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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,564 Topics
  • 6,053 Replies
1564 Topics
A
Civilian
AlloyCivilian
asked in Your Phone & SIM.
not a good service

Well this is not going good..not received phone can’t set up account and can’t connect live chat want to cancel delivery and contract as not even received anything yet time to say goodbye, but still can’t do that due to no delivery. delivery service, very poor of the third-party they’re using

1
Kash
iD Mobile Employee
8 months ago
M
Civilian
mariawoodingsCivilian
asked in Your Phone & SIM.
My Sim has stopped working

My Sim has stopped working.  How do I get a replacement one as the Chat function on the website is not working and I cannot create an account as I cannot use the phone number with no functioning Sim. 

2
Kash
iD Mobile Employee
8 months ago
Peter Lowthian
Civilian
Peter LowthianCivilian
asked in Your Phone & SIM.
End of contract

My contract has come to an end and i have upgraded to SIM only but my next payment is for a full months payment , as i have already paid 24 full months why would this happen if i have upgraded to £8 a month sim only ? 

2
Kash
iD Mobile Employee
8 months ago
Joe Barlow
Newbie
Joe BarlowNewbie
asked in Your Phone & SIM.
iphone imessage activation unsuccessful

iMessage activation unsuccessful. Been receiving this message now since porting my sim from EE. Number transferred over on the 9th November but has not resolved the issue. I have toggled iMessage off multiple times, reset network settings multiple times and also updated and restarted my phone multiple times to no prevail. Please point me in the right direction otherwise I will have to cancel my contract as still within the 30 days.  Many thanks 

38
Kash
iD Mobile Employee
8 months ago
Y
Newbie
yarwoofNewbie
asked in Your Phone & SIM.
iPhone 15 Pro Max - FaceTime and iMessage activation Issues

Hello! I really really need help… firstly I work in IT so I’m pretty clued in with how to sort these things usually, fixed many a family members phone etc… I recently took out a new contract with iD with the plan of double porting my number out to another network and back in to the new contract… I got my new 15 Pro Max in the post yesterday (the day after all the network outages with Three/ID in the UK) and basically, I've had nothing but issues activating iMessage. It was working absolutely fine on my old phone, until I swapped the SIM card into the new one, suddenly I’m getting “iMessage Activation - An error occurred during activation. Try again.” No amount of flipping the switch on and off makes any difference. I’ve troubleshooted with Apple, ID customer service, Live Chat, in store at Curry's, I’ve restored my phone to factory settings- even got a new SIM card from Curry's and swapped onto that! you name it, I’ve done it. iMessage won’t activate on either phone, with my old number

11
Kash
iD Mobile Employee
8 months ago
Matt Briggs
Civilian
Matt BriggsCivilian
posted in Your Phone & SIM.
no service

My bill is up to date however I haven't been able to make a call for days  and now showing no service no sim

3
Tom
iD Mobile Employee
8 months ago
K
Civilian
Kmber11Civilian
posted in Your Phone & SIM.
about my upgrade

Id like to discuss my upgrade

1
Kash
iD Mobile Employee
8 months ago
Friday Enabulele
Civilian
Friday EnabuleleCivilian
asked in Your Phone & SIM.
Data not working

I have two lines for my kids.Kid A:  data working fineKid B. data doesn’t work even when sim card put in another phone including the original phone belonging to Kid A in which his data workedAny idea what the problem could be. This has been going for months since I got the sim card. data gets fully rolled because it’s never used

1
Kash
iD Mobile Employee
8 months ago
Tim Pearce
Newbie
Tim PearceNewbie
asked in Your Phone & SIM.
extra sim

How do I get an extra sim on my account? 

1
Kash
iD Mobile Employee
8 months ago
P
Newbie
PhildaweNewbie
asked in Your Phone & SIM.
invalid number

My phone will not connect to network and when I try calling the number from another phone the call is refused and I get a message to say the number is invalid

4
Kash
iD Mobile Employee
8 months ago
Donna Skinner
Civilian
Donna SkinnerCivilian
posted in Your Phone & SIM.
not received sim

Not received my sim yet but my husband has received his which was both ordered same day 

1
Kash
iD Mobile Employee
8 months ago
Brandon Hall
Civilian
Brandon HallCivilian
asked in Your Phone & SIM.
havent received mobile and told by dpd to raise a concern but there is no help

i need help since it’s stressing me out that i haven’t received my phone and am unable to receive the parcel since it hasn’t been scanned by dpd in over 24 hours at the depot was told to raise an investigation but don’t know how and i will not pay my contract until i receive my phone if not how do i cancel?

1
Tom
iD Mobile Employee
8 months ago
Danny Baldwin
Newbie
Danny BaldwinNewbie
asked in Your Phone & SIM.
upgrade issues

So I upgraded my handset last year but id are now saying I've taken a new contract and didn't upgrade so being charged twice now. Complaint as can't talk to these people over the phone. Anybody else had issues with these guys and upgrades. 

