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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4827 Topics

balddave73
Newbie
balddave73Newbie
posted in Ask a question.

Phone warranty

Hello,  I was wondering if my phone is still under warranty as its 13months old and will no longer charge.  Could you let me know if this can be fixed under the warranty Kind regardsDave

4
Tom
iD Mobile Employee
10 months ago
J
Newbie
Jim.mcgNewbie
asked in Ask a question.

Failure of Complaints Team to make promised follow up call

How do I make contact again with the complaints team? They promised to call back within 24 hrs with a solution; it's now been 6 days. 

6
Tom
iD Mobile Employee
10 months ago
J
Newbie
Jayiszod79Newbie
asked in Ask a question.

new order

Hi I have ordered a phone but not received confirmation just wondering if it’s gone through, my order number is  thank u 

1
andewhite
Legend
10 months ago
Sibs
Rookie
SibsRookie
posted in Ask a question.

£81 debited from my account today. can you explain usage I'm shocked

You took£81 from my account can you please givd me a breakdown of the expenses I'm in shock. 

3
Sibs
Rookie
10 months ago
UpperHouse
Civilian
UpperHouseCivilian
asked in Ask a question.

Multiple Sims

Can one person order two sim only contracts for twin daughters ?

4
Tom
iD Mobile Employee
10 months ago
A
Newbie
AnynamewilldoNewbie
asked in Ask a question.

how do i sign up? - my name is not recognised

dont understand - please help

5
Tom
iD Mobile Employee
10 months ago
G
Newbie
GaryWillNewbie
asked in Ask a question.

My trade in

At the beginning of March, I upgraded to the new Samsung S23. I received a quote for trading in my S21, and was told there was a £100 bonus on top of my quote. We're now into April and I have heard nothing back. I haven't received anything. Not a good look at all 😡

20
Tom
iD Mobile Employee
10 months ago
A
Newbie
Amin.gNewbie
asked in Ask a question.

where is my sim card?

Hi, where is my sim? I ordered it on 8th of June then received email on 9th saying it’s been dispatched but hasn’t arrived yet. The email says they will send me a tracking number which never happened. I received lots of other emails tho which I found it annoying to start with ID Mobile!

5
Tom
iD Mobile Employee
10 months ago
Donald Russell
Newbie
Donald RussellNewbie
asked in Ask a question.

my contract has finished

My  contract has finished and I started a new one, my old contract is showing I'm still paying for it even though Its meant to came to its finished time 

2
Tom
iD Mobile Employee
10 months ago
H
Newbie
Hk47Newbie
asked in Ask a question.

not receiving otp texts since porting my number from ee

As title says I can't receive otp messages since bringing my number over from ee I'm on Samsung. I thought it was a sim issue but have since got a new one no help. 

1
Tom
iD Mobile Employee
10 months ago
V
Newbie
Veronica KennyNewbie
asked in Ask a question.

Text mesaage from LCS

Has anyone else received a text message from LCS asking to phone 03434113236 regarding ID mobile account.I know it must be a scam as my bill gets paid by dd and I have just been on my ID account to make sure.Just be careful folks

5
Tom
iD Mobile Employee
10 months ago
J
Newbie
Jules1Newbie
asked in Ask a question.

texting shows id mobile

How long does it take for normal texting to show my old number as I have rebooted twice and rebooted a friends number why isn't it showing with ee number but is with phone calls? As successful with everything else

9
Tom
iD Mobile Employee
10 months ago
Danyalm
Civilian
DanyalmCivilian
asked in Ask a question.

Dont have 3 years of Address in UK

Hi...I want to buy a monthly plan phone but do not have 3 years of address history in UK. So I am unable to checkout.How can I buy the phone?

