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Hi guys, I’ve payed my bill but my plan says it’s been disconnected? Can it be reconnected, or how do I proceed from here? TIA

I have finally given up with trying to upgrade and have moved elsewhere.You might get a good deal initially but good luck if you ever want to upgrade to a reasonable deal.Ive never known such terrible customer service or felt like I'm just going around and around in circles. Chat is terrible and takes ages only to get to the point where you need a callback. That doesn't happen for days and then they can't offer you that deal now or communicate clearly without having to ask them to repeat what they are trying to say! Try to offer you a poorer deal and downgraded phone. Absolutely horrendous experience. I will never return.

I have purchased an e sim with you by mistake. I need a sim card sending please.148494314 order number

have sim only now but want to upgrade to a phone and sim, is this possible?

Any idea how to improve my data coverage? When I check 4G/5G coverage on the id app it says all good. But it’s awful. I can walk 30 minutes honestly from work trying to listen to the radio (BBC RADIO, nothing obscure) and I just get “problem playing this” and suggesting I go to downloads. Same with Spotify, even my downloads often don’t play. I mean I’m in a city but not a hugely built up or busy one, and this happens every day. It’s driving me up the wall. 

I'm trying to send text messages from UK to India & I also buy roming add on , it's doesn't work i cant send a text messages 

I've only had my new phone for just over a week and on 3 occasions so far I have realised that phone is not taking incoming calls. I have tried switching the dim card off and then back on  I have checked that VoLTE is on. The only thing that temporary resolves the issue is to restart my phone. My concern is that I don't know when the issue happens and are missing important calls. Another issue is t hat the Number gir RCS calls is incorrect and I'm unable to update it

I have no service, tried everything the help bot told me and nothing worked

I have a new phone but was never sent the free earbuds 

I have a new phone but was never sent the free earbuds 

Hi. I want to transfer my daughter's number from one provider to IDmobile SIM only. And then add this to my current account. How do I do this?

Ive been trying to upgrade now for a week. The upgrade options on the app were very poor. I went on the chat to ask about any better deals and was offered a much better option. I decided to go ahead then the nightmare began - being told to find the deal on thr app when it wasn't on there, given various voucher codes that don't work and callbacks that never happen. Honestly wondering if I should just leave. Promised today I would get a call within 30 mins that obviously never happened again! It's so frustrating. Anyone had a similar situation and actually got a callback?

I would like to increase my bill cap from £25 to £50 to be able to make international calls.I paid £70 into my account but it won't let me adjust the amount. The slider only goes as far as £25.What do I have to do?Thanks

i have upgraded to a 100Gb contact but id have only given me 10gb and i cant get through to anyone in ghe comoabt! hp

I would like my ring on my phone to last for the maximum amount of time before it transfers to voicemail because I often can’t get to the phone quick enough  

Hi, my wife and my Son both have pay monthly phones through ID Mobile and both are in my name. I pay the bills! My Son is now of an age where he needs to take the contract on himself. His phone is out of the 24 month period and is due an upgrade. Is there a way to process the upgrade and transfer the contract to him, so it no longer sits in my name?

I would have liked to just contact the help service instead of posting on a community chat board?! But after spending far too long attempting to find a way here i am. I cannot send or recieve calls or texts. When someone tries calling me it goes straight to voicemail and i dont even get a missed call. Ive been with ID for years, this isnt a new sim, its just suddenly happened. If someone could get bqck to me that would be great

I can't make or recieve calls but internet is ok

I can't make or recieve calls but internet is ok

Hi, can I change first name to Donald on bills please? Changed on site but bills still show up as Donnie rather than Donald. Donnie nickname, Donald correct name, sent passport as evidence if useful. {IMAGE REMOVED} t passport as evidence if useful. 

Has anyone else run into this problem when replacing a deleted eSIM?I accidentally deleted my eSIM and tried to request a replacement. The normal verification is a one-time code sent by SMS - except, of course, I can't receive the SMS because the eSIM I'm trying to replace has been deleted. 🤦I contacted support through chat (which is so buggy) and provided the PIN from my iD Mobile account/app. Apparently that isn't enough.The alternatives I was given were to provide a passport or driving licence PLUS a selfie through a third-party identity-verification service, or physically go to a Currys store.I completely understand the need to prevent SIM-swap fraud, but this seems disproportionate and unnecessarily restrictive.Not everyone has a passport or driving licence, and I'm not particularly comfortable handing sensitive identity documents and a selfie to a third party simply because I can't receive an SMS. Why can't iD offer alternative verification through the authenticated app/account,

Before purchasing the a57 it said it came with a tablet, how do I claim this? 

I will be in China for work from Wednesday for 10 days. What do I do about data roaming and charges etc

We have no phone service no calls Hertfordshire have data but no service for calls 5 phones that i know of happening now Saturday 3 oct 12.55 

I currently have an id account. I pressed upgrade and my new phone arrived today. I have put the new simple into my phone. How do I transfer my number across?