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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,034 Topics
  • 3,830 Replies
1035 Topics
S
New
 Contributor
asked inYour Phone & SIM.
multiple sims required for household
I have a household with 4 boys, I’ve created accounts for 3 of us using different emails. My youngest now needs a sim but can I add this to my existing email address rather than creating yet another one ? I would like to sort this asap.
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Tyler
T
New
 Contributor
asked inYour Phone & SIM.
mr tyron anderson
Hj I wish to purchase a sim card for my other phone how do I do this as can't see any options Thank you Tyron anderson
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Tyler
Helen Coyle
Community Member
asked inYour Phone & SIM.
To keep my phone number
Hi, I'm with ID Mobile already, I've got a new Google pixel 8, my the phone I have is a Samsung. I want to keep my phone number how can I do this. I have MS so get confused easily so please go gentle 😆 x
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Tyler
L
Community Member
asked inYour Phone & SIM.
A vs S
What is the main difference between a Galaxy A series and a Galaxy S series?
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WelshPaul
SusanRowe1959
Community Member
posted inYour Phone & SIM.
esim
Can I only download my esim on the transaction date I've been given on 15th April
312
Decembersangel72
A
Community Member
asked inYour Phone & SIM.
transferring my number within id
I have a pay monthly sim (to test coverage) and decided to purchase a new phone from third party using id. I note from the community that id response is “Unfortunately, it isn’t possible to transfer a number directly from one iD Mobile plan to another.” and that a triangle process needs to take place with another provider, that will take several days, What a nonsense! Please can someone contact me?
804
Tyler
F
Community Member
posted inYour Phone & SIM.
moved to eSim from contract, how do I cancel my contract?
I bought an eSim also from ID Mobile where I currently have a contract that expired, how do I cancel my contract so I only am paying for the eSIM? The website as usual is difficult to navigate. thanks
132
Tyler
V
New
 Contributor
asked inYour Phone & SIM.
inconsistent connection - receiving/making calls
Sometimes people can’t get hold of me and I can make out going calls? They say that my phone rings and rings but I never have any missed calls or it doesn’t ring at all! MY sister and her partner have the exact same issue and they are in ID. I’ve checked all the setting, rebooting etc and it’s still happening.
256
Tyler
E
New
 Contributor
asked inYour Phone & SIM.
How to get my imported number on texts instead of my Id mobile original number
I have tried all the help to get me old number the one that shows via texts. I imported my old number with my pac code. And now the phones gone back to using the original ID mobile number for contacts. I can't get it back to my current number. It's driving me insane.
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WelshPaul
J
New
 Contributor
asked inYour Phone & SIM.
PUK
Need a PUK code as it seems I’ve set up a sim code and have forgotten the numbers. How do I get a PUK code please?
786
Tyler
A
New
 Contributor
asked inYour Phone & SIM.
Adding a second active number to an eSim?
Hi Community, I have an existing plan with and ID Mobile number with an eSIM. I would like to add a second number to the eSIM - specifically a number from another provider (I have a PAC Code to do this). Can you help please?
845
Tyler
K
New
 Contributor
posted inYour Phone & SIM.
Omg! It seems a lot of people are having issues with the transfer of old numbers looking at the messages.
Omg! It seems a lot of people are having issues with the transfer of old numbers looking at the messages.
344
Tyler
Joanne Louise Anton
New
 Contributor
asked inYour Phone & SIM.
sim does not support eSIM transfer
Hello, I am leaving ID and have requested a switch request. I received a message from Id saying the switch has taken place. However when trying to transfer my old number from my old iPhone to my new iphone I receive an error message saying ‘Your SIM is not supported’ The Sim in your old iPhone does not support eSIN transfer. Contact id for assistance.’ I now have no mobile service on my old or new phone. Can you help please?
