I can't find my transaction number..I have deleted my emails ..this is really horrible ID app ..I am completely lost to contact customer support.

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Want to be more than just a member of the iD Mobile Community? Ready to show off your knowledge, help others, and unlock some amazing rewards, including Currys gift cards worth up to £100? Becoming a Superuser might be just what you’re looking for! Here’s everything you need to know about our refreshed Badges, Ranks, and how to become an iD Community Superuser! What’s a Superuser? A Superuser is the ultimate community member. They’re the ones who consistently share their knowledge, offer the most helpful answers, and make the iD Community an even better place for everyone. If you’re ready to step up and be a guiding voice for others, this could be the next big achievement for you. How do I become a Superuser? To become a Superuser, you need to actively contribute to the iD Community by helping others and sharing your expertise. It’s not just about answering questions; it’s about providing the most helpful answers, engaging with posts, and being an active and supportive member. Here’s h

If you’re seeing a ‘500 error’ when trying to open the iD Mobile app, it means your device has failed App Check. Don’t worry – we’ve got some quick steps to help you get back up and running: What is App Check? App Check helps secure your app by ensuring you're using a genuine, untampered device and that the app comes from a trusted source. If anything seems suspicious, it may block access to protect your data. What does App Check look for? App Check looks out for rooted or jailbroken devices, which are more vulnerable to attacks, or if the iD Mobile app wasn’t downloaded from Google Play or the App Store, as it could have been altered, repackaged or tampered with, which can pose security risks or steal your data. What can you do if you fail App Check and see the ‘500 error’ code? Reinstall the App from the Official Store. Uninstall the app and reinstall it from Google Play or the App Store to make sure you’re using the unmodified version. Check If Your Device is Rooted/Jailbroken. Use

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

If you’ve seen a message saying your number is already linked to another account, it’s likely because you’ve registered for the iD Mobile app or my.idmobile.co.uk with a different email address before. Don’t worry – we’re here to help explain it: Why am I seeing this message? This message appears because the plan you’re trying to link is already registered under a different email address. When you try to use a new, unregistered email address, you go through the account creation process. However, since your plan is already linked to your old email address, you can’t link it to the new one. What can I do next? Don’t worry, we’ve made it easy to sort this out. You have two options: Tap ‘Yes, add this number’. If you tap or click ‘Yes, add this number,’ we’ll automatically move your plan from your old email address to the new one you’re trying to use. From now on, you’ll need to log in using your new email address. No need to remember the old one anymore! Tap ‘No, take me back to the login

If you have purchased an additional plan by mistake instead of an Upgrade, you’ll need to initiate a return. You can find out more in the article below: Please note: You cannot transfer your mobile number from one iD Mobile plan to another.

Here you’ll find out how to view your other plans to the iD Mobile app. Not registered yet? Check out this Community article to get started. How to view your other plans in the iD Mobile app. To view your other plans the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the plan you’d like to view.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Here you’ll find out how to change your login email for the iD Mobile app. Not registered yet? Check out this Community article to get started. Please note: Updating your login email will not update the email associated with your plan. If you’d like to update this, check out this Community article for more helpful information: How to change your login email in the iD Mobile app. To change your login email in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the green pencil for the plan you’d like to edit. Tap on ‘Edit login details’. Tap on the green pencil in the ‘Login email’ section. Enter the email address you'd like to use for the iD Mobile app. Tap ‘Save changes’. Tap ‘Log out’.

The iD Mobile app is available on most Android phones and iPhones. Here’s how to download it: iPhone. The iD Mobile App requires iOS 16 or iPad OS 16 or later. Click here to download it from the App Store. If you're using an older iPhone or iPad, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! Android. The iD Mobile App requires Android 9.0 or later. Click here to download it from the Google Play Store. If you're using any other device, including Huawei users without access to the Google Play Store, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! What’s next? Once you’ve downloaded the iD Mobile app, you just need to register your account, and you’ll be good to go. Check out the Community article belo

All phones provided with an iD plan go through extensive testing in order to ensure they are compatible with our network. If you are using a phone we didn’t supply then it may not be approved and your ability to use iD services may be affected. How do I know if my phone is approved? You can use our handy list to find out if your phone has been tested and is compatible with the iD Mobile network. Please note: This list assumes the phone is a UK model, is unlocked, and isn’t running any custom or network-specific firmware. Brand Model 4G (VoLTE) Calling Wi-Fi Calling Alcatel 1 Yes Yes Alcatel 1S Yes Yes Alcatel 1X 2019 Yes Yes Alcatel 1 (2021) Yes Yes Alcatel Alcatel 1S (2021) Yes Yes Alcatel Alcatel 1B Yes Yes Alcatel Alcatel 1B (2022) Yes Yes Alcatel 3 (2019) Yes Yes Alcatel 3L Yes Yes Alcatel Alcatel 3L 2021 (6056H) Yes Yes Alcatel TCL 30 SE Yes Yes Alcatel TCL 306 Yes Yes Alcatel TCL 403 Yes Yes Alcatel 3082X Yes Yes Apple iPhone SE 2022 Yes Yes Apple iPhone SE2 Yes Yes Apple iPhone

