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1000 Topics

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Rank
Jim Pickens Civilian

iD app error when registering
Solved

So, I recently got a SIM from ID and wanted to set up the app so I could see how much data I have, when I enter all the details to register it pops up an error saying "Some of the details you entered are incorrect. Please check, and try again." I have checked this multiple times to see if I have e...

My iD / App and My Account
107 5
Rank
2 months ago
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Chazoran Civilian

iD & NTT Docomo
Solved

I was using iD when I lived in the UK. I moved to Japan the day before yesterday with no plan about what to do with my phone (Samsung Galaxy J6). I didn't set up iD roaming, or pre-buy a Japanese SIM, or check out any Japanese networks, or anything. When I was in the UK, my phone said "iD" in the t...

My iD / International & Roaming
96 4
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3 months ago
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Adzdalton Mentor

iD mobile coverage feedback?
Solved

So for the past week there's been a problem with 4G in my area. They are aware of this and have been hard at work. I was just curious if there is a way to give them feedback as to how stable it is. It started working again as of yesterday evening and have noticed no problems at all as of yet. It'...

My iD / Coverage
179 5
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8 months ago
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iD Mobile iD Mobile Employee

iD Mobile app now available

The iD Mobile app is undergoing some essential maintenance and we hope to bring it back online very soon. You can still manage your account by logging in to my.idmobile.co.uk. We apologise for any inconvenience.  Update: Wednesday 8:45pm The essential maintenance work on the iD Mobile app is ongoing...

Welcome / iD News and service updates
545 4
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25 days ago
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iD Mobile iD Mobile Employee

Blog iD Mobile July Community Newsletter Competition Terms & Conditions:

1. To enter this promotion, you will have to register to the iD Mobile Community and answer the question on the corresponding topic thread: “July Smart Home Gadgets Competition”. 2. No purchase necessary. 3. The closing date for entries is 23.59 (GMT+1) on 07/07/2019. There are four prizes to be won...

Welcome / Blog posts and competitions
834 3
I
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5 months ago
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iD Mobile iD Mobile Employee

iD Community terms and conditions

Terms & Conditions 1. Introduction The following terms and conditions (“Terms of Use”) set out information regarding your rights, obligations and restrictions when using https://community.idmobile.co.uk/ (the “Community”). Any reference to “our”, “us” or “we” means iD Mobile Limited (CRN 09304672)...

Welcome / How to use the iD Community
1298 0
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1 year ago
A
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aimzbanana Civilian

ID mobile 4g not working
Solved

So this morning when I left the house my 4g data just didnt seem to work. Without this of course I cannot use the internet. What can i do? I really need internet when I am out and about and I cant rely on wifi to be available wherever I go. I have checked my allowance and I have plenty availableI ha...

My iD / Coverage
64 1
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1 month ago
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LegendusMaximus Civilian

iD mobile app has been useless for six months!
Solved

Hi, I have never used the iD community before but the app, it's discraseful. It has been useless for six months since I got my new phone. I have tried the app on my iPad as well but the only thing displayed on the screen of the app is the version. Is this effecting more users than me and how do I...

My iD / App and My Account
99 1
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3 months ago
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PC64 Civilian

ID Mobile broadband (MiFi)
Solved

I've got a few different questions mainly about my ID mobile broadband account, but also how this relates to my already existing ID mobile phone account. 1. I bought ID mobile broadband in Nov 2018 on a monthly contract. I already had an ID mobile phone account and have the app on my phone. I se...

Welcome / Ask a question
139 2
Rank
4 months ago
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Chris250 Civilian

Id mobile app not working on Android
Solved

Your app on Android is not working and on one page on here it's saying the problem has been resolved now but it's still not working for me

My iD / App and My Account
239 5
F
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8 months ago
Keith G1GXB

iD Mobile SIM use with SC1-GSM Smart Socket Switch
Solved

I was wasting an expensive SIM on the switch so purchased a iD SIM just to use with the switch. It worked OK with old SIM but not with new one. I tried the SIM in an old phone and it worked ok and the text message sent to switch off the switch came through on the phone OK. Any ideas why it doesn't a...

