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3048 Topics
lchurton08
New
 Contributor
asked inAsk a question.
upgrade reward of £50 currys voucher
Hi, i recently upgraded my sons sim only package and was told will get a £50 currys voucher i did it through the ID mobile app but i have recieved nothing, anyone help?
563
Tom
G
Community Member
asked inAsk a question.
mr.gab
I had O2 phone and switched to ID and keeper my old number.All switch was done , I received an email but my sim is not working.Why? And what I need to do?
212
Tom
A
New
 Contributor
asked inAsk a question.
price increase?
Why do ID Mobile increase your bill without prior notice? Was £36.99 a month now £39.54 a month without any notice of an increase??
302
A
W
Community Member
posted inAsk a question.
Apple offer link reports error - UID missing or incorrect
Hello, I’ve just added a new SIM to my account and received an offer for Apple Arcade 3 months. However, the link in the email does not work - it reports UID missing or incorrect when I try to redeem. I can see a few others had the same error. Is there a fix for this? thanks
411
Tom
A
Community Member
posted inAsk a question.
upgrade
I want to upgrade to sim only
81
Tom
Bondy86
New
 Contributor
asked inAsk a question.
Data roaming beyond
If I bought a roaming package for my trip to Egypt, would I be able to hot-spot my family?
281
Tom
S
New
 Contributor
posted inAsk a question.
Old number
Hi, I have received confirmation that my old number will be transferred over. However my old number has now ceased but has not transferred yet. Would I have to wait until the end of today and use the number you have provided for now?
385
Tom
R
Active Contributor
posted inAsk a question.
very poor data / internet- Exeter, Devon
Anyone else having poor data in the Exeter, Devon area. States 5G but useless.
74569
G
S
New
 Contributor
posted inAsk a question.
phone delivery
Ordered phone 2 days ago and paid upfront cost, I've yet to receive delivery date for phone. No email confirmation in my inbox, spam or junk mail. Yet the money has left my account.
286
Siân W
D
Community Member
asked inAsk a question.
Galaxy Buds
Hi, I've purchased a new Samsung Galaxy S25 which is supposed to come with free Galaxy Buds. I have not received the earbuds yet and wanted to know if I can change it for a Galaxy watch 7 instead. Can you advise if this is possible. Thank you.
331
Tyler C
Sarah Crosier
Community Member
posted inAsk a question.
Setting up a new phone on id mobile
I’m at my wits end with this network. I started setting up my new phone over one week ago. I was told I couldn’t transfer my pac code with an e-sim so I waited 3 days for a physical sim. I have spent numerous hours troubleshooting settings with bots and chat support. This weekend there was an outage in my area. I want to leave the network but can’t because my pac is being transferred. 02 said this could take 5 working days. I can’t cancel my contract with ID mobile until I can transfer my pac back to 02. Has anyone else experienced this? Is there any way of speaking to a human?
773
Siân W
A
New
 Contributor
posted inAsk a question.
how can i end my contract early
My phone doesn't have any signal at home...I've used WiFi calling which works occasionally however the WiFi can be hit and miss and making and recieving calls are difficult. I use the Samsung s24 phone. It's just not ideal
415
Siân W
C
Community Member
posted inAsk a question.
PAC code nightmare
I’m trying to bring my old phone number with me from O2 to ID. The PAC code O2 gave me has failed and their systems say it’s no longer an O2 number so they can’t issue a PAC code. My account with them is now closed. O2 tried to activate a temporary eSIM and allocate that number but it no longer exists on their system so they can’t. Long story short after over 10 hours of politely requesting their assistance and raising complaints nothing has moved forwards and it’s now 3 weeks later. I really don’t want to lose my number any helpful suggestions welcome
241
Siân W
Charles L
New
 Contributor
posted inAsk a question.
Apple TV offer link not working
I have an email entitling me to 3 months of Apple TV. It says it doesn't expire until September. However, when I click through I get the message "UID missing or incorrect", apparently on a US Apple site. Others seem to have been sent new links when theyve had the same issue. Can I have the same please?
