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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,082 Topics
  • 4,023 Replies
1083 Topics
A
Community Member
asked inYour Phone & SIM.
swapped QR codes
I purchased two contracts on the same day in the week. But they were being delivered on different days to 2 different addresses I received one QR code for the phone that was shipped and delivered first. And so this was added to the phone yesterday when it was delivered however it turns out this QR code was in fact for the second phone which was delivered today. I still do not have a QR code sent for the other. I tried ordering a replacement sim online but the number that's linked is the wrong sim so I'm in a pickle here I have removed the esim of the first phone and now I can't get in touch with anyone from customer service. I wish I had the physical sims. That was simple
161
Tyler
F
New
 Contributor
posted inYour Phone & SIM.
uncompleted transfer number
Hi, I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them. I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get help Please let me know how I can solve it
507
Siân
E
Community Member
posted inYour Phone & SIM.
SIM provisioning issue
Hi, I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists. Can you please check and resolve the provisioning for incoming calls? Thank you, Christos
221
Siân
Taffyboy
New
 Contributor
posted inYour Phone & SIM.
added extra sim to phone now old od mobile som not working
Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working
153
Siân
N
Community Member
asked inYour Phone & SIM.
Iphone - nonincoking calls
Just completed the switch to id mobile using my old number. Everything working except incoming calls , they just go straight to voicemail. Already tried restarting my phone.
353
Siân
E
Community Member
posted inYour Phone & SIM.
SIM not provisioned
Dear ID Mobile Support, I recently ported my number from Three to ID Mobile. After experiencing issues with SMS showing the wrong number, I requested a replacement eSIM. Since installing it on my Samsung Galaxy S25, I now have no service, and the phone shows “SIM not provisioned.” I cannot make or receive calls or texts. Please urgently activate the eSIM and ensure it is fully provisioned with my correct ported number. I expect confirmation and resolution within 48 hours. Kind regards, Christos
251
Siân
A
Community Member
posted inYour Phone & SIM.
none
Has my order been processed ?139642732
132
Siân
D
New
 Contributor
asked inYour Phone & SIM.
how do i get an eSim, or the QR code & get started ?
Have read a few bits here about eSIM. But the 1st part seems to be missing. How do I get an eSIM or the qr code thing to then get it activated ?
552
Siân
J
Community Member
asked inYour Phone & SIM.
Problem moving to sim only
I have reached the end of my pay monthly contract. There is no way for me to move on to sim only on the website or app - the only option I am given is to upgrade. I dont understand how ID can keep charging me the pay monthly rate when my phone is now paid up
362
Siân
Taffyboy
New
 Contributor
posted inYour Phone & SIM.
added extra sim to phone now old od mobile som not working
Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working
51
Kash
T
New
 Contributor
asked inYour Phone & SIM.
Old number only partially moved with me
Moved to id mobile a few days ago, using a PAC from my old phone company. Most things moved across fine (emails, WhatsApp, etc) but for some reason my texts are being sent from the “holding” number that is mobile clearly gave me. I tried following the instructions from elsewhere in the Help hub but got a snag: I have to click on settings, then tap “phone”. There IS no “phone”. So the rest of it is useless...
523
Kash
H
New
 Contributor
posted inYour Phone & SIM.
activation issues
Hi, i was having issues with not getting activation codes on my ID mobile number this happened 4 months after switching to ID mobile. I deleted my esim and requested a new one. When i got the new esim it didnt get activated. Since then i have tried 2 replacement esims. Those didnt work, i contacted customer support who i dont think have any clue how to sort this issue. I was told by the first person to get a physical sim which i did but didnt work, second one told me to block my sim and come back an hour after, the third one said my sim is activated and wait for an hour. Its been 8 hours now. I do not know what kind of service is this. I am amazed that this company has survived this long
17011
Kash
S
Active Contributor
posted inYour Phone & SIM.
