I am trying to register but it says my details are not recognised. I have tried both the new and transferred number but nothing works. I know my surname and dob! I tried spelling name in capitals but nothing works. How do I access the live chat?

I keep getting failed registration when I press chat settings how do I fix this issue

Used to have an account when I first got a contract, now accounts have changed? Have registered for new account, however when registering my number, I'm not received the text with a 6 digit code. Is there another way too verify your number, or get access to your account?

If your iPhone or Android smartphone is running on an old operating system, now is a good time to update. Find out how... We love WhatsApp at iD Mobile, and we’re not the only ones. The messaging app has 300 million daily users worldwide and a million daily registrations. It’s a great way to share memes with mates and stay in touch with family. Over the past month or so, we’ve seen a number of articles claiming that WhatsApp will stop working on many handsets from late January. If you have an old smartphone that runs on an old OS, unfortunately, it’s true. And if you use a Windows phone, you may have noticed that WhatsApp has already stopped working. Since WhatsApp are no longer developing for these older operating systems, according to WhatsApp, some features might stop functioning at any time. They also went on to say that if your phone runs on any of the affected software. Plus, you won’t be able to create a new account or reverify an existing one. Don’t worry though! We’ll tell you

Today is my switch day to iD. I got and gave a PAC code during registration last week. I got a different (temporary?) iD number immediately on signup. I have received notification from my old provider that I am leaving them today and from iD that I am joining them today. There has been no mention of my number porting over. Apart from waiting until 10pm tonight is there a way to confirm that my number is to be ported? I want the reassurance as I use my number for business and would be inconvenienced if there were issues. Thank you.

Joined ID on 15/01. Provided my PAC number at point of registration and have yet to receive notification that my number has ported.

Hi, I’ve bought an additional SIM for my car. I already have an account on an existing SIM for my phone. I’m now paying a separate monthly subscription for the addional SIM. Do I need to activate it? Another question: How do I set an additional ‘subscription’ on my existing id account (I think that’s the jargon) for the additional SIM? The registration login page where I try to add it says it is sending a code to the new number, but I havent set it up in the car yet. Do I need to set it up in the car first? Thanks

I have been unable to add my ID mobile number to the mobile app for a couple months now ever since I had transferred my previous mobile number to ID. It could be because I may have accidently entered an incorrect date of birth at the time of registration but I am unsure of this as I can’t access anything to be able to verify this.

Hello, I just went to access the mobile app but find this does not work anymore. Upon registering, my ID number is recognised so I can’t login/complete the registration. How am I meant to cancel my contract which ends on 11 Sep? I do not want to roll onto ID’s monthly rate or have any other contractual relationship with ID mobile.

I switched recently from Lyca Mobile to ID Mobile, Did the port process and received the welcome email as well as the SIM at my door. How can I activate it as the new SIM has no network signals. During Activation, when I click on the button “Add an ID Mobile Number” on the website https://my.idmobile.co.uk/registration-success I put my ID Mobile Number received in the welcome email, my last name and my Date of Birth but still it says “Sorry, your details do not match our records.” I am done with Live chat, and calling the customer service. Please HELP!!

Hi , Other than live chat and phone number does ID have an email address for customer service? I can't access my account as I don't have access to the phone for recieving a code for completion of registration so can't use live chat and I'm in a really bad signal area. Many thanks

I recently returned from holiday, during which I lost my SIM card abroad. Upon returning, I visited Currys and picked up a replacement SIM. I followed the registration steps, and the notification indicated my SIM would be active within 30 minutes. However, it has now been over two days and my SIM is still not working. After multiple attempts, I finally managed to speak with an ID Mobile chat agent, but they were unable to access my account due to ongoing external technical issues on your side. Could someone please assist me in getting my replacement SIM activated as soon as possible? I urgently need mobile service restored. Thank you for your help. Kind regards, Arslan

Hi, I purchased yesterday to receive the phone today, I thought I would be clever and port old number over, this is activated. I have my device and my ported number is working. Great! Now I have come to register for my ID account, and I cannot. The form requests my number, and won’t accept my ported number, only the none working number is accepted. Of course I cannot receive a text on this number to activate. What do I do please? Thanks, apart from this the hand over has been fantastic. Kindest regards,Mark.

I have bought a pay monthly sim to use in my motorhome Wi-Fi router. (Maxview Roam) I therefore do not know the phone number, and it doesn’t appear on the packaging (that I can see) The app for the router doesn’t recognise the sim (presumably because it’s not registered) Because of this I cannot register the sim

Holidays are exciting, but they can get expensive fast. From flights and accommodation to meals and activities, the costs can add up quickly. Luckily, your phone can be your number one ally in keeping your budget in check. Whether you're planning your trip or already on the go, smart mobile use can lead to real savings. This guide shows you how to make your phone work harder for your wallet. Plus, we’re giving away a pair of Ray-Ban Meta Smart Glasses—read on to find out how to enter! Before you travel: Booking smart with apps. One of the biggest expenses of any trip is getting there and finding a place to stay. Apps like Skyscanner are your best friends when it comes to comparing travel prices. Set up alerts for your desired destinations to catch the best deals as soon as they drop. And don't forget to check mobile-only deals on platforms like Airbnb , Booking.com , and Hotels.com . Booking in advance and using flexible date tools can also help you secure the best prices, so start pla

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements! Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements. So, what’s changed? Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out! New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before. Improved performance – The new app uses the latest technologies to improve stability, performance, and security. If you’re new to iD or have the old version of the app, you can download the new version from

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

I cannot get roaming to work in EUROPE on my ipad eSIM. Done all suggestions and contacted web chat team and still not sorted. I have had nothing but agro since joining ID nothing functions as it should and it is extremely difficult to get help

I am trying to create an ID Account but need the phone number. I am using the sim as data only in mobile router at our holiday caravan. I cannot find anything on the sim or attached document.

Require physical and electronic SIM to operate simultaneously.

I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

I've had real problems with my Mobile Data Network connection last 6/7 days. I've gone from having really good connection to being barely unable to read a news article or do an online shop.Tried all the self help, things re Switching to Plane mode, Switching phone off + on. Cleaning sim etc But nothing is helping + there have been no changes to Network coverage in my area. Anyone got any ideas please? Thanks

Have switched to ID Mobile from SMARTY. Switch completed today (android), but although I have downloaded the App, it assumes that I have already set up a password and will not take me through the various set up stages as outlined on the web-site. Has anyone else experienced this issue / able to outline a resolution ??

Just came over today from 02 and I think I’ve made the worst decision in my life. I have poor Internet connection 4g not working 5g Existent i have one Signal bar when I had 3 singnal bars and 5g with 02 I use a iPhone 15 max pro which brought out right with Apple.. so what’s the best way to solve this problem regards Daz

Hello. So left my old network and ported my phone number. Set it for today. I ordered a ID mobile SIM last week only for it to be delivered to some mystery place. Contacted ID and they said to pick up a replacement from Currys so did that yesterday. Now today I've put the SIM in and nothing. The network signal is blank and I have no access to my phone number so no access to lots of my accounts.