1065
Tom
Amy Chrimes
Community Member
asked inYour Phone & SIM.
my pac code hasnt fully transferred properly
Morning, my pax code has retained my number that I wanted it to [REDACTED] however when I send messages my temporary number is the recipient detailed number. Looks as though the porting hasn’t fully completed possibly more manual work in the background to complete. please get rid of the number I do not need - [REDACTED] Amy
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Tom
A
Community Member
posted inYour Phone & SIM.
swiching 07/04/1025 from Vodafone to ID
Hello, my partner and I bought phones with the switch to the ID network which was supposed to happen on 07/04/2025 but it is not switched and we cannot have contact with our daughters because they cannot make calls, text messages or connect to the internet. nor can anyone call or write to them.
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Tom
N
New
 Contributor
asked inYour Phone & SIM.
How to get replacement ESim if phone lost and cannot receive OTP text
I am trying to log in to get a new Esim but it wants to send me a OTP but the phone is lost and so I cannot receive text….that’s the whole point of needing a replacement Esim
1266
Tom
A
New
 Contributor
posted inYour Phone & SIM.
Lost Sim, cant access online account to cancel plan.
Hi, I ordered a monthly rollover sim last summer. However shortly after the sim arriving my life circumstances dramatically changed which meant I needed to stay on my current number with another network provider. So the sim was never used on my phone. I’ve still continued to pay monthly for this sim despite never using it. I recently went to use this sim, but couldn’t find it, so have registered it as lost. How do I cancel my contract as I’m not using the service and I can’t access my online account as I never activated the sim. I’m a bit stuck. Thanks in advance.
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Tom
Daniel Johnson
New
 Contributor
posted inYour Phone & SIM.
Not Receiving Text Messages
Hi, moved to iD and ported my number over yesterday. Since then I haven’t been able to receive any text messages, I can send, but not receive. Tried everything that I’ve seen on other threads, but still not luck. Any other suggestions? Thanks in advance!
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Tom
Melaina Evans
New
 Contributor
posted inYour Phone & SIM.
Iv only had my new I phone 2days and it wont turn on
My new iphone 16 upgrade won't work .Who do I send it back to and what's the process.
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Melaina Evans
Rudy Shaff Jasimon
New
 Contributor
asked inYour Phone & SIM.
Porting
Hi. I recently porting from EE to iD mobile and it is done. When i make a call, the correct number appears but when I texted, it is the original iD mobile number appeared. I am using Android Galaxy Note 20 5g. How to fix the problem?
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JoeKing
J
Community Member
asked inYour Phone & SIM.
transfer esim
I’ve change my phone. Thus, I need to transfer the eSIM from my old phone to new phone
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Kash
A
New
 Contributor
asked inYour Phone & SIM.
How to register my smartphone with ID?
Hello... I bought new mobile phone and want to insure it. The insure company wants me to register it with my network provider which ID is. How can I do it?
275
Tyler
Bob Johnson
New
 Contributor
posted inYour Phone & SIM.
Broken
hasn't worked properly for over six months I am paying over £30 a month and getting no data and very poor service with seemingly zero support. Can I please get some genuine support
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N
J
New
 Contributor
asked inYour Phone & SIM.
Call forwarding options grayed out, stuck on 'reading settings' popup
Hi, I'm not able to get call forwarding working. I have an Asus zenphone 10, on Android 14. I've navigated to the correct settings. I click on the option for call forwarding and then it takes me to a screen to choose my SIM. When I click on the SIM it takes me to the call forwarding options, which are all greyed out, and there is a pop-up at the bottom of the screen which says reading settings, it just stays there and nothing happens. I think occasionally there is an error message. Please The photo attached, this is what I'm seeing. I've tried very solutions put forward on chat and they've been unsuccessful. One was to enable my mailbox which I have done. Any help getting this to work would be much appreciated. Thank you.
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Kayleigh Langley
Community Member
posted inYour Phone & SIM.
trying to buy a contract phone
Hi I have tried to order the iPhone 13 on a contract at £20.99 a month but when i get to confirming my identity and you taking 1p from my bank there keeps being an error
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Tyler
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