Hello,I am having a problem with my network. I am unable to get any mobile signal on my SIM card. I can see WiFi Calling, but I have no normal mobile network service (No Service).I have already tried restarting my phone, removing and reinserting the SIM card, and turning airplane mode on and off, but nothing has worked.Could you please help me resolve this issue?

Hello,I am having a problem with my network. I am unable to get any mobile signal on my SIM card. I can see WiFi Calling, but I have no normal mobile network service (No Service).I have already tried restarting my phone, removing and reinserting the SIM card, and turning airplane mode on and off, but nothing has worked.Could you please help me resolve this issue?

Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. The direct debit failed on the 18th but was also successful on the 18th. The suspension was four days later on the 24th. I had to pay the contract amount immediately as the phone is my wife's and is important for the kids to be able to make contact.  No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment. Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service. Finally.... now my bill is upto date. I cannot make outbound calls without it taking

I am going to Spain today. Will I. Be fully covered with EU ROAMING FOR MY TRIP

Hello, i got a new e-sim card. But when i want to add it it says that e sim card is no longer available 

Can you help me submit a PAC for a new order. I thought I could submit at checkout but this did not seem to appear as an option. 

Upgraded at the weekend and phone seemed to work okay. Yesterday and today service dropped (unable to call or text) then started again then dropped off again. Trying to login to all my Apps again but verification codes not coming through by text. Help please!

My Samsung Galaxy S25 FE arrived today, but there wasn't a SIM card in the box. I already have an iD Mobile SIM-only plan and want to keep my existing phone number on my new contract. Can you tell me whether my new contract is using an eSIM or whether I should have received a physical SIM, and explain how to transfer my number?

Is there a contact number for ID Mobile? How do I speak to them??

Hello I recently got an upgrade however I need my old IMEI number for my old phone was wondering if anyone can help?I no longer have the box

Hi, I need help resolving a billing issue caused by an eSIM activation problem. I'm an existing iD Mobile customer paying £12/month on my original plan. My old phone broke, so I ordered a new phone with an eSIM. Because my old phone was already broken, I couldn't complete the eSIM activation process (I had no way to scan the QR code / finish setup on a working device). To stay connected, I had to keep using my old physical SIM in another phone instead. As a result, I now appear to have two active lines/bills instead of one, even though I've only ever used a single plan and number. Could you please:1. Cancel or merge the duplicate line that was created when the eSIM order went through2. Refund any extra charges taken for the duplicate line3. Help me get the eSIM properly activated on my new phone (or reissue a physical SIM for it instead), so I'm only being billed for one line going forward 

I have just upgraded my phone with yourselves and awaiting new phone but looking at your website you have better deals.Why was I not offered this as a returninh customer 

I want to speak to a person about keeping my phone number on an old phone and getting a new number for this phone

I want to speak to a person about keeping my phone number on an old phone and getting a new number for this phone

Hi,I am not able to get data roaming when in the EU.i have paid for it in my package and all of the relevant boxes are tickedcan you help? In

Can anyone please help me I regret the day I ever went with I'd mobile I'm also autistic and the fact there's no one you can physically speak to Via customer service is diabolical, my new upgraded phone was supposed to be delivered Monday DPD completely messed up with it and scanned it as delivered but sent it back to the depot then to Currys I've had nothing but stress trying to sort this out twice I've been told it's been redeliverd and I've still not received I I've not received any calls off DPD saying it's going to delivered as a result of this I almost got scammed by someone pretending to be a id mobile customer service because I was desperately trying to find a complaints email and found one on a I'd mobile Facebook page and it Wes a complete scam , I being told that my phone is being redeliverd by the actual id mobile but yet they still asking me questions about what my order number is after they supposedly said they have just requested redelivery none of which makes any sense

Why is my bill so high when I have all included minutes and texts …I run out of data and purchased auditional data the upgraded my package and I have only been to countries that are included in the roaming package 

I have PAC code from other network and I want to put that mobile number to ID existing mobile plan. How can I do it?

i received a free samsung watch when I joined ID mobile,  not had it long but its not charging properly,  tried a new charger and still doesnt ,  can this be replaced?? 

Hi looking for some help. I have just switched to ID mobile and transferred my number over. I received a text saying that the number had been switched however, I cant make or receive calls as my signal bar has an exclamation mark on it. I have reset the phone, turned airplane mode on and off. How do I sort this as I go away tomorrow and need my phone when I am away.

I've kept my previous number on taking out the new contract however I do not get text messages on it I only get text messages sent on the temporary number not the number that I use for telephone calls

I have got my son an iPhone 11 for his birthday. His sim wont work in the phone but does in is android. It has no network coverage