Unanswered questions

I paid my final bill £37.03 but £2 missed payment showing on my credit report, why? I've paid £2 today (even though I don't owe it) as this is having a serious negative impact on my credit report. Telephone is just an automated service, live chat is a bot, how on earth am I to get this issue resolved??

Hi, phonecalls won't come through to my phone for the last 2 days. I think there was an update just before that. I can make calls, and can send and receive texts. When someone calls it says something like 'conditional forwarding ' on their phone, but it doesn't connect to my or my answerphone. Any suggestions? Thanks

Hi I've my number was supposed to transfer to my Id sim today it's showing on the app it's changed but I can't call anyone or receive a call

I pay for unlimited data text and phone calls about £32 every month. I ve noticed of late a big jump from £32 to £54 I have no idea why can’t someone tell give me the contact number of id mobile so I can sort this out

You have cancelled my duplicate order 141066572 but I do not have the original order number, can you please send confirmation of the original order and when will I receive it.

Hi there, 2 new issues. 1- hubby changed his iPhone contract 2 days ago from a firm one to a private/individual one via Lebara (stayed on the same network = Vodafone). Now I can't call him and he can't call me either! He can call everybody else but me. What is going on? Before he went to his new contract we had no issue whatsoever. 2- my daughter can no longer call me either but nothing has changed on her contract. It's telling her that I have a forwarding number but when I went to check, there is no forwarded number on the phone settings so again, what is happening? I can call her but she cannot call me! I have checked all the numbers, they are the correct ones, I have restarted my phone at least 5 times but it didn't make any difference. What can you suggest? Thank you.

My sim has not been working for the last three days

Hi, for weeks now as soon as I leave my house and disconnect from my home WI-FI, my phone reception states I have a health service of 4G however if I try to use any internet data it dosent work in the slightest. I have tried resetting phone, trying sim on a new phone and still nothing. The only time my data seems to work is when I leave my home town. area is C010 when running a status checker via ID mobile it comes up with this “We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible. We're sorry for any disruption this may cause and will add any further updates here.” What’s the point in paying for a service if you can’t use it. anyone else experiencing or experienced a similar issue, and if so how or what did you do?

ESim activating… is what it tells me in settings, but the wheel of death keeps on spinning. Any fixes? (have tried the off and on again trick to no avail!)

hi, since 2 days ago i’m unable to revive phone calls, people trying to call me won’t ring saying call failed but i can call them? any ideas?

Hi, I will be receiving a new Samsung phone this week and I would like to know how to transfer my ID esim. Thanks in advance

Do i order the sim first because doing the switch number thing

Im unable to make calls but certain networks can call me like those on 3, people on Vodafone and EE cannot call me and I can't call them.

PUK code. Does the card that holds the sim (credit card size) hold the puk code. The first 8 related to I.D. is the last 8 the PUK code ? NOT PAC CODE CHEERS

Hello, I recently switched to ID Mobile and am using an esim. I am finding intermittent Internet connectivity issues, particularly when my phone switches from 5g to 4g. At times to get the Internet working I have to either turn off and turn on data back on, switch to another sim and back or flight mode and back. Anyone else experienced this kind of issue? I have requested a physical sim to see if that resolves my issues. I am using a compatible phone, Samsung S24 Ultra. Thanks,

For two days now I have not been able to receive calls. I’ve had people calling me on WhatsApp asking if I’ve blocked them. I recently joined ID mobile and think this is a disgrace, seems as though no one has been made aware of this issue and given any information about when it will be fixed.

UK Wales Active Firefighter missing alertsOnly realised when i was supposed to have a doctors call come through at 2pm but they could not...had to reschedule a month in advance... What is going on and why have we not been alerted or told its down and when it will be fixed?

I bought my current phone from Mobiles.co.uk on ID network. Got upgrade message from ID but the Iphone 13 is around £31 a month. Found the same phone on mobiles.co.uk for £22 on the ID network. Can I just get the new phone from mobiles.co.uk amd put my old SIM in ?

whenever I click the link to start my Apple Music free 3 months I get an error message stating the UID Is missing or incorrect. Apple TV link worked ok. I have tried on another device but same issue

I bought an iD Mobile contract through Mobiles.co.uk. I’m receiving extremely poor signal and speeds of just 1.8 Mbps in my area (N18 2TS), which makes the service unusable. i have 12 months contract in my 2nd month multiple calls to ID nothing works got 2 replacement sim please help

iPhone 11 Today cannot dial 956 area but can dial 856 next door. 856 just cuts off but hotel dialled themselves and their line is operational. Tried Vodafone ES and Orange ES but no joy. Reset phone etc, upped spend cap but no joy. Any pointers? Thankyou Sunil

Hi there i purchaced a new gone and gave puk code for keeping my number but my new fone is still on the number i recieved with my phone and not the number carried over from o2

Whenever I am making a call or sending a text to any number geographic or otherwise I am getting a message that my service does not allow access to this number. Neither can I send a message. My data services are working just fine. have tried everything on help pages inc restarting the phone. My data plan and subscriptions are all up to date and ok ,, money is also there. please help

I have been charged £2.95 for Rest of the World Roaming while I was on the Norfolk Coast

I cannot make or recive calls when not at home connected to my wifi. Only emergency calls are available. I am using a Samsung Phone.