As per title recently joined and received faulty sim. Can’t seem to get a replacement as I need to register with the app but I can’t get the verification code by text as sim faulty (no sim inserted). Been to carphone warehouse store to get a replacement sim as that’s what I was advised to do on phone. They gave me a sim but can’t activate it for me which I need to do through the app which I can’t do as I can’t get the number registered with the app due to the original fault 🤦‍♂️ can’t seem to find any way to speak to someone directly from id mobile. Chat bot doesn’t have my specific fault listed so just returns to the same questions over and over same with automated line.  starting to wish I hadn’t bothered switching over from my old network now as I don’t know what to do next and neither does anyone else.  any help would be much appreciated appreciated. 

HiI've been with iD for a couple of years now and never had a problem until now. My Samsung a14 stopped working so I bought a new phone and everything is working great except for mobile data. My new phone is a Cubot KingKong Xpro 5g phone. I've tried everything that's been suggested in the forums but I just can't seem to get it to work. I get the Volte 4g and 5g icons. The post code I'm in is is G51 but always perfect previously.Would really appreciate any help at all. Many thanks 🙏 

After porting my number all incoming calls/texts use my original number but when I text or call back it uses the number assigned by Id. This means contacts don't know its me?

Just under a week ago, I got two 12 month sim only plans for my Son and Daughter (she also has some less serious issues).they were on Tesco Mobile as part of their mum’s plan, but she passed away and her tesco mobile account was terminated once I informed them (with all 3 phones being put on pay as you go - which i was happy with). I set up 2 identical sim contracts. My daughters phone got the welcome text immediately on inserting the sim. her old number has been ported over. the only issue is she can’t send/receive texts (the Iphone itself seems to think it is the old ID mobile sim associated phone number - however, if you call it/from it, it is her old number which is showing/working). My Son’s phone is more problematic - which is what I am hoping for info on - preferably someone in ID to talk to as the very helpful folk at Currys can’t seem to fathom it.basically, the sim has gone in. it shows ID mobile and 4g. but has zero bars of phone signal. this n

I'm going to New York in December, is it worth me paying £20 for extra data or is it better for me to get an E sim from somewhere online

I'm going to New York in December, is it worth me paying £20 for extra data or is it better for me to get an E sim from somewhere online

4G confirmed at top of screen, 3 bars. No Internet Access at all. Tried everything advised in Help Hub. Recently changed from Cubot Note 20 Pro (SIM worked perfectly) to a Cubot A40. HELP please.

I having a technical issue that has resulted in several chats with support.  On a couple of these chats, the transcript has not been sent to me despite me having requested them.  (I am very sure that the email address was correct because it is always a copy/paste.) Is there some way that I can retrieve these transcripts now? I appreciate whatever you can tell me! cheers, MF

i cannot listen to my voice mail as fone is blocked is there another way?

I just want to know if it comes with protective packaging as I don’t have my box anymore, slightly worried about it breaking during transit. 

Can I please have a private message with proof of purchase for a phone i bought?

I can’t use the app on my Honor Android phone.  It keeps bouncing about and won’t let my type.  Any ideas please?

Hi there,I have an iPhone 17 AIR, and i am using an ID eSIM.Just recently i have noticed that i loose signal and (however it does it) it comes back online.I am not getting texts and calls while its obviously ‘off line’Sometimes I even have to switch it off and on just so to reboot it?IM missing calls PLease help

Hello,I would like to ask for full protection on my phone number { REMOVED }.I have already set the bill cap to £0, but my kids was still able to make in-app purchases (e.g. in Roblox) that were charged directly to the mobile bill. Could you please block all “charge to bill”, “direct to bill”, “charge to mobile” and any third-party charges on this number permanently? I want to make sure that no purchases or subscriptions can be made through the mobile network — only calls, texts and data that are included in the plan. Please confirm once this block has been applied.Thank you!

This has been a long week trying to sort my porting over. It has taken a week for ID to try and sort it out. I finally received an email from my previous provider O2 that my number is being disconnected so i assumed that finally the porting took place. I have checked and i can use data and i can make calls with the correct ported number showing but i cannot receive any calls. The chat function has been absolutely useless and i have logged a complaint but they won’t be able to call me anyway since i cannot receive any calls. I have tried switching the phone on and off, have checked the esim number etc and all seems fine. To complicate things i am currently abroad so i am hoping that the calls issue is because of that. I know that porting while abroad is not ideal but i wasn't expecting ID to take a week for it to happen. Any advice as to how to proceed? Do i wait to reconnect to the uk network tonight and see what happens? 

Having opted to upgrade my SIM only to £9 giving me greater GB I am still waiting for the upgrades i

I am confused about upgrades. If I log into carphone warehouse and choose upgrade. Is this the same as upgrading through id app? So will I just receive my new phone through the post with the same number? So I can just charge it and use it? thanks for any help 

Hi Guys, This may seem a strange question, but please bear with me…I am looking at a new Google Pixel 10 Pro 256gb phone, and ID mobile have come up with one of the best deals at the moment, where i would be paying £ 99.00 up front and then £29.99 per month for 24 months (plus the yearly April increases) resulting in a total cost over the 24 months of £ 992.72, which is cheaper than buying the phone SIM free. My question is, if i ordered one of these phones from ID mobile, do i have to use the supplied ID mobile sim, or could i use my existing, non ID mobile sim card that i have with another current supplier? I am happy to pay the £29.99 per month (plus yearly increases) even though i know this comes with another sim that i am effectively paying for, because in a round about way, i am getting 24 months interest free on the phone itself. I hope that makes sense…Any info would be most appreciated. 

My daughter has bought me a new phone on id contract and I want to transfer my old phone number that I have sim only contract with Id Mobile to my new phone. How can I do it?Also, I don’t want to cancel my own sim only contract that I have with ID Mobile as I want to transfer it to my youngest daughters phone number and keep her number instead. How can I do it?thanks Diana 

Hi, I am leaving work and would like to swap my work phone number (which I have had for 25 years) to my iDmobile phone. Can this be done and what is the easiest way to do it? Also, how do I contact iDmobile about arranging it? Thanks in advance.

Hi I have payed 49 pound yesterday on the id mobile app for my SIM card which is only 15 pound a month does that mean I have payed just over 3 months bills for my SIM card 

Good evening.im new to id mobile, can i keep my old number please 

Good evening.im new to id mobile, can i keep my old number please 

Hello, I am starting to feel very disappointed with the situation.I bought a SIM card for £6 with 8GB, but I saw that there is a £6 plan with 20GB available. I asked for an update, but it was refused. So I cancelled the contract. Then I tried to buy a new SIM, but it was rejected twice for different reasons. My wife then bought a new SIM for me, but now we cannot transfer my old number or register the SIM – every time we try, we get error messages. We have tried: restarting the phone and reinserting the SIM different browser and device PAC code ready SIM already inserted registration and number transfer process multiple times  At this point, all we need is one real person who can guide us step by step to activate the SIM and transfer the number. We do not want automated replies – we need an actual agent to help us finish this. Plea

My son's phone is damaged and cannot turn on, it is linked to my ID account, I do not have the box and cannot turn the phone on, can you tell me how to access the IMEI linked to the phone.Regards,Scott