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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 540 Topics
  • 1,599 Replies
540 Topics
Nicole Davenport
Community Member
posted inPlan Changes & Upgrades.
apple watch cellular plans
Hi, I saw this was asked 7 months ago looking at previous queries, but I’m just wondering if there’s been any updates on ID mobile supporting Apple watch cellular plans or any way around to make it work?
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Tom
Laura Surridge
Community Member
asked inPlan Changes & Upgrades.
upgrade
Hello. I’m trying to see if I can upgrade but it is saying I don’t have a direct debit set up when I do?
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N
BridgeBridge
Active Contributor
asked inPlan Changes & Upgrades.
If we upgrade a SIM only contract with ID, do we lose free roaming?
I’m looking at upgrading my SIM only IDMobile contract. I’ve been on a SIM only, pay monthly contract since 2019, and I have free roaming included. If I upgrade to a new contract with IDMobile will I lose the free roaming? Many thanks
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BridgeBridge
P
Active Contributor
posted inPlan Changes & Upgrades.
upgrade
Does the upgrade deal on Google 9 pro xl include the bundle deal ? It shows bundle symbol, present, icon, but doesn't mention the bundle.
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Tyler
B
New
 Contributor
asked inPlan Changes & Upgrades.
When and how do I give notice on my contract?
My contact is eligible for an upgrade now, but I want to leave my contract and give my 30 days notice as soon as that period is reached. I actually want to change to a monthly rolling SIM deal with I.D., for about £6 a month. How do I do this? I think my contract fully ends in February. On the upgrades section, it didn't give me the choice. Ben
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Wayne Robertson
New
 Contributor
posted inPlan Changes & Upgrades.
upgrade
Hi I didn’t receive my air buds which I selected as part of my upgrade bundle
377
Tom
C
New
 Contributor
asked inPlan Changes & Upgrades.
sim only upgrade
Carphone warehouse offers 10gb data on one month contract for £6 a month. Can this deal be offered by id direct or can it only be done via carphone warehouse
2113
Kash
David Tunmore
New
 Contributor
posted inPlan Changes & Upgrades.
Changing Plans.
I have just changed my plan as an upgrade with ID Mobile, but ID Mobile have provided a new number. I want to keep my existing number and I need to make sure the old contract is terminated as well. Does anyone know what I will need to do? Thanks.
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Daz_S
A
New
 Contributor
asked inPlan Changes & Upgrades.
Samsung Galaxy A16 4G
The Samsung Galaxy A16 - 4G mobile phone is not shown on the list of handsets compatible with 4G but ID is offering the A16 on a monthly plan - So obviously it is compatible. Can anyone confirm it is compatible with 4G please?
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M
Community Member
asked inPlan Changes & Upgrades.
Reducing monthly Payment
Hi guys, I currently pay £47.46 per month for unlimited everything (I think data may be 100GB but that’s essentially unlimited to me). I really want to reduce my cost per month, 1 because it is high for a phone bill and also because iD Mobile’s roaming options are quite poor so I’m paying for data I can’t use in that many places. How do I go about this? Is it even possible if I’m on a sim + handset deal?
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Tyler
L
Community Member
asked inPlan Changes & Upgrades.
Early upgrade/ending my plan
I’m not due for an upgrade for another year but have seen an ID mobile contract for the iPhone 15 pro max that I would like to sign up to. I’m happy to pay off my remaining current contact with ID but I want to keep my number and put it on my new plan. Is this doable? Everywhere which says early upgrade is max of 2 months early even though I’m happy to pay the difference.
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Tyler
Vickersd
Community Member
posted inPlan Changes & Upgrades.
another contract
Hi I'm looking at adding another phone for my partner to my contract is this something someone can help me with please?
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Tom
J
New
 Contributor
posted inPlan Changes & Upgrades.
new phone
I have my phone which is a Samsung A14 I think.. I can upgrade it in June if I want to or alternatively wait until my 2 year contract is up in August 2025.. Since the summer it only charges to 80%.. And now it takes all day to charge...I bought a new charger but it's still the same… I can't afford to buy myself out of this existing contract. I don't know what else I can do...this phone won't last until June...