Unable to transfer my number to ID from EE
I was on ID mobile and took out a new contract, I was advised I couldn’t move my number to my new ID contract and had to transfer this to another provider before I could move back to ID. I have transferred my number to EE (completed yesterday) and tried to transfer back to ID today but this keeps failing on the website. Any help?
536
Kash
S
New
 Contributor
asked inYour Phone & SIM.
Esim Huawei p20
Please could someone help with downloading esim for Huawei p20
267
MZone
F
Community Member
posted inYour Phone & SIM.
error when trying to submit PAC Code
I have tried numerous times trying to switch my number from Lebara using a PAC code, I have put all the details in correctly numerous of times but it keeps saying their is an issue. Please can I speak to someone to get this sorted please?
1185
N
S
New
 Contributor
asked inYour Phone & SIM.
Moved from ID to O2 - partial port 6 months in!
ID mobile - can you tell me why this port hasn’t complete ? I asked for my number to be taken to my new provider and yet some people are asking me have I changed my number because a different unknown number appears. is this yours or O2 issue to resolve?
345
Tyler
G
New
 Contributor
posted inYour Phone & SIM.
mobile contract
Hi I had a contract through my door to say I ordered a I phon e and had no phone can u check my details please
396
Kash
L
New
 Contributor
asked inYour Phone & SIM.
Can a Nokia 95 send/receive calls using an ID Mobile SIM?
I am able to use an ID Mobile SIM in my Google Pixel 8 but when I move it to a Nokia 95 it says that only emergency calls can be made. Can the ID Mobile SIM be used in a Nokia 95 for phone calls?
113
Tyler
A
Community Member
asked inYour Phone & SIM.
my number
I recently transferred to id, porting my old number across. The eSIM is activated and the ported number is working for everything. However, the number shown as My Number in Settings-Mobile Service is the one assigned by id and I am unable to change it manually. I have checked that the correct number (ie my old one) is registered with FaceTime, iMessage etc. is this a problem and can I change the number shown under My Number?
703
Tyler
Archie Damer
Community Member
posted inYour Phone & SIM.
how do i request a new esim code
Had a network error and deleted my eSIM and don’t take note of any details I know my number and wish to keep it but can’t sign in to ID using it so using my Facebook need a new eSIM as currently not on a network nor able to use my active number
171
Tyler
Archie Damer
Community Member
asked inYour Phone & SIM.
how do i request a new esim code
Had a network error and deleted my eSIM and don’t take note of any details I know my number and wish to keep it but can’t sign in to ID using it so using my Facebook need a new eSIM as currently not on a network nor able to use my active number
551
Tyler
C
Community Member
asked inYour Phone & SIM.
Phone number transfer issue
Hello, I've recently set up my contract with ID mobile and wanted to transfer my number from Vodafone. I followed the proper instructions to switch (with PAC code) and was given the date 16/04/25 as the day it would transfer over, I would also get an SMS to confirm. It's now 25/04/25 and I haven't gotten the SMS, my number hasn't changed either when I check in my phone's settings. My phone is a Google pixel 8A.
1532
Tyler
D
Community Member
asked inYour Phone & SIM.
new handset
How do i get id mobile to work on my new handset? Transferring the SIM hasn't worked
162
Decembersangel72
A
Helpful
 Contributor
asked inYour Phone & SIM.
where do i find on my monthly bill about my phone device
Where do I find statement for my phone agreement on my bill statement
132
Tom
R
Community Member
asked inYour Phone & SIM.
can't port over old number
I have been trying to port my old number from Lebara for a couple weeks now and I still can’t port it over. I spoke with livechat on the 15th who said that I would definitely be able to port on the 16th. I waited a week on the off chance the technical problems hadn’t been solved. I have tried again today but I am still receiving the same error I’m a little upset my this service as I am currently paying for two phone contracts simultaneously whilst attempting to port over my old number. Who do I need to speak to get assistance with this?
342
Siân
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