I have started a contract with an ESIM however discovered later that my phone is not compatible. I cannot find any way to contact customer services and I am being charged for a sim I cannot use. Is there any way to change this? I cannot find a number to contact and the automated chat doesn’t help as it doesn’t understand my questions.

Hi,I purchased a new deal with yourselves as I was due an upgrade but it's not showing as an upgrade on the app and you've given me a different phone number.

Hi there,I received a text message to say new SIM has been activated but I have not requested a new SIM.  Now I have no phone signal and can’t receive text messages or calls even when connected to Wi-Fi. Regards, Simon

Hardly able to make callsOnly Face time or voice calls on face time facility. any ideas on a solution?

My contract ends tomorrow and have selected a pay monthly, Sim only plan (which my ID app now displays). Do I have to physically cancel the contract plan or will it cancel automatically and I continue as normal with my same number??

how do.i setup mms messing 

How do I change from an eSIM to a normal sim

My contract will expire soon , I want a new phone otherwise I don't need the sim card I have too many sim cards, can you offer me a new 16 pro max iPhone?

Hi, I'm looking at a new contract on ID mobile for an iPhone 16 pro max. Does anyone know if these are unlocked when they come as I also need to use my work Vodafone sim in it as well?

I have just brought a new phone with a new plan still on id but I want to keep my number also I requested an esom but don't know how to activate it 

Despite clearing browser cookies ache, I’m still seeing this error when trying to log in :( 

I have just signed up to id mobile for a Sim only deal and selected the esim option which all came through and has activated with a new numberI have tried to go through the switching process with my pac number to transfer my existing number but it comes up with the following error We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.I have definitely entered the correct information and didn’t do any of this when I was purchasing the esim so if anyone can help that would be greatThanks

Been getting this message all evening on my phone (sorry your service does not allow access to this number) any idea what is wrong as everything else works just won’t allow me to make a call. 

I have been asking ID mobile for the POU since May regarding a damaged phone. I need the POU for the insurance claim. I have the Proof of Ownership. I have provided all relevant information around 20 times to various ID departments: Online Chat; after multiple failed attempts to contact a human online, they finally escalated my request to Letter Requests letterrequests@idmobile.co.uk; on 3 occasions provided incorrect POU despite me repeatedly emailing the same information following a poor review on Trustpilot, I was advised to email ID via socialqueries@idmobile.co.uk. Again, I’ve provided the same information over and over and each time I received the same response - “Thank you for your email, we sorry for the delay in replying to you, we have asked our Back Office team to check with our parent network Three, please can you contact us in 72 hou

Recently took out an iD mobile contract with Samsung s25 ultra. Transferred my number from 3 to iD that was 'completed' earlier today. Since removing the 3 sim from my phone I was using until today I've had no signal.Following a chat with AI and then an agent, I requested an eSim. The eSim was received and downloaded instantly. However,  the issue is my phone will only show mobile data when connected to my home wifi. If I switch wifi off, the iD signal disappears (emergency calls only). I've tried removing and adding a newly requested esim but same issue.Have attempted multiple 'network settings' resets to no avail. Any help getting me 'connected' would be greatly appreciated as I only joined iD for the free roaming as we go abroad next week.Thanks for your time and look forward to someone talking me through this.

I received a text last night with my PAC code that I’d supposedly requested. I then received another text this morning telling me that the switch request had been complete and I’d receive my last bill on the disconnection date. I immediately did an online chat and was told there was nothing that could be done as the request had already gone through, but my complaint had been logged and someone would be in touch within 7 working days. My number has now been disconnected and I cannot access my iD app. I have no phone number and have had to spend all day contacting banks etc to take my number off my accounts. I’ve now had an email with a Currys email address asking me to give pretty much all of my personal details which given the circumstances of what’s happened, I really don’t feel comfortable doing. Please can someone help me, I appreciate my number has now gone but I need someone to help me reinstate a new number, and help me!

Pixel 9 , phone not going to voicemail when not answered' checked settings voicemail turned on Any suggestions anyone  Many thanks 

I do not currently have a phone contract therefore do not have a existing mobile number. When trying to get a new contract with ID mobile for the iPhone 16 there is this section:Switching from another network?Keep my number & switch on arrival Keep my number & schedule switch now (requires a PAC) Lose my number & schedule switch now (requires a STAC)What option would I select if I do not have a mobile number. The second and third options I can’t choose as I wont have a PAC or STAC but I also don’t believe I can choose the first option as I don’t have a number to keep?Any advice would be greatly appreciated, not sure if i’m just overthinking this. Thank you :)

I have received my new phone but no sim.  I have been in France with no phone and only way to access emails etc was via paid WiFi.  I already had an id mobile account and my new one does not yet appear to have been activated via my email. I currently have no access to banking as need to confirm via my phone number. Can someone email me as a matter of urgency to sort this out. I need my phone to be working for work on Monday 

Hi, I have taken out a new contract and the phone has been received but no SIM card has been posted out to me. I am unable to make an ID account online due to not have the sim to be able to add the number to the online account.  ID please contact me ASAP to resolve as I need a SIM to use my new phone contract I am paying for! Not a good start to using ID after switching from another provider I’ve used for years!  Thanks,  Laura

I’ve put a working SIM card into a new Nokia 106 4G but it’s emergency number only - is this phone compatable with ID Mobile?

Firstly, am I right in thinking there is no phone number to all or any live agent to chat to after 8pm in the UK? I have just moved to ID Mobile (24hrs ago) and I actually can’t believe that the only help appears to community based?So everything was working for the best part of 20 hours. Nothing has changed but suddenly its gone to emergency calls only. I’ve checked my account and all appears fine.Ive tried SIM in another mobile - same issue. I’ve tried another SIM (Smarty so piggyback on Three also) no problem. I am about 100ft away from 5G mast.I’ve restarted phone, Remomved sim. Airplane mode etc and still nothing. Anyone any ideas or am I stuck like this until IDMobile wake up? And is it true that there is no support or number to call to get immediate assistance?

I've received my new phone, it should have had a esim qr code but that didn't arrive, I was advised to go into Currys and pick up a physical SIM. I have but now I've no idea how to activate the SIM as I've no number for the SIM 

Looking to buy a pay monthly phone on mobiles.co.uk with an ID tariff, currently have a ID sim (sim only, 1 month rolling contract) in a phone that’s having problems, hence the change.New phone will have a new number, so will it be straightforward getting my existing phone number ported to the new sim?Normally its just a pac code request, is it any different when its ID to ID?All help appreciated.

My old number was scheduled to transfer today but it hasn’t. Please help.