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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,555 Topics
  • 6,032 Replies
1555 Topics
Tobias Weissenauer
Newbie
Tobias WeissenauerNewbie
posted in Your Phone & SIM.
how to get replacement sim

Hi my name is tobias weissenauer I have lost my simcard so I was wondering I blocked ot buy how cam u order a new sim.

5
Tom
iD Mobile Employee
1 month ago
Kyle Mcnaughton
Civilian
Kyle McnaughtonCivilian
asked in Your Phone & SIM.
about sim card

Why has my sim card stopped me from seeing graphic images etc as it's got a block and how do I remove the block 

1
Tom
iD Mobile Employee
1 month ago
B
Newbie
brikNewbie
asked in Your Phone & SIM.
is there issue with Mobile data?

no mobile data. i have tried to reset the network by choosing a different network then reconnecting to ID but still no mobile data.

15
Tom
iD Mobile Employee
1 month ago
P
Civilian
PhesterCivilian
asked in Your Phone & SIM.
transition number

Can you send me my transition number so I can switch my phone number thanks    

5
Tom
iD Mobile Employee
1 month ago
T
Civilian
TatwsDuCivilian
asked in Your Phone & SIM.
Phone Number Transfer

I submitted my PAC and got a switch date of 02/08/2024 it seems now on the 5th my old sim is no longer active and my new sim still has the ID number not my old number.  Please can someone help? 

1
Tom
iD Mobile Employee
1 month ago
C
Newbie
cainukNewbie
asked in Your Phone & SIM.
Why do I show full 5G but very poor signal?

Hi,  I have been with IDmobile a few weeks now and find my signal is very very poor. I live in Cornwall and it says my area has excellent 4G in the coverage checker.  What I find bizarre is I can be on the phone with reception that sounds like we’re talking underwater, yet my signal shows full 5G? This area of Cornwall does not have 5G. Alas, even with full 4G showing it can be the same.  Why can I not make a phone call with full signal showing, and why does 5G show up and have an even worse reception? Thanks

8
Tom
iD Mobile Employee
1 month ago
Kennydd82
Newbie
Kennydd82Newbie
asked in Your Phone & SIM.
more time to pay bill

My phone has gone off today due to a late payment. I really need my phone for work however I am unable to pay my bill till the 2nd September is it possible to switch me back on till then please 

3
Tom
iD Mobile Employee
1 month ago
Cerys Goulding
Newbie
Cerys GouldingNewbie
asked in Your Phone & SIM.
Data, Texts and Calls aren’t working

Hiya, I’ve just joined IDmobile a week or two back and have had trouble with data not working and my app saying I have none left even though I haven’t been able to use any of it, and texts being marked as ‘not delivered’, anyway I can resolve these problems? 

5
Tom
iD Mobile Employee
1 month ago
A
Newbie
Andy05Newbie
asked in Your Phone & SIM.
Voicemail

I am unable to delete any voicemail. There is no option to delete or any trash can on screen. In fact I am only able to hear the oldest voicemail and have 2 new ones I cannot retrieve because as soon as it plays the old one it cuts off to the main menu with no delete option? any suggestions out there, this is a new account (8 days) and a galaxy s24

13
Tom
iD Mobile Employee
1 month ago
Jen Brotheridge
Newbie
Jen BrotheridgeNewbie
asked in Your Phone & SIM.
Old number and New number overlap

We have PAC code transferred my daughters number from another provider and I've had confirmation thay the transfer is complete. When I text or call her on the transferred number she receives it and when she calls me it comes up on my phone as her saved number, however when she texts me (even a direct reply to my text message) it shows the other number on my phone. We have tried turning the phone off and on again but it makes no difference. Any advice please? 

8
Tom
iD Mobile Employee
1 month ago
Sami Coskunsu
Newbie
Sami CoskunsuNewbie
asked in Your Phone & SIM.
PAC code expired and contract already cancelled, need a new PAC code

My pac code has expired and I’ve been disconnected I need a new pac code to transfer my number to another provider 

3
Tom
iD Mobile Employee
1 month ago
Djwdarwen
Newbie
DjwdarwenNewbie
asked in Your Phone & SIM.
plan suspension and timescale to resolve

Plan suspension  I had a text yesterday morning saying plan suspended due to non payment. The direct debit was taken and returned although adequate funds in account so assume audis issue as I updated account details in the app. I then paid online, is said on app I was still in arrears so I paid again I have now paid my £30 bill/arrears three times, I can't make calls as it says there is an issue  I'm on holiday in a foreign country with limited online access to chat to anyone (the time difference also makes this quite difficult). It's been 24 hours since the message saying I was in arrears and access suspended (also no warning which I would have remediated immediately) and 18 hours since I made up the payment and I still cannot use the SIM  Please tell me how / when I will have my account switched back on   Supplementary to that is it possible to pay the remaining months of both phone and airtime contract so that this can't happen again? Happy to leave the direct debit for any addition

6
Tom
iD Mobile Employee
1 month ago
T
Civilian
TobyPattersonCivilian
asked in Your Phone & SIM.
says details are wrong when trying to use pac code

.