Welcome / Ask a question
74 1
Rank
8 months ago
Martyna Watko

iD Billing Issue
Solved

Hello. I paid ID bill 3 times a month. Why does not the amount of the invoice change in the account ID ???

My iD / Bills, allowances & charges
110 1
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8 months ago
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Tom_hall Civilian

ID Network and UK Public WiFi
Solved

I've been with O2 network for a long time and I get free wifi in a lot of places across the UK - is this something that ID Network users get also?

My iD / Coverage
185 6
Rank
8 months ago
Colyn

I'd mobile app, more than one account
Solved

I have two daughters, each have an id mobile sim card in their phones. Can I have two numbers registered to the app, so I can keep a check on both their accounts.

My iD / App and My Account
205 1
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9 months ago
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gabbykemp Civilian

ID mobile app register
Solved

Hi, I have tried many many time to register on the ID mobile app but it says there is a problem, which it won't specify, so help?

My iD / App and My Account
181 3
Rank
10 months ago
Z
zenayin

ID mobile for expats
Solved

Dear iD Mobile community, I've been trying to buy the iD Pay Monthly SIM online, but the online shop won't let me go through. I'm a foreigner who just moved to the UK for studies, so I don't have a 3+ years previous address in the UK that the checkout form requires, nor do I (yet) have a national i...

My iD / Getting started
73 1
K
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11 months ago
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dfleck89 Civilian

ID Account Error
Solved

Has anyone been experiencing this? Whenever I log into my ID Account, be it through the app or online on any device, there are error messages where my usage information should be and if I click on any link I get a message that says 'no valid content to display'. I have been in touch with customer...

My iD / App and My Account
337 7
D
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11 months ago
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Rich118

ID sim not recognised in car
Solved

Hi i ordered a new sim as my 2006 xc90 needs the Simcard installed in the car to use the phone. My giffgaff sim works perfectly in the car and the ID sim works in my iphone however the car just says insert sim when the id sim is installed. Does the car require an older gsm simcard or something ??

Devices / Other device types (Windows, other operating systems etc.)
109 1
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1 year ago
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gearbox162 Sidekick

iD Mobile S8 'repetitively' sending EE S8 textx
Solved

How do I fix a repetitive text issue between an EE Galaxy S8 and iD Mobile S8. May not be able to send iD mobile as I left it behind somewhere and have no access to it until Monday afternoon

Devices / Android
31 2
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1 year ago
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Louise Cornwell Civilian

iD registration - 8 digit code
Solved

In oder to register for an iD account, I need to enter the 8 digit code iD sent me. I cant find this code. When I request iD send a new code, they send it to the phone number on my new sim card, which is not activated as I am currently using my old sim card, and am in the process of transferring my...

My iD / App and My Account
179 3
Rank
1 year ago
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newagetraveller Rookie

iD Mobile app not working.
Solved

I cannot log into my account using the iDMobile app. There's not a problem using a p.c.. This has only started happening today. Using Android 8.1. I know 100% that I am using the correct log in details. It wouldn't be possible on a p.c. if that were the case. I receive a message about switching use...

My iD / App and My Account
769 10
Rank
1 year ago
S
Salmon81

ID mobile on the Home signal box
Solved

Hi, I've been on Three for over 10 years and have a Home signal box as we don't have the best coverage in our area, I am looking at getting a sim to go into a second phone and was wondering if the ID mobile sim would connect to the box as they use the Three network, anyone had any experience of this...

My iD / Coverage
154 1
Rank
1 year ago
Sarahhawke86

I’d app
Solved

I’m trying to log into my id mobile I’m entering all my correct details to change my password but it is saying that they are wrong?

My iD / App and My Account
55 1
Rank
1 year ago
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burion2007

iD Account Registration
Solved

I want register but i cant is writing this:Please check your personal details again. At least one is incorrect. For your protection, we can't specify which field needs to be changed

My iD / App and My Account
156 1
Rank
1 year ago
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TimNewbould Civilian

ID app
Solved

Please can anyone advise me how to download the ID app. I don't have a google account or a Microsoft account and my computer doesn't have iOS

My iD / App and My Account
62 4
Rank
1 year ago

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