Hi, I’m trying to switch over my mobile number from my mobile ID, I have the correct details but keep getting this error message? I have emailed but not getting a response, so how am I actually supposed to use my new sim if I can’t convert my number over?  it says I’ve ordered an E-Sim but then doesn’t give me a link to download it or anything and when I try to register the mobile ID, it sends a text to the mobile ID number which I dont have access to, I’m going round in circles, can anyone help? I’m very close to just cancelling   

I see many have had this issue before. For the last 4-5 days, I have not been receiving texts sent to my phone. This is blocking my ability to log in to any services (and these days there are many) that require 2FA. This used to work, but doesn’t any more.I have turned Airplane mode on/off, restarted the phone, no joy. With dozens of saved wifi passwords, etc., I am loath to reset my network settings, especially since this isn’t guaranteed to work.Given the repeated recurrence of this problem, what are ID Mobile doing to remedy the situation?

The majority of calls to me go straight to voicemail. At my end, the phone doesn’t ring, and I immediately get an SMS to tell me that I have a missed call.I’ve tried dialling 61*12330# as per the advice on , but I get a ‘phone not registered on network’ message. I can, however, phone my wife’s mobile.I’ve tried the live support chat 4 or 5 times since last night but can’t get through to an agent - can somebody help, please?

Daughters just upgraded and given me her old phone. I’m just transferring everything out haven’t put my sim in yet. Will it work? It’s saying I need to contact ID or get a QR code? Are they easy to request? Or can I do anything myself?cheers

Hi I recently went to currys and got a phone on contract for a Christmas present when my son opened I then realised that I had left without a sim card but I had a number allocated to me I now need to activate a new sim card how do I do that? 

Hoping you lovely people can help! I left the UK in August 2025 and allowed my ID Mobile contract to lapse as I didn’t need it abroad. The account has since been disconnected. I need my old number back but the ID Mobile online chat staff are being very unhelpful and saying that because the account is deactivated my number is irretrievable. My understanding, however, is that it has been less than 6 months therefore the number has not yet been recycled and is still available for me to use. Does anyone have any experience of this and tips on how to proceed? :) TIA x

Esim Failing To ActivateI have tried repeatedly to get my ID mobile eSIM working but it just either endlessly stays in “activating” or I get this error message (see screenshot) I have tried to redownload it 4 separate times and it’s the same thing every time.I have an active Airalo ESIM, which is working fine.

Hello, I have changed to ID mobile and used the PAC code to keep my old number. I have had emails telling me that everything is complete with the change over. My number has changed on the ID app but it hasn’t on my iPhone and I don’t think everything is coming through as a result. I have tried to change the number in the mobile settings but I am unable to save it. I have switched the mobile on and off a few times. I have checked my husbands mobile as he changed over a couple of weeks ago and his is the same. He doesn’t get many texts so if it difficult so understand if he is getting all his messages. Would anything be able to help please? Thank you. 

I switched from Esim to a physical SIM 8 days ago. Rcs chat won't verify.  I have a pixel 9.  Very frustrating. Have  rebooted cleared cache .removed SIM Nothing stuck on verifying. Very annoying 

I requested a swith for my old number from EE to be transferred to my new ID sim. Provided PAC number and old mobile number and received a SMS to say transfer would be completed on the 03.11.2025 and I would receive another SMS to confirm. To date no SMS to confirm transfer. I have switched mobile phone on and off numerious times as that seems to be the common suggestion. Can anyone advise please? Thank you. 

Hi there I had been using my phone and SIM card fine for a long time all of a sudden yesterday phone says no SIM card? Any ideas on how to fix this I’ve tried turning phone off and on, taken SIM card out and put back in? thanks 

Can’t get replacement esim as it trying to send me an sms to add my number to the app 

Hi,I’m having trouble activating my iD Mobile eSIM on my iPhone. When I try to install it, I get the message: “eSIM cannot be added. The code is no longer valid. Contact your network provider.”I’m using an iPhone 17 Air, so I’m unable to use a physical SIM as an alternative.When I go into my iD Mobile account to request a new eSIM, it just says “Your eSIM is already on the way”, and doesn’t let me generate or download a new one.Has anyone dealt with this before? How can I fix it?Thanks!

I’ve just got a new unlocked phone (Motorola G35 5G) for my elderly Dad after the 3G shut down and his old phone couldn’t handle 4G calls (despite being 4G mind), and transferred the SIM card from his old phone (the iD Mobile contract is in my name and I pay for it) to the new one, and everything seemed to be working fine...could make calls, send texts, browse the net.However the following day the phone cannot make any phone calls, I just get a busy signal no matter who I try to call. It can also not send or receive SMS texts. The strange thing though is that it can browse the net with mobile data and phone thinks it has connected OK. And yes this in on Mobile data not home Wi-Fi connection.I’ve checked all the settings in the phone and there isn’t anything obvious that I’ve missed. The phone is listed as supported on iD Mobile’s network and it did work when I first turned it on, but now doesn’t so I don’t think it’s the phone.Anyone help me here?

I’ve just bought an iPhone air and have downloaded an eSIM. I know I can’t seem to make or receive any calls or text anyone that doesn’t have an iPhone. What have I done wrong?

I need help 

Challenges activating esim. Got a new iPhone which is eSIM only, so tried switching from physical sim to eSIM. Every time the thing fails partway through. I am on attempt four, but now being told I need to go into Curry’s… very annoying.What am I doing wrong here? Is there some secret setting I need to flick on my phone to stand any chance of the eSIM activating? I get a failure message, and of course as the eSIM QR only works once, I had to contact live chat which takes quite a while (I’m grateful for the help, but… sending me to curry’s is not really helpful) 

I need live chat 

Please can anyone help. Is it normal for the switch to allow you to send texts but not yet receive them. I have just switched and changed my number over to this network. It is now 3 hours since the switch. Is this expected. Thank you. 

I bought the nothing 2 phone and it turns out it's locked so I can't put another SIM inside. This was very frustrating because I was going to Japan and these phones don't have e Sims so I wanted to put another SIM in and currys they told me I couldn't. They said they can't unlock it until my contract ends. My contract has ended can I please have this phone unlocked?

HiI have put my SIM from my old phone into my new one and it won't transfer it and says to contact ID

Hi, moved to iD and ported my number over yesterday. Since then I haven’t been able to receive any text messages, I can send, but not receive.Tried everything that I’ve seen on other threads, but still not luck. Any other suggestions?Thanks in advance!

I need a copy of proof of purchase 

Hey everyone. I bought a phone and gave the pac code from my previous network to keep the number which is due to switch over on Tuesday, I've been given an esim from ID but I am wondering if that needs to be activated before the switch? Thanks! 

Can someone please help. I switched my sim only plan to id mobile last week (with a e-sim). I can make and receive some calls and messages but not all….for some reason I seem to now have a primary, secondary and business line?!?! So some calls are just not coming through and some calls I make just endless it’s from my primary account. Same with messages - for example I cannot reply to certain message from a competition line I used to use. I am also getting random messages from JibeRCS with verification codes. I have no idea why. I tried to “speak” to id- they advised a reset which has made no difference. This is very frustrating