Hello, Honor 400 Life phone with ID network keeps going to emergency calls only. To get it working again I unclick the mobile data and network icons then click them on again, this usually works. Please advise how to fix this issue. 

Hi when I call company's they cant seem to hear me. This has been since I got the phone. I went to earphone warehouse but it hasn't worked what they did. Its very frustrating as I have to use other people's phone. They cant seem to hear the 1st words whenni start to speak. 

I need my invoice number to claim my free offer after I purchase samsung s26 on 31.03.2026, I didn't receive any emails.

My transfer to iD mobile was apparently completed on the 22nd March. At that point I was unable to make or receive calls or texts so the support team sent me a new SIM card and I did some troubleshooting steps. I can now make calls and send texts but not receive them - I believe this is called a split number port. I spent a while talking with a team member last week about this and they informed me they had passed the issue to the tech team. Today I tried to contact the iD team to get an update on this, after 45 minutes of a team member talking me through the same troubleshooting I had already done and ignoring all attempts from me to ask them to contact the tech team for an update, they finally checked my record and found no request to IT had been made. They then attempted to get me to do more troubleshooting so they could process the request, and provide evidence of the issue - I am not sure how I can evidence non-receipt of calls and texts, other than that I have received none since

Hi I’m trying to transfer my daughter number to her new phone please 

Ive ordered my new S26 and would like to take advantage of the chromebool offer. The process requires my invoice details and the IMEI number from the phone. The phone is a pre-order. How do I get these details before the offer runs out when I dont have the phone?  

How do I monitor how much of my roaming allowance I have uswd in each month if a mix of some UK and some EU travel?

This is now the second time this has happened — once in August, and again today. On both occasions, an eSIM was issued to another device without my permission, resulting in my bank account being hacked and unauthorised access to personal accounts.I do use the iD Mobile app, but I did not request an eSIM change. The first I knew about it was a text message saying the eSIM was being sent and activated.This shows there is a serious security flaw in iD Mobile’s eSIM process — there appears to be no robust verification or call-back to confirm that the genuine account holder has requested the change.When I tried to resolve this by phone, I was told I had failed the security check because the hacker had changed my registered address. I was then instructed to email ID documents to support@idmobile.co.uk, which has a five-day response time — an unacceptable delay when my account and data are actively compromised.The live chat service is also currently down, leaving me with no secure or immediat

I received a call in August/September 2025. Is there anyway to retrieve a list of inbound calls I’ve received? itemised, in the same way I can see numbers dialled?

I ordered an upgrade on 22/4/26 i haven’t opened the phone and would like to cancel it please 

I want to be able to enter competitions via txt message. My old network provider was so easy. ID mobile isnt

I am currently trying to pay my bill and I've been trying to pay ot since yesterday but every time it's processed it says there's an error! I don't know what else to do, I need my phone back on!

d I've been trying to pay ot since yesterday but every time it's processed it says there's an error! I don't know what else to do, I need my phone back on!

How do I talk to actual person with this network helpppppp

Anyone had called ID for upgrade only to find that they requested personal bank card details and three digit security code though direct debit  Also sent a 6 digit code via email and asked to read the  code which on email it says they never ask for the code.

  I wanna secure my new phone. 

How can I talk to a person at ID Mobile?  

I need a purchase invoice to claim the Chromebook Go as I was never sent one when I upgraded to the S26 ultra. Please could I be sent it?

Phone is Android Samsung S24 Ultra with a physical sim. I've paid for Roam Beyond in Turkey but can't send emails using MS Outlook. 

Hi, I bought my son a phone/esim and his phone is broke. He has a new one but I can’t get onto the old one because it’s broke so I can’t add the e sim to the new phone 

If  i want to stop my contract and move to pays as you go how it that done 

I need to cancel my old plan I have created a new plan for £8 a month and still being charged for my old plan which isn’t really fair 

Double payment taken from my bank. Who has this happened? 

I used the PAC code to switch my phone, had emails/messages to confirm the switch but some contacts who I ring still see the new number I’ve been given and not my old one.

I need to change my delivery date