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3 months ago

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Your Phone & SIM.

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1544 Topics

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NatspNewbie

posted in Your Phone & SIM.

number porting

Afternoon. I have ported my number across from Sky but my contact number in my phone (iPhone 12) is still showing as the ID number I was given when I joined. How do I change this to the correct number?Many thanks

27 days ago

RPJohnNewbie

asked in Your Phone & SIM.

I lost my phone and so cancelled but phone has now been found again so I want to unlock

Hi all.I immediately canceleld my phoen when I thought I had lost it. However, I then found it again. I’d like to unblock but have been trying to acces the ID Mobile app for over 24 hours now and continually receive the same message that “oops something went wrong…..high number of users. Please try again later” and so I can’t access the app and unblock. Similarly when i try to log in via the website on my laptop I get the message that “we’ve sent you a text”. I then can’t receive this text of course. This is very frustrating. Please can anyone advise what I can do?

27 days ago

Colette DaviesNewbie

asked in Your Phone & SIM.

Port my number from IDMobile Contract to IDMobile SIM only deal

I’ve ordered a SIM card to cancel my expensive contract (now I’m coming to the end) and put the sim in my phone. However I want to port my number from the contract to the sim only deal. How do i do that?

27 days ago

Dilwyn PhillipsNewbie

asked in Your Phone & SIM.

e sim

can i change from a normal sim to an e sim

27 days ago

steph85Newbie

asked in Your Phone & SIM.

phone number

I transferred my phone number from O2 to ID with the PAT code however when I’m text messaging people, it’s coming up with the ID phone number and not my old phone number that I transferred from O2.does anyone know why this might be and how I can resolve it?

27 days ago

sue PickeringCivilian

asked in Your Phone & SIM.

sim problem

i purchased a new sim from currys yesterday to move over to id mobile, i was given a pac number to keep my old number, i put my new sim in and it has changed my old number, 07905886407 which i want to keep, to 0786581491 which i do not want to use. The pac number given by currys was THB125158 please help me sort this problem

27 days ago

JRHNewbie

posted in Your Phone & SIM.

Phone number has changed

My phone number for my main device has suddenly changed back to the one I had before transferring my number via PAC. How can I get my preferred number back?!

27 days ago

Alim-2011Newbie

asked in Your Phone & SIM.

WORST NETWORK EVER - NEED TO CANCEL

I need to cancel. For the past 3 months, I don't have any signal or network at my home address. At work people can't hear me properly on the phone. I've messaged non stop to ID mobile on Facebook and live chat and they say somone will contact me back. No one has. When I message to ask what's going on. They just ask me what's the problem and then ask for proof of identity randomly. Then get told somone will contact me in 48 hours. After that no reply. I message again, get the same reply. I need to cancel without paying any fees! This is not holding up their end of the contact.

27 days ago

Tym MooreRookie

asked in Your Phone & SIM.

Fraud SIM swaps

AS of yesterday I lost my phone service and after hours with ID MOBile my problem has been referred to the technical team to help me. Since I had the problem I started looking for possible problems and came across the fraudulent practice of hijacking telephone numbers. This is what I believe could have happened to me, I tried to use WhatsApp and when I tried to get to my account it told me my passcode was being delivered to a device which was not the model/make I was using .The service stopped a few minutes after I got a text from IDMobile saying my number activation request is nearing completion, which I had not applied for. Has anyone heard about this practice and what has to be done to protect oneself from the theft of your number ?If I am correct , all this makes me very nervous about what benefit hijacking my number is to the thief. Any thoughts/ suggestions would be very gratefully received. Tym

27 days ago

underzzzzzzNewbie

asked in Your Phone & SIM.

E-Sim for USA

I have been advised i cannot use my ID Mobile data in the USA without being charged so am looking for what is a good E-Sim to buy. Also how does it work regarding Airplane mode etc as i wouldn't want to come off air plane mode and be charged anything but would also need to be off airplane mode for the sim to work. Never used an E-Sim before so not sure how it works. I would still want to use my IDmobile sim when on wifi.

27 days ago

SteveB62Newbie

posted in Your Phone & SIM.

Delay PAC code switch to ID Mobile

Hi, I am looking to switch to ID Mobile but I still have a few months to go on my Three SIM contract. If I decide to jump ship and get a new phone from ID Mobile, can I select a new number for now and see how it goes? If the network seems sound, then initiate a PAC change in a few months time, rather that straight away?Thanks for any advice.

