Roaming & International.

Hi, my daughter is on holiday for a week and her phone isn’t working at all, tried to find a number to ring or speak to someone to check her account is set up for date roaming etc (everything is switched on her phone) but can’t seem to talk to an actual human? Please can someone help asap. thank you.

I know I will have free wifi in the resort but I will need to send a message from the airport when I arrive. Is there anything I need to do to make my phone work?

II don’t seem to be able to make calls or texts whilst in France. I can receive texts and mobile data is working so I am connected.

Safe search is blocking my browsing but only when using my phone data. It’s fine when I use WiFi. I can’t change the settings in Google as it says someone else is an administrator. It’s only happened since my switch to iD

Is there anything I need to do to my iPhone /account before I travel for data roaming thanks

Hi anyone have any experience of using mobile data in lanzarote ,is it a good signal and coverage, thanks

Any one any idea when ID mobile will allow Apple Watches to work when your phone isn’t in reach? It’s driving me mad as before I switched network provider my watch to work as a phone I could take calls , messages and do pretty much anything on it but now I’m with ID and it doesn’t yet support them I am just wondering when this will happen? I contacted customers services and they were not helpful at all and all they kept saying was I will sign post you to our website and here and I can not find anything about if or when this may happen?

Can you provide advice on the cheapest way to use my phone in New York & Canada.

Hello i am travelling to Cyprus for one week on the 6/6/24 . How can I connect to my phone when am there so I can reach my loved one in London

I have an unlimited data, calls and Text package - what does this mean for travelling abroad to EU and non EU countries?? Are their additional roaming costs for calls and/or data and if so what to they look like?? thanks 😃

I'm on holiday in Italy. When I arrived roaming was switched off so I couldn't use the internet until I got to my Airbnb and had WiFi. Then it was all good. Today is stopped. I have no internet and I've tried everything suggested. I have data, I've turned my phone on and off several times. I've checked roaming is allowed on my phone as well as my iD mobile account. I've tried manually connecting to a network, I've checked the ATP is set to iD mobile. I've done everything on the suggested list and I still have no roaming. My partner has ID mobile and his is fine. Help! Please!

Hello all, I need to text someone in France and I’m reading that it’s not possible with id mobile, really?? Have I found my first problem with id mobile? Hasn’t this issue been resolved yet??

Why have I been charged £5 for roaming in Ireland in my most recent bill? I have a 25 GB allowance and definitely did not go over it. I live in Belfast.

hey im heading to turkey for 10 days and primarily use snapchat for calls and texts, am i able to use my unlimited data whilst i am out there?

Recently went to Montenegro and although I had my billing cap set to £5 my iPhone would not use data. I know it’s not included in free to roam but thought it should work up to £5 limit.

Hi all I confirm that I have set a spend cap and turned international calls ON on the app but im still unable to make calls to Iran. Can you please help? 🙏 I have tried so many methods to contact the team. Live chat button isn’t there, email gets back with an auto response that the mailbox is not monitored and there is no phone line. im a pay monthly customer btw

Hello, I understand it can be expensive making or receiving calls from the US on ID mobile? I have a couple of questions, If I connect to Wi-Fi in a hotel does it still cost me anything or is it free across the internet? can I buy a package for just a month while I am visiting that is cheaper than paying for each message. It is likely that I will be using Wattsapp and messaging rather than calling? thank you

Why won’t the I’d app allow me to turn off Roaming. Toggle keeps switching back on

will i get charged for receiving calls when in turkey

Account has “Roaming” services on. Number seems to receive messages okay but mobile data does not seem to be working. Keep getting the “E” on my Iphone. Can anyone help please ?

In France with roaming enabled. Contract is unlimited data and minutes. Have 4G signal but unable to access apps or send texts unless connected to a WiFi network. Any ideas?

Hi there, I currently have a plan which I began before June 2023. This means I'm not subject to the fair use policy restrictions on roaming. If I upgrade or change my plan, do I lose this benefit? Thanks

I’ve got a voice mail but can’t get it because my voice mail pin is not set up. When I try to call +44 7782 333 123 from my phone, the system says “call us from your ID number” - but this is exactly what I do! Any other secret way of doing this? Or better do it online somehow? I’m in one of free roaming destinations.

I’ve just got to Canada and my data roaming isn’t working. I have checked my id mobile app and roaming is enabled. Roaming is enabled on my phone. I’ve done all the steps on the id mobile roaming issue FAQ, I’ve reset my phone and nothing. It connects to a service provider and I have signal and even have a 4G / 5G icon appear but as soon as I try to use an internet tab it says cannot connect to server! Any help please?

We visit a village on Crete regularly and have always managed to roam with Cosmote with good signal strength and fast data. However, we can’t now! Cosmote shows on an Android phone as (Forbidden) on both 4G and 5G and on an iOS phone it says network registration failed. We have tried selecting manually as well as automatic. We now find that we have zero coverage in the village, but other Cosmote users are happily using their phones, so it’s certainly not a local cell issue. It looks like we are now blocked from using the Cosmote network.