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Tom
R
Community Member
posted inPlan Changes & Upgrades.
phone upgrade mail
I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.
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Tyler
R
Community Member
asked inPlan Changes & Upgrades.
phone upgrade mail
I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.
541
Tyler
C
Community Member
posted inPlan Changes & Upgrades.
i upgraded for 100GB yet only receiving 20GB
Hi I upgraded my phone yesterday and I am meant to be receiving 100GB of data a month, yet only says im getting 20GB hoping this is a visual glitch as would be seriously disappointing if not
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Tyler
M
Active Contributor
asked inPlan Changes & Upgrades.
How do I know my contract upgrade has gone through?
Hello, I recently (01/12/2024) went to upgrade my contract from a Galaxy s22 with unlimited everything for just over £36pm to a Pixel 9 pro with unlimited everything for around £34pm. I noted that the upgrades menu stated the pixel 9 pro was out of stock but still available to order so went agead with the order, adding a 10000ma power bank to the order at the checkout. A payment was taken of £19.99 for the powerbank, but nothing for the contract upgrade, and no confirmation email or anything. So what has happened? has the contract not gone through and I just bought a powerbank in an overly roundabout fashion, or does the contract not start until the new handset has been delivered? there has been no contact from iD either way so please could somebody help me out here - I dont want to be missing out on value from a lack of proper communication.
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Tyler
O
New
 Contributor
posted inPlan Changes & Upgrades.
DPD lost parcel and i have to wait 30 days for investigation.
DPD lost my parcel, tracking hasn't updated in over a week now. DPD informed me that my parcel is lost. I have been contacting ID everyday to contact DPD ASAP. I have been waiting over a week for this upgrade. Now I was informed that I have to wait up to 29 days for an investigation. Is this a joke. It is so ridiculous that I have to wait another month for an investigation for I phone that I do not have and I paid an up front deposit on. Why can't ID send me a replacement and deal with DPD in their own time and get their money and phone back if it's found. This is the worst customer service ever. I regret buying it from this company. This is the worst company ever, I will never use this again. I want my phone that I paid for. It is not my problem to now have to wait for some investigation. Check my tracking, it is clearly missing and DPD even told ID that it's missing.
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Tom
Christina Martin
Community Member
posted inPlan Changes & Upgrades.
upgrade
Found new deal with ID via car phone warehouse where I can preorder but can't find it with an upgrade
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Tom
S
New
 Contributor
asked inPlan Changes & Upgrades.
Upgraded phone and contract and have lost reception on current phone
Hello, I have upgraded my phone and contract today online, however this afternoon i seem to have lost all network coverage to my current phone. I’m assuming this is connected, but am I now stuck with no reception until new phone handset arrives?
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A
New
 Contributor
asked inPlan Changes & Upgrades.
upgrade issue
I am trying to upgrade my contract and it’s taking me to a page to pay 1p but it’s saying that my card isn’t linked to the account so I can’t but it’s the only card I have and is connected to my bank which the direct debit comes out of. How can I fix this?
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waynewes
New
 Contributor
asked inPlan Changes & Upgrades.
trying to buy a phone
My wife and I tried to purchase a phone with the email address sarah@wellesleyinc.com. it was "cancelled due to security". I have since tried to buy again through your website but then also get other errors. We are both existing customer of yours and would rather stay with you, but cannot seem to complete an order for some unknown reason. Please can you help with this issue. My number is (INFORMATION REMOVED).
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William Bailey
Community Member
asked inPlan Changes & Upgrades.
Accidentally ordered 2 SIMs
I ordered a SIM card however didn’t received any emails confirming an order and the web page bugged out so I put the order through again. I have now received 2 emails 1 minute apart with different order references saying that my order has been processed and that I will receive tracking info when its dispatched. Is there any way I can cancel one of the orders and not get charged for 2 SIMs?
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Kash
Xavi Bryans
Community Member
posted inPlan Changes & Upgrades.
Want to upgrade
Beeboop
181
Kash
Ellee8184
New
 Contributor
posted inPlan Changes & Upgrades.
where is upgrade eligibility date found??
I just want to know where I can find my upgrade eligibility
544
Kash
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