I can't find my transaction number..I have deleted my emails ..this is really horrible ID app ..I am completely lost to contact customer support.

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We’ve got something exciting to shout about… Say hello to iD Perks – our brand-new loyalty platform designed to thank you for being part of the iD Mobile family! To celebrate 10 amazing years of great value and loyal customers , we’ve launched iD Perks to bring you exclusive discounts, offers and savings from some of the biggest high street and online brands. And the best part? It’s absolutely free for all iD Mobile customers! So, how does iD Perks work? It’s easy! Once you've joined iD Mobile, simply head to the iD Mobile app and browse the live offers. Pick the perks that suit you, check the terms and tap ‘Get offer now’ to redeem. You can even save deals to use later by emailing them to yourself – handy, right? You can redeem as many offers as you like, and while some perks may be one-time only, others can be used again and again. Keep checking back, too – new brands and deals are added regularly, so there’s always something new to discover. From money off food, fashion, tech and mo

We’re updating the iD Mobile app to ensure you can see important information about your account, along with making it more secure and easier to use. This means the app no longer supports iOS 15 or earlier - so, if your iPhone is running one of these versions, you’ll need to manage your account through my.idmobile.co.uk instead. This change affects customers with an iPhone 7, iPhone SE (1st Generation) or older, as those phones do not support newer iOS versions. But don’t worry! This article explains how you can continue to manage your iD Mobile account: What do I need to do? You can still manage your account quickly and easily by logging in via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! Here’s how: Open your preferred web browser (e.g. Safari or Chrome) and go to my.idmobile.co.uk . Tap the Share button (the square with an arrow pointing up). Scroll down and tap ‘Add to Home Screen’. Give it a

Want to be more than just a member of the iD Mobile Community? Ready to show off your knowledge, help others, and unlock some amazing rewards, including Currys gift cards worth up to £100? Becoming a Superuser might be just what you’re looking for! Here’s everything you need to know about our refreshed Badges, Ranks, and how to become an iD Community Superuser! What’s a Superuser? A Superuser is the ultimate community member. They’re the ones who consistently share their knowledge, offer the most helpful answers, and make the iD Community an even better place for everyone. If you’re ready to step up and be a guiding voice for others, this could be the next big achievement for you. How do I become a Superuser? To become a Superuser, you need to actively contribute to the iD Community by helping others and sharing your expertise. It’s not just about answering questions; it’s about providing the most helpful answers, engaging with posts, and being an active and supportive member. Here’s h

It’s time to look back at 2024 – a year packed with exciting milestones, game-changing tech, and a lot of fun for the iD Mobile Community! Whether you're here for the latest smartphone trends or part of the 30,000 new members joining our Community (hi, by the way), there’s a lot celebrate. Let’s dive into our roundup of the year, from the coolest phones to the incredible growth of the iD Mobile family. Community highlights: we’re bigger, better, and buzzing. First off, a massive shoutout to everyone who made the iD Community the place to be this year. Here’s what we achieved together: 30,000 new members joined the fun, making the Community livelier than ever. If you got involved asking questions, sharing tips, or just checking in, we loved having you here. 12,000 competition entries. You clearly love a good prize (and who doesn’t?). From tech gadgets to giveaways, we had some epic wins this year. Speaking of prizes, we handed out a whopping £5,000 worth of goodies. That’s a lot of happ

If you’re seeing a ‘500 error’ when trying to open the iD Mobile app, it means your device has failed App Check. Don’t worry – we’ve got some quick steps to help you get back up and running: What is App Check? App Check helps secure your app by ensuring you're using a genuine, untampered device and that the app comes from a trusted source. If anything seems suspicious, it may block access to protect your data. What does App Check look for? App Check looks out for rooted or jailbroken devices, which are more vulnerable to attacks, or if the iD Mobile app wasn’t downloaded from Google Play or the App Store, as it could have been altered, repackaged or tampered with, which can pose security risks or steal your data. What can you do if you fail App Check and see the ‘500 error’ code? Reinstall the App from the Official Store. Uninstall the app and reinstall it from Google Play or the App Store to make sure you’re using the unmodified version. Check If Your Device is Rooted/Jailbroken. Use

Black Friday has landed at iD Mobile, bringing some amazing deals you won’t want to miss! We’re also thrilled to announce our BIGGEST giveaway in iD Community history , featuring four incredible prizes, including a stunning 75” QLED TV. Don’t miss out - check out all the fantastic deals and how you can enter the giveaway! Deals on the Google Pixel 9 family - the phone that does it all! The Google Pixel 9 series is quickly becoming famous for all the right reasons. If you love a phone that takes amazing photos, has cutting-edge Ai, and offers one of the best Android experiences around, the Pixel 9 is the phone for you. We’ve got Black Friday deals for every budget, whether you’re after the standard Pixel 9 or the premium flagship Pixel 9 Pro XL. Here are our top offers: Pixel 9 (128GB) - Save up to £168! Get yours for just £39 upfront and £29.99 a month, with unlimited data. Pixel 9 Pro (128GB) - Big savings here too—save up to £134! Pick up the Pixel 9 Pro for £59 upfront and only £35.

