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I am still being charged for a cancelled contract. I have been in touch with customer service numerous times about this and on my most recent conversation I was told that someone would be in touch but that haven’t. I placed the order through Carphone Warehouse but selected the incorrect package and immediately started the cancellation procedure. The phone and sim have been returned unused and confirmation had been received both from Carphone warehouse and ID. Carphone warehouse have said they have cancelled the contract and to contact ID which I have done. ID have said to contact Carphone Warehouse which I have done. I have been back and forth with both companies and all that is happening is I keep getting confirmation that my contract has been cancelled but I am still being charged! I have cancelled the direct debit however I have received an email today threatening the use of a debt collection agency if the balance isn’t paid for a phone and contract I don’t even have! I didn’t even

Hi, I plan on emigrating to Oz in the next few months and want to keep my UK number when abroad and using a different Aus number. if I were to move to PAYG, how long would any credit remain valid, would I need to top up every so often to keep the number and account active? Or could I put money on and so long as I have credit, the number will remain active for me. thanks in advance.

When I took out my plan I was told I’d receive 3months of free Apple TV. I’ve not received any information on this yet. How do I access this offer?

I’ve recently moved my number over from another provider to 1D. The port of the number was supposed to have been completed on Monday, however, since then I’ve been unable to receive any incoming calls or texts. Outgoing calls works fine. I’ve been on with Live Chat but that was a complete waste of time and all I got in reply was a copy and paste of an FAQ. There isn’t a number for customer services so I don’t know how I get this resolved. I can’t say I’m overly impressed with 1D so far

Got a new SIM .it works in the UK but while I'm in Dublin I can ring out but nobody can ring me

Hi All. I’ve just switched and ported my old number over. I can make outgoing calls but nobody can call me. I’ve been told a faulty sim after doing all the other things the advisor suggested. Any ideas

I made an order an haven't hurd anything

Normally my id mobile bill includes how many days until I can upgrade my phone. That notification has now disappeared with just 3 weeks to go! Odd, I bought the phone/contract from Currys. Thanks in advance, Neil

My Name is Ian Derbyshire I am contacting you on behalf of my Dad the account holder Robert Kenneth Derbyshire who has 2 phones on his account one for him and one for my Mam who has recently passed away. I have tried various way to get in touch and recently had to pass over a copy of my Mams Death certificate to you robot system only to get told it didn't matter about my Mam as she is not the account holder I am fuming. Can someone come back to me on this system or give me a contact number I can contact to talk to a human being about this very delicate subject. We are currently mourning the passing of my Mam and Dad is really struggling with it all. I understand that there will be a cost to cancel this account which we accept but we don't know what it is. Can someone at ID Mobile please come back to me Kind Regards (Information Removed)

My Name is Ian Derbyshire I am contacting you on behalf of my Dad the account holder Robert Kenneth Derbyshire who has 2 phones on his account one for him and one for my Mam who has recently passed away. I have tried various way to get in touch and recently had to pass over a copy of my Mams Death certificate to you robot system only to get told it didn't matter about my Mam as she is not the account holder I am fuming. Can someone come back to me on this system or give me a contact number I can contact to talk to a human being about this very delicate subject. We are currently mourning the passing of my Mam and Dad is really struggling with it all. I understand that there will be a cost to cancel this account which we accept but we don't know what it is. Can someone at ID Mobile please come back to me Kind Regards (Information removed)

Want to double check the PAC process has gone through

Hello, we’ve had digital voice installed but if someone calls me on my mobile phone & I can’t answer the call the caller gets diverted to my landline phone number. How can I stop this? This has only happened since digital voice was installed. There is no call diversion/forwarding set up on my mobile phone. Thanks

Hello i I have been given an “upgrade” as my contract is now over, I’ve looked online and I can get a better contact elsewhere or with a third party using ID mobile as a new contract? Am I better to just do that?

id phone network is rubbish, cant connect to internet outside of wifi network

I recently switched to iD from Vodafone and successfully ported my old phone number. I have now travelled to Athens, Greece and my old number is not working. I have been able to send texts from the phone, but the Receiver says the text is arriving showing it came from the original iD number that came with the new iD contract and not my old ported number. I’m going to be in Greece for a couple of months and am at a loss as to what to do? Can anybody help?

Hi all, New user here.. Well, new to the forum. I took out a contract about 6 months ago but it seems like I made a bad decision with this network. I gave the sim to my daughter as she started High School so she can ring us and vice versa for school pick up etc.. When ever we rang her she didnt answer, so we questioned her thinking its because her phones been on silent etc, but there were no missed calls! We then rang again whilst the phone next to us, and we can hear it ringing from our phone, but her iD network didnt ring at all??!! I gave her another phone thinking the phone had become faulty but it was the same issue. I then thought maybe it might be our service provider as me and my wife are with EE. So I then got someone else to ring from a different network and guess what, same issue! How can this be fixed, feels abit pointless giving her a phone if it doesn't ring. P. S. This happens intermittently, alot more that one would like... The odd call may go through but its 5050. Hope

They get you in with low prices just to provide you with possibly the worst internet I’ve ever had on a phone since I had the original iPhone. It’s ridiculously slow and it’s actually taking the mick now. I switched from 02, having fallen for their trap that they use Three, and it’s the fastest coverage etc etc, only to realise I’ve been played and I’m now tied into a 24 month long contract with a hardly usable phone whilst my girlfriend sits next to me with lightning fast connection. Meanwhile, there isn’t a single person I can contact from ID to help me as they don’t provide any support service to save even more money and hope you just forget about it. It’s a JOKE. I’ll be plastering this everywhere on all socials and making sure this goes to the very top of curry’s. This is illegal.

I recently switched to ID mobile from another network carrying my old number over. However I am now unable to receive 2 factor authentication codes sent via SmS

I rang back a missed call which i now believe to be a scam phone number. Not sure what I should do. reguards Ian

I was payed today my bill, but I can't call and using my Internet. Why?

Hi Samsung s21 fe had an update yesterday since then I cannot receive any inbound calls, I've checked all settings, rebooted and searched for answers online to no avail. This isn't a local area issue was in London yesterday, Chesterfield today and no difference. Please help as this is my only method of being able to be contacted and is very frustrating!

Hi and thanks in anticipation for your assistance. My wife and I have had ID Mobile SIMs for a couple of years, but more recently, more and more people tell us we aren’t answering calls - and our phones don’t even ring. Occasionally the first we will know is when we get a voicemail. Secondly on 8 out of 10 outgoing calls, nothing happens. The phone (iPhone 13 Pro Max and iPhone 15 Pro) just says “Calling Mobile” for about 30-60 seconds, and then says “Call Failed”. I’ve redialled 20 times or more, but still it never connects. It happens particularly when we are at home, even though we have strong home WiFi, and the phones are both set to WiFi Calling. Can anyone suggest anything? Thanks again.

I recently upgraded my phone but didn't receive an order confirmation email and I need an invoice/order number to claim my earbuds.

I'm a new ID customer only had it 6 days, coming across from EE. Much more expensive but constant 4G signal. Despite the Three network coverage saying I would get l good indoor and outdoor signal at home, it's really really not. I get a symbol saying H or H+. This is disgusting. The price i pay for this is not acceptable. My postcode stated good inside and out. My partner who is also has id mobile soesnt have any of these problems hers is constantly 4G. I have put the phones next to each other and she has a signal and i dont. I have a brand new Samsung S24 plus and yet appalling signal. Could it be the sim card considering my partner has absolutely no issues with signal? Can I get another sim card in case this is faulty? It's not workable at the moment. Thanks Dan.

Hi all, I recently signed up to 3 sim only deals for myself my wife and my son. when adding these to an online id account either web version or app it lets me add 2 plans but the 3rd continues to say details are not recognised. does anyone know how I correct this? thank you