problems with the number as the ID number is showing up and not my old number when I send messages and calling .I received a text saying everything had been moved over 5days ago.

i just signed up for an id mobile 24 month contract with an iphone 13 but i cant get on with phone and was wonder if I can change to a samsung phone?