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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 508 Topics
  • 1,548 Replies
508 Topics
W
Active Contributor
asked inPlan Changes & Upgrades.
adding secondary device?
I am just wondering if its possible to add a second device to my existing contract? Want to switch my work phone over to id mobile. Thankyou.
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A
Community Member
posted inPlan Changes & Upgrades.
Upgrades Phone and Contract - not working
I started a new contract 2 days ago, with more data - received all emails confirming and have set up new phone (with existing SIM - which email says is working and updated). I don’t have any GB since the switch over and having problems with iMessages! when will I get the data that I am now paying for?
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Kash M
D
New
 Contributor
posted inPlan Changes & Upgrades.
Trying to add another plan- Details don't match our Records!
Hi all, I’m trying to add another plan to my account, but keep getting details don’t match our records, I’ve even had a live chat to an agent, they reset the app and I still get the error including using the website to try the same thing, not sure what to do, the account I use and pay for is for my son, I want to come over to I.D Mobile from giffgaff… maybe I should just create another account so I have two accounts? P.S the details entered was confirm correct by the agent, so very strange issue. Please advise Regards, David
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Kash M
L
Helpful
 Contributor
posted inPlan Changes & Upgrades.
Not received Enhanced Trade
Hello. I traded in my device, and filled in the Enhanced Trade In offer form. I received the first payment for the phone on the 25th of October. I have not yet received the £200 from the Enhanced Trade in promotion. I was advised here to contact TradeUpHelp@currys.co.uk if I did not receive it within 3-5 days of the initial payment. I did so, and got a generic email about how promotional payments are made separately. I clarified my issue again, and was asked for the trade in reference, which I provided, however I have not heard back since, which was 5 days ago. What can I do from here to have my promotion fulfilled?
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Tom
B
New
 Contributor
asked inPlan Changes & Upgrades.
Claim a pair of Google Pixel Buds Pro 2
I've just upgraded to a Pixel 9 Pro XL and the offer included a pair of Google Pixel Buds Pro 2 does anyone know how I can claim them? Thanks.
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Thomas James Mitchell
Community Member
asked inPlan Changes & Upgrades.
Upgraded phone today!! Have I got 10gb or unlimited
I upgraded my phone in live chat and they gave me a deal £19 of the upfront cost for the redmi not pro plus 30, and £21 for the 10gb data +unlimited loyalty addon, unlimited calls etc. They took the £19 fee off as they said, I have not payed a penny to the upfront cost. Can anyone confirm with experience that the Unlimited loyalty addon is 100% Unlimited data rolled over after the 10gb is up? Invoice shows iD Mobile Upgrade £ 0.00 -1 £ 0.00IDUPG
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Muhammad Sajeel Bhatti
Community Member
asked inPlan Changes & Upgrades.
plan change
Hi I am not satisfied with current data plan.I want to change my plan what can I do?
641
N
Scorpion
Helpful
 Contributor
asked inPlan Changes & Upgrades.
upgrade
Hi I am due an upgrade but when I look I get a better deal on the same phone than on the upgrade if I start I new account after I’ve been with Id for ages i thought I would get a better deal but know thinking about leaving them
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Pete12345
New
 Contributor
posted inPlan Changes & Upgrades.
why has my upgrade not been put on my account
I have upgraded but my account has not been adjusted I think I am going to be paying two bills why
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N
S
Active Contributor
asked inPlan Changes & Upgrades.
Contracts Without CPI Increase
With the upcoming ban on having undefined increases (CPI +%) in contracts for phone and broadband, I see some providers have started putting a fixed figure in their contracts. When are Id mobile rolling this out? Or are they going to leave it in as long as possible? I'm holding off taking out any contracts until this is clarified.
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Tyler C
A
New
 Contributor
posted inPlan Changes & Upgrades.
