Hi, I’ve recently changed network provider to iD mobile and I am not able to receive authentication codes to my number from any of the apps I’m trying to sign in with so essentially I’m locked out of a lot of my apps. My number is correct on the phone and message functions in my Settings and I can receive SMS, iMessage and calls fine from contacts but not from any businesses (apps) attempting to send me authentication codes - very frustrating as I need access to these asap. Please help! 

I got my contract through Mobiles.co.uk, I have received my esim but no welcome email. I ordered an esim by mistake and need a nano sim. In order to make the exchange I am being asked for my phone number but I don’t know what that is because I have not received a ‘welcome email’. Please advise me on how to get a welcome email or an alternative was to exchange my esim for a nano sim. Thank you.

Hi, I am new to this network, only swapped over a few days ago but feeling like I want to leave already lol. I have been having issues trying to go on some websites but they're not adult content so I dont understand why I can't access them. Like the gov.website to renew my driving licence and a shopping site. It says "error 403 forbidden"

When someone rings me and it goes to answer phone they get the message “The number you have called is not recognised. Check the number and dial again.” The answer phone number on my phone is +44 7782 333123 whicj I understand is the correct three mobile number. Please help

I have followed all advice in chats but still cannot make or receive calls. To confirm I am on 4g, iphone is on latest updates, have switched on and off, switched provider temporarily, tried airplane mode off and on, removed sim. Have never experienced this with any other provider but this is second time with Id mobile. Have missed a very important call because of this problem.  Anyone else having this unfixable problem?

If I upgrade to sim only will it cancel my current plan? Or how do I leave?

Hello I have a email saying I need to send in 90 days worth of proof of paying my previous contact to be able to open a new one how do I do this? 

Can anyone please help me. I have signed up, given all the details, completed the purchase and have now lost/closed the website without signing the contract🫣 I downloaded the contract and am now unable to to return to sign it so unsure how to progress.

I have an ID mobile SIM, I've been looking to switch because my Internet connection is so poor, and I was sat with a friend whose 3 internet was working brilliant, so thought I'd take a look at 3, only to remember that ID mobile is on 3 network.So why would her phone get great data reception where I get none?

HiI need to speak to customer service please

Good Morning I have 2 phone contracts with yourselves. One for myself and one for my daughter.  I want  to check how I can transfer one to my daughter's name whilst still retaining the number.Sim only needed.  Secondly,  would you  conduct a hard search if I  were to switch my contract over to a sim only contract?  Thank you 

I currently have an ID SIM only plan and looking to take out a mobile plan for my daughter. I've only had the SIM plan for 1 month but the mobile plan I applied for got cancelled as they needed 3 months of payments is that correct. 

I opened a new account and was sent 2 different eSIim..

Hi I am needing a invoice to claim my Chromebook where can I find this I have contacted live chat and was told it will be sent but still nothing thanks 

I’ve just upgraded to a Samsung from an iPhone and hate it. Is there any way I can go back? 

As per title recently joined and received faulty sim. Can’t seem to get a replacement as I need to register with the app but I can’t get the verification code by text as sim faulty (no sim inserted). Been to carphone warehouse store to get a replacement sim as that’s what I was advised to do on phone. They gave me a sim but can’t activate it for me which I need to do through the app which I can’t do as I can’t get the number registered with the app due to the original fault 🤦‍♂️ can’t seem to find any way to speak to someone directly from id mobile. Chat bot doesn’t have my specific fault listed so just returns to the same questions over and over same with automated line.  starting to wish I hadn’t bothered switching over from my old network now as I don’t know what to do next and neither does anyone else.  any help would be much appreciated appreciated. 

HiI've been with iD for a couple of years now and never had a problem until now. My Samsung a14 stopped working so I bought a new phone and everything is working great except for mobile data. My new phone is a Cubot KingKong Xpro 5g phone. I've tried everything that's been suggested in the forums but I just can't seem to get it to work. I get the Volte 4g and 5g icons. The post code I'm in is is G51 but always perfect previously.Would really appreciate any help at all. Many thanks 🙏 

After porting my number all incoming calls/texts use my original number but when I text or call back it uses the number assigned by Id. This means contacts don't know its me?

Just under a week ago, I got two 12 month sim only plans for my Son and Daughter (she also has some less serious issues).they were on Tesco Mobile as part of their mum’s plan, but she passed away and her tesco mobile account was terminated once I informed them (with all 3 phones being put on pay as you go - which i was happy with). I set up 2 identical sim contracts. My daughters phone got the welcome text immediately on inserting the sim. her old number has been ported over. the only issue is she can’t send/receive texts (the Iphone itself seems to think it is the old ID mobile sim associated phone number - however, if you call it/from it, it is her old number which is showing/working). My Son’s phone is more problematic - which is what I am hoping for info on - preferably someone in ID to talk to as the very helpful folk at Currys can’t seem to fathom it.basically, the sim has gone in. it shows ID mobile and 4g. but has zero bars of phone signal. this n

I'm going to New York in December, is it worth me paying £20 for extra data or is it better for me to get an E sim from somewhere online

I'm going to New York in December, is it worth me paying £20 for extra data or is it better for me to get an E sim from somewhere online

4G confirmed at top of screen, 3 bars. No Internet Access at all. Tried everything advised in Help Hub. Recently changed from Cubot Note 20 Pro (SIM worked perfectly) to a Cubot A40. HELP please.

I having a technical issue that has resulted in several chats with support.  On a couple of these chats, the transcript has not been sent to me despite me having requested them.  (I am very sure that the email address was correct because it is always a copy/paste.) Is there some way that I can retrieve these transcripts now? I appreciate whatever you can tell me! cheers, MF

i cannot listen to my voice mail as fone is blocked is there another way?

I just want to know if it comes with protective packaging as I don’t have my box anymore, slightly worried about it breaking during transit.