I would like to use my original phone and new SIM card plan on my original phone. And would like to use my new phone (upgrade) but with a different network provider SIM card. Is this allowed on my new phone? 

Hi, with a SIM-only plan, do I get roaming abroad?

Need to speak with an advisor not live chat as its taking 5 mins between them replying Is there a contact number 

I switched to iD yesterday … have no signal and cannot connect to the internet or make calls unless I use wi-fi.Looked at all previous threads and have followed the advice including turning off iMessage and resetting network settings plus turning phone off repeatedly and leaving off for 10 mins but nothing. It’s a nightmare. I will have to leave if this is not sorted as cannot run my business. Seems to be a common problem with iD  

Samsung ZFold, eSimi am unable to make phonecalls for last 7 days despite restart and phone reset .... Despite good signal. After longwait error appears. Not registered on mobile network or no signal. Then emergency calls only. Internet data works however after sometimes and call can be made through data use or WiFi. Its dangerous in case of urgent requirement phonecalls need to be made as often travelling. GL13AA and EX31AA areas mainly - is where phone is used 

I would like to ask why have you charged me double for my Egypt holiday and I Ididnt have access to my phone all week so how can you charge for something that I didn’t use and also my phone I can’t get signal anywhere I go I’m paying for service what I’m not been able to use 

Hi everyone I need some help. I’m new to this forum. over the last 2 weeks I’ve been struggling to make calls and receive calls. When I do a full reset it allows me to make a call but soon after revert back to the same old thing. My wife and daughter have the same ID and are the same.  we have the latest update and have iPhone 16 pro any help would be great

I’m not receiving any incoming calls

I am writing to report a persistent problem with my internet service that has been ongoing for over two weeks

Please connect me to a human being. Your AI is useless  

They get you in with low prices just to provide you with possibly the worst internet I’ve ever had on a phone since I had the original iPhone. It’s ridiculously slow and it’s actually taking the mick now. I switched from 02, having fallen for their trap that they use Three, and it’s the fastest coverage etc etc, only to realise I’ve been played and I’m now tied into a 24 month long contract with a hardly usable phone whilst my girlfriend sits next to me with lightning fast connection. Meanwhile, there isn’t a single person I can contact from ID to help me as they don’t provide any support service to save even more money and hope you just forget about it. It’s a JOKE. I’ll be plastering this everywhere on all socials and making sure this goes to the very top of curry’s. This is illegal. 

How do I leave a review

I have a question after placing an order yesterday, I still don't know if I was accepted or not, I haven't received any confirmation yet, can I check it?

I ordered an esim yesterday and I havent recieved a confirmation email nor have I recieved my esim. I do not remeber seeing a refrence number but I do have a picture of the last 4 digits of the account number. Additionally I know the phone number, and adress I had listed. I worry I input the email incorrectly.

I reinstated my direct debit last month and recieved numerous texts through out the month saying I had done so which is annoying.  I then get a text to say my direct debit had been cancelled and I must pay immediately! Annoying again.  Paid it manually restarted the direct debit. Fast forward the next month I'm getting the same text repeated to me. So I'm now waiting for the direct debit to fail and do the same again as I can only assume history repeating itself. Any suggestions anyone will be greatly appreciated.

I recently switched from Lebara to ID Mobile. I gave my PAC code, original phone number, ID number and transfer number over and scheduled the switch for 3rd March (today). I got to the success page at the end of the form but didn’t receive any confirmation via email/text. Now it is the switch date, my Lebara sim has ended, now stating no service, but when I enter the ID mobile sim, it says ID but has been without signal for hours.I’m unsure if I’ve done something wrong -- I don’t think the switch has been successful, however can’t look into it/activate the new sim(?) as I have no service on either sim cards to receive the text verification code to log in!Any assistance would be really appreciated as I can’t receive any calls, texts or work log-ins! I’ve tried with the chatbot but no help.

Why can't I make or receive calls on my Samsung galaxy A5

Hi got new plans out as my old plans finish will I have to pay for 2 sim card what should I do cancel my old plans use my old sim card at the moment because I want to keep my old number 

Can I upgrade change my mins plan

Can I upgrade change my mins plan

Cannot get iMessage on and FaceTime only works with email not phone number. Have done the help pages many times but still won’t let me sign in to iMessage. Any suggestions ?

How do I disable or switch off the voicemail service completely. iPhone 13

if I take my iPhone abroad, can I use an eSIM from another in my idmobile issued phone? Is it open to use other networks?

I'm going on a work placement in France for a period of 98 days after which I will be returning to the UK. My plan incudes unlimited data. Your fair usage policy for roaming only covers me for 63 days. What would be the best thing for me to do to avoid any excessive charges/surcharges whilst I am away?