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Hi, I’m honestly really disappointed and frustrated right now. I think my SIM has been hijacked and I urgently need help. My phone suddenly lost service — no calls, no texts, nothing. I’ve tried restarting, checking coverage, switching phones — nothing works… until I put someone else’s SIM in, and it’s totally fine. So it’s clearly not my phone — it’s the SIM/number. Since this happened, I’ve been locked out of my Google account, and I just found out that my PayPal has been hacked. There are now attempts to access my bank and I’m pretty sure whoever did this used my phone number for 2FA codes!! I didn’t get any alert, no notification, nothing. If someone was able to swap or transfer my number without my permission, that’s a serious security issue on your end. I need to know if a SIM swap or porting request was made, and if so, how that got approved. I want my number secured ASAP or reissued to me, and I want a PIN/password put on my account so this never happens again. This has caused real damage. I’d appreciate an urgent reply or for someone from the team to escalate this. Thanks.

loss of service no calls data or texts. 1st time was for 2 days and second time was for 2 days. told that 3g has been switched off and the second time its to do woth mast upgrades This is a major service failure. And was not notified about any issues or communication from ID mobile. This is unacceptable and a breach of contract. What am I paying for.

I've just received my currys gift card from I.d mobile but the gift balance is 00.00 no money on it. My deal which qualified me for the gift card was offered to me from I.d mobile and was completed on theire app. So what do I do now.

I upgraded my SIM-only contact today and also I got this iD Mobile promotion(s): £50 Gift Card. But no idea how to claim it?

Hello, I'm trying to transfer my old number to the new device, however I'm unable to locate the transaction number that I require. I have my PAC code and both phone numbers but as the phone was purchased from a 3rd party supplier I can't find the necessary number. I've checked all of the MyID emails I've received also but nothing on there works.

I note rollover plans include Wifi Calling, but: Do PAYG eSim plans include Wifi Calling functionality?

I haven't received my new SIM card?

Can you tell me why I’m not receiving calls please

Due to ID mobiles ridiculous policy of wanting to charge a longstanding customer of 5+ years over £150 more for an upgrade compared to a new customer- we are going to have to triangle port. Can anyone who has done this recently reccomend a suitable 'donor' SIM for the old number? It seems some networks hold the number to ransom without a large top up or minimum term. Many thanks

When I try to use text messaging it says failed to send every time

Please can someone advise how to get this offer?

Could anybody advise from I D please? My mobile data has been renewed as from 10th April. States 28 days left. However, according to my mobile when I click the link for data left, it states 14 days?

Hi. Are there any tricks people know of to be able to talk to an actual human at ID mobile? I recently placed an order for an esim. I have received the welcome email and it has been several days but I’m yet to receive the e-sim. The online chat is completely useless for me as I just get stuck in a loop as I don’t have a phone number for the ID sim yet.

I recently upgraded to sim plan via Id app, so should I cancel my old plan and how? Cause it says it's gona renew in 9 days ,and the data is more than in my plan.When I go to see my plan is only the new one that I upgraded.Any suggestion,please?

If i purchace a sim can it be used in my motorhome router im only needing data only

Had a new Samsung phone to replace a faulty one. Tried to set up new phone using Smart Switch but failed. Asked a friend to do it but was asked for pin number which I had forgotten. Help please!

I've noticed that 0800 numbers don't appear on my bill and wanted to get a list of all 0800 numbers called from my phone with their respective dates and call durations.

How can I see my kids phones in the app? Do they get sent a verification number everytime?

I need to speak to a human

I am currently still on my EE contract until the end of April, I recently took out a Sim only plan with ID mobile and I have received this, I have instructed ID mobile to switch my number as of the 24th of April but my question is do I wait until the 24th of April to put my new SIM into my old phone or do I have to have this in the phone before the switch date so do I put this in as of the 23rd ready for the 24th?? Any help would be amazing

First time ID mobile user and have switched my number over using PAC. I’m having issues with my text messages showing as not delivered but the other person is receiving them. I’ve turned the phone off and on as advised and the same with the sim but nothing is working. Thanks in advance

Hi, I have International Roaming is enabled. But cannot send a SMS to india number.

Hi I want to change my SIM only plan as it not value for money compared to others.i went on the change my plan and there wa s only one choice which was more expensive than my current plan .is there anyone I can speak to before I switch provider

My old phone number was ment to be changed over yesterday but it still hasn't happend I've reset my phone a number of times and still nothing can anyone help thanks

Ok. I was going to Ireland from the UK and at the UK ferry pory i turned on roaming as i can use my allowance in Ireland. Then mid way across i get a message that i was near my cap and had £25 lobbed ontop of my monthly bill. Whats this all about? Thanks