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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,021 Topics
  • 3,829 Replies
1022 Topics
Jemima Cosby
Community Member
Jemima CosbyCommunity Member
posted in Your Phone & SIM.
New SIM not activating - I've tried everything that the website tells me to try but mobile data, calls and messages not working

I switched to iD mobile and received my new SIM for my iPhone 15 a few days ago, I was told to put the SIM in on 30th August when the “switch will occur”, my old SIM stopped working so I swapped it out for the new one as I told to do. When I put this new SIM in, my messages, calls and data stopped working and are still not working now - 4 days later. I have tried resetting my phone, my network settings and logging out of my Apple ID and still nothing has changed. I have tried to ring iD mobile with a friend’s phone and got no answer and I am unable to call now as my phone calls are not working on my phone. I also am unable to use the iD mobile app due to message authentication being required to log in. I am not sure what else I can do and have been very disappointed with the iD mobile service so far. I have no clue what else I can do to get my phone calls, texts and mobile data working again?

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Matthew T
iD Mobile Employee
L
Community Member
Lydiaford70Community Member
asked in Your Phone & SIM.
new phone but the sim isnt working

I’ve purchased a iPhone 14 Pro Max and my number won’t connect to the phone, I’ve tried everything that Apple have suggested but the number is still unavailable after 2 days of having the sim in my phone. My data is working however calls and texts are being done over my email address - any ideas on how I can fix 

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Matthew T
iD Mobile Employee
B
Community Member
BertrandCommunity Member
asked in Your Phone & SIM.
Unblock a blocked SIM

As the title said, I blocked my SIM as i thought the phone was lost. Now i need to turn it back on

3531
Matthew T
iD Mobile Employee
C
Community Member
Chaz9038Community Member
asked in Your Phone & SIM.
Unable to recieve calls from some mobiles after several weeks

Changed my new ID number onto my old number weeks ago, some people are saying that it still displays the new ID number.Also some friends have said they are unable to call me, since I have had the new phone, when they ring it goes straight to pre recorded VM.

221
Matthew T
iD Mobile Employee
M
Community Member
MolluscCommunity Member
posted in Your Phone & SIM.
Cancel plan without phone

Hi, I have had two sim cards and now want to cancel one of them - thing is, I only have one phone now so obviously can’t receive text messages on the sim I want to cancel. I also don’t have this sim added as a plan on my account and cannot do so without receiving texts to the sim in question. Is there a way that I can cancel this plan without having the sim in a phone? Thanks for your help in advance!

2025
Matthew T
iD Mobile Employee
Lesley Fleming
Community Member
Lesley FlemingCommunity Member
asked in Your Phone & SIM.
PROOF OF USAGE

Hi I need proof of usage for insurance - can this be sent to me pleasaita for phone number ending 5903iPhone 11imei ending 59312

1073
Tom B
iD Mobile Employee
James Bennett
Community Member
James BennettCommunity Member
asked in Your Phone & SIM.
data not working because I have "reached my limit"?

I have run out of data so have purchased a new package of data. However when I turn WiFi off and try to use mobile data it says I have reached my limit and gives me no solution on how to resolve it? Any ideasAlso I cannot work out how to get to the live chat feature on this website?

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Matthew T
iD Mobile Employee
J
Community Member
jjdavCommunity Member
asked in Your Phone & SIM.
My phone number hasn't switched

My phone number was scheduled to switch yesterday, and I've received both an email and a text confirming that the switch has occurred. However, whenever I check my number on the iD app, it still shows the temporary number. Similarly, I've tried updating my number in my settings, but iMessage does not seem to accept it (specifically under Send & Receive). I'm pretty sure my old SIM has stopped working, as I've checked the companion app from my previous provider, and it says my account is closed. So, I'm really not sure what to do next. Any help would be greatly appreciated.

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Matthew T
iD Mobile Employee
B
Community Member
Bungo7Community Member
asked in Your Phone & SIM.
New phone sim wont connect

Got a new pixel 8a and inserted the sim and there is no connection (no service). It recognises as ID mobile but wont connect. Tried with another device and same issue so it seems to be the sim not the phone. Tried restarting, putting into airplane mode for 30s, cleaning the sim and none work.

861
Matthew T
iD Mobile Employee
Joel Hughes
New
 Contributor
Joel HughesNew
 Contributor
asked in Your Phone & SIM.
ID sim not arrived - can I just get one from Currys?

My ID sim has not arrived - as usual, you can’t seem to get through to ID support. Can I just get one from Currys? But how does ID mobile know that is then linked to my account? Am I being thick?Joel

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Tom B
iD Mobile Employee
NickiP
New
 Contributor
NickiPNew
 Contributor
asked in Your Phone & SIM.
New SIM is not provisioned

I’ve just received my new phone and my new SIM card. The phone says the SIM is not provisioned.I’ve tried a different SIM (also ID Mobile) in the phone and it’s fine. I’ve tried the SIM in a different phone and the problem is the same.I have an existing ID Mobile account but this is a second one. I can’t add this one to my existing account because the phone number isn’t recognised. So I can’t try activating the SIM.I’ve turned the phone off and on again. I’ve tried flight mode. I’ve tried in a different location. Nothing is working. 

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Kash M
iD Mobile Employee
Gordon Strachan
Community Member
Gordon StrachanCommunity Member
posted in Your Phone & SIM.
sim card not arrived

Order SIM card on Thursday and received emails telling me about billing etc. This is now Tuesday and there has been no sign of SIM card and it’s impossible to speak to anyone online. 

