When is my plan expiring?

Hello I’ve recently lost my apple iPhone 17 pro max and I need the Imei number to file an insurance claim. I don’t have the box nomore and can’t find it anywhere.

I opened up this account so my daughter could have a mobile phone, she is now 21 and I was wondering if I could switch the account to her name.

HiMy contract is ending soon. I saw a good deal on Martin Lewis email, can I switch to it and keep my number?

I ordered 3 new esims and transferred my and my daughters contracts and numbers over from O2. Mine is active and all setup, with my app all setup too. My eldest got impatient on the morning of the switch, as her number had not switched, and she deleted her esim from the phone. She tried reloading the original, but they are one time use. So she has no esim active on her phone now… I need to request a new esim be provided for her number, but I cant add her to my account, so I can request one on my app, as this want to send a verification code to her number. How do a get a new esim sent out please? 

Since the weekend my indoor coverage has gone from solid 5G to barely usable 4G, while outside it’s still fine. Can you check whether the local mast has been reconfigured or is operating at reduced capacity?

Hi I'm using my UK number to run my business while in Canada. I set voicemail when I leave the UK saying contact us via email/Whatsapp ect. The issue is it gets deactivated after time and just says cannot connect your call, so I loose those new leads ect.  Is there anything that can be done about this? Many thanksJosh

iPhone 17 unable to make outgoing call to landlines - call failed. Mobile to mobile not a problem.

I am traveling to Spain today and was wondering if I am able to use my services whilst there or will I be charged?

Hello, Please can you assist me in changing my number, due to privacy and harassment concerns. Thank you

I have had my phone for 3 weeks now and still unable to receive calls and texts from people on other networks such as O2, Vodafone etc. I have talked to numerous chat bots/agents and done all the troubleshooting. I was told to go to a currys store and I did. Currys id specialist said that I could only receive calls and texts from people on ID network and called the technical team.It was handed over to the technical team who said they would call. No call in 48 hours at all, no update, no help. I have to pay for a phone that I cannot even use! The customer service has been appalling. I need someone to sort this ASAP.

Hi,My number was due to transfer from O2 to iD yesterday by 10 pm using a PAC code.Since yesterday afternoon my iPhone has shown “No Service”. My eSIM is still labelled O2, the network shows “Not available”, and I still only have one eSIM installed.Could you please check whether my number port has been delayed or whether there is an issue with the eSIM provisioning?Many thanks.

Why hasnt my old number transferred? I even had to set my account up with a new number? I wanted to keep my old one

I’ve bought a plan using someone’s link but my reward does not show. Please help.

Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. The direct debit failed on the 18th but was also successful on the 18th. The suspension was four days later on the 24th. I had to pay the contract amount immediately as the phone is my wife's and is important for the kids to be able to make contact.  No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment. Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service. Finally.... now my bill is upto date. I cannot make outbound calls without it taking

why is upgrading £8 dearer then just getting a new contract for the sane package? Samsung s26 unlimited everything is £35.99 but if I upgrade its going to be £43.99

My phone will not allow me to ring landline numbers. I checked all my settings and restarted my phone and it worked fine. Then in the middle of a call it stopped working again & now it won’t let me ring out again!! I have an iPhone 12 pro Max. 

Some of the settings on my phone no longer work, such as wireless Internet and Bluetooth. How can I get this repaired please? I cant upgrade until December :( 

Hi, I am new to ID mobile and transferred my old number but app wont accept my details (old or new number as well) to add a plan. Chatted with customers support and still here. What can i do to sort this out?

Hi, as per title, I received the port number and ported to a different network all successfully.I have been billed the following month amount which was taken direct debit, as usual, no problem.However, in a chat bot conversation, I was informed I would receive a final bill as I ported over abou5 four months before the end of the ID mobile contract.Will I still receive the final bill soon, or will ID mobile continue to take the monthly direct debit until the original last month on what was the contract?

Since the weekend my indoor coverage has gone from solid 5G to barely usable 4G, while outside it’s still fine. Can you check whether the local mast has been reconfigured or is operating at reduced capacity?

I’ve helped to set up my neighbour with iD on an iPhone with the latest iOS. The new iD eSIM has installed correctly but isn’t working. The ‘Number’ field in Settings is blank. I only have the iD Order Number and the last 4 digits of the new Account. How do I find the mobile number to add this to the iPhone’s settings?

I have just purchased about a week ago a new contract with ID mobile, and with that I have the Samsung s26 ultra. One of the benefits of buying this was a free tablet, but I need proof of purchase before I can claim the tablet. I've logged into my account but cannot see anywhere and invoice stating I've purchased my phone.

I have been having mobile network issues for days now. The signal is consistently disappearing with just “Emergency calls only”, or no signal whatsoever. Then it will occasionally pick up a signal and I will have text messages informing me of missed calls etc. Sometimes I can make calls but there is no data signal.I have tried restarting my phone, resetting settings, I requested an E sim in case there was an issue with physical SIM card, but none of theses seem to have resolved the issue.I tried speaking to the live chat, but having tried the above with them their only answer was they couldn’t guarantee coverage, and there was currently at issue at my current postcode. However, the online network checker suggests there is no issue…I’ve also tried the SIM card in another phone but it won’t connect to the network, not even briefly.I’ve not ruled out this could be a problem with my specific handset, but the other phone should be fine.My wife is also on id and hasn’t had any issues. Any id

I sent the live chat representative Keisha the following message; "I am completely unable to receive any automated short-code OTP texts (including banks, pharmacy, and Motability). All device settings, premium toggles, and spend caps have been checked and verified. Please escalate this directly to the technical network team for a backend SMS/RCS provisioning reset." I then explained to her that I have checked advice via ID forums, reddit, YouTube & AI, but I was locked out of an incredibly important website as I could no longer receive OTP messages. I had this issue before and managed to resolve it on my own via advice from another post on this forum, but no luck. After confirming my handset was a Samsung flip 6, she kept asking me to do things, and I told her I had already taken those steps, to which she said I had to do them all again with her on the chat. I explained further that I was using mobile data, and the network switch & restarting my phone would cut off our conversa