Your final bill will be issued the day after your account is disconnected. Here’s everything you need to know: What should I expect on my final bill? Your final bill will consist of: Your line rental charge up to your disconnection date. Any out-of-plan charges for any chargeable usage up to your disconnection date. An early termination fee if you cancel your plan early. The amount varies, depending on the type of plan and how early you want to cancel. If you paid for line rental beyond your disconnection date, you may receive a credit. How do I access my final bill? If you’re registered, you can view your final bill in the iD Mobile app or on my.idmobile.co.uk . Bills are accessible for up to 6 months after disconnection. How do I pay my final bill? Final payment will be due 14 days after your final bill has been issued. Please keep your Direct Debit active for at least 30 days after you’ve disconnected. If you don't have a Direct Debit, you can pay your final bill using the iD Mobile

Recently joined iD Mobile? Welcome! Here’s everything you need to know about your first bill: When will I receive my first bill? You'll receive your first bill the day after you join iD Mobile. For example, if you joined on the 1st of the month, your first bill will be on the 2nd of the month. Payment is always due 14 days after the ‘Invoice date’ on your bill. Please note: Like most networks, we bill your monthly line rental in advance, meaning you pay for the services (Minutes, Texts, and Data) you receive for the upcoming month. Your charges start from the date your SIM card is dispatched or your eSIM is sent to your email. Where can I find my first bill? You can view your first bill in the iD Mobile app or on my.idmobile.co.uk . Check out the Community article below for more helpful information:

When you refer a friend to iD Mobile, you can both earn up to £70 in cashback! It’s a win-win for you and your friend. Here’s everything you need to know to get started: How does it work? Spread the word. Visit our Refer a Friend page to receive a unique link that you can share with people you know. Your friends & family join iD. Once you’ve got your link, simply ask your friends and family to purchase any Pay Monthly Phone or SIM Only Deal.* Get rewarded! You’ll earn rewards for every successful referral you make—easy! The more you refer, the more you earn. Please note: To qualify for the Refer a Friend cashback, your referred friend must make a purchase on idmobile.co.uk using your referral link. Any purchase made through: idmobile.co.uk (without using a referral link), affiliate partners (such as comparison, cashback or voucher sites), Carphone Warehouse, Currys, e2save or mobiles.co.uk do not qualify for our Refer a Friend scheme. What are the rewards? Plan type Total Cashback Any

Contents: The iD Mobile website. Carphone Warehouse. Currys (in-store). FAQs. Thinking about joining iD Mobile? That’s great! Here are the various ways you can purchase the perfect plan to suit your needs: The iD Mobile website. The quickest and easiest way to purchase a new plan is through our website . You can view our full range of: Pay Monthly Phones SIM Only Deals Upgrades Pay as you Go SIM Deals SIM Free Phones Refurbished Phones Accessories Please note: If you’re an existing iD Mobile customer and you’re thinking about upgrading, we’ve got you covered! Check out these Community articles for more helpful information. Carphone Warehouse. Our sister company, Carphone Warehouse , also sells a range of plans through their website, including: Pay Monthly Phones SIM Only Deals Upgrades (for existing customers) Accessories Please note: Plans offered by Carphone Warehouse may differ from those on our website. Currys (in-store). If you’d rather pick up your plan in person, just pop into y

Deleting your iD online account. To delete your iD online account, please login to the app or my.idmobile.co.uk , head to More > Delete my iD account. This will only cancel your iD online account and NOT your iD Mobile plan. If you would like to cancel your plan, head to Plan > Leave iD. Your personal data. Please review our privacy policy to understand what personal information we collect, why we collect it, what we do with it and the choices you have, including how to access, update and delete information.

If you get a ‘Sorry, your details do not match our records’ error when adding a plan to the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Check the Phone Number. It’s surprisingly easy to enter your phone number in incorrectly - we’ve all done it! If you’re adding your own plan, double check you’ve entered it correctly. It should be 11 digits long. If you’re adding someone else's plan - confirm with them that you’ve got the correct number. Please note: If you’re in the process of switching your number to iD Mobile, wait for this to complete before registering for the iD Mobile app. Step 2 - Check the Last Name. Various circumstances can lead to your last name changing from the point you joined iD Mobile. The easiest way to check what last name we hold is to view a recent bill. If you’re unable to view a recent bill, simply chat to us, and our team will help you out. If you’re adding a plan in someone else’s name - make sure you

