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Roaming & International.

Got a question about using your phone abroad, or calling or texting abroad from the UK? Ask it here!

  • 420 Topics
  • 1,480 Replies
420 Topics
L
Community Member
asked inRoaming & International.
Can you buy international minutes?
Is it possible to buy a specific number of International minutes (for example, 30 minutes for calls to France and 60 minutes to call the US) to use as needed, like an add-on? I am currently hesitating between SIM plan providers and the key difference is that while iD is cheaper, the other provider allows for international calls in the plan. If this is possible to do, how?
2051
Tom
P
Community Member
asked inRoaming & International.
Using Phone Abroad - Is the Bahamas free?
Hello, Just to be clear, is the Bahamas on the list of free roaming destinations? It’s on the list of “international roaming partners”, I just want to be clear before I go! Thanks so much, Phoebe
1401
Tom
B
Community Member
asked inRoaming & International.
Free Olympics Roaming Additional to Allowance?
Hello, Is the free, unlimited roaming during the Olympics in addition to the individual's usual roaming allocation under their contract? In other words, assuming someone arrived in France 1st July, will they get their usual 25Gb roaming from 15th July on top of their free roaming from 1-14th July? Thanks
221
Kash M
K
Community Member
posted inRoaming & International.
Mr
How do I get to my account to enable me activate roaming ?
321
Matthew T
A
Community Member
asked inRoaming & International.
costs for acceping international calls when in the UK
Is there a cost to accept an international call whist in the UK?
851
Matthew T
P
Community Member
asked inRoaming & International.
Montenegro roaming
I'm in Montenegro- can I buy an add-on for data roaming
2751
Matthew T
Libby Plowman
Community Member
asked inRoaming & International.
sending texts and using data in Europe
I can’t get my roaming data to work in Italy but think it should work in my plan as on phone contract plan. I can make calls but just not text or use data.
2381
Tom
Flydragon
Community Member
asked inRoaming & International.
Roaming limit reached while in uk
I have just changed my plan from 15gb to 30gb, both priced at £8. I am going away to France in a week. I then got this text: You've now used 100% of your 30GB Roaming data limit. From now on, roaming data will include a surcharge of £3 per GB. If you exceed your inclusive data allowance, the out-of-plan rate of £10.24 per 100MB will apply. For more info, visit idmobile.co.uk/roaming Any ideas? How do yo contact id? ​​​​
2095
Tom
F
Community Member
asked inRoaming & International.
roaming
I’m going to Morocco for my holiday am I able to use unlimited data text and calls whilst there or can I add a travel bolt to my plan please
831
Tom
D
Community Member
asked inRoaming & International.
data Macedonia
Can I use my mobile data allowance in Macedonia without extra charge?
751
Tom
A
Active Contributor
asked inRoaming & International.
Roaming in France in August
I remember reading that ID Mobile were offering unlimited data roaming during the olympics in France. I can’t find the article now, but does this mean up to your UK allowance if you don’t have unlimited data in the UK?
2474
Tom
E
New
 Contributor
asked inRoaming & International.
Data roaming reset
I’m roaming in france for 18 days and my plan renews 8 days into the trip. Does this mean i can use 30 gb under fair usage for the first 8 days and then another 30gb for the next 10? Or am i limited to 30gb over the whole trip even with my plan renewing?
2823
Tom
S
Community Member
asked inRoaming & International.
Data Roaming not working
I landed in spain (ibiza) and my roaming is not working. It’s switched on on both the ID Mobile app, and in my settings. I’ve looked for how to do a network reset but i can’t find it in my settings. Any help would be appreciated :)
15521
Tyler C
L
New
 Contributor
asked inRoaming & International.
No roaming left after upgraded.
Hello, I’ve just upgrade from a sim only contract to a contract with a phone. As soon as I made the transition I received a message saying I’d used 100% of my data roaming. I contacted the customer service team, and they mentioned they saw I still had all my data roaming. I am very confused, I just wondered if anyone else has had this happen? If so, how was it resolved?
41720
Matthew T
Tony Taylor
New
 Contributor
asked inRoaming & International.
Roaming
I have just changed my data plan and immediately afterwards I got a message to say I've used 100% of my roaming allowance. This is worrying as I'm going away tomorrow and I've not been away all year.
4071
Tom
A
Community Member
posted inRoaming & International.
Contacting IDmobile whilst abroad
I’m trying to contact ID mobile in the UK whilst I’m in Brazil. I’ve lost my SIM card (using a replacement card atm) I can’t see anyway to contact them - the app isn’t any use at all: I can’t log on to the UK website because it is blocked - and none of the contact numbers work. On line chat is also disabled any suggestions? Andy
691
Tom
A
Community Member
asked inRoaming & International.
using ID sim outside UK
Can I know if I can use my ID sim outside UK in Albania? If yes, will it be the same rates? Can I use it like I use in the UK or it will be different? many thanks
1292
Tom
D
New
 Contributor
asked inRoaming & International.
Pixel 7 can't make calls abroad
Hi Dear community, I went on holiday to Poland (EU) and I can't make nor receive calls or text messages. Error message is: Mobile network isn't available. Connect to wireless network to make calls. Weirdly my mobile data works fine. I have roaming switched on on my phone and on the iD account. My phone is Pixel 7. Network selected is Play 3G. I would be grateful for support. ​​​​Thanks, Domi
3622
D
S
New
 Contributor
posted inRoaming & International.
trying to call Bermuda and roaming is on but not able to as reached my cap? I have unlimited etc - why is this not going through?
trying to call Bermuda and roaming is on but not able to as reached my cap? I have unlimited etc - why is this not going through?
445
Tom
S
New
 Contributor
asked inRoaming & International.
Receiving texts from the UK while in Canada
Is there a charge for receiving texts from the UK while in Canada? The roaming charges on the web site don’t clarify this… Thanks.
851
Matthew T
R
Community Member
asked inRoaming & International.
Unable to send texts whilst roaming.
Receiving texts fine. Unable to send. Just bounce back. Occasionally phone gives flash message blocked by ID mobile. Had this problem last Feb. Managed to speak to someone from ID mobile !!!!. Said wasn’t a problem and thought they had sorted it. As returned to the UK that day was unable to test it. Now abroad and clearly has not been sorted.
441
Matthew T
H
Community Member
asked inRoaming & International.
Roaming
Just joined ID on colleague offer a d received a message saying I've used my 30gb data allowance?? I haven't been anywhere to use it?? Can you help?
581
Matthew T
C
New
 Contributor
asked inRoaming & International.
roaming charges in france
Please advise cost of texting and calling from France to UK and cost to me if others call or text me whilst in France.
3514
Kash M
P
Community Member
asked inRoaming & International.
Does unused roaming allowance also rollover
New to ID and I switched due to the generous 30GB roaming data included in the 60GB plan. I know unused data rolls over but does any unused Roaming portion also rollover?
1321
Matthew T
A
New
 Contributor
asked inRoaming & International.
Roaming per month or trip?
Hi, I’m aware of the roaming limit of 30gb, but does this refresh with my bill cycle? im currently abroad and will be for 3 more weeks, but my allowances refresh in 3 days. Does my 30gb reset then, or do I just have 30gb to see me through this whole trip? Cheers
1211
Matthew T
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