Contents: What is hotspotting or tethering? Can you create a personal hotspot on a Pay Monthly Plan? Can you create a personal hotspot on Pay as you Go? How do I set up a personal hotspot? Find out everything you need to know about hotspotting or tethering with iD Mobile. What is hotspotting or tethering? A mobile hotspot is not tied to a physical location, so it allows you to turn your smartphone into an internet router by using your mobile data while you’re on the go. This means you can connect other devices, such as a tablet or a laptop, to your mobile and access the internet on them. Any internet usage on your mobile or the connected devices comes out of your monthly data allowance. The main difference between hotspotting and tethering is that a hotspot connects one device to another to access the internet via a Wi-Fi connection. Tethering is linking a device to a smartphone through a USB cable, with the mobile then acting as a router to access the internet on the connected device.

I don’t have the Sim card anymore that is registered with ID Mobile, I need to cancel my Sim card but I’m struggling to log on properly because they keep sending my old Sim card a text with the code on but I’m obviously not receiving it as I don’t have that anymore. is Laurie style mate, I just can’t get to the account but I don’t think you want to be paying it for the rest of my life? Anyone have any ideas? TIA xx

I’ve lost my phone and wish to stop payments until I find it or purchase a new phone. Can you please advise how I can postpone making payments until such time.

I want to buy a SIM for a 5G router I use. Ideally I want this to be on the same account as my existing phone SIM so that I can see both plans in the ID Mobile app. Can this be done? If so, how do I do it? There doesn’t seem to be a purchase extra SIM from within my account and the sales website wants to do credit checks etc, so appears to be creating an entirely new account rather than adding a SIM to an existing account.

Where do I find statement for my phone agreement on my bill statement

My mobile monthly payment contract is due for upgrade from 24-03-2025. I would like to know and choose by changing either sim only plan or upgrade the device into ipone 16 plus. Please let me know the monthly cost of both options

I have a pay monthly contract for 2 years that includes a pixel 8 phone. I am very unhappy with the device and wish to go back to using my old iPhone. Can I sell the pixel 8 or is there a clause in contact saying I cannot sell the device while it is still associated with the contract?

Hi All, I’ve had a headache with another provider on the Three network who say my Xperia 10iii is excluded from VoLTE compatibility, even though it is a VoLTE enabled device, and the 3g switch off therefore means I cannot use the Xperia 10iii with them. It’s a dual SIM phone, and the daft thing is I also have an ID Mobile sim in there which works fine. My question is, is the other provider being difficult, or will my phone stop working with ID as well??

I am just wondering if its possible to add a second device to my existing contract? Want to switch my work phone over to id mobile. Thankyou.

My insurance company has asked me to get the Proof of Usage document from ID Mobile that confirms the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Can someone please assist me with this?

My Samsung A54 won't connect to a network and the battery is draining and overheating. The SIM works in other devices and other SIMs won't work with my device. Can anyone please help?

I ordered the Google Pixel 9 XL Pro 128GB device option recently, believing mistakenly that it would be upgraded under the Double Storage offer to the 256GB model. I hadn’t realised at that time that the Double Storage offer only applied to choosing the 256GB device explicitly and not the 128GB device (for which the contract fees where made identical). My 128GB device has been delivered today and activated, is there any way at all now to get back to the 256GB device plan for the same contract amount?

I ordered the Google Pixel 9 XL Pro 128GB device option recently, believing mistakenly that it would be upgraded under the Double Storage offer to the 256GB model. I hadn’t realised at that time that the Double Storage offer only applied to choosing the 256GB device explicitly and not the 128GB device (for which the contract fees where made identical). My 128GB device has been delivered today and activated, is there any way at all now to get back to the 256GB device plan for the same contract amount?