494
Siân W
J
New
 Contributor
posted inAsk a question.
bills for blocked number.
For a few months iD charged me for a blocked number. Why?
338
Siân W
C
New
 Contributor
asked inAsk a question.
No signal for second day in Exmouth
For the second day there is no mobile signal in my postcode in Exmouth. I've reported it. They say it's been escalated but still nothing. This is a bank holiday weekend so I doubt it will be fixed for days. I'll make a formal complaint. This is affecting all Three network users including idmobile, Smarty and Three.
797
Tyler C
Murf
New
 Contributor
asked inAsk a question.
Second contract
I have taken out a second ID contract sim only for a mobile wifi router. Can I add this to my same account in the ID app.
584
Tyler C
A
New
 Contributor
asked inAsk a question.
Sim deal for Dubi
I'm going to Dubi this year and needed to know if iD mobile do data sim cards for there.
313
Tyler C
G
New
 Contributor
asked inAsk a question.
out of plqn charges
I have a charge of £10 for out of plan charges added whilst on ferry Holyhead to Dublin. I did not use my phone, so why the charge. I switched phone off when I was notified I’d apparently used 80% of my cap and when I switched it back on promptly was notified I’d use 100%!!?? Why??
524
Tyler C
B
New
 Contributor
asked inAsk a question.
recontracting question
My contracts up and the upgrade offer is £6 per month above what a new customer would pay, seeing as this is the only way I can get an answer, I'm wanting to know the ID mobile official answer to leaving and rejoining as a new customer.
222
Tyler C
Sara Francis
New
 Contributor
posted inAsk a question.
switched yesterday and no service, cannot contact IMobile
I switched yesterday and although I can use WIFI I have no service. I can’t contact Imobile through live chat as for some reason it doesn’t recognise my postcode. There is no telephone number to contact them, I have tried switching my phone off and on to no joy. It still says on settings EE is my provider. Please help!
415
Tyler C
BeckieC
Community Member
asked inAsk a question.
switching from giffgaff to ID mobile
I have been trying to switch from giffgaff to ID mobile. I have the PAC number and when I enter all the information needed to switch, I keep getting the message 'something went wrong' Is there anything else I can try as I really need to keep my old number! Any help is appreciated!
374
Tyler C
S
New
 Contributor
asked inAsk a question.
PAC mistake
I’m trying to start up with idmobile and wasn’t excepting anything I did, I forgot that I had there sim in and asked for a pac number as now it’s going to charge me £114 it’s also changed my phone number which I didn’t want to, how can I stop this and change it please?
182
Tyler C
WelshWife
Active Contributor
posted inAsk a question.
Help please
Since I installed ID mobile on my iPhone, I have been able to use it only on rare occasions but I can use WhatsApp when I am walking far away from home in our rural idyll. I try and make calls using ID mobile from home and the call ends as soon as is dialled, there is no ringing tone. But when I immediately call the same number from our landline is rings and is answered. 🤬. My husband has Three on his mobile which works perfectly from home. 🤬 Our market town has WiFi but it doesn’t work for me 🤬 I have two numbers on my mobile data, one is my chosen number that I brought over from EE and the other is one assigned to me by ID mobile . i need to sort this out. There is something wrong PLEASE HELP Thank you
747
Tyler C
S
New
 Contributor
asked inAsk a question.
samsung S24 wont make ornrecive calls in evening since One UI 7.0
Not sure if it's related to the recent One UI7 update but ladt few days between 5pm and 10pm my phone will not receive incoming call or make outgoing calls. When someone rings me it rings their end but not mine. When I go to make a call I get absolulty nothing? I've checked all settings like volume, call forwarding, airplane mode and it's bugging the he'll out of me. I'm missing important calls from work as I work on call 24/7. Any help/advice much appreciated.
1935
Tyler C
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