2
Tom
iD Mobile Employee
8 months ago
P
Civilian
Perks801Civilian
asked in Your Phone & SIM.
proof of usage

Hi I need proof of usage for my insurance claim how do I get this  Many thanks 

1
Tom
iD Mobile Employee
8 months ago
Karen Drysdale
Civilian
Karen DrysdaleCivilian
posted in Your Phone & SIM.
No confirmation

Hi I have just placed an order had no confirmation email or order number 

1
Tom
iD Mobile Employee
8 months ago
C
Newbie
CazzeyNewbie
posted in Your Phone & SIM.
old phone number not transferred

Hi, requested transfer for the 8th of January  2024 and nothing happened. So I have requested again for 9th of January 2024 and still not transferred. If I could get support in transferring my old number over that would be much appreciated. Kind Regards, Zach

6
Tom
iD Mobile Employee
8 months ago
Hollie Kidby
Civilian
Hollie KidbyCivilian
posted in Your Phone & SIM.
change over telephone number

Good afternoon I have gone on to my account log on but can only see 1 telephone number associated with my account. I currently have 3 ID accounts- 1 for my daughter and 2 for me however I would like to change my phone number from 1 SIM to the other as I recently upgraded through a phone package deal. Daughter telephone SIM only account - [REDACTED]- no changes required My old SIM only contract -[REDACTED] ( I would like to keep this number and cancel the account)My new phone (Google pixel 8) ID contract number - [REDACTED] but to be changed to my old number. Please are you able to support Many thanksHollie Kidby [REDACTED]

3
Tom
iD Mobile Employee
8 months ago
Tony O'donohoe
Newbie
Tony O'donohoeNewbie
asked in Your Phone & SIM.
S23 trio offer

Hi all having problems claiming the S23fe trio offer ,Samsung need an invoice but what i received off ID they wont except . I bought the phone on contract so invoice shows perches price as £0 have been on chat twice and phone complaints still waiting  just wondering if anyone knows how to   solved this .Thanks Tony.

3
Tom
iD Mobile Employee
8 months ago
G
Newbie
GingerfurNewbie
asked in Your Phone & SIM.
Return faulty phone?

I upgraded from a SIM only plan to a Motorola RAZR 40 ultra in August. I have had multiple software issues and have had to factory rest my phone multiple time, I have now have microcracking under the display at the crease and I have had to take the phone back to carphonewarehouse to try and get it fixed. They have said it should be over 2 weeks before I have my phone back. I have lost confidence in the phone due to this, the software issues and the hinge getting loose after less than 4 months. Am I able to return the phone and go back to a SIM only deal at all? Is there anyway to achieve that as it seems to have a fault with the cracking of the display. 

7
Tom
iD Mobile Employee
8 months ago
J
Newbie
JoejoewanNewbie
asked in Your Phone & SIM.
never let me login in app?

I am struggling about logging into id mobile app for 2 month. Can anyone help with it?Tried to find a way talk to id mobile stuff, but never succee! I can log in here, but not in the app?Can anyone tell me why?I  am really tried of it now. Thanks for whoever give me a way out. 

33
Tom
iD Mobile Employee
8 months ago
Lilly Spokes
Newbie
Lilly SpokesNewbie
asked in Your Phone & SIM.
live chat

How do I access the live chat feature?

2
Tom
iD Mobile Employee
8 months ago
P
Newbie
paul73mtNewbie
asked in Your Phone & SIM.
data on but not working

Over the last couple of months I have had problems with my data. On my phone (iPhone) I have a full signal and the 5g or 4g showing but I am unable to use data. To get round this I have to turn the phone off and on and then it works. It doesn’t do it in just one place which would make me think a signal problem but could this be a sim problem?  

5
Tom
iD Mobile Employee
8 months ago
R
Civilian
rhyspegramCivilian
asked in Your Phone & SIM.
Cannot set up account & PAC is not valid

I received a new sim recently but i cannot set up my ID account due to being a customer previously in the past and the PAC does not seem to be working. I cannot seem to speak to a human and am going round in circles. Can I just get a refund as this is extremely annoying. Rhys

4
Tom
iD Mobile Employee
8 months ago
Caroline Mary Alyson Harbutt
Civilian
Caroline Mary Alyson HarbuttCivilian
asked in Your Phone & SIM.
capped minutes

hi, it says when I try to call a local number that I have reached my capped minutes. I thought all calls were included in my plan? Please could you clarify?

2
Tom
iD Mobile Employee
8 months ago
Ashleigh Heslop
Newbie
Ashleigh HeslopNewbie
asked in Your Phone & SIM.
billing

Why have I been charged £32.77 for a bill when my phone bill should only be 17.99 

6
Tom
iD Mobile Employee
8 months ago
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