Hello I’m going on holiday to Tenerife and I was just wondering if I can use my data there I’m on an unlimited contract thank you 

I’ve just got a new esim with a new number but I want to switch from old provider to ID. I’ve got the PAC number, how do I impute it?  

Hi all, new to the community.  I was previously on ID a couple year back and it all worked perfect, had good signal too, i eventually moved to GiffGaff, had no issues there either, wifi calling was working on any network ive previously had.I came back to ID just a week or so back after the Three/Voda joinup and i am shocked to see the decline of the Three network in my town along with any mvno using Three, its real bad, im lucky most days if i get 1 bar signal, some days its none, and yet the phone mast by the river is only half a mile away, What is going on !!!!, why has Three now got such poor service.I am missing loads of calls and texts and frankly its unacceptable, the network coverage map clearly LIES when you check it because it says i should have good 4g coverage in and out of my home, it also reports no known issues.To say im disappointed is an understatement, so i am going to be very very reliant on wifi calling working, and its not, it was working fin

I’ve settled a default and urgently need my credit file updated as it’s affecting a mortgage application. I’ve tried live chat and complaints but haven’t received help. Can someone from the credit reporting team assist?

I’ve settled a default and urgently need my credit file updated as it’s affecting a mortgage application. I’ve tried live chat and complaints but haven’t received help. Can someone from the credit reporting team assist? Urgent

Advisor 

How do I update my address on my account?

when will I receive my order

I’ve read all the posts relevant to setting up VM but like others this is not working!   Please can you help?

Hi,i have 2 numbers. One is mine one my sons.my son lost his sim then with a replacement sim he got my phone number.his number is not registered on my app. To do so I need a security number which gets sent to his number, the one with no sim.can you help resolve this please…?all the best

I have been using SMTPmart for the last 2 years without any problems, but recently my emails are not being sent. Earlier everything was working fine, but now the delivery seems to be failing or getting stuck. Could you please help me identify the issue and resolve this problem so my email service can work normally again?

My sim is set up with my old number but the app won’t let me log in using it. How can I fix this?

Hi,  my switch happened today, I chose to keep my old number. I got the message from my old provider saying that they had deactivated my account and to switch my SIM card. I have done this and my phone number is not working (neither the old one I wanted to keep or the new one provided). I am unsure of what to do?

Hi, I’m wondering what my options are with getting a new phone and upgrading my current contract. What options I have with selling my current phone

I keep getting phone calls and messages saying I have contacted then when I havent. They have also send me screen shots of my number being used. Is someone cloning my number and using it? 

Hi, i just joined ID Mobile from O2 and have transfered my old number to ID mobile via E-Sim. I prefer to have a phisicsl card. Can you please send me one Sim card to sync it with my e-sim please?

Amrit Kaur  { REMOVED }{ REMOVED }I don’t have a id mobile number I only have my old number from my network waiting for my s to come { REMOVED }

I am in Italy can I use my minutes 

Hi, can you please tell me when my plan runs out? Is it a two year plan I’ve got and when the last day it’s so I can either upgrade or get a new plan.

Since switching to iD mobile, I cannot receive any OTP or any shortcode messages. I've tried all the suggestions online and nothing works. I tried contacting iD but that doesn't work either! It's so frustrating. I need to access my banking apps and without being able to receive a one time pass code, I can't do that!

Since transferring to ID Mobile I cannot receive or make any telephone calls. Can anyone help please?

I recently switched from O2 and used an eSIM then switched my number. All appeared fine at first but I noticed I was constantly showing No Service. I could call mobiles and receive but not call landlines, and I couldn’t access my voicemail. It seemed I had 2 lines set up, one showing primary the other secondary. Voicemails from IDmobile went to the secondary line for some reason. After going round in circles with online chat I went and got a physical SIM card. I’ve just activated it but didn’t receive a text and started getting spammed with voicemails I couldn’t access. I contacted the chat service to see if the new SIM card was active before physically replacing it, and they demanded I hold up my drivers licence and do a selfie. I did it after googling but found it quite dubious. Seems they were troubleshooting me having the SIM card in when I said it wasn’t. After 90 minutes I put the SIM card in, seemed ok initially as now I can call landlines. But now

Why can't I transfer my old number?

My old pixel 5 ive recently dug it out to give to my daughter and i went to put a sim in it and it wouldnt work can you help me get it unlocked so it works

I ordered a phone which I didn't receive as was at work both times it tried to get delivered anyway I spoke on chat and said I didn't want phone anymore as I couldn't keep number as already was with Id so couldn't keep number id to id and was told to just cancel direct debit. The phone was returned to warehouse but I've received a bill for £9.58 for an active account which I wasn't aware of only noticed as my credit score went down and said I hadn't paid a bill. Im not happy having to pay this bill and affecting my credit score thoughts ?