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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,034 Topics
  • 3,830 Replies
1035 Topics
Michael Finney
Community Member
posted inYour Phone & SIM.
sim
Hi I’m thinking of changing my sim from 02 I need data and my Apple Watch connected , I’m looking for a price I need around 100gb or unlimited data best regards mick
171
Tyler
Tracey Rangdale
New
 Contributor
posted inYour Phone & SIM.
new ID SIM isnt recognised by any handset its put in
Handset shows 'no SIM' message when new ID SIM is put in. The same happened with 3 different handsets- all apparently compatible with ID SIM's
721
Tom
J
Community Member
asked inYour Phone & SIM.
sim not working
Hi, I received my id sim a while ago, I got a pac code from my previous contract and transferred my number. It said it would transfer over yesterday but I still have no service and my number isn’t working
332
Tyler
D
Community Member
asked inYour Phone & SIM.
proof of purchase, claim promotional headphones/watch
I need proof of purchase to claim the headphones or watch with my new pro 8. Does anyone know if it's possible to access this without using customer services? I asked on Friday and i was told that one would be sent Within 48 hours. I've got till Sunday to put the claim in and I'm running out of time now
581
Kash
F
Community Member
asked inYour Phone & SIM.
proof of purchase to claim offers
Where can I obtain proof of purchase for special offer claims (Samsung 23 fe £100 cashback )? Nothing in emails, nothing in online account. Grateful for help please
1474
Kash
S
Community Member
posted inYour Phone & SIM.
When is iPhone 14 pro max coming into stock
Would like to know when iPhone 14 Pro max is coming back into stock
421
Kash
C
New
 Contributor
asked inYour Phone & SIM.
Received SIM thats faulty/not detected/broken
Hi I just joined ID Mobile and the sim I have received is my working. I have been using a Three sim in this iPhone fine for a year and a half so the phone is compatible/unlocked. It did bend a little when popping out of the plastic card as well. please can a replacement be sent asap as my three sim will be cut off soon
1259
Tom
N
Community Member
asked inYour Phone & SIM.
monthly
Why is my next payment on my phone taking out £27.99 even though I'm on a £8 a month plan?
151
Tom
S
Community Member
asked inYour Phone & SIM.
iphone tethering
Hi, since joining ID Mobile my iPhone can no longer tether my laptop or tablet. If I change SIM card to my partners O2 it works straight away. What am I missing? Is there an account restriction I need lifting?
1551
Tom
Pezza123
Community Member
asked inYour Phone & SIM.
Iphone 12 hot
My IPhone 12 is a few weeks old and is getting very hot. I have been on to Apple and they say nothing is wrong. Any ideas of what to do please
211
Tom
Leoni Waters
New
 Contributor
asked inYour Phone & SIM.
sim not working "unknown number"
My sim doesn't work i received a temporary number while my usual number was swapped over to id mobile but it doesn't work "unknown number" is what is connected to my id sim in my settings, my number was scheduled to switch over today and it hasn't I tried all the options it says to try and nothing is working
2273
Kash
S
New
 Contributor
asked inYour Phone & SIM.
Sim failure
Hi, I have a new contract with ID and the sim isn’t working coming up with “sim failure”. It is a new phone I got with the id mobile contract. Another compatible sim works in the phone so not the phone that’s the problem. I have restarted and tried cleaning the sim, still nothing. Does it need activating? Thanks sarahnuttall
2658
Kash
Luapjm
New
 Contributor
asked inYour Phone & SIM.
pixel 8 promotion
Hi all Just switched to ID and got a Pixel 8. There was a promotion for free pixel buds or watch. I've submitted my claim, but it's been referred back as I need proof of purchase of the handset. All the emails I have from the ordering process, make no mention of the handset, just the upfront payment and monthly rental. Any idea where I can find an actual copy of the order for the handset. (Can't see anything on my ID account) Cheers Paul
956
Tyler
A
Community Member
asked inYour Phone & SIM.
lost phone & sim early upgrade
Is it possible to get an early upgrade or replacement hanset due to lost phone? Obviously expect to pay, but do I need to take completely new contract?
3222
Kash
J
Community Member
asked inYour Phone & SIM.
Sim Card
Hi I've ordered a e Sim card and would like to change to a hard sim. How can I do this?
122
Kash
M
New
 Contributor
asked inYour Phone & SIM.
sim
My sim card hasnt arrived yet my number has been transferred from previous supplier so now i have no service at all.
101
Tyler
C
Community Member
asked inYour Phone & SIM.
Cannot send or receive text, cannot register but 4g works
I am a simple SIM purchase, no transfer. I cannot send or receive text, but the sim works on data. Tried everything. advise NOT buying IDmobile sims. It’s a robot chat service with no support. I will probably terminate within cool off. Rubbish poor network carrier.
141
Tyler
D
New
 Contributor
asked inYour Phone & SIM.
Why do my text messages show on my phone as not sent when they have been?
When I send a text message on my iPhone 13 Pro, it shows as not having been sent but the recipient has received it. Please help.
774
Tom
C
Community Member
asked inYour Phone & SIM.
How do I find My Services on My Account online?
I am trying to activate a SIM card and I found that I have to go to My Services from a different question but cannot find it anywhere in my account in order to do this - help please!
3132
Tom
A
New
 Contributor
asked inYour Phone & SIM.
Suddenly got a new SIM via mail
Hi everybody. Why would ID mobile send me a new sim? I’ve been with them for almost a year, never changed my plan. All the sudden I get this sim. Why? What should i do with that?
484
Tyler
Karolina Mueller
New
 Contributor
asked inYour Phone & SIM.
my number
I change from o2 to id i gave my pac number to keep my old number phone come on wednesday but with id number still i don't have my old number which i want to keep
332
Tyler
A
New
 Contributor
asked inYour Phone & SIM.
12 hours later still no service
Hi, Can someone contact me in regards to my outbounds not working please it has been over 12 hours?
111
Kash
J
Community Member
asked inYour Phone & SIM.
no signal with new sim
Hi, I’ve registered on the iD app and I’ve input my phone number to get a registration code sent to my number. the only problem is that I have no signal and no bars so I can’t receive texts. What would the next steps be?
481
Tom
Nickie Trixta Keenan
Community Member
posted inYour Phone & SIM.
cant recive calls from partner.
So. I bought my partner a phone. He kept his old number from vodafone. Everyone else can call him no problems but when I try it goes to Vida voicemail not ID sim with imported number. it’s been weeks so time hasn’t worked. He’s pixel 8a I’m on iPhone 13 Pro. I have tried changing settings to no avail. His are all correct and number shows on his phone as correct. just me he can’t receive from. I’m on talk mobile
461
Tyler
T
Community Member
asked inYour Phone & SIM.
found my sim after losing and blocking it.
So earlier I had lost my SIM card and blocked it just in case but I have now found it again. How do I get it unblocked?
971
Tyler
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