Contents: Adding a plan when registering. Adding additional plans. Here you’ll find out how to add your plan to the iD Mobile app. You can add your plan when registering for the iD Mobile app – or additional plans at any time. Not registered yet? Check out this Community article to get started. Adding a plan when registering. To add a plan when registering for the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Enter the mobile number you’d like to add to the iD Mobile app. You’ll receive an SMS with an 8-digit code. Enter this code into the iD Mobile app. You can opt-out of SMS and email communications. Once your happy, tap ‘Confirm’. To add another number, tap ‘Yes, add another’. To proceed, tap ‘No, take me to the app!’ If you get a ‘Sorry, your details do not match our records’ or a ‘This number is linked to another account’ error when adding a plan to the iD Mobile app, don’t worry! Check out the Community articles below for

Here you’ll find out how to log-in to the iD Mobile app. Not registered yet? Check out this Community article to get started. How to login to the iD Mobile app. You’ll need to use the email address and password you set when registering. To login to the iD Mobile app or my.idmobile.co.uk , you can: Open the iD Mobile app or open my.idmobile.co.uk . Tap 'Get started'. Enter the email address you used to register for the iD Mobile app. Tap 'Next'. Enter the password you created when registering for the iD Mobile app. Tap ‘Login’. I’ve forgotten my password for the iD Mobile app. What should I do? No problem—it happens to all of us! Check out the Community article below for more helpful information:

Contents: Check what date you selected for your switch. My switch to iD Mobile did not happen on the day that I selected. Why? What happens once my switch is delayed? Do I need to do anything if my switch is delayed? How will I know if my switch is complete? My switch has been delayed for over 7 days. What do I do? If your switch is taking longer than expected, don’t worry! Here’s what you should do: Check what date you selected for your switch. Finding out when your switch will happen depends on how you purchased your iD Mobile Plan and when your PAC or STAC was given to us. Switched at checkout? Your switching date can be found in your ‘Order Complete’ email or Contract Summary. Switched after purchase? Check the SMS we sent to your iD Mobile SIM—it has all the info you need! Don’t forget, your switch can happen as late as 10pm on the day you selected. Please note: If you purchased your iD Mobile plan elsewhere, you would have been given an option to provide a PAC or STAC and select

No. You cannot switch your mobile number from one iD Mobile plan to another using a PAC. If you have purchased an additional plan by mistake, please visit our Returns page. Please note: Switching your number from one iD Mobile plan to another is not the same as a Plan Change or an Upgrade. Check out these Community articles for more helpful information

Before contacting us, check out our Help Hub, with answers for: Getting started with iD. Bills, Payments & Charges. Your iD Account & App. Coverage & Network. Roaming & International. Plans & Upgrades. Your Phone & SIM. Thinking of leaving? Still need help? The best way to reach us depends on what you need help with, so we can get you sorted as quickly as possible. Please note: If your Phone or SIM has been lost or stolen, or you’ve experienced fraud, you need to tell us straight away. Automated Services. Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone to access our Automated Services, where you can: Get Allowance & Balance information, make Outstanding Payments and answer Billing queries. Upgrade your phone, Change your plan or Cancel your iD plan. Register your Phone Lost or Stolen. Get help with your iD Account. Get help with recent purchases, returns or cancelled orders. Find out about Roaming Charges. iD Community. Register / log-in, create a new topic and

Here’s everything you need to know about registering for the iD Mobile app: How to register for the iD Mobile app. To register for the iD Mobile app or my.idmobile.co.uk , you can: Open the iD Mobile app or visit my.idmobile.co.uk . Tap 'Get started'. Enter the email address you'd like to use to register for the iD Mobile app. Tap 'Next'. Tap 'Continue'. Enter your first name & last name. Set a password for the iD Mobile app. Tap 'Create'. You'll receive an email with a 6-digit code. Enter the 6-digit code into the iD Mobile app. You can enable biometrics to log-in to the iD Mobile app – just tap 'Enable Face ID'. You can enable notifications from the iD Mobile app – just tap 'Enable notifications'. Boom – you've registered! Once you’ve registered, you’ll need to add your plan. Check out the Community article below for more helpful information:

The following services are designed to make communication easier for our vulnerable customers with communication difficulties (such as difficulty hearing, speaking, or visual impairment), poor mental health, physical disability, learning disability, low literacy, or anyone unable to take care of themselves. Need to contact iD Mobile as a vulnerable customer? We keep a record of all our vulnerable customers. We have a number of different ways you can contact us to suit your communication preference, and the full list of contact options can be found in our vulnerable customer policy PDF below. You can use any of the following methods: By using Text Relay Services Online using web chat The iD Community By phone We have a team trained to give a high level of support to customers with vulnerability and/or accessibility needs. If you are vulnerable, you can contact our dedicated Vulnerable Customer Team on 0800 049 2376. The team can capture your individual needs or situation and record it t