Contents: What is hotspotting or tethering? Can you create a personal hotspot on a Pay Monthly Plan? Can you create a personal hotspot on Pay as you Go? How do I set up a personal hotspot? Find out everything you need to know about hotspotting or tethering with iD Mobile. What is hotspotting or tethering? A mobile hotspot is not tied to a physical location, so it allows you to turn your smartphone into an internet router by using your mobile data while you’re on the go. This means you can connect other devices, such as a tablet or a laptop, to your mobile and access the internet on them. Any internet usage on your mobile or the connected devices comes out of your monthly data allowance. The main difference between hotspotting and tethering is that a hotspot connects one device to another to access the internet via a Wi-Fi connection. Tethering is linking a device to a smartphone through a USB cable, with the mobile then acting as a router to access the internet on the connected device.

My wife and I have Pixel 7 and 8 phones respectively. Both of us have always experienced poor signal when making and receiving phone calls, especially when at home. We use our phones for work and can no longer tolerate this poor service. We have tried all of the advice provided on these topics by this forum and nothing has helped. Due to this we need to be able to cancel our contracts (at no cost) as we are not being provided with the level of service we are paying for. Please advise how we can do this.

I don’t have the Sim card anymore that is registered with ID Mobile, I need to cancel my Sim card but I’m struggling to log on properly because they keep sending my old Sim card a text with the code on but I’m obviously not receiving it as I don’t have that anymore. is Laurie style mate, I just can’t get to the account but I don’t think you want to be paying it for the rest of my life? Anyone have any ideas? TIA xx

I’ve lost my phone and wish to stop payments until I find it or purchase a new phone. Can you please advise how I can postpone making payments until such time.

I want to buy a SIM for a 5G router I use. Ideally I want this to be on the same account as my existing phone SIM so that I can see both plans in the ID Mobile app. Can this be done? If so, how do I do it? There doesn’t seem to be a purchase extra SIM from within my account and the sales website wants to do credit checks etc, so appears to be creating an entirely new account rather than adding a SIM to an existing account.

Where do I find statement for my phone agreement on my bill statement

My mobile monthly payment contract is due for upgrade from 24-03-2025. I would like to know and choose by changing either sim only plan or upgrade the device into ipone 16 plus. Please let me know the monthly cost of both options

I have a pay monthly contract for 2 years that includes a pixel 8 phone. I am very unhappy with the device and wish to go back to using my old iPhone. Can I sell the pixel 8 or is there a clause in contact saying I cannot sell the device while it is still associated with the contract?

Hi All, I’ve had a headache with another provider on the Three network who say my Xperia 10iii is excluded from VoLTE compatibility, even though it is a VoLTE enabled device, and the 3g switch off therefore means I cannot use the Xperia 10iii with them. It’s a dual SIM phone, and the daft thing is I also have an ID Mobile sim in there which works fine. My question is, is the other provider being difficult, or will my phone stop working with ID as well??

I am just wondering if its possible to add a second device to my existing contract? Want to switch my work phone over to id mobile. Thankyou.

My insurance company has asked me to get the Proof of Usage document from ID Mobile that confirms the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Can someone please assist me with this?

My Samsung A54 won't connect to a network and the battery is draining and overheating. The SIM works in other devices and other SIMs won't work with my device. Can anyone please help?

I ordered the Google Pixel 9 XL Pro 128GB device option recently, believing mistakenly that it would be upgraded under the Double Storage offer to the 256GB model. I hadn’t realised at that time that the Double Storage offer only applied to choosing the 256GB device explicitly and not the 128GB device (for which the contract fees where made identical). My 128GB device has been delivered today and activated, is there any way at all now to get back to the 256GB device plan for the same contract amount?

I ordered the Google Pixel 9 XL Pro 128GB device option recently, believing mistakenly that it would be upgraded under the Double Storage offer to the 256GB model. I hadn’t realised at that time that the Double Storage offer only applied to choosing the 256GB device explicitly and not the 128GB device (for which the contract fees where made identical). My 128GB device has been delivered today and activated, is there any way at all now to get back to the 256GB device plan for the same contract amount?

I am unable to add device to app. I keep getting invalid message. No idea how to resolve

I’m setting up a new phone and have transferred network from O2 to ID 3 . When attempting to login to banking apps, they’ve sent One Time verification codes and I haven’t received them. Other personal Text messages are coming through fine. All apps are set to ON on for notifications etc. I’ve got a decent signal , I’ve shut down phone and restarted …. Feeling a little frustrated . A new physical Sim has been used and number transferred. How can I access my Apps ? Would very much like this resolved ASAP !!! Thank you

Waiting for proof of purchase. Money has been taken but I haven’t received any further information.

I’ve had an S24 on id mobile for almost a year now. wifi calling used to work, but hasn’t for the last month or so. The device allows me to enable wifi calling, but when I switch it to flight mode and try the usual test to force it to make a wifi call it fails advising to “turn flight mode of to make this call” (this used to work fine) Have tried restarting device but hasn’t fixed it. I’ve read similar issues on here relating to iphones and updating carrier settings to resolve. However, the set up on android isn’t the same. Does anyone have a solution that has been confirmed working for android?

I've received My upgrade. Gone to switch over and can't remove the sim from old device its stuck.. could I have a replacement sim sent out please Thanks

I have 1 account with 3 devices/numbers. Can the app be used individually so each person can see also only their account and allowance?

I cant make or receive phone calls. ita been atleast two hours that i am aware of. I hvae restarted my device several times. The issue is not with the phone but the SIM On the 17th Jan my mobile data wasn't working for hours. This is likely regular but I'm usually on WiFi so wouldn't know

Hi I am looking for proof of purchase to claim a free gift from Samsung. Can this be sent to me? Thanks Craig

Trying to switch to ID from sky as prices are much better and free roaming but i want to buy two sim only as we have paid off devices and will hand them down to the kids and buy two new devices for the wife and I. all items can be added to the basket but then it will not let me check out as i have too many pay monthly items? I'm using the blagged codes from MSE would this make a difference?

My red I xiomi note will not charge

Hi, I’m looking to set up an Outlook rule to send an sms notification to my mobile. To do this I need to know my device email address. I believe this mobilenumber@?.com Just don’t know what the .com bit is, can anyone help? Thanks