I’m trying to log in to my Telegram account, but I am not receiving the SMS verification codes on my iD Mobile number. Normal SMS messages come through fine from other contacts. The issue only occurs with Telegram. Telegram sometimes uses short codes or international numbers for verification messages. Could you please check if SMS messages from Telegram are being blocked on my line, or if short code / international SMS is restricted? If so, can you enable this so I can receive the verification code?

Hi, I’ve received a new iD Mobile SIM card, but I can’t activate it because I have no signal at all. I also can’t log in or register for My Account because I’m unable to receive the SMS verification code. Please activate my SIM manually on your side in one go. I just need it working so I can receive texts and finish my account setup.Thank you – I’ll wait here for confirmation. This is the issue I’m facing when I try to create a new account

I submitted a PAC for my wife and myself and requested to keep our existing mobile numbers. Also gave a start date. But I am still with my old provider  and the mobile for ID has not changed to our existing one. Is there anyone who can look at this as I am now paying for two providers

Ive travelled from scotland to spain and after 5 days being in spain my phone has stopped working?

Hi I’ve just transferred from 3 to ID but my phone number hasn’t transferred , I entered the pac code on the form for ID it’s THB163972

I’m just moving from an iPhone 14 with physical sim to iPhone 16 with an eSIM.  I initially tried the physical sim in the new phone and it don’t work, so requested an eSIM.  it hasn’t worked, and I’ve contacted support via chat and followed all their instructions but still have no service. This has also disconnected the old physical sim in the old phone, so now I’ve got two phones out of action.  Any ideas of what to try next?

I switched my sons number to ID from 3 and the port was confirmed on 17th September however his phone still shows his old number on the phone and he cannot receive or send texts or calls.Its an iphone 14 and i’ve seen other discussions suggesting something with the settings but these were to do with esims. His old and new sims are both physical sim cards.

Hi I recently moved to id mobile requesting to take my own phone number however on my most recent email it states my new phone will have a different phone number please help 

Hi!I can not connect iMessage or FaceTime to my phone number. I just keep getting an error message it is also saying I need to have a SIM attached to that number, which I already do with yourself - it is an eSIM.  I am very, very frustrated. Please help! fiona edwards

I have a new phone and would like to transfer my number/eSIM to the new phone. I have requested a new eSIM card 3 times already and have not received any emails. I have checked my SPAM folder as well. Can you advise, please?

Around the end of august, my phone’s battery started to bulge. I immediately notified Samsung support who said they would pick it up from my house and take it to a repair centre. They have been inconsistent with their updates since then and have notified me that the battery issue was ‘my fault’ and the warranty was broken due to scratches on the front of the phone. After attempting to charge me £139 for a repair they said they would replace the battery anyway but they were waiting on parts. I called a week after they sent me that email and they said they would “let me know of the whereabouts tomorrow”. That was yesterday and I still have no updates. It is nearly a month since I last had the phone and I was wondering if iD could help as I am currently paying for a phone I do not have. I am using an older phone as a replacement but this option is no longer viable.

Hi I lost my sim card how do I order a new one 

Hi, I have an iPhone 14 Pro and upgraded to the new iOS 26. I have lost all sim connectivity. When the upgrade occurred it stated “no sim” and all connectivity is lost. I’ve subsequently reset network settings, updated network settings, simply removed the sim card and put it back in, as well as turning the phone on and off to no avail. Is anyone else having this issue or is it an iOS 26 problem with iD mobile?

i have had a problem for over a month now requesting a mew esim i want tbis problem fixed now or itll end in a law suit

Looking to change from contract to rolling month, sim only contract. Will I keep my current number? cheers

HELP. when in japan we put in a data sim, into slot 2, since coming back we only have data no calls or texts. i have gone into settings and sim management, calls and messages for sim 1 are just faded grey, i have tried turning phone off, taking sim out, and making sure its in slot 1. before turning back on, in sim manager my phone says SIM 1, iD and my number, my partners says SIM 1 unknown. i am at a loss, as i have gone through all the help topics i could find on ID including access point names, network operators, the VoLTE calls sim 1 is on, as well as allow 2 g service, flight mode is off, do not disturbed is off, updated and did a reset. 

Hi, I'm having trouble with claiming my promotional gift, I need an invoice showing amount paid, company logo,  device name.Can you please help

our sims don’t work properly, in sim management, calls and text sim 1 is faded out, only mobile data is working. there is only 1 sim in slot 1, my phone says sim 1 ID and my number, my partners phone just says sim 1 unknown number, we have tried all google help, restarting, re setting etc including adding an access point, none of this has helped, we are both on samsung S 23 and S24. do we need new sims? both phones are from ID. ppleas please reply as this is the 2d time i have posted about this

My phone number isn’t registering to my iPhone, I can’t receive text as an sms only through  iCloud and I can’t FaceTime, my phone is showing a different phone number to my eSIM, very confused help!! 

Hello, I have the iPhone 17 air which only uses an eSIM. I currently have a physical sim in my iPhone 16. How can I get started on the new phone?  Looking for guidance.  Thank you 

My old number hasn’t transferred over to this sim and I have had a confirmation email and message to say it has been done

I am mid contract (sim only) and considering the new iPhone 17 Air. I will obviously need an esim so the question is, can I switch my contract from that of a physical sim to an esim so that my contractual terms remain unaltered?

Good evening all,I currently have two contracts with ID Mobile. The one that is closest to ending I will be paying off to end earlier. Once paid off can I keep the number and pass to my other contract? I hope that makes sense. Thanks in advance Danny 

Hi, i was having issues with not getting activation codes on my ID mobile number this happened 4 months after switching to ID mobile. I deleted my esim and requested a new one. When i got the new esim it didnt get activated. Since then i have tried 2 replacement esims. Those didnt work, i contacted customer support who i dont think have any clue how to sort this issue. I was told by the first person to get a physical sim which i did but didnt work, second one told me to block my sim and come back an hour after, the third one said my sim is activated and wait for an hour. Its been 8 hours now.I do not know what kind of service is this. I am amazed that this company has survived this long

Ive been through many of the previously asked questions and answers on this topic and carried out the troubleshooting activities suggested on them, but I'm still not receiving sms text messages. ( such as 2 factor account security codes)I seem to be able to send them albeit can't do it to myself to check..They haven't worked since I went on holiday to Turkey (no data or calls in my package so I turned roaming etc off.) I've checked all my roaming settings and call barring etc…Samsung A52 phoneThanksP