2
Tom
iD Mobile Employee
10 months ago
G
Newbie
G3SWHNewbie
asked in Ask a question.

How to change the number of time an iphone6 rings before going to voicemail

I want to increase the number of times my phone rings before going to voicemail to the maximumof 30 seconds.  I’ve tried various combinations of codes that I’ve found on line but all of them give me a “failed” message.Can somebody please help me?Regards and TIAPhil

14
G
Newbie
10 months ago
P
Civilian
Pro4TLZZCivilian
asked in Ask a question.

Switching to ID Mobile without avoiding a loss of service

Hi, I’m currently with EE and my contract ends on the 18th June. I want to take advantage of a Cashback offer for a iD Mobile Pay Monthly SIM with 60GB of data for £10. However I want to avoid a loss of service during the time it takes for my SIM to be delivered. So when I make the order online can I specify no PAC code and then when I receive the SIM can I then submit a request with the PAC to transfer my number from EE to ID Mobile? Basically have a temporary number with ID mobile whilst my EE sim is still active and the start the porting process after the ID mobile sim arrives. Also if I purchase the SIM online then can I collect it from a local Curry’s store?  Thanks

1
Tom
iD Mobile Employee
10 months ago
Sallie Mason
Newbie
Sallie MasonNewbie
posted in Ask a question.

terrible service

Can’t get on live chat dosnt even have a page lol. Tried for days, no one getting back in touch. Absolutely terrible service!!!! 

1
Tom
iD Mobile Employee
10 months ago
Carl McMullen
Newbie
Carl McMullenNewbie
asked in Ask a question.

International Roaming

I was in mauritius a few months ago, and unable to make or receive calls, even though my roaming was switchined on. I dont intend to make calls, however I would like to receive calls. I am moving to the country next month, so it is important I can still receive calls. How do i do this ?

2
Tom
iD Mobile Employee
10 months ago
Michael Mcgovern
Newbie
Michael McgovernNewbie
asked in Ask a question.

i need to cancel

I need yo cancel my child's contract but do not have the sim anymore and can't get into her imdmobile app account

1
Tom
iD Mobile Employee
10 months ago
Jean Sewell
Newbie
Jean SewellNewbie
posted in Ask a question.

charged

I recently upgraded and now I am getting charged 2 amounts each month

1
Tom
iD Mobile Employee
10 months ago
M
Newbie
MeffzNewbie
asked in Ask a question.

Refer a Friend

I referred my mum and she has paid two instalments.I believe that she will be sent an email to confirm her ID account number. How long should this take to arrive as I have read that once she has confirmed her account number we then have to wait 45 to 90 days from the date it’s submitted to receive our gift cards. 

3
Tom
iD Mobile Employee
10 months ago
A
Newbie
AC123Newbie
asked in Ask a question.

I received a message mentioned the switch to ID mobile got an issue, not sure what is the problem

I had submitted the PAC with all the information, after selection of the date, it prompt a message and said that there is an error. Not sure if my request is accepted or not?

4
Tom
iD Mobile Employee
10 months ago
M
Newbie
Mike keegNewbie
posted in Ask a question.

My number has been replaced with the temporary number?

I have data, minutes and unlimited text. I pay the original plan at £3.99/month. Which all still works. I get rollover data too. Its just the number has changed to the original number they give you before I had it changed with the pac code which is the number all my contacts have of me. Why have I lost the number.

1
Mohammed
iD Mobile Employee
10 months ago
Z
Newbie
zuesil47Newbie
asked in Ask a question.

money owing

I would like a break down of the charges and payments I made since October 2022 until today. 

4
Mohammed
iD Mobile Employee
10 months ago
Andrew Maclaren
Newbie
Andrew MaclarenNewbie
posted in Ask a question.

introduction of a friend (refer a friend)

I've still not received te goods for introducing my friend to you.

3
Mohammed
iD Mobile Employee
10 months ago
Hgap
Rookie
HgapRookie
asked in Ask a question.

more than one sim

I have an ID Sim under my email address. I wanted to get two more Sims for my teenage children. If I order them under their email addresses can I still use my bank account details to set up the direct debits on both accounts?

7
Mohammed
iD Mobile Employee
10 months ago
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