Your Phone & SIM.

I ordered a SIM only plan last week, and submitted my PAC at the same time. Switching (from 3) was supposed to take place on Monday 8th but this hasn’t happened yet and there’s been no communication to tell me of any delays or problems and we’re now 72 hours beyond where it should have taken place. My 3 service is still live as well so I know it’s not a split port. I appreciate the FAQs say to wait 7 days but I’m a little concerned that it’s not happening. Any advice?

I have two ID Mobile SIMS one on contract and one PAYG, I would like to switch the numbers / contracts across the two SIMs / contracts, is this possible

I have a new iphone and sim with my old number transfered, my problem is i cant’t send texts, i have followed the procedure but when i try to change the number in “settings - phone - my number” to the correct one it won’t save ??

I purchased a new sim on Monday. Haven’t yet received any dispatch information and I used a PAC code from my current network so that I could keep my number. I selected today as the day my number gets transferred to the new sim meaning my current sim would stop. However I haven’t yet received my new sim. Can I delay the transfer to next Monday from current network to ID in order to keep using this number on my current network or can you advise when I am likely to receive the new sim. I am away for the weekend so ideally need to delay the transfer of my number from one network to the other unless the sim arrives today which I think is doubtful. Please advise. Thanks

i cant connect to my printer? it has been working and has now stopped - i have Bluetooth turned on???-

Hi all new to ID mobile just wondering if the sim takes 24 hours to activate ordered yesterday at 5pm tried setting up at 5pm today not live at the moment and can’t create a ID account everytime I put number ,surname and DOB says don’t match there records like the number is not live yet

My SIM Card has been stolen - can you block it and send me a new one? Live chat doesnt work and I obviously cant phone you Thanks J

I submitted my PAC and got a switch date of 02/08/2024 it seems now on the 5th my old sim is no longer active and my new sim still has the ID number not my old number. Please can someone help?

Upgraded my phone 2 weeks ago (16th) , no issue got new phone put sim card in all OK. But got a text yesterday (30th) saying ‘Great News!, Your Sim activation is in progress, We’ll send you a text once it’s complete.’ and today (31st) midday the phone said ‘sim not provisioned' I have gone into my account and reactivated but still no mobile single, so no phone! Please can someone have a look at this ASAP, I do not understand why I got the text saying the sim activation was in progress as I’ve not got or needed a new sim.

I switched to iD mobile and received my new SIM for my iPhone 15 a few days ago, I was told to put the SIM in on 30th August when the “switch will occur”, my old SIM stopped working so I swapped it out for the new one as I told to do. When I put this new SIM in, my messages, calls and data stopped working and are still not working now - 4 days later. I have tried resetting my phone, my network settings and logging out of my Apple ID and still nothing has changed. I have tried to ring iD mobile with a friend’s phone and got no answer and I am unable to call now as my phone calls are not working on my phone. I also am unable to use the iD mobile app due to message authentication being required to log in. I am not sure what else I can do and have been very disappointed with the iD mobile service so far. I have no clue what else I can do to get my phone calls, texts and mobile data working again?

I’ve purchased a iPhone 14 Pro Max and my number won’t connect to the phone, I’ve tried everything that Apple have suggested but the number is still unavailable after 2 days of having the sim in my phone. My data is working however calls and texts are being done over my email address - any ideas on how I can fix

As the title said, I blocked my SIM as i thought the phone was lost. Now i need to turn it back on

Changed my new ID number onto my old number weeks ago, some people are saying that it still displays the new ID number. Also some friends have said they are unable to call me, since I have had the new phone, when they ring it goes straight to pre recorded VM.

Hi, I have had two sim cards and now want to cancel one of them - thing is, I only have one phone now so obviously can’t receive text messages on the sim I want to cancel. I also don’t have this sim added as a plan on my account and cannot do so without receiving texts to the sim in question. Is there a way that I can cancel this plan without having the sim in a phone? Thanks for your help in advance!

Hi I need proof of usage for insurance - can this be sent to me pleasa ita for phone number ending 5903 iPhone 11 imei ending 59312

I have run out of data so have purchased a new package of data. However when I turn WiFi off and try to use mobile data it says I have reached my limit and gives me no solution on how to resolve it? Any ideas Also I cannot work out how to get to the live chat feature on this website?

My phone number was scheduled to switch yesterday, and I've received both an email and a text confirming that the switch has occurred. However, whenever I check my number on the iD app, it still shows the temporary number. Similarly, I've tried updating my number in my settings, but iMessage does not seem to accept it (specifically under Send & Receive). I'm pretty sure my old SIM has stopped working, as I've checked the companion app from my previous provider, and it says my account is closed. So, I'm really not sure what to do next. Any help would be greatly appreciated.

Got a new pixel 8a and inserted the sim and there is no connection (no service). It recognises as ID mobile but wont connect. Tried with another device and same issue so it seems to be the sim not the phone. Tried restarting, putting into airplane mode for 30s, cleaning the sim and none work.

My ID sim has not arrived - as usual, you can’t seem to get through to ID support. Can I just get one from Currys? But how does ID mobile know that is then linked to my account? Am I being thick? Joel

I’ve just received my new phone and my new SIM card. The phone says the SIM is not provisioned. I’ve tried a different SIM (also ID Mobile) in the phone and it’s fine. I’ve tried the SIM in a different phone and the problem is the same. I have an existing ID Mobile account but this is a second one. I can’t add this one to my existing account because the phone number isn’t recognised. So I can’t try activating the SIM. I’ve turned the phone off and on again. I’ve tried flight mode. I’ve tried in a different location. Nothing is working.

Order SIM card on Thursday and received emails telling me about billing etc. This is now Tuesday and there has been no sign of SIM card and it’s impossible to speak to anyone online.

when I try to activate a replacement sim I am told it is already activated?

I recently got a new iphone15 and the battery lasts less than a day, most days I need to charge it to get through the whole day. Worse than my 3 year old iPhone 11! Do others have this problem or do I have a faulty handset?

I've a PAC code from my old three mobile but it's not letting me, can I keep my old number? If so how?

Hello. I am currently without a service, after receiving a SMS this morning, stating my SIM activation is in progress. This is puzzling, as I did not request any changes to my SIM or my account. Thankyou in advance.