I am unable to add device to app. I keep getting invalid message. No idea how to resolve

Voice and sms work fine. Android is up to date etc. Network connection is set to automatic and I got the welcome message: Welcome! With iD, you can roam free in 50 destinations worldwide. Use your minutes, texts and data as you would at home (fair use policy and surcharges may apply). Keep in mind that out-of-plan rates could cost up to GBP10.24 per 100MB. For more info, visit idmobile.co.uk/roaming or dial +447482227777 free from your iD phone. Enjoy your trip! I notice the ID info within the app for roaming mentions call and texts but not data. The message above does include data though and there's no Add On for International data. Hence everything suggests it should work but apps do not work and an Speedtest shows no data is received or sent.

I’ve had an S24 on id mobile for almost a year now. wifi calling used to work, but hasn’t for the last month or so. The device allows me to enable wifi calling, but when I switch it to flight mode and try the usual test to force it to make a wifi call it fails advising to “turn flight mode of to make this call” (this used to work fine) Have tried restarting device but hasn’t fixed it. I’ve read similar issues on here relating to iphones and updating carrier settings to resolve. However, the set up on android isn’t the same. Does anyone have a solution that has been confirmed working for android?

I've received My upgrade. Gone to switch over and can't remove the sim from old device its stuck.. could I have a replacement sim sent out please Thanks

I have 1 account with 3 devices/numbers. Can the app be used individually so each person can see also only their account and allowance?

I cant make or receive phone calls. ita been atleast two hours that i am aware of. I hvae restarted my device several times. The issue is not with the phone but the SIM On the 17th Jan my mobile data wasn't working for hours. This is likely regular but I'm usually on WiFi so wouldn't know

Hi I am looking for proof of purchase to claim a free gift from Samsung. Can this be sent to me? Thanks Craig

Trying to switch to ID from sky as prices are much better and free roaming but i want to buy two sim only as we have paid off devices and will hand them down to the kids and buy two new devices for the wife and I. all items can be added to the basket but then it will not let me check out as i have too many pay monthly items? I'm using the blagged codes from MSE would this make a difference?

My red I xiomi note will not charge

Hi, I’m looking to set up an Outlook rule to send an sms notification to my mobile. To do this I need to know my device email address. I believe this mobilenumber@?.com Just don’t know what the .com bit is, can anyone help? Thanks

Your phone bill has a breakdown of everything you have been charged for. Here you can understand what the different types of charges are and how much they cost: Please note: If you’re a Pay Monthly customer, check out this Community article for more helpful information. What are the different charges I might see on my bill? Contents: Standard out-of-plan charges. Non-geographic calls. MMS (Multimedia Message Service). Roaming charges. International charges. Freephone numbers. Calls to Emergency services. Text or call shortcodes. Non-standard 07 numbers. Channel Islands and Isle of Man. Premium rate numbers. Other numbers. Other charges. I’ve got a question about my bill. What should I do? Standard Pay as you Go charges. If you use your phone when you’re in the UK or one of our 50 Roam Free destinations, the following charges will apply for standard usage: Type Charge Calls. Calls to standard UK mobile numbers, numbers starting 01, 02, 03, numbers based in the Channel Islands or Isle of

If you’re seeing a ‘500 error’ when trying to open the iD Mobile app, it means your device has failed App Check. Don’t worry – we’ve got some quick steps to help you get back up and running: What is App Check? App Check helps secure your app by ensuring you're using a genuine, untampered device and that the app comes from a trusted source. If anything seems suspicious, it may block access to protect your data. What does App Check look for? App Check looks out for rooted or jailbroken devices, which are more vulnerable to attacks, or if the iD Mobile app wasn’t downloaded from Google Play or the App Store, as it could have been altered, repackaged or tampered with, which can pose security risks or steal your data. What can you do if you fail App Check and see the ‘500 error’ code? Reinstall the App from the Official Store. Uninstall the app and reinstall it from Google Play or the App Store to make sure you’re using the unmodified version. Check If Your Device is Rooted/Jailbroken. Use