I have replaced order two days ago no information received when would I receive my order cannot contact or talk to anyone wit ID to confirm it is not great experience. Can someone update. 

My bill started at £43 and now it’s gone up to £60 within the last year!!!!! I don’t use all of my data, my texts and calls are unlimited so why?????

Plse release me for credit plan at Curry’s I only  want a SIM only plan. I’ve bought an I PHONE16 from the shop but frailed check although EQUIFAX say no problem, please check manually

I paid my daughter's outstanding phone bill but she still has no access and still saying it's outstanding 

I have:shut down the phone and re-started itPut flight mode on for at least a minute and then turned it offTaken SIM out, cleaned it, checked for dirt Each time the network comes on for anywhere between 1 minute and 10 minutes then goes off again i haven't tried the SIM in another phone yet but my phone is working in all other respects.Net work coverage says all ok.Do I need a new SIM. 

The box is grey when I am trying to select a date to switch numbers 

hi when can i upgrade my contract please, can you check to see when this is due

I ordered the Samsung Galaxy S26 Ultra on the 23rd April - it was out of stock and got delivered today.  I have tried to claim the chromebook but the Samsung website won't let me claim as the date isn't within the 30 day period. What do I do?  Also, the offer said it came with Samsung Buds 3 FE but I didn't receive these with the order?

I'm getting harrased by LCR about paying a bill of £46 for ID mobile. Is this a scam as my bill comes out my direct debit?

How do I get a puk code if I cannot access the chat team?

hi,I currently have 2 accounts/phone numbers with ID mobile. I want to transfer a third number from another provider to ID mobile. I’ve ordered an esim card from ID mobile and have my PAC code for this  number that I want to transfer. How do I go through the switching process?  I can’t do it on the app because it doesn’t recognise the number that I want to use. And the esim card has a new number attached to it, which I don’t want to use. 

I switched to ID and I can make calls but cannot receive calls. 

I'm on a monthly unlimited text and calls rolling contract, how come I've meet a cap point???

I'm interested to know whether anyone has actually received their reward for refer-a-friend scheme- or scam (trying to establish which is the correct term for this???)I've been trying to get my reward since January. The person who is supposed to sort it out (Aklambio ) has required all sorts of information about the successful referral that normally I would not expect to have to provide… the person says it's because they don't have access to ID Mobile database because they are third party… okay fair enough… but… I've provided all the obscure references and other details about the referral contract and now…CHIRPS (utter silence except bird's twittering in the trees...)So, before I write this referral reward claim off as a scam, I just like anyone who has received their reward to let me know how long ago this was and how they did it ?Thanks

I placed an order on 28th May (Order # 146973086) and the order has been confirmed but I have not received the eSIM. I have checked my junk/spam folder and there is nothing there.

Hi , I bought my SIM card and I searched online it says that roaming is free of charge in the EU. Can you just make sure to verify this for me as I have 14 day for cancellation and I want to make sure that the EU roaming is herethanks

Hello Was hoping for some help and assistance from someone as i have now spoken to the online id mobile services on 3 seperate occasions to be told something different every time (i have all the chat logs saved down as proof). When i took out my latest contract i was told that i would have an unlimited data loyalty add on (something that i have had on my previous 2 year phone contract and provided me with no issues). At the time of placing the order i was told that if i provide my order number then this could be added. I then found out this hadnt been actioned and had to speak to another adivsor again to get this sorted. Again i was promised that this had been actioned. However today i have received a text message letting me know that the unlimited data add on will run out in novmber. I have been back onto the online adivsor team tonight and they have informed me that they cant action this desipte being told something different prior, What i want to know is how can i get this add on ad

Hi , I bought my SIM card and I searched online it says that roaming is free of charge in the EU. Can you just make sure to verify this for me as I have 14 day for cancellation and I want to make sure that the EU roaming is herethanks

Hi iD Mobile team,My number transfer completed yesterday after I gave my PAC code, and I received the confirmation email saying the switch is complete.However, I have not received an eSIM QR code or activation details, so I’m unable to set up my eSIM on my new iPhone 17 Pro Max.Because the eSIM is not active, I also can’t receive the SMS verification code to log in to my account.Could you please resend my eSIM activation details or QR code, or advise how I can activate the eSIM on my iPhone?Thanks

Please release me for credit plan at Curry’s 

it says on my new phone the esim could not be added? 

I've done everything the internet suggests to get the finger sensor working again on my Samsung galaxy. I've only had it a few months. How do I get a replacement please?

Please can someone call me to discuss plan or I will have to leave

I have bought a new ID mobile sim-only contract. I need to cancel my existing ID mobile contract and move over to the sim-only one. I want to keep my same phone number How do I do this?

 THIS IS STILL NOT BEEN RESOLVED !!    I so i put £20 on my acount through the mobile id app ready to reniew my bundle at 11.59 tonight and for some reason my calls did not work earlier and ive looked on my app and ive lost £2 of credit , so ive gone to add another 5 and tried to get on bundles to auntamaticly reniew and its asked me for my last name and date of birth and number and its saying its wrong , ive gone on the actuall website and thats just as bad please help !!!!!!!!!!!