Difference in prices between web and app
Today is upgrade day. I'd looked online yesterday via the website as the app wouldn't allow me to sign in and saw that the Google Pixel 9 was £31.99 per month with 10gb data and £39 upfront. Great, I thought, I'll wait til tomorrow and get this deal. So imagine my surprise when I looked on the app and the same deal was suddenly £35.99 per month, with the same data and upfront cost, yet when I checked on the website, it's still £31.99. Why is it still seemingly ok for existing customers to be charged more than new ones? I've been passed from pillar to post on the live chat, but nobody could tell me why there is such a price difference. Anyone in the community have an answer?
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Tyler C
Caroline Sparks
New
 Contributor
posted inPlan Changes & Upgrades.
Upgrade but no iphone
Caroline Sparks just now I ordered a new phone on the 16th October, and paid £179 upfront to upgrade to an iPhone 16. I received my new e-sim but no phone and I've just seen the £179 has been refunded back to my account. However online it's showing I have entered into a new 2 year contract with you and I can't reorder. Please help!
643
Tyler C
S
New
 Contributor
asked inPlan Changes & Upgrades.
24 Month Contract Over - Switch to Sim Only
Hi, My 24 month contract is up and I’ve received email confirmation that it’s now time to “upgrade.” I wish to move to a sim-only plan and do not need a new mobile phone at this time. How is the best way to proceed? Thanks
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Tyler C
L
Community Member
asked inPlan Changes & Upgrades.
upgrade
So basically, my contract ends in 10 days, and I will then have an option to upgrade. However I don't wish to upgrade until the new Samsung is released in a few months. Is this possible to wait before upgrading and if so will my monthly payments decrease considering my phone is now paid for?
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Tyler C
J
Community Member
asked inPlan Changes & Upgrades.
sim free contract phone
Am I able to get a contract phone without a simcard?
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Josef Musil
New
 Contributor
posted inPlan Changes & Upgrades.
currys voucher
Hi I'm just upgraded my plan with 100£ Curry's voucher offer but I still not received voucher till now. Thank you
331
N
A
Community Member
posted inPlan Changes & Upgrades.
Additional Plan
I wish to purchase an additional sim on my account, but when I enter my details, it states I'm not recognised (even though I already registered)
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Tyler C
Jacki
Active Contributor
posted inPlan Changes & Upgrades.
Uprade not going through
I am trying to upgrade my phone. (It’s due) but whenever I put in card details (tried with more than one) it just hangs and payment won’t go through. Any help appreciated tried live chat but they are so slow. I just want to speak to a human and get upgraded.
342
Jacki
I
Community Member
posted inPlan Changes & Upgrades.
cashback on mobile upgrade
I recently upgraded my phone contract and this came with a £75 cashback. I cannot find any details on how to claim the cashback. Could you help please?
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S
New
 Contributor
posted inPlan Changes & Upgrades.
free gift
How do I download a invoice/proof of purchase so I can claim the free laptop
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Matthew T
R
Community Member
asked inPlan Changes & Upgrades.
New phone
I am looking to buy a new phone with sim.
392
Tyler C
J
New
 Contributor
asked inPlan Changes & Upgrades.
Incorrect data amount showing on the app
Hi there, I've just upgraded and purchased a new SIM-only plan for unlimited calls, unlimited texts and unlimited data. However the iD app says I only have 5GB of data, not unlimited. How can I fix this? Many thanks.
1424
Nessp22
S
Community Member
posted inPlan Changes & Upgrades.
switch to sim only
Hi, my fix contact is up and I would like to switch to a sim only deal, but when I click upgrade it only gives me a more expensive deal to upgrade to!! There is no way to switch to a sim only deal and keep my current number. Can this be arranged thanks.
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Lauren K
J
New
 Contributor
posted inPlan Changes & Upgrades.
phone/sim upgrade
432
Tom
G
Community Member
asked inPlan Changes & Upgrades.
how to upgrade from pay monthly to sim only at the end of contract
I can't see 'sim.only' in the plan change options on my app. My pay monthly contract is about to expire on 11 Sep... but when I go to look at upgrade options in the app... it only shows more mobile phone deals. How do I upgrade to sim only???
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Matthew T
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