Hi everyone,So, l don't know if l've been a bit stupid. On receiving my new phone, l decided to put my EE sim (port 1)  into the phone along with the ID mobile sim (port 2).The number port date is set for the 25th September. I've just received a text from ID informing me of a new number 🙃  I'm guessing this is just temporary until the the number is cancelled with EE and ported over to ID ??   Or... have l messed this up by putting the sims in at the same time.  Appreciate the time taken 🫡 

Hi, is there an option to cancel my plan for 3 months if I’m out of the UK & won’t be using my plan allowance at all?

Hi, I have paid £35 for 20gb of data for 10 days whilst in Turkey but it's not working. I have turned my WiFi off and have turned data roaming on but none of the available networks give me any data. Please advice. Thanks 

HiWhich add-on would allow me to send Multi media messages (MMS) by text (SMS)? Or next time I change my phone plan, is there one which includes MMS messages?  Thanks Amy 

Hi I ordered the base iPhone 11 a week or so before it’s release (19/09) anticipating reviving the device on release, but upon receiving the confirmation email I have been informed the estimated delivery is sometime in October (09/10) is the estimated date on the email, has there been an update on if this is still the case? 

Hi I ordered the base iPhone 11 a week or so before it’s release (19/09) anticipating reviving the device on release, but upon receiving the confirmation email I have been informed the estimated delivery is sometime in October (09/10) is the estimated date on the email, has there been an update on if this is still the case? 

I've paid my ID bill twice in September but I'm still unable to text or make calls. ID are atrocious for helping, with no number to call or anything but this community help thing. I've tried everything. I get a connection for seconds then it goes. No one call call or text me or other way around. Help!!! !

send me a PUK code now please I’ve been off air for one month now ? Your moderators are pathetic they don’t give you answers

I ordered new mobile contract today . I entered pac number to switch over and got order number . I haven't received any conformation email. Can somebody check this for me ? 

I sent my old phone for trade in on the 4th of September, I have no received confirmation they have even received the phone or payment. I have emailed and contacted on the live chat multiple times and have not received a response the customer service is absolutely disgusting. How can I get in contact to receive payment? 

Hi, I'm having the same issue as this post below whereby I have had my number ported over today from Talkmobile to ID mobile (22nd October) and I received a text to say number swap was complete. However now I can make calls and send texts and receive calls from ID mobile numbers, but I cannot receive any other calls or any texts.  I’m I hadn’t put my ID mobile sim into my phone as I didn’t want to associate the temp number to it as it’s a pain to remove after it swaps over.  I only put my sim into my old phone after the porting was complete.  I still need to set my new phone up as I was away at the weekend.  I have been onto chat help for ages and checked all the settings they’ve suggested and even been to Curry’s and got a different sim as they suggested. This still hasn’t changed anything.

I've recently ported from EE and upgraded handset from Pixel 6 to Pixel 10 Pro.When setting up Apps I'm not receiving verification codes but I am received texts from personal contacts. Phone calls are fine.I've tried many things and even got through to chat to a real person, but the advice didn't help (and they ended the chat while I was trying to amend settings that they recommended, although their instructions were poor and difficult to follow!)So far very disappointed with iD that I can't do basic App set up to important basic life management Apps (banking, insurance, etc) and support from iD is terrible.

How do I claim.the chrome book on my upgrade  

I am currently in Spain and have plenty of data on my account but once I leave the apartment that has wifi I cannot access my data roaming so cannot access maps etc . have restarted my phone, checked all my settings and still no use. My partner is on ID and he can use his phone with no problems. Has my data been blocked for some reason???

Just back from Dubai & used esim. Since returning, my mobile plan is working but calls and texts are greyed out in sim manager and my phone is not accepting calls or texts. I'm not good with tech. Any help? 

I'm unable to log into my account, it keeps saying 'your details do not match our records' when inputting my number, name and dob. Even though they are definitely correct. Is this the only way to get through to customer support??

Hi, I upgraded my plan around 2 weeks ago but it’s not showing on my account I bought a plan for 120gb data 

Just back from Dubai & used esim. Since returning, my mobile plan is working but calls and texts are greyed out in sim manager and my phone is not accepting calls or texts. I'm not good with tech. Any help? 

Hi I'm trying to activate my whatsapp account on an iphone 15 after using it on android (Samsung) for years. The iphone is not receiving a code via SMS or voicemail. I've tried all the options from the Whatsapp help page with no success.Any help or suggestions would be much appreciated.For info I successfully transferred all other data & info from the Samsung to the iphone using the recommended IOS transfer App other security codes have been successfully received by the iphone for Adobe, Amazon etc. I can still access Whatsapp on my laptop.

I'm going to Thailand, Australia and Vietnam, what's the cheapest way to use my phone?

followed the advice in chats but still no luck. Has been having this issue for a while. Calling sometimes works but most of the time doesn’t and receiving calls is also hopeless.. Not a great value. Will be switching to a new provider as this is impossible to use the phone for what it is mean to be used. (iphone 15 pro max)

Purchased my upgrade through ID mobile, there was an offer of a £100 Currys voucher, had my phone nearly two months now and no voucher Pixel 10 pro XL Obsidian 256gb Email is registered etc, but had no emails, no acknowledgement of said offer etc 

I went to go and buy a new contract today as I am on a pay monthly deal but it says I have to wait until 2nd November. Does anyone know why?

As the title I'm end of a 24 month contract, but can't downgrade to a monthly SIM only on the app that I can find.Any advice please 

I have now issue with merging 3 with Voda !  now it connects auto to voda and I don’t want it ! Crappy Voda capping internet speed ! if this not gonna be resolvd am leaving iD!