Hey there.Looking for some help please.I placed an order earlier this evening and during the checkout I provided my PAC code to bring over my existing number - this completes on 08/10.However, after installing the eSIM, I’m getting emergency calls only and in SIM manager, I am getting Unknown number showing under the eSIM.How can I fix this?Thank you :)

I am travelling to Albania for 7/8 days. Is it likely to be cheaper for me to buy an add on or to increase my bill cap for the time I am there?

hi  this month 29th my contract ends. so I am trying to update 80Gb data pack for 10GBP. past 3 days it is giving me error from the checkout page, I have tried different browsers. different devices and laptops with edge browser and other browsers same happens again and again it is really frustrates. please help me to upgrade my plan.

hi  this month 29th my contract ends. so I am trying to update 80Gb data pack for 10GBP. past 3 days it is giving me error from the checkout page, I have tried different browsers. different devices and laptops with edge browser and other browsers same happens again and again it is really frustrates. please help me to upgrade my plan.

Hello, My signal keeps cutting out when roaming. An '!' will appear and I am unable to browse text or call. Please advise

Hello, I am the account holder of two iD Mobile contracts with the numbers 07xxx1 (older contract, from 2021) and 07xxx2 (newer contract). I would like to: Keep my number 07xxx1 and transfer it onto my newer contract (currently linked to 07xxx2). Close the number 07xxx2once the transfer is completed.  Please confirm if this transfer of number between contracts is possible and let me know if there are any early termination charges for closing 07xxx2. Thank you for your help.

I have been with ID mobile for a couple of months and still have not had the Apple TV offer link emailed to me. I’ve regularly checked my junk mail as well, but still nothing. Have I missed something? Can I get it sent to me now, or is it too late?

I can send a picture message to my own email, but not to anyone else.I have plenty of data, and messages & calls are unlimited.Where am I going wrong.

I have a new iPhone, set up with physical SIM card, but can’t transfer the eSIM with 2nd number

Can i transfer data from one sim to another? /Can I share data between sims I have with ID? 

I selected today for my old phone number to be transferred to this new phone, typed in all the details as well as the PAC code. Nothing has happened today and the phone is still with the old number and I don’t think has activated yet.

I am not getting a good signals on my phone. I ma unable to received a text or calls. My sim is not working properly. Can you please help me about that

I recently switched to ID mobile from another network carrying my old number over. However I am now unable to receive 2 factor authentication codes sent via SmS

Hi,I have finished my contract now and I want to upgrade to another plan. I want to get iPhone 17 pro and stay with iD Mobile as well. I cannot find any upgrade deals for iphone.Can anyone help?

Hi All,Apple iPhone 17 Pro Max 256GB Cosmic Orange was ordered on 23/09, and I received a confirmation email on 24/09 stating a delivery date of 09/10.However, today (30/09) I received an email saying the order is still being processed.I contacted ID Mobile via live chat, and they informed me the item is now back in stock. They said the status of my order is at the ‘picking stage’—it is being collected from the warehouse and prepared for shipment.I am cautiously optimistic because the ID Mobile website still shows as out of stock with an estimated delivery date of 16/10.Has anyone else experienced something similar?

I have just moved onto ID mobile with a new Google Pixel 10. It is only working on 4G. It is not on the list of 5G supported phones. When will it work on 5G?

I need my pack code code 

Hello, I've not been impacted by the outage that seems to be currently going on. I've been sending and receiving texts etc. What I didn't get was the emergency alert that went out about the red weather warning. All my settings are set up right for it. I never got the last one either when it was the test. Any idea why?? 

My phone consistently has low signal around the area where I live despite the coverage on your website saying excellent. My partner also has the same issue with a different phone altogether. How can I fix this please as I am losing the will to live? I am paying £40 a month to not be able to make calls as nobody can hear me or vice versa due to poor signal 

I have:shut down the phone and re-started itPut flight mode on for at least a minute and then turned it offTaken SIM out, cleaned it, checked for dirt Each time the network comes on for anywhere between 1 minute and 10 minutes then goes off again i haven't tried the SIM in another phone yet but my phone is working in all other respects.Net work coverage says all ok.Do I need a new SIM. 

I am not receiving sms text messages which is causing me major issues. Things like OTPs are not coming through and causing major problems 

My bill isn’t due to generate until the 20th October but I’ve already got charges on unlimited texts and calls and want to understand what I’ve been charged for in case something is wrong and I’ll be billed unknowingly. 

I purchased a eSim on Monday and selected today for the switch but i have received no confirmation email or an eSim, I’ve also contacted support but have received no response - does this mean the order never went through? 

I want to make a complaint to ID mobile but am unable to do so as I do not have the mobile phone number which is required for the complaints form and for a phone call. I do not have the number as the account was set up fraudulently with my bank details. 

Hi I’m unable to log into the ID mobile app - it comes up with an error code failed to connect error on app please help thanks