27 days ago

Kevin John GriffithsNewbie

posted in Your Phone & SIM.

sim problem

Bought an IDMobile SIM card last Friday, I sent a PAC code and got email to say it would become my usual number on Monday. A confirmation email said it was successfully changed, however I can send text messages to my daughters iPhone but it won’t send text messages to my android contact, asked at Curry’s where I purchased the sim and they couldn’t find a fault, does anyone know what the problem is?

28 days ago

Louise Pope

asked in Your Phone & SIM.

My SIM has been locked. How do I get my PUK code?

I am trying to reset my SIM PIN code (on iPhone). This has resulted in my SIM being locked after 3 failed attempts. How can I get me PUK code in order to reset?

28 days ago

winnem1Newbie

asked in Your Phone & SIM.

Cannot dial one specific number.

When trying to dial one particular 01708 number I get the message ‘number not recognised’ and the phone bleeps three times then hangs up.

28 days ago

Ameena CampbellNewbie

asked in Your Phone & SIM.

sim card still not activated

I was told by and agent my SIM card would be activated today however it hasn’t and I still can’t see my new number to even be able to activate it.

28 days ago

SanjayprabhakarNewbie

asked in Your Phone & SIM.

SIM not working after trying to turn it off

I was mucking around trying to get an eSIM to work (not concerned about this now) in the process of which I turned off my usual SIM. The slider icon didn't change to the 'off' position, but since then the SIM hasn't worked and I haven't been able to turn it on. The airplane mode icon on my Samsung Galaxy A54 5G has been semi-lit since then. I have:Restarted the phoneTurned airplane mode off and back onRemoved and replaced the SIM while the phone was offPerformed a soft resetContacted Samsung, who are insisting I talk to iD before proceeding And as far as I can tell this is the only way I can get help from iD

28 days ago

Jonathan BellisNewbie

asked in Your Phone & SIM.

loss of phone signal and internet

Yesterday I lost phone signal and wi fi ?!?!? Just want to speak to someone to resolve and getting nowhere?!?

28 days ago

Ben StuartRookie

asked in Your Phone & SIM.

Old Number still active?

Hi. When I text someone it is showing the number contained on my SIM rather then the number I brought over with a PAC which is active and working fine. If I call it shows the correct ported number. This is creating confusion for those receiving my messages, can you help? Ben

1 month ago

BobrmitchellRookie

asked in Your Phone & SIM.

Wi Fi hotspot not working with iD?

Hi, since joining ID Mobile both mine(iPhone 15) and my wife’s (iPhone SE) iPhones can no longer tether to our IPads. IWhat are we missing? Is tethering not possible with iD ?

1 month ago

WendoNewbie

asked in Your Phone & SIM.

imoo watch

Hi AllI'm looking at getting the imoo watch for my son. But it needs a SIM card. The website said O2, Vodafone and 3 work but doesn't list specifically ones that don't work.Is there a way to trial ID mobile? Can I just put my own SIM in to see if it works? Should I get a pay as you go? See if that works? Or do I just have to go somewhere else?Thanks!

1 month ago

Abuu HammaadNewbie

asked in Your Phone & SIM.

SIM not detected

My SIM card is not detected on my Samsung Galaxy 22 Ultra.I have tried to switch it on-off but to no avail. Somebody told me to get the IMEI then it can be sorted but I checked “about my phone”, IMEI is not known.What do I do now?Thank you.

1 month ago

Fern50Newbie

asked in Your Phone & SIM.

Can I use my sim in new laptop?

Hi, I'm a newbie here and would be very grateful for some help, as im not that tech savvie. I'm just about to buy a Samsung laptop with 5g connectivity and was looking online at some set up instructions (not ID's, but it was all I could find). It seems to require an unlocked sim, but mine is locked on a contract. Does this mean I won't be able to use connectivity to the network on my laptop?Thanks very much.

1 month ago

Danbys1Newbie

asked in Your Phone & SIM.

can’t send texts

I have an iPhone 15 and I can receive texts but I can’t send them.

1 month ago

Cessair KiltyNewbie

posted in Your Phone & SIM.

non of my text messages send

Non of my text messages seem to send

1 month ago

Cf7775Newbie

asked in Your Phone & SIM.

Brand new phone, brand new SIM....Emergency Calls only

Hi all….I have a brand new IDMobile SIM which I have put into my brand new Nokia 106. When the SIM registers, the phone shows “Emergency Calls” and I can’t receive or make any calls/texts, etc. Have tried SIM in both slots of the phone and it’s the same issue.Can’t test SIM in another phone as the 106 takes a Standard SIM size and all my other phones are Nano

1 month ago

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