Forget the Oscars – it’s the iD Community Phone Awards that take centre stage! As we kick off 2025, let’s take a moment to look back at the standout phones of 2024. From the best camera to the most durable device, here are the smartphones that stole the show last year. Drum roll, please… Most improved – Google Pixel 9 Pro Fold. Sometimes the jump between an older version of a phone and the newest one isn’t what it could be. Luckily, the Google Pixel 9 Pro Fold is one giant leap. Literally. There’s a massive 8” main screen here. It’s big enough to use different apps side-by-side and when you want to chill out with a film, you won’t be squinting to see what’s going on. Then there’s Circle to Search. Like that jumper your favourite influencer’s wearing? Draw a circle around it and you’ll be told which brand it’s from and where you can buy it. Oh, and it’s got their handy Gemini Ai assistant built right in too. Trying to draft an important work email? Gemini can handle that. Not sure what

At iD Mobile, we’re always looking for ways to give you more value. And this time, we’ve teamed up with McAfee, the global leader in online protection, to bring you an exclusive offer available only to iD Mobile customers.A 90-day FREE trial of McAfee’s Privacy & Identity Guard, followed by a heavily discounted rate to keep your devices safe long-term. This offer is especially exciting because we’re the very first mobile network in Europe to provide it! So, let’s dive into what it’s all about and why you’ll want to take advantage of it. Why you need McAfee’s Privacy & Identity Guard. In today’s digital world, staying secure online is more important than ever. We use our phones and other devices for almost everything, from shopping and banking to browsing and streaming. With so much of our personal info floating around online, it’s crucial to keep it safe. That’s where McAfee comes in, providing software designed to give you complete security and peace of mind. What you get with the fre

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

If you’ve seen a message saying your number is already linked to another account, it’s likely because you’ve registered for the iD Mobile app or my.idmobile.co.uk with a different email address before. Don’t worry – we’re here to help explain it: Why am I seeing this message? This message appears because the plan you’re trying to link is already registered under a different email address. When you try to use a new, unregistered email address, you go through the account creation process. However, since your plan is already linked to your old email address, you can’t link it to the new one. What can I do next? Don’t worry, we’ve made it easy to sort this out. You have two options: Tap ‘Yes, add this number’. If you tap or click ‘Yes, add this number,’ we’ll automatically move your plan from your old email address to the new one you’re trying to use. From now on, you’ll need to log in using your new email address. No need to remember the old one anymore! Tap ‘No, take me back to the login

Here at iD Mobile, we've bagged some pretty big awards! Uswitch, Which? and other top industry names have crowned us winners in a whole host of tough categories. Now, we know us Brits aren’t ones to brag, but here’s a full rundown of all the awards we’ve scooped up so far. If you're looking for a reason to switch to iD Mobile, this might just be it… Uswitch. The folks over at Uswitch didn’t just give us one award, oh no. They gave us two! I guess you could say that we’re twice as good as everyone else. What makes it even better though, is that both were voted for by you, the public. First up was the ‘Best Network for Data’. We like to think that we offer pretty generous mobile data caps (that also don’t cost an arm and a leg), and it seems like you lot agreed. Apparently, our free EU roaming was a big plus for us too. Hot on its heels was the ‘Best Handset Contract Value for Money’ award. We’re all cutting back a bit at the moment with the cost-of-living crisis, so it’s super important

As the new season kicks off, iD Mobile is thrilled to continue our support for Crystal Palace Football Club. We're eagerly anticipating the action at Selhurst Park, where our brand will be proudly displayed on the dynamic LED boards and featured on the club's website . Here's to an exciting season ahead with Crystal Palace! Read more about our partnership with Crystal Palace Football Club here . To celebrate the start of the new season we are giving you the chance to win a signed Crystal Palace shirt AND Apple AirPods, simply tell us what player you are most excited to see play this season on the Community article below Here’s how to enter: Simply tell us what player you are most excited to see play this season on the Community article below. The lucky winner will be chosen at random. Entries close on 23:59 on 29th August 2024 , and we'll announce the lucky iD community winner shortly after. Good luck!

If you have purchased an additional plan by mistake instead of an Upgrade, you’ll need to initiate a return. You can find out more in the article below: Please note: You cannot transfer your mobile number from one iD Mobile plan to another.

If you’re a big sports fan, you’re in for a treat this summer. There’s a bumper calendar of sports to get excited about – from the European Championships over in Germany, to the Olympics in the French capital. iD Mobile is proud to offer all customers travelling to Germany with the benefit of unlimited roaming usage of minutes, texts and data for the duration of the tournament (14th June until 14th July). So fans needn’t worry about sharing their celebrations on social media, streaming highlights on their devices, or keeping connected and safe whilst away. We’re also extending this generous offer for fans soon-to-be en route to Paris to get behind Team GB. iD will also enable customers travelling to France to benefit from unlimited roaming usage of minutes, texts and data for the duration of the Paris 2024 Olympics (25th July until 12th August). This special sporting offer is open to all customers on all plans, including pay monthly (SIM only and phone plans) and pay as you go. Now tha

