Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,648 Topics
  • 7,051 Replies

1648 Topics

Jack Eyre
Newbie
Jack EyreNewbie
asked in Your Phone & SIM.

Iphone 15 Pro Max, expected delivery?

I placed an order for the 15 Pro Max on Thursday 21st ~4PM, the day before release. There was no mention of stock issues at checkout etc. I have had upfront amount billed, I had an email Friday morning saying stock levels are low and item is on Pre Order. Will I receive any information on when I’m likely to receive my device? As I wasn’t expecting a delay at point of payment or made aware of one. Current contract has finished and this is my first time with ID mobile, hoping for some communication so I know where I stand. thanks :) 

2
Tom
iD Mobile Employee
9 months ago
F
Rookie
FloJoDryRookie
asked in Your Phone & SIM.

Porting number on a future date

I added my PAC number at checkout to go live in October when my EE contract expires. ID have generated a new number for me. Is this normal and will be old number be transferred on the date? Additionally I've been promoted to set up a PIN in the app but I can't register for the app as I have to add my ID mobile number to receive an activation code. Is there a way around this?

5
Tom
iD Mobile Employee
9 months ago
Namiq Rekani
Newbie
Namiq RekaniNewbie
asked in Your Phone & SIM.

Honor 90

I have seen Honor 90 in idmoile shop, is that phone 8gb or 12gb of ram? 

1
Kash
iD Mobile Employee
9 months ago
J
Newbie
Julie GraftonNewbie
asked in Your Phone & SIM.

mobile phone

I have no access to emergency services GP or mental health services while I'm on my own all because I lost my phone

5
Tom
iD Mobile Employee
9 months ago
Jordan Luke Price
Newbie
Jordan Luke PriceNewbie
asked in Your Phone & SIM.

Lack of Updates

Hello I have ordered an iPhone 15 plus with ID Mobile and have had no updates at all besides telling me my order is being processed. I have already had money taken out my account but was told via live chat that I was waiting to ‘pass security checks’.i am aware there is probably lots of people ordering the new iPhone but why has money been taken before security checks? After chasing this up via live chat I was then told it had been accepted and my delivery was processing and that I should receive and email shortly. I have still not received any email.If I would have known the customer service would have been this bad I wouldn’t have started a contact with ID Mobile. The lack of updates is terrible I have a broken phone and using it whilst waiting for a new one is not exactly easy… 

3
Tom
iD Mobile Employee
9 months ago
E
Newbie
EME28Newbie
asked in Your Phone & SIM.

cancelling help

I need to cancel my sim only contract within my 14 day cooling off period. I have tried the chat countless times over the past few days but there’s no advisor available please try later message each time… tried calling but automated line with no one to speak with. I have returned my sim to car phone warehouse and requested my PAC number to another provider to then be text by ID that I have the years contract to pay even though it’s less than a week of me taking out the contract. The reason why I have to leave is there is no signal at all in my home so I can’t receive or make calls even though there should be a strong signal .please can someone help with this as I’m stressed out with not being able to get any help and worried that I’m going to be charged for something that isn’t my fault!I just want to have someone confirm my cancellation and ensure I don’t get charged for 12 months as I am within 14days cooling period…..

3
Kash
iD Mobile Employee
9 months ago
Terfel Jones
Newbie
Terfel JonesNewbie
asked in Your Phone & SIM.

poor signal

I have moved over from Smarty same carrier but the signal is very poor on a new samsungs23 same message on 3 signal say they are working on the mast for over a week now  

3
Kash
iD Mobile Employee
9 months ago
R
Civilian
ruthgroveCivilian
asked in Your Phone & SIM.

4g not working

Got the 4 dots when I’m linked to Wi-Fi. When I’m using 4g nothing works despite good signal. 

2
Tom
iD Mobile Employee
9 months ago
Arthritus
Rookie
ArthritusRookie
asked in Your Phone & SIM.

Transaction Code from iD

I have not received the original email confirming my order from iD and I need it for my transaction code from them. I am trying to port my old number to my new phone and it won’t let me do it because I do not have that number.Can anybody help please? Neither Mobile.co.uk or iD are helping.

10
Tom
iD Mobile Employee
9 months ago
L
Newbie
Lincsoldbird
asked in Your Phone & SIM.

Samsung galaxy S22 ultra compatibility

HelloI am thinking of swapping to ID mobile but I have been on their website and there is no mention of this particular phone for 4g and WiFi calling I'm sure it will be fine but just wanted to double check it's OK, before taking the plunge.

7
Tom
iD Mobile Employee
9 months ago
S
Newbie
Sarah Whitehead DoddsNewbie
asked in Your Phone & SIM.

iphone 12 needs unblocking

I payed this contract for a family member.I blocked the iphone 12 when the phone would not be returned to me. It has now been returned to me but will not recognise a sim because it is blocked. Any help with this appreciated. 