5
Tom
iD Mobile Employee
1 month ago
Alex Johnston
Newbie
Alex JohnstonNewbie
asked in Your Phone & SIM.
Lost Phone now Found and needs unblocking

Phone went missing so blocked it.Can't get through to unblock via phone number and live chat also not working properly?Any ideas.AJ

5
Tom
iD Mobile Employee
1 month ago
R
Civilian
reeecebarlwCivilian
asked in Your Phone & SIM.
Text messages ‘not delivered’ but still send

I am having issues with sending texts using my iPhone since switching to ID mobile. My text messages appear as 'not delivered' but still are received by recipient.I also found that iMessage does not work with other iPhone users but sends it as a 'green' text.This all started from switching from gif gaf to ID mobile and wanting to keep the same phone number. My unlimmited data seems to be working completely fine, just my text messages. Wondering is this has happened to anyone else, and if there is a fix? 

7
T
Newbie
1 month ago
E
Civilian
EleyCivilian
asked in Your Phone & SIM.
PAC code to ID

Hi, Please can you help with my transfer to ID, pac code is not being accepted, all details correctly completed. Thank s 

4
Tom
iD Mobile Employee
1 month ago
J
Newbie
jackiejeffNewbie
asked in Your Phone & SIM.
How poor is iD network speeds.

I've changed from EE And didn't expect such low internet speeds over 5g  I'm lucky to get over 10mbps at timesMy average is 6-9,  I've even tried my SIM in my Motorola edge 40And my other Sony s23 and both get similar speeds.   

16
Tom
iD Mobile Employee
1 month ago
Sophie W
Newbie
Sophie WNewbie
asked in Your Phone & SIM.
Using both sim & esim.

To set up an esim whilst still being able to use my physical sim, doI need to have two separate plans?I’m really struggling with being able to set up a plan to received an esim QR code.

7
Tom
iD Mobile Employee
1 month ago
Ellen Blair
Newbie
Ellen BlairNewbie
asked in Your Phone & SIM.
PAC code not submitting

My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM

18
Tom
iD Mobile Employee
1 month ago
Michael Borlace
Newbie
Michael BorlaceNewbie
asked in Your Phone & SIM.
won’t let me send form with pac no

Won’t let me send pac form to use my old no , saying surname is incorrect 

4
Tom
iD Mobile Employee
1 month ago
P
Newbie
PhebmuccvNewbie
asked in Your Phone & SIM.
SMS error 0 (on ID) sending text when roaming in Portugal

I'm roaming in Portugal, can't send a SMS text to a UK mobile number. I get "can't send on ID, error 0".I've unlimited texts allowance, so what's going on? 

5
Tom
iD Mobile Employee
1 month ago
C
Newbie
CraigMcFNewbie
asked in Your Phone & SIM.
No switch and no communication

I ordered a SIM only plan last week, and submitted my PAC at the same time. Switching (from 3) was supposed to take place on Monday 8th but this hasn’t happened yet and there’s been no communication to tell me of any delays or problems and we’re now 72 hours beyond where it should have taken place. My 3 service is still live as well so I know it’s not a split port. I appreciate the FAQs say to wait 7 days but I’m a little concerned that it’s not happening. Any advice? 

5
Tom
iD Mobile Employee
1 month ago
D
Rookie
DaisylouRookie
asked in Your Phone & SIM.
New SIM card not arrived

New SIM card ordered 10 January 2024. Still not arrived. Card required as had difficulty making/receiving calls. 

23
Tom
iD Mobile Employee
1 month ago
C
Newbie
ChicoM69Newbie
asked in Your Phone & SIM.
Switching IDMobile Sims / Service

I have two ID Mobile SIMS one on contract and one PAYG, I would like to switch the numbers / contracts across the two SIMs / contracts, is this possible

7
Matthew T
iD Mobile Employee
1 month ago
Adam Clarke
Civilian
Adam ClarkeCivilian
asked in Your Phone & SIM.
not delivered !

I have a new iphone and sim with my old number transfered, my problem is i cant’t send texts, i have followed the procedure but when i try to change the number in “settings - phone - my number” to the correct one it won’t save ??

1
Matthew T
iD Mobile Employee
1 month ago
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