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements! Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements. So, what’s changed? Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out! New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before. Improved performance – The new app uses the latest technologies to improve stability, performance, and security. If you’re new to iD or have the old version of the app, you can download the new version from

Here you’ll find out how to view your other plans to the iD Mobile app. Not registered yet? Check out this Community article to get started. How to view your other plans in the iD Mobile app. To view your other plans the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the plan you’d like to view.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Here you’ll find out how to change your login email for the iD Mobile app. Not registered yet? Check out this Community article to get started. Please note: Updating your login email will not update the email associated with your plan. If you’d like to update this, check out this Community article for more helpful information: How to change your login email in the iD Mobile app. To change your login email in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the green pencil for the plan you’d like to edit. Tap on ‘Edit login details’. Tap on the green pencil in the ‘Login email’ section. Enter the email address you'd like to use for the iD Mobile app. Tap ‘Save changes’. Tap ‘Log out’.

The iD Mobile app is available on most Android phones and iPhones. Here’s how to download it: iPhone. The iD Mobile App requires iOS 16 or iPad OS 16 or later. Click here to download it from the App Store. If you're using an older iPhone or iPad, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! Android. The iD Mobile App requires Android 9.0 or later. Click here to download it from the Google Play Store. If you're using any other device, including Huawei users without access to the Google Play Store, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! What’s next? Once you’ve downloaded the iD Mobile app, you just need to register your account, and you’ll be good to go. Check out the Community article belo

All phones provided with an iD plan go through extensive testing in order to ensure they are compatible with our network. If you are using a phone we didn’t supply then it may not be approved and your ability to use iD services may be affected. How do I know if my phone is approved? You can use our handy list to find out if your phone has been tested and is compatible with the iD Mobile network. Please note: This list assumes the phone is a UK model, is unlocked, and isn’t running any custom or network-specific firmware. Alcatel: Model Wi-Fi Calling 4G (VoLTE Calling) 1 Yes Yes 1S Yes Yes 1X 2019 Yes Yes 1 (2021) Yes Yes 1S (2021) Yes Yes 1B Yes Yes 1B (2022) Yes Yes 3 (2019) Yes Yes 3L Yes Yes 3L 2021 Yes Yes 3082X Yes Yes Apple: Model Wi-Fi Calling 4G (VoLTE Calling) iPhone SE 2022 Yes Yes iPhone SE2 Yes Yes iPhone XR Yes Yes iPhone XS Max Yes Yes iPhone XS Yes Yes iPhone 11 Pro Max Yes Yes iPhone 11 Pro Yes Yes iPhone 11 Yes Yes iPhone 12 Yes Yes iPhone 12 Mini Yes Yes iPhone 12 Pro

Your final bill will be issued the day after your account is disconnected. Here’s everything you need to know: What should I expect on my final bill? Your final bill will consist of: Your line rental charge up to your disconnection date. Any out-of-plan charges for any chargeable usage up to your disconnection date. An early termination fee if you cancel your plan early. The amount varies, depending on the type of plan and how early you want to cancel. If you paid for line rental beyond your disconnection date, you may receive a credit. How do I access my final bill? If you’re registered, you can view your final bill in the iD Mobile app or on my.idmobile.co.uk . Bills are accessible for up to 6 months after disconnection. How do I pay my final bill? Final payment will be due 14 days after your final bill has been issued. Please keep your Direct Debit active for at least 30 days after you’ve disconnected. If you don't have a Direct Debit, you can pay your final bill using the iD Mobile

Recently joined iD Mobile? Welcome! Here’s everything you need to know about your first bill: How does my first bill work? We bill you a month in advance so you can start using your allowances straight away. Your first bill includes line rental from the day your phone was dispatched and connected and covers a month in advance. Your next bill will include Line rental for the following month and any out-of-plan charges from the previous month (e.g. extra usage, add-ons, or services not included in your plan). When will I receive my first bill? You'll receive your first bill the day after you join iD Mobile. For example, if you joined on the 1st of the month, your first bill will be on the 2nd of the month. Payment is always due 14 days after the ‘Invoice date’ on your bill. Please note: Like most networks, we bill your monthly line rental in advance, meaning you pay for the services (Minutes, Texts, and Data) you receive for the upcoming month. Your charges start from the date your SIM c

When you refer a friend to iD Mobile, you can both earn up to £70 in cashback! It’s a win-win for you and your friend. Here’s everything you need to know to get started: How does it work? Spread the word. Visit our Refer a Friend page to receive a unique link that you can share with people you know. Your friends & family join iD. Once you’ve got your link, simply ask your friends and family to purchase any Pay Monthly Phone or SIM Only Deal.* Get rewarded! You’ll earn rewards for every successful referral you make—easy! The more you refer, the more you earn. Please note: To qualify for the Refer a Friend cashback, your referred friend must make a purchase on idmobile.co.uk using your referral link. Any purchase made through: idmobile.co.uk (without using a referral link), affiliate partners (such as comparison, cashback or voucher sites), Carphone Warehouse, Currys, e2save or mobiles.co.uk do not qualify for our Refer a Friend scheme. What are the rewards? Plan type Total Cashback Any