Your Phone & SIM.

I had a sim error which I could not fix. When I try to activate the replacement sim, it asks me to log into my account. When I try to log into the account it sends a code to my phone number that isnt activated so I am unable to log into activate! I have an ID Mobile sim and I have no idea how to get round this.

Hiya, I’ve just joined IDmobile a week or two back and have had trouble with data not working. My app is saying I have none left even though I haven’t been able to use any of it, and texts being marked as ‘not delivered’, anyway I can resolve these problems?

Right I lost my phone and thank fully with the Apple Watch I managed to find my phone and my iPhone is now blacklisted and I want to get it removed what can I do

My android phone did an upgrade last night. Now my SIm card is locked. I don’t understand why. I entered my 6 digit SIM code. Now it’s asking for an 8 digit PUK code. I don’t understand this either. This never happened until I got an id SIM card, SIM only deal. Can anyone help please? Thanks.

Some of my contacts not able to call me , yet other contacts can ? Yet I can call them ?

Hello, my plan was suspended last week but I have since paid the balance but my plan hasn’t been reinstated. Help?!

Issue: phone will not connect to network for sending/receiving calls Google Pixel 3xl Signal is okay - 4G data connection is fine Working fine for 4 years until today Google phone software (latest) goes through the motions and shows “calling” (but no connection) There are no “alerts” as to connection issue Cannot receive calls Have restarted phone and removed (dusted) reinserted SIM All other phone functions are as normal Suggestions appreciated… Thanks

Hi, I reported my phone as lost recently but it has now been found. I reported the loss to ID mobile so the phone was blocked. The phone has now been recovered. Please can you tell me how I unblock my phone. Thanks.

I’ve paid my bill twice on accident and my internet and calls is still not working help me

I asked ID for a new phone number. The new number came through successfully. I'm still using the same SIM. ID mobile said I don't need a new SIM When I send text messages, people are sometimes still receiving them on my old number. How can this happen if the old number was disconnected?

I signed up for ID Mobile and received SIM and old number supposed to be ported on 24 June. Number should have been ported already, but the new SIM does not work in my mobile nor other mobile phones! I’m sure the SIM is corrupt (unfortunately I’ve seen too late that this is often the case!). Says NO SIM. I cannot add mobile number to ID account since I cannot receive SMS now as number has already been ported! I picked up new SIM from Currys, but cannot activate it as it seems I need to activate through APP or ID web page, but cannot do anything there as no number is linked to ID account yet! Somehow in LIMBO now and can’t do anything! Please contact me ASAP, I need to use my phone now!

Hi I have recently ordered I etosave sim I would like a physical sim can I get that changed pleas

I have an old iPhone, I joined iD to upgrade to iPhone 15pro and when the phone arrived set it up and requested PAC to transfer the number over. My old phone now has no network but still retains the old number on settings; my new phone retains its number but I am receiving messages, calls etc I assume due to Apple ID covering both devices. How can I switch the new phone to the old number? Have tried turning off iMessage / FaceTime / removing and reinserting sim etc. I’ve had the phone a week now. Thanks.

Hi As of Saturday my phone has stopped recognising my sim card. I have tried restarting, cleaning the SIM card and resetting network settings but nothing has worked, the handset is convinced there is no SIM card. I don't know whether it's related but as off a couple of weeks ago, the phone developed a thin pink line running from the top to the bottom of the screen, touching the bottom just to the right of the charging port. The pink line is annoying but the SIM card issue is catastrophic and is stopping me using my phone and has ruined my holiday. Please can you help fix it urgently. My handset is a Google pixel 8 from yourselves. Thanks Joe

I have just joined ID mobile and transferred my old number, I am having trouble sending text messages so checked on here to troubleshoot and found that the number that came with my new phone is still showing against the phone even though I transferred my old number. I have tried to change this but it will not accept my old number. When I call or my old number does show correctly so not sure what is happening.Can anyone help please. Thank you

Is it possible to order a second, duplicate sim to put into my car? There is a slot for this in the car that enables use of the car Ariel.

I received my new sim card through the post. The entire package was bent and my phone isn’t picking up my new iD Mobile sim card. Would I be able to get a replacement sent out to my address please?

I pre-informed ID of my PAC code and agreed a switchover date of 24th June. I received my SIM today (21st June). Inserted in any device it just says NO SIM. Is this because my number is in the process of being switched over or is it a faulty SIM? I am using a OnePlus Nord. I noticed on a different thread a list of compatible phones - which is pretty disingenuous if this is the issue as it wasn’t highlighted during the sign-up phase.

I am changing from a work phone to a personal phone with iD Mobile. My PAC won’t be ready for 4 more working days. Is it possible to then switch from the assigned iD Mobile number to the one I want to keep?

PAC code not working and I’ve only just received it

how do I Claim my free buds after upgrading to s23fe ? I have no document to upload

My new phone is saying no sim when I look in settings and I’ve done a transfer of my old number and my old phone is now dead and my new one doesn’t work!?

Hi, my phone bills are up to date I paid 2 bills in one today using the app, yet when I try and call an automated message states I've "reached customer helpline all your bills are paid" and then it hangs up. What is going on?

Hello, I spoke to an agent three times today. It seems like I speak to an AI. 4 days ago I lost my phone in Spain. To report lost or stolen sim I need to log in into my account but because you changed the interface it looks like I need to register again. I cannot do it because I need a passcode from my phone number... I went to currys and I got a replacement but we could not activate it using option “I do not have a number”, it is probably because I do have but when I select this option it asks me to log in. Vicious circle.I spoke to an agent this morning, We went through all questions, I gave my number and sim card number. I was told all is activated and will work within 1h. I restarted my phone, I took out the sim and put again. It doesn't work "mobile network not available". After 5h I contacted you again and all messegaes looks identical. “Great, within 1h your card will be activated etc,” I asked if I really speak to the human. I was told yes. When I contacted an agent for the third time I asked if I can get a pac code, because you are not able to activate my sim card. I was waiting for 10 min and the answer was “we are having technical difficulties” What can I do? I really need my old number. Can you activate it or give me a pac code if not? Many thanksMaciej

Will the iPhone 14 Pro Max be brought back in stock if so when.