3
Tom
iD Mobile Employee
9 months ago
P
Newbie
Pauladams78Newbie
posted in Your Phone & SIM.

paul

I've messaged 5 hours ago needing support and no one has replied! I am new to Idmobile and so far am not impressed with the lack of customer service. And it appears impossible to speak to a person! All I need is a transition number so I can transfer my number!! The service you provide just sends you around in circles. 

2
Tom
iD Mobile Employee
9 months ago
S
Newbie
SoulmanPaulNewbie
asked in Your Phone & SIM.

Order reference

I am trying to chase up my £45 voucher. I have contacted the email address recommended on here. They replied asking for my 9 digit order reference. I no longer have this so can you please provide it? Thanks

1
Tom
iD Mobile Employee
9 months ago
Lisawisa
Newbie
LisawisaNewbie
asked in Your Phone & SIM.

Block Sim from being able to use data,texts etc

Hi I have a sim and wish to temporarily block,if I block the sim can I unblock through the app or do I have to call

1
Tom
iD Mobile Employee
9 months ago
T
Newbie
TattoohotrodgirlNewbie
asked in Your Phone & SIM.

cant hear incoming calls ( sim issue )

Since signing up for a new phone and SIM contract I have not been able to hear the person on incoming calls although they can here me. WhatsApp calls work fine. I have swapped SIM slots and cleaned the SIM but makes no difference.

1
Kash
iD Mobile Employee
9 months ago
P
Newbie
Pauladams78Newbie
asked in Your Phone & SIM.

paul

Hi, I never received a welcome email so I don't have a transaction number when trying to use my pac code. Can you send it to me ASAP. Thanks

1
Kash
iD Mobile Employee
9 months ago
Ryan Bain
Newbie
Ryan BainNewbie
asked in Your Phone & SIM.

need help - lost phone and forgot password

Hi, I've lost my phone and trying to order a replacement SIM. Also forgot my password,is there any way I can gain access to order? Don't want to change my number! Thanks

1
Kash
iD Mobile Employee
9 months ago
C
Newbie
cec114hkNewbie
posted in Your Phone & SIM.

old phone no not transferred

I submitted my PAC no which this no was from my previous network Three, it’s one PAC no for two phones contract, which is for myself and my husband. Our shift date was on the same day, two days ago, he is successful to retain the old phone no, but for me my SIM card is activated but now with the new phone no! I contacted Three they told me one PAC for two phone contract that they can provide to me.so what can I do ? Anyone has any clue.  

1
Tom
iD Mobile Employee
9 months ago
Richard McMillan
Newbie
Richard McMillanNewbie
asked in Your Phone & SIM.

4g doesn’t work

When I have 4G switched on it never works. Nothing will load at all so have to have 3G on. Does this happen to anyone else?

3
Tom
iD Mobile Employee
9 months ago
Lloyd Smith
Newbie
Lloyd SmithNewbie
asked in Your Phone & SIM.

iphone pixel 7 reset

Hello all,  Hope someone can help?My pixel 7 pro recently reset for a security update and when turning back on it asked for a password to regain access to the device. I tried my passcode and Google password with no luck and ultimately had to Dona factory reset and wipe everything. Has anyone had this before? Google can't advise if anything and are useless. I may send the phone back now! I do not trust it at all!

1
Tom
iD Mobile Employee
9 months ago
K
Newbie
kdbasranNewbie
asked in Your Phone & SIM.

Proof of Blacklisting required

Hi,Could I please ask someone from iDMobile to send me an email with written confirmation of Blacklisting. This will show when the device was blacklisted and the IMEI number.Thank you,Kam

1
Tom
iD Mobile Employee
9 months ago
Charlie Michelle
Newbie
Charlie MichelleNewbie
asked in Your Phone & SIM.

Being Charged After Refund

I returned my phone and sim within the returns window as I didn't realise I was still contracted on my other phone. I've been fully refunded today and received an email stating I owe £7.30? Live Chat is busy. I've never used iD mobile before and doubt I will again

3
Tom
iD Mobile Employee
9 months ago
X
Newbie
xohawwaNewbie
posted in Your Phone & SIM.

Order

I recently placed an order of Carphone warehouse and i was sent an email that said my order was confirmed however the next day i received another one which said ID mobile had accepted my order but not for the specific handset and tariff i chose and that i would be contacted soon ,i haven’t been contacted yet and i’m unsure of what this means and how i can get this fixed.

6
Tom
iD Mobile Employee
9 months ago
L
Civilian
Lottie2023Civilian
posted in Your Phone & SIM.

Other people cannot hear when I ring always a bad line

I think the phone itself is faulty as no one can hear me on loudspeaker 

1
Kash
iD Mobile Employee
9 months ago
M
Newbie
Mark71Newbie
asked in Your Phone & SIM.

Iphone 15 Pro Max availability question

Can you tell me when the 15 pro max 256gb will be available if I order today.

3
Kash
iD Mobile Employee
9 months ago
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