581
Matthew T
iD Mobile Employee
Dave Cooke
New
 Contributor
Dave CookeNew
 Contributor
asked in Your Phone & SIM.
replacement sim already activated?

when I try to activate a replacement sim I am told it is already activated?

1082
Tom B
iD Mobile Employee
O
New
 Contributor
OllieBNew
 Contributor
asked in Your Phone & SIM.
iphone 15 battery lasts less than a day

I recently got a new iphone15 and the battery lasts less than a day, most days I need to charge it to get through the whole day. Worse than my 3 year old iPhone 11! Do others have this problem or do I have a faulty handset? 

303
Matthew T
iD Mobile Employee
N
New
 Contributor
NikhutNew
 Contributor
asked in Your Phone & SIM.
keep old three mobile number

I've a PAC code from my old three mobile but it's not letting me, can I keep my old number? If so how? 

5103
Matthew T
iD Mobile Employee
Chris_D71
New
 Contributor
Chris_D71New
 Contributor
asked in Your Phone & SIM.
Unable to use SIM since this morning

Hello. I am currently without a service, after receiving a SMS this morning, stating my SIM activation is in progress. This is puzzling, as I did not request any changes to my SIM or my account. Thankyou in advance.

694
Tyler C
iD Mobile Employee
J
Active Contributor
Joe HActive Contributor
asked in Your Phone & SIM.
Cancelling a SIM only contract - Currently Paying two separate DD's

Hi,I made the mistake of opening a new SIM only, 12 month contract instead of changing my plan to a lower price at the end of the contracted period.I have now managed to change my plan to £8 pm but I am also paying £12 pm for an unactivated SIM card. How do I cancel this SIM contract without paying a penalty? Should I just cancel the DD?

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Tyler C
iD Mobile Employee
R
Community Member
RavneeyCommunity Member
asked in Your Phone & SIM.
unable to make or receive calls, and have only have 1bar, no 4g,

Frustrated!! I received the sim today itself. Appears I have made a mistake by switching over to Id mobile.Has not worked fine since last 6 hours since I switched over to id. network/signal has been intermittent where I’m unable to make or receive calls unless using WhatsApp! I’ve tried resetting the phone numerous times and tried everything suggested in the ‘chat’ from others having same issue, regarding settings etc. Checked network coverage status, etc for my area and says all is good it reckons. Tried disabling my Wi-Fi on phone which makes 5G appear, but disappears once I turn Wi-Fi back on again, and oh my signal only has x1bar. I have had really bad reception on my iphone 14. My phone displays having 2bars on signal. I can make a call, but no-one can hear me. My2 children as well as my workplace have been calling me and report they can’t get through. Not receiving any texts as well including OTP.I have reset my iphone and force restarted it.I have erased all network settings. I

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Tyler C
iD Mobile Employee
C
New
 Contributor
connor1998New
 Contributor
asked in Your Phone & SIM.
Can i return or sell my phone whilst under contract?

So I’ve been on my contract for an about 3 months but I’ve grown to not really like the phone I have I got out on contract. Would it be possible to return or sell the device?

17103
Tyler C
iD Mobile Employee
Caroline Hope
New
 Contributor
Caroline HopeNew
 Contributor
asked in Your Phone & SIM.
Phone not 4G compatible but none of the ones on the 4G calling page are big button phones and/or sold by iD Mobile

My mother is a vulnerable customer. She has had an email saying she will have to change her phone as it does not have 4G connectivity /4G calling. She does not want a Smartphone. ID no longer seem to sell Doro phones, which is what she has at the moment. The only large button phone I can see on your website (Nokia 2660) does not appear in the list of compatible phones that you sent. Unless you can suggest a compatible phone I think we will have to change network. (By the way your live chat is a waste of time). 

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Caroline Hope
New
 Contributor
K
New
 Contributor
kcqNew
 Contributor
asked in Your Phone & SIM.
Blocked numbers still able to call

I have blocked a number but the person is still able to call me, why is this? 

1162
K
New
 Contributor
M
Community Member
mourad constantineCommunity Member
posted in Your Phone & SIM.
proof of usage+ proof of barring

hi i lost my phone as i cal my insurance they ask me  for  proof of usage  document from network provider showing usage dates  must contain IMEI number .proof of barring document from network provider showing date device bsrred i need help 

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Matthew T
iD Mobile Employee
P
Community Member
Pauline1808Community Member
posted in Your Phone & SIM.
Activating replacement sim card

My friend lost her phone and has been to the ID mobile shop and got a new phone and SIM card.problem I am having is that when I try to activate the new SIM card it asks to register her mobile number and the verification process after completing the details sends you a text message to the phone number you put in the details.My problem is how do you respond to a text message if the sim Card has yet to be activated?

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Matthew T
iD Mobile Employee
P
New
 Contributor
PatrolskiNew
 Contributor
asked in Your Phone & SIM.
phone number

My phone number was transferred from three and when I use the phone to call others it shows my number but when I go into my account it shows the id sim number how do i change this?

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Tyler C
iD Mobile Employee
Eve Wickens
Community Member
Eve WickensCommunity Member
asked in Your Phone & SIM.
phone number

Hi there, I asked for my number to be transferred over today. I never had any confirmation of this happening… I just want to make sure it will. I rely on my phone for work a lot 

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Tyler C
iD Mobile Employee
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