I would like to change my address on my account 

I wana get a E sim replacement also i dont have access to that phone

My network coverage is gone for past two days. Based in Fleet, Hampshire. Anyone else with issues?

I gave my PAC to id mobile and the switch is meant to happen today but I've received text messages from Vodafone on my new id mobile SIM saying it looks like I'vechanged my SIM and thanking me for this, that and the other. My id mobile account on the app shows my 'new' id mobile number that should be changed to my old one using the PAC.  Can anyone advise what has gone wrong? Thank you

I have been charged for a roaming add-on which I bought before my trip to Canada, but whilst I was there I could not actually use my data. The charge is on my latest bill but surely I should not have to pay for an add-on that did not work? I could not even contact ID mobile from Canada to try to fix the issue, although I tried. I am trying to raise a complaint but it is so difficult to speak to anyone. Has anyone ever experienced this same sort of issue? 

Just received my new mobile should have received free ear buds, and no bag to return old mobile 

Remove restrictions 

Hi there,  please can you tell me why I have been charged £35 when I have a cap of 15 pound maximum on my account. 

Hi there,I’d like to update my payment method to a Danish card, which doesn’t use a sort code, but I haven’t been able to do so through the available options.Could you please advise on how I can proceed with this?Many thanks for your help.Nadja 

Why hasnt my old number transferred? I even had to set my account up with a new number? I wanted to keep my old one

I wana get a E sim replacement also i dont have access to that phone

I have no issues logging into my account on the browser website. As soon as I try to log into the app I can’t? This is a brand new phone. First time downloading the app. So frustrating 

My wife just ordered sim only contract but wants to keep same number, how can we do that.  

My wife just ordered sim only contract but wants to keep same number, how can we do that.  

Issue with one time codes 

When I use I message my messages send with a different number 

Hi guys, I know this is a common issue with ID and has been asked before but has anyone had any luck with getting faster data speeds?  My data download speeds at home are painfully slow at time. Below 10Mb/s.  I’ve tried the sim in 2 phones and a mobile router and it’s exactly the same on each.  Funny thing is, I have a Three SIM in my work iPhone and I get around 70-80Mb/s.  The coverage checker says I should be getting excellent 4G.  It’s really frustrating.  Thanks. 

I am not eligible for upgrade until July.  Is there any way to pay the shortfall and upgrade early?

I already finished my old contract last February 2026 and I signed in for SIM only for £12. Last March you deducted twice £44 and £12 and April 2026 you double charge as well £49 and £12. Please can you refund my money, I’m on SIM £12 started last March 2026, hope you can stop the billing from my finished contract and refund it

Are Chase and Zopa accounts allowable for Direct Debit purposes - neither seem to work for me

I’ve been waiting for the free 3mth Apple TV subscription link. But this has not been received. please can this be sent to me?  Regards Chris

Was unable to enter PAC code while buying sim. No option.No tried switching from website as well as app. After dropping all the details have to select switch date but it doesn't give you that option.Please help 

If I upgrade my plan 6 months before my contract is up do I have to keep it for another 2 years? 

Is it possible to transfer my number to a new phone if I no longer have access to the old number due to a lost phone?

I’ve tried to make an application for the brand new Samsung S26 Ultra with unlimited data, but apparently I’ve failed credit checks? My credit is 800+ and never miss a payment with ID OR other providers. Simply need a new business phone, so it would be the company paying, not me as well! Even more affordability? Tried Live chat and they’